13289 results found
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Ability to track who deleted a message from a group chat
Just sending a quick message to keep our chat active and make sure we haven’t lost connection.
4 votes -
Option to Manually Trigger Early Firmware Updates for Desk Phones
Allow the ability to manually initiate or schedule firmware updates for specific desk phones ahead of the general rollout. This would allow them to test firmware changes in advance and validate compatibility with their environment before full deployment.
4 votes -
Add a discreet beep notification for call waiting on Android
Hello,
I would like to suggest an improvement for the RingCentral mobile app on Android.
Currently, when a second call comes in while you’re already on a call, the phone rings loudly, which can be disturbing both for the user and for the person on the line.It would be much better to have an option for a discreet beep notification, similar to how native Android calls or Microsoft Teams handle call waiting.
This would allow users to be aware of an incoming call without interrupting or distracting from the current conversation.Thank you for considering this enhancement!
4 votes -
Sending video clip from the mobile app
Submitting this feature request on behalf of the customer who wanted to be able to send a video clip through MMS from the mobile app, since most of their users are not tied to a workstation during the day.
4 votes -
Can you bring back the search feature in the text message templates?
With a recent update, the search feature disappeared in the text message templates, and it makes it difficult to find templates quickly.
4 votes -
changing message-only extension to announcement-only extension
There should be an option to modify an existing message-only extension to an announcement-only extension and vise versa instead of having to create a new one and have to download the custom recording then re-uploading it to the new extension. It is actually takes to much time if you have multiple extensions to convert.
4 votes -
Capability to check which users are using the main company number as their caller ID—viewed as a group or list
Capability to check within the account which users are using the main company number as their caller ID—viewed as a group or list, rather than checking each user's caller ID settings manually.
4 votes -
Group Text number of Participants should be increased from 10
Customer cannot send text in a group created by an external phone number with 21 participants.
4 votes -
Scheduled time to auto-delete AI Transcripts
Add option and/or ability to set scheduled auto-delete of AI Transcripts/Notes
4 votes -
Apple Watch Integration
It's baffling to me that Ring Central doesn't have Apple Watch integration. Apple watches do not get ringing notifications on Apple Watches, which is extremely inconvenient because the actual iPhone doesn't make a noise when your Apple watch is connected. I miss many phone calls because my watch doesn't notify me when a call comes in. Please add notification integration to Apple Watches. It's 2025. All other apps have notifications pushed to Apple Watches...the massive company of Ring Central should have notifications integrated.
4 votes -
Automatic Call Transfer Post-Answer Without User Intervention
We request the implementation of a feature that allows an incoming call to be automatically transferred from one user’s desk phone (User1) to another user’s extension (User2) immediately upon answer, without requiring any manual action or call forwarding setup by User1.
Currently, call forwarding or manual transfer requires user interaction or specific ring group configurations. However, our use case demands a seamless automatic transfer process that triggers right after User1 picks up the call, ensuring no disruption or additional steps for the initial recipient.
This feature would greatly improve workflow efficiency in environments such as auto-dialer setups or specialized call…
4 votes -
Periodic tone for Inbound and Outbound Call recording
We need to have an option to adjust the pacing of the Periodic tone for Outbound call and we need to have this feature available for Inbound call as well
4 votes -
User level option to delete Team on RC app
allow team members (not only admins) to have the option to delete a Team they are part of.
4 votes -
Allow "Firearms" related businesses with TCR
Customer is requesting to reconsider "Firearms" or any businesses that might be considered disallowed content for TCR registration
4 votes -
Device warranty information under admin portal
Is there an easy way for us to see the warranty information on the phones in the admin portal for future reference?
4 votes -
Disable that "Create group text" Checkbox On a Given Role
Right now, in your Text Messaging support, when sending a text to more than one recipient, you have a checkbox: "Create group text". I have a user type for whom I want this box to NEVER be checked. I want them to be able to bulk-text customers, but not be able to loop those customers into a shared group text. Is it possible to disable that checkbox on a given role?
4 votes -
Hotdesk Log
There should be a way to see hotdesk log. Wants to have option to see who's user logout/login or used the specific hotdesk phone.
4 votes -
Request for Feature: Display Toll-Free Number as Caller ID Regardless of Selected Outbound Number
Could RingCentral provide or enable a feature that ensures our toll-free number is always displayed to customers as the caller ID, even if a different number has been selected in the background? This would help us maintain consistency for our customers while allowing flexibility in managing outbound calls.
4 votes -
Disable custom schedules for users
Ability to disable the custom schedules for Users.
Disable users from setting up their own custom schedules because this is causing them to be taken out of the phone system when they are not suppose to be out of it.
4 votes -
TCR/SMS Campaign Registration | Email Domain
For small businesses that do not own a branded domain for an email address but have a proof of web presence and legitimacy of business, it should be allowed for text messaging.
4 votes
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