12181 results found
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Allow to keep the same SMS thread when responding to number w/o or with symbols
Actual Behavior:It does not allow both parties to keep the same SMS thread. When the customer replies, a new thread will be created with a number showing +1 (800) -*.
3 votes -
SSO Report for users Enabled / Disabled
SSO Report for users Enabled / Disabled.Account has SSO enforced on account but Super Admins have the ability to disable individual users to not use SSO. Customers would like a report that shows what users do not have SSO Enforced (Disabled).
3 votes -
ability to choose device in call queue member to ring
Hi TeamRequesting feature to include ability to choose device to ring in call queue
3 votes -
Option to stop the fax from re-sending
We would need to have an option for the fax to only send once. Currently, the system attempts to send it thrice before getting the delivery failure or if it was successful. We only need to have the fax attempt once, then we can get the result if it's successful or not.
3 votes -
Allow all extensions to show in the HUD and/or Extension List
We have a few telephones that are in common areas, such as in the kitchen / break room, in storage rooms, in conference rooms, etc. I don't currently see any way to add these telephones to the HUD or Extension lists inside the Ring Central (Avaya Cloud Office, in our case) app. Please add this capability.
3 votes -
Send instant text (or canned text) from phone to person you are on the phone with.
This is a powerful sales tool. The user would be able to instantly text the customer information while they are in a conversation on the the cell phone. This could work also while on Ring Centrals office phones (computers). There could be canned messages saved on the system also that can be sent instantly. This is similar to cell phones now that can send a message while on a phone conversation. There could also be an option that can send a canned message immediately upon the Ring user answering the phone. (If the message is not too evasive to the…
3 votes -
Ending one call in a 3-party call
When I am on a call then add another party to the call, I am unable to hang up with just one of the parties. This is incredibly irritating. For example, I was on a call today with a colleague who was shadowing me. Each time I made a call to a client, I needed to hang up both calls, including the call with my colleague, then call him back. This needed to happen about 7 or 8 times within one hour. How can this feature not be available? When does a person not want to end a call with…
3 votes -
Add speech to text response for the greeting notification at the call queue level
SS&C would like to have consistency in their notifications. They are asking to have an option for greetings to be text to speech at the call queue level. Currently, it only gives the option to use default or audio recordings which does not provide a consistent experience.
3 votes -
Outbound CLI Selection
Currently if a user is given permission to select what outbound CLI they want to present on an outbound call they have complete visibility of every CLI that is configured on the platform and can select any CLI.Within our RingCentral instance we have hundreds of CLI's allocated so being able to select the required outbound CLI is clumsy, prone to human error and not quick due to the volume of numbers we have. We also do not want to provide access to all outbound CLI's to all usersIt would be a useful enhancement if the user could be restricted to…
3 votes -
Add Inbound/Outbound event filter to the instant message event
The instant message event currently delivers a payload for new inbound messages that include the message details, meaning an additional api call to retrieve the message details is not necessary, unlike the message event. It would be useful to be able to receive outbound messages as well as an instant message event, especially for integrations in which users will also be utilizing the native ring central sms functionality within the portal.
3 votes -
Use New Zealand number as substitute caller ID for Australia accounts
RingCentral Australia account want to use their New Zealand numbers as a substitute Caller ID.
3 votes -
Make Phone Numbers in the caller ID available quicker.
In freight sales we have to log #s with offers. If I miss the # while on the call, im forced to refresh until the number appears which wastes valuable time I can be answering other lines.
3 votes -
Be able to switch to night message menu when hitting DND button
We would love if instead of setting business hours for the phones to switch to the night menus if we could hit the do not disturb button at night and it would automatically go to our night options. When we are in the office it varies on when we leave depending on what we have left to do. Instead of it going to night mode at 9pm automatically and us still being in the office for whatever reason we would like the option to turn it to night mode manually so we can answer possibly important calls while we are…
3 votes -
"End Call" Placement on Yealink T46S
It would be more convenient and helpful for all users if when we answer the a call, the "end call" button is placed on the first screen, not on the second screen. When we are super bush and continually on the phone, it would save a lot of time in the long run if it were on the first screen.
3 votes -
Dial code/button to toggle Call Queues
We don't use an attendant during business hours. Calls ring through live. But we use an attendant at night. On our old on-prem system, we had an easy button on everyone phone to toggle "Night Mode" between our standard call queue setup and the attendant.In addition to making it easier to switch (we have non standard hours, so a schedule doesn't work), it also provided a visual queue since the button was lit up red when Night Mode was on.It would be nice to be able to do this with RingCentral hardware phones like our T54Ws.
3 votes -
Ability to Delete Calls and Messages in Bulk (rather than one by one)
I get numerous faxes, robocalls and the like, and would lkie to be able to simply select several and delete all at once. At present, you need to open each call, fax, message, and delete individually. Very inconvenenient and time-consuming, especially when unwanted calls are often
3 votes -
Shared Logs
Shared logs: calls, voice mails, SMS (texts or messaging) and faxes for all extentions.
3 votes -
Retain Call Queue Information details regardless of call queue wait settings routing details
It would be a lot easier if people will have the ability to see if the call came from a call queue, regardless if it only follows the call routing from the call queue wait settings where it can be routed to a user extension. people would know how will they address the concern. Most especially if they are just wanting to force the system to have call queue member to be ringing even if they are already engaged on a call.
3 votes -
sms feature
I would like to use this feature . that if a client sends a sms to have an auto response. but this feature is not yet available.
3 votes -
Callers in a Queue Take Turns Answering Calls
Instead of the phone ringing to everyone who is listed in a queue and some people always letting others answer the phones, this new idea would cause incoming calls to rotate through callers with only one phone ringing at a time until everyone has had a call routed to their phone, then the rotation would start over again.
3 votes
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