13289 results found

1. transfer the IVR calls to external numbers

   The caller wants to transfer the IVR calls to an external number without pressing any key presses without any option as the prompt plays once.

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   0 comments  ·  General Phone  ·  Delete…  ·  Admin →
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2. 1 Yealink wireless Base to Activate Multiple Users in Each handset

   BT Feature Request : Allow Multiple Users to be assigned to individual handsets that are all paired to 1 wireless base

   Details : the customer wanted to use just 1 wireless base and pair all their handsets to that single wireless base to save space but would need to have the same users still assigned to each handsets set up instead of the single license
   Current behavior : only 1 license can be assigned to 1 wireless base and not multiple license
   Brand : BT Business
   UID: 3136661064

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   1 comment  ·  General Phone  ·  Delete…  ·  Admin →
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3. Ability to load a greeting for outgoing calls

   Just like we have the ability to load a greeting on incoming calls to a call queue or user; we would like to be able to do the same for outgoing calls.
   e.g. as soon as an outgoing call is answered, a greeting is played and then connected to the agent.

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   1 comment  ·  Admin Portal  ·  Delete…  ·  Admin →
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4. DISABLE AUTOMATIC HOTDESK SESSION TIMEOUT

   CURRENTLY MITEL HOTDESK PHONES HAVE A CURRENT AUTOMATIC SESSION TIMEOUT / LOGOUT OF THE INDIVIDUAL PHONES AT 12 HOURS. THERE IS NO PURPOSE OR BENEFIT FOR THIS CURRENT REQUIREMENT. PLEASE REMOVE THIS AUTOMATIC SESSION TIMEOUT OR ALLOW FOR THE ABILITY TO CONFIGURE FOR LONGER PERIODS OF SESSION TIMEOUT AND ALSO HAVE THE ABILITY TO CHOOSE NEVER. CURRENTLY, WITH THE SESSION TIMEOUT OF 12 HOURS, IT REQUIRES US TO LOGOUT AND LOGIN TO HOTDESK PHONES EVERY MORNING. THIS IS UNNECESSARY. THE PHONES SHOULD CONTINUOUSLY BE CONNECTED UNLESS MANUALLY LOGED OUT OR ANOTHER HOTDESK PHONE LOGS INTO THAT EXTENSION. PLEASE MAKE THIS CHANGE.

   CURRENTLY MITEL HOTDESK PHONES HAVE A CURRENT AUTOMATIC SESSION TIMEOUT / LOGOUT OF THE INDIVIDUAL PHONES AT 12 HOURS. THERE IS NO PURPOSE OR BENEFIT FOR THIS CURRENT REQUIREMENT. PLEASE REMOVE THIS AUTOMATIC SESSION TIMEOUT OR ALLOW FOR THE ABILITY TO CONFIGURE FOR LONGER PERIODS OF SESSION TIMEOUT AND ALSO HAVE THE ABILITY TO CHOOSE NEVER. CURRENTLY, WITH THE SESSION TIMEOUT OF 12 HOURS, IT REQUIRES US TO LOGOUT AND LOGIN TO HOTDESK PHONES EVERY MORNING. THIS IS UNNECESSARY. THE PHONES SHOULD CONTINUOUSLY BE CONNECTED UNLESS MANUALLY LOGED OUT OR ANOTHER HOTDESK PHONE LOGS INTO THAT EXTENSION. PLEASE MAKE THIS… more

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   1 comment  ·  General Phone  ·  Delete…  ·  Admin →
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5. Email to Fax for Email Addresses Assigned to Multiple Extensions

   Summary

   This feature request addresses the issue where email to fax fails for email addresses assigned to multiple extensions. The current system is unable to identify the correct outbox for the email, causing the email to fax process to fail.

   Current Issue

   When an email address is assigned to multiple extensions, the email to fax feature does not function correctly. The system cannot determine which extension's outbox should process the fax, resulting in a failure of the email to fax operation. This limitation affects users who share a common email address for multiple extensions, leading to inefficiencies and frustration.

   Proposed Solution

   Email to Fax Routing Configuration:

   Implement a configuration option in the RingCentral admin portal that allows administrators to specify how emails to fax should be routed when the email address is assigned to multiple extensions.
   Provide an interface where administrators can assign priority or specific routing rules for the shared email address.

   Outbox Selection Mechanism:

   Develop a mechanism that allows the system to intelligently select the correct outbox based on predefined rules set by the administrator.
   Allow options such as round-robin distribution, priority-based routing, or manual selection to determine which extension's outbox should handle the fax.

   Summary

   This feature request addresses the issue where email to fax fails for email addresses assigned to multiple extensions. The current system is unable to identify the correct outbox for the email, causing the email to fax process to fail.

   Current Issue

   When an email address is assigned to multiple extensions, the email to fax feature does not function correctly. The system cannot determine which extension's outbox should process the fax, resulting in a failure of the email to fax operation. This limitation affects users who share a common email address for multiple extensions, leading to inefficiencies and frustration.

