12145 results found
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Display the caller ID for the selected Group from an IVR prompt
My company would like to have a feature added where the caller ID displays the option a new caller has selected from an IVR menu. For example, if the IVR menu prompts for callers to select options 1 through 4, with each option having a unique group it rings, then the recipients in each group would see that the caller selected option 1, 2, 3, or 4.
5 votes -
Ability to rename desk phone line keys presence)
We would like the ability to edit the information showing on the desk phone's line keys. For example, lines 1 &2 are assigned to the extension's owner. We would like it to look like:Line 1 Extension numberLine 2 Firstname Lastname
5 votes -
Option to Disable email notification for system admins
Customer is a single user and opted not to receive email notifications. However, since they are considered system admin. They should still be able to opt out of such notifications.
5 votes -
More Granular User Caller ID Permissions
Would be great if administrators can decide which numbers a user can use for outbound caller ID. Right now, all company numbers, contact center routing numbers, and site numbers are visible to anyone who has access to change their caller ID at all.Current permissions around outbound caller ID are "all or nothing" in that either users can change their OBCID to anything in the company/site OR they can't change them at all.
5 votes -
Ability to share a specific voicemail to other user's mailbox
Ability to share a specific voicemail to other user's mailbox. Posting this idea in behalf of my customer. It would be nice if I'll be able to forward a specific voicemail to another user including the caller information like a phone number as it's easier to get back to that caller if the number is showing after I forward it.
5 votes -
Number change georaphical location
Number change georaphical location of a phone number and multiple receive or sms recipient
5 votes -
Option to hide Contact Center Numbers from the Caller ID drop down in the RingCentral Application.
There should be an option to hide Contact Center Numbers from the Caller ID drop-down in the RingCentral application so the users cannot use them as an outbound caller ID even though they are viewed as company numbers.
5 votes -
Set user credentials after invite has been sent
The ability to set user credentials after an invite email has been sent is needed. Currently, the only way to set user credentials is to delete and re-create the user. This is not a viable option.
5 votes -
Presence & Pickup for Parked Calls for Yealink W Series
Due to having no presence feature, Yealink cordless handsets can park calls and retrieve the call parked but cannot pickup initially parked calls. This should be an option for cordless handsets as it is covered on the subscription.
5 votes -
Forwarding to IVR or extennsion after the general company greeting
A custom setting that will forward calls to an IVR or extension after the general company greeting
5 votes -
Want a User role that can Disable Domestic calls but can still dial 911
The customer needs to add common area desktop phones that can make internal calls, but not Domestic outgoing calls, but they need to make 911 calls. Need to be able to create a User Role to do this.
5 votes -
Increase call recording playback speed when listening
We would like to have an option to increase the playback speed of call recording when listening
4 votes -
Ability to receive a one time PIN or code from third party platfroms
I am not receiving OTP or two step verification codes from the company main line number, please grant this feature for us to maximize the service that we've been paying for. Thank youl
4 votes -
Need compatible device for an ATA for Phone-to-Radio Bridge
We have a phone number that when called activates 2-way radios and becomes an open convo between the user calling the DID and the after-hours maintenance people. I need to put an ATA or some other adapter on the line to make this work, not 100 percent sure what I should get.
Calling of the phone triggers the two-way communication. The device that the phone line triggers is a Zetron Model 30 WorldPatch. The phone line goes into that device and that device then triggers a Motorola radio hub.
4 votes -
Substitute Caller ID owned by Users not only super admin
Allow all users (not only the super admin) to use verified mobile numbers owned by other users as Substitute Caller IDs for outbound calls.
4 votes -
Accurate Call Answer Attribution in Ring Group Routing
Call logs should reflect the actual extension that answered the call, not just the initial extension that received or routed it.
In the current behavior, when a call is routed to an extension and then distributed to another extension through a ring group or similar routing mechanism, the system logs show that the parent extension (where the call was originally offered) accepted the call, and not the extension that actually answered it.
4 votes -
Per-User Customization for AI Note-Taking Announcements
Overview
Current State: Admins can only set a single "AI is taking notes" announcement for an entire site or account.
Requested Feature: Enable individual users to upload or record their own custom audio announcements that play when they initiate AI Note-taking on a call.4 votes -
Email Notification When Someone Sent a Message to Call queue Even We Have Shared Inbox
It would be extremely helpful for our operations if we could continue receiving email notifications whenever a message is sent to a call queue, even when the Shared Inbox feature is enabled. While the Shared Inbox is a valuable tool for managing conversations within the platform, our team primarily relies on email notifications to stay updated and respond promptly to incoming messages.
Since a significant portion of our workflow is centered around monitoring emails, having visibility through email alerts ensures that no messages are missed, especially during busy periods or when team members are not actively logged into the Shared…
4 votes -
Requesting the ability to generate a report that shows how many times a specific customer has called regarding a particular issue.
Requesting the ability to generate a report that shows how many times a specific customer has called regarding a particular issue. This feature would allow tracking repeat interactions for the same issue, helping teams identify recurring problems, measure first-call resolution effectiveness, and improve overall customer experience.
Currently, tracing is only possible based on the disposition selected by agents. There is no way to see how often a customer has contacted support for the same issue across multiple calls.
4 votes -
Bind IP to Emergency Address
Bind IP to Emergency Address
4 votes
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