12737 results found
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Add Capability To Set Default Key For Call Flip
Please add the capability to set the default key for call flip.This would be useful in managing a user's call flip.
4 votes -
when sending fax from profile contacts the default number should be fax number instead of primary number
when customer goes to contacts > choose a contact > profile > fax > the phone number where fax should be sent to is the phone number under fax, currently it defaults to primary number
4 votes -
To add more Desk Phone Compatible Devices for Deskphone Pairing
This is beneficial to customers who uses Mitel Phones and other Deskstop Models not included in the supported list.
4 votes -
Add support on polycom phones for called number CNAM when the caller’s number is added on the personal contacts. Same behavior when usin...
RingCentral app. support polycom phones for called number CNAM when the caller’s number is added on the personal contacts. Same behavior when using RingCentral app when calling the main company number.
4 votes -
ability to automatically turn on RingCentral's Do Not Disturb (DND) feature when a user has any type of meeting (Teams, RingCentral itse...
...lf of course, Zoom, etc.). ability to automatically turn on RingCentral's Do Not Disturb (DND) feature when a user has any type of meeting (Teams, RingCentral itself of course, Zoom, etc.)
4 votes -
Capability to configure the number of times a prompt is repeated in the IVR system? Also, to have the prompt stated just one time and ha...
...ve the option to send it to an external number when the caller enters no action.. Capability to configure the number of times a prompt is repeated in the IVR system? Also, to have the prompt stated just one time and have the option to send it to an external number when the caller enters no action.
4 votes -
time Stamp on call logs
with previous ring central layout users were able to view time stamp for each received/missed call .with new layout they can only see the date/day .To view timestamp they have to click on the call it self and then it displays the details . Is this something that can be reversed to the way it was ?screenshots attached .
4 votes -
Add Custom Event Repeat Options
For instance, if I wanted to schedule an event for every week day except Mondays, I could select weekly recurrence and then select Tuesday through Friday.
4 votes -
Quicker Transfer - IVR Menu Option - When no action is entered
We would like to see an option in the IVR menu to adjust the time it takes to transfer a client to a group when no action is entered. Currently, the system has to play our IVR menu 3 times before transferring. We would like to be able to change that to 1 playthrough.We have experienced issues with clients unable to navigate the IVR menu due to their DTMF tones not being recognized (issue on their end). Most folks are not willing to sit on the line and listen to the same IVR menu 3 times and so they hang…
4 votes -
Ability to login to an Announcement Only ext using email or phone number + password
Ability to login to an Announcement Only ext using email or phone number + password
4 votes -
Screenshare Annotation / Drawing Features
When you share screens in a video call, there is only a single pencil feature for making hand drawings on the screen. This is very valuable but I really would like more options (colors, thickness, maybe some basic shapes), and also make it so the drawing you make doesn't automatically fade in ~5 seconds. These would all make visual brainstorming much easier!
4 votes -
Feature to add more than one Contact Information when creating a case through support.ringcentral.com
When Super Admins go to create a case at support.ringcentral.com, only the person who created the case can be the main point of contact for the case. Instead, there should be an option to add more than one user or super admin under Contact Information to be the contact. This way, all the Super Admins or whoever was added to the Contact Information can also follow up with RingCentral support when the main point of the contact is not available.
4 votes -
Extension number field for personal contact number
Hi. Our customer would like to add a personal contact numbers and include the extension number. However, there is no field for the extension number. Customer said that this would be more convenient for easily dialing the number and connecting to the right person.
4 votes -
The "Google" sign on button should work for Google SSO (it does not)
We use Google SSO. When we were testing the system we did not have "enforce SSO" enabled and the Google SSO button worked fine. We turned "enforce" on right before going live. SSO now does work if a user clicks on SSO button, or just enters their email, but ironically when we turned on "enforce SSO," the Google SSO button STOPPED working (even though that is the kind of SSO we are using).When a user tries to use the "Google" sign on button they are given the following error message "Your account is enabled for Single Sign-on. Please use Single…
4 votes -
Fax confirmation with image
EU would like them to have the ability to receive a confirmation page that the fax was received by the recipient. It is specifically an image of the page that was faxed on the confirmation page.
4 votes -
More color options
Hello,
I opperate a company that floats a lot of tasks and ideas around. One thing we have done is colorcode certain concepts in order for them to stand out differently on the calendar view. The problem is we have more ideas and projects then the current color options provided in Glip. Is there any plans to have that increase?4 votes -
Access call queue history from iOS/Desktop App
I shouldn't be forced to go through the RC website to access call queue history.
4 votes -
Enable Call Queue Pickup Members feature without requiring the "Enable me to pick up a monitored line on hold" option
There is a feature in a Call Queue that allows you to specify Pickup Members for the Queue but it only works if you have the “Enable me to pick up a monitored line on hold” option checked under the User’s Presence settings. But turning that setting on causes the User’s phone to ring when anyone in their Presence list receives a call. So say I have 50 coworkers in my Presence list so that I can call them or forward them calls without having to look up their extension number. And I’m a Pickup Member for this Call Queue.…
4 votes -
RingCentral Integration for Buildium
ring central integration for Buildium property management software.
4 votes -
option to know if the call came from call queue or direct number
please add a settings where the user would know if the call came from call queue or direct number via IVRFor example, if the caller press 1, 2 or 3
4 votes
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