   Proposed… more

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   0 comments  ·  Fax  ·  Delete…  ·  Admin →
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6. Greetings for Outbound Calls

   Customer requesting to have a customize greeting every time they make an outbound call.

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   1 comment  ·  Other  ·  Delete…  ·  Admin →
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7. Remove SMS Icon in Mobile App

   SMS is disabled for our organization, it would be ideal if the icon could disappear as well

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   0 comments  ·  SMS/Text  ·  Delete…  ·  Admin →
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8. Redirect call to main number

   We have setup a forwarding in our account from our main number to call queue we setup our call queue that if its not answered it will forward to an IVR menu where the caller can select which voicemail they will leave their message however upon setting up redirect call from user extension its looping back to the main number, we have consulted ringcentral support and we informed that there will be a conflict on this setup and we will need to choose 1 feature to be enabled

   We need our callers to be forwarded to the main number when they dialed a user extension direct number we also need the caller to be able to select which voicemail box to leave their message when they call our company from the call queue

   We have setup a forwarding in our account from our main number to call queue we setup our call queue that if its not answered it will forward to an IVR menu where the caller can select which voicemail they will leave their message however upon setting up redirect call from user extension its looping back to the main number, we have consulted ringcentral support and we informed that there will be a conflict on this setup and we will need to choose 1 feature to be enabled

   We need our callers to be forwarded to the main number when… more

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   0 comments  ·  Call Queues  ·  Delete…  ·  Admin →
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9. By default please turn off the missed call notification pop. Each Call Queue shows this for each member in the group.

   By default please turn off the missed call notification pop. Each Call Queue shows this for each member in the group.

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   1 comment  ·  Hardware  ·  Delete…  ·  Admin →
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10. Customize option for voicemail notification from call queues

    Customize option for voicemail notification from call queues

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    0 comments  ·  Call Queues  ·  Delete…  ·  Admin →
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11. change how call information is displayed when transferring calls from queue

    Looking for the ability to change how call information is displayed for calls transferred from a call queue directly to an agent. Currently there is no option to remove the call queue name. If an agent is part of the call queue they think it is a queue call not a direct call to themselves.

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    0 comments  ·  Call Queues  ·  Delete…  ·  Admin →
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12. Hide caller's phone number for call queue calls

    Hide caller's phone number for call queue calls

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    3 comments  ·  Call Queues  ·  Delete…  ·  Admin →
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13. Removing whisper when Smart AI is enabled

    Customer would like to remove the whisper when Smart AI is enabled.

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    1 comment  ·  Application  ·  Delete…  ·  Admin →
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14. https://ideas.ringcentral.com/forums/958493-phone-messaging/suggestions/48051431-filter-call-logs-with-multiple-extensions

    Customer would like to download the call logs for multiple user simultaneously.

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    0 comments  ·  Admin Portal  ·  Delete…  ·  Admin →
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15. Yealink Base with Multiple Yealink Handsets to Ring Sequentially.

    Feature Request : 1 Yealink Base with Multiple Yealink Handsets to Ring Sequentially.

    Details : Want to have the ability to set the sequence of how a call routes to 1 base with multiple handsets paired.

    Significance of the feature : To be able to maximize the wireless capability of the yealink cordless phone.

    Current behavior : No option to change the forwarding setting of a handsets that's paired to a single base station.

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    0 comments  ·  General Phone  ·  Delete…  ·  Admin →
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16. Ability to modify users without access to adding or removing users

    I only want to Modify users but not the permission for them to have the ability to both add and remove extensions. We definitely do not want them to have that capability. Only super admins should be able to do that.

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    0 comments  ·  Admin Portal  ·  Delete…  ·  Admin →
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17. Option to disable or enable fax feature for the entire account in the Admin Portal

    The Admin should have the capability to deactivate the fax feature for the entire account via the admin portal. At present, there is no functionality available to disable or re-enable the fax feature within the service web interface.

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    0 comments  ·  Admin Portal  ·  Delete…  ·  Admin →
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18. Call Forwarding From User Extensions and from Call Queues to Cloud Connector

    Call Forwarding From User Extensions and from Call Queues to Cloud Connector Extensions working in Hybrid setup.

    Currently, users can only dial hybrid extensions via cloud connector Private SIP trunk. we can not forward calls to onprem extensions. We need this for Health care deployments.

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    0 comments  ·  General Phone  ·  Delete…  ·  Admin →
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19. Need Ability To Monitor calls picked up from Park location

    When an agent picks up a call from a parked location, the agent cannot be monitored. We need the ability to monitor a call that an agent picked up from a parked location.

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    0 comments  ·  Application  ·  Delete…  ·  Admin →
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20. Analytics counting the incoming calls to direct number in IVR

    Analytics counting the incoming calls to direct number in IVR

    Please add the feature where we can filter and count all the calls that was made to the direct number assigned to the IVR

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    0 comments  ·  Other  ·  Delete…  ·  Admin →
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