12145 results found
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Provide a hangup sound when someone disconnects a call because I am oftern in my CRM and not looking at the RingCentral App.
Provide a hangup sound when someone disconnects a call. I am usually in my CRM and not looking at the RingCentral App, and right now I have to click over there to see if we're disconnected. It's a waste of time for me and time is $$. Thank you.
4 votes -
Phone System Admin Role - Only access specific site
Right now if you give Phone System Admin Role to a user for only 1 site, they can see all IVR menus for other sites under the Auto-Receptionist.
The user can also see under groups other site settings.4 votes -
Allow Call queues, Shared Line Groups, Delegated Lines as extensions in HUD
Allow call queues, Shared Line Groups, Delegated Lines To be added to HUD. this would greatly benefit receptionists and admins in call handling
4 votes -
Ability to modify the default inbound fax address from a phone number to a single, easy-to-verify address.
Currently, inbound faxes are directed to a phone number, which can be less straightforward to verify and manage. Client is concerned about phishing and bogus faxes containing potentially infected attachments. This issue has heightened the need for a more secure and easily verifiable fax address.
We would like to request a feature that allows us to use a simplified, easily recognizable address for inbound faxes. This could be in the form of an email address or a unique identifier that is simpler to verify compared to a phone number.
This change will enhance our ability to manage and verify inbound…
4 votes -
Answering calls via handset on polycom phones without pressing answer button
To have an option on Polycom phones to answer calls using the handset without pressing the answers key on the desk phone.
4 votes -
SSO and 2FA are to simultaneously be enabled in the account
SSO and 2FA are to simultaneously be enabled in the account
Our customer is requesting to enable both SSO and 2FA simultaneously which they would be able to manage were the code be sent to identify login. They worry about email hacks and in this way if the system sends the code via SMS or call they could prevent hacking from taking place.
4 votes -
spanish translation when they press a any keys on ivr menu
An option on the ivr that allows the user to have a Spanish translation when they press a specific key on the ivr menu.
4 votes -
Fax usage: number of page used per year
I am looking for an option to access in admin portal the number of fax pages I use in a year.
4 votes -
notification via text
Please include feature where they can receive notifications rom RingCentral to a verizon phone number including text and voicemail.
4 votes -
creating or editing tab names under contacts
creating or editing tab names under contacts
4 votes -
Hide the hidden Global Address List to the RingCentral app
Hide the hidden Global Address List to connected to the RingCentral app
4 votes -
Custom Report
Customers need to run a custom report showing all of their phone/EXT. that have not been utilized in the past 60 days.
4 votes -
Returned call instead of missed call
Customer would like to have a new feature wherein if there is a missed call and they returned the call, it should be tagged as "returned call" instead of missed call
4 votes -
Support for analog credit card processing devices over ATA.
Extend ATA support to credit card processing devices. When asking about porting these devices over to RingCentral, I was informed they should be replaced with units that use Ethernet instead of telephone. Being able to port them as is by using an ATA adapter would have been preferred.
4 votes -
turn off ringtones on RC mobile app
There's an option to turn off ringtones on the RingCentral desktop app but no option to turn off ringtones on the RingCentral mobile app
4 votes -
Option to Disable the Tone for Warm Transfer using the App
Option to disable the tone for warm transfer to another extension using the application.
4 votes -
Different phone numbers assigned to 1 extension can send email notification to different email address
Customer have 3 phone numbers assigned to his extension and when someone leave voicemail notification it will send the email notification to different email address on each number
4 votes -
When extensions are sending a blind transfer to another user/extension the phone should say the callers caller ID not the extension transfer
hen extensions are sending a blind transfer to another user/extension the phone should say the callers caller ID not the extension transferring the call.
4 votes -
Option to change contact profile color
Ability to change the contact contact profile color that is randomly assigned by the system.
4 votes -
audio greeting
It would be beneficial to have an option in the admin portal to upload multiple audio files for greetings for an IVR menu. This feature will be helpful when there are two different audio files for greeting recordings.
4 votes
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