12734 results found
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Turn Custom Rules on and off Via a Physical handset.
this would be useful because a lot of customers don't want to have to login to the web portal to do this. they want a button programmed on the handset that they can just push to turn on and off. Same goes for the RC PC App. if it can be done in there as well by just toggling a switch on and off. many customers would love the convenience that would bring them.
5 votes -
Add support for Yealink T54W with Deskphone Pairing
Currently, Deskphone Pairing is able to be used with Yealink T54W desk phones but the ability to start conference calls disappears when it's turned on. Officially, the Yealink T54Ws aren't supported with Deskphone Pairing but we would like to see full support for this once Deskphone Pairing is fully released.
5 votes -
Automatic Call Recording - Need certain Zip Codes blocked
Hello, we are wondering if there is a way for us to have automatic call-recording turned off for when certain zip codes are called if we supplied them? We were able to do this with our past provider so wanted to see if this was possible with RingCentral. Please let me know when you can, thank you!
5 votes -
Multiple Scan to fax
Adding the feature to allow multiple scanning instead of doing it one by one only as it will save a lot of time when using scan to fax
5 votes -
Allow fax account to use the Print to fax feature without upgrading
Please allow the "Print to fax" feature to be use on FAX only account without upgrading to MVP plans.
5 votes -
"Ability to retain the initial call queue name when transferring to another call queue."
Suppose we have Queues A, B, C, and D that all have some sort of rules that might direct a call to Queue 1. The Agents on Queue 1 need to know where that call originated. We have customers calling in to Brand X. We have a team of agents that answer "Thank you for calling Brand X, how can I help you?".Separately, we have customers calling in to Brand Y, where we answer "Thank you for calling Brand Y..."Sometimes, all of our agents our busy, so a call gets routed to our overflow team. Our overflow team might take…
5 votes -
Force G711 Codec and enhanced security
G711 Codec forced for all of our call traffic
and disable the enhanced security account-wide5 votes -
MFA Validation
Our MFA validation code gives us 60 seconds to type in and it is taking 120 seconds for the code to come in to our mailbox, so we aren't able to validate the code in time. Can we change the amount of time the code is good for to 5 minutes instead of 1?
5 votes -
Do Not Disturb for all alerts from RC mobile and desktop app-including Messaging not just phone calls
The auto DND when in a meeting for incoming calls is great however can it be build or a new feature be built for either all RC notifications to be auto DND while in a meeting or at least to include Messaging/Text notifications as well?
5 votes -
CISCO CP Series - Firmware Update 12.0 Above
There are integration systems like Multicast Streams that require software version/MPP version to be updated to 12.0 or above. However, the phone reverts back to the default firmware and does not accept the manual firmware update. Allow phones to have default firmware version 12.0 or above.
5 votes -
When receiving multiple calls on desk phone, have it ring/beep with audio
When having a second call comes through while I am on my desk phone with a client, the second incoming call does not make any alert sounds/beeps/rings. It only notifies on the desk phone that there is an incoming call. It would be nice to have the desk phone beep or ring while I am on the other line to notify that a second caller is calling.
5 votes -
Enhanced Call Endpoint Visibility
Overview:The proposed feature aims to provide users with a detailed view of the call journey by indicating which endpoint initiated the call termination. This enhanced visibility is crucial for understanding call dynamics, identifying potential issues such as dropped calls, and improving overall call management.Feature Description:The feature will introduce a clear indication in the call logs or interface, specifying which endpoint initiated the end of a call. This information will be valuable for users and administrators to distinguish between scenarios where a call is intentionally ended by one of the parties and situations where the call may have dropped unexpectedly.
5 votes -
Auto "accept queue call" toggle OFF for individual users based on schedule
We would like to see a feature added to the admin dashboard that would allow us to set specified times for "accept queue call" to be toggled off for all agents so that if an agent forgets to toggle this off at the end of their shift, it will be toggled off automatically. This will ensure that we do not have agents logged in the next morning if they start later, or if they happen to be off on that day. The tool that you have now, logs everyone off at the same time, regardless of their schedule, but it…
5 votes -
Switch option for RingCentral app to any Third-Party app
Customer would like to have an option to switch his calls between RingCentral and other third-part apps like Microsoft teams, etc.
5 votes -
Allow local directories to Polycom Phones
It would be beneficial for customers with Polycom phones with limited lines to allow local directories be setup and supported by RingCentral to enable storage of local contacts.
5 votes -
Ability to assign dedicated fax number to each number on auto-receptionist
It will be very helpful if the customer will have option to assign a recipient on faxes per auto-receptionist.
5 votes -
Ability to only show company contacts when searching for name to call
When added to an outside-of-company group team as a guest and when I search for a name to call from the dial pad, it also shows the guest contacts from the said team. It would be helpful to only show company contacts instead of guests for easy search.
5 votes -
Ring Groups ringing desk phone, desktop, and mobile app
Ring groups can currently ring our deskphones and we can add external cell phones for staff away from the desk. Since we are becoming mobile we are transitioning away from desk phones. We would like the desktop and mobile app to take calls. We need the mobile app and desktop since we need to use the site number for caller ID to place calls.My example we have a ring group 3065 created in our account the first group is the desk phones that always ring. After hours we add external cell phones to the ringing and they work fine but…
5 votes -
Export List of User's Installed RingCentral Apps Version
This feature in the Admin Portal would be very useful to Account Administrators to identify, audit and manage Users who are still using old versions of Apps for inventory purposes.
5 votes -
Message data import feature
-Requesting a feature near as a message data import feature
- A feature in RC App so we can import the contents and histories of your users’ and groups’ conversations to RC App
Calendar events
Shared files
Task details
Lists of members and guests5 votes
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