13291 results found
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Email button call history
Hi team,
please add an email button that can be used to send mails to to the contact in the call history (if the callee is a known contact with email provided). Please add the same email button on the contact view. The button should trigger to open the default intalled mail client and add the callee's mail in the "to" field.
3 votes -
Ringtone for external number
please have a feature for the default ringtone available in the portal to take effect even the call is transfer to a 3rd party number
3 votes -
Add Mitel Phones to the Supported Devices for Intercom Feature
In the support article https://support.ringcentral.com/article-v2/4603.html?brand=RC_US&product=RingEX&language=en_US, Mitel phones are not listed among the supported devices. Please add Mitel phones to this list to enable the use of the Intercom feature.
3 votes -
require PIN to screen callers
calls entered with a PIN are the only calls that will go through whether the caller already dialed the company number.
3 votes -
Transcribe voicemail on email in addition to attached audio file
I'm wondering if it's possible for the voicemail to be transcribed, and included in the email so that I can quickly read the content of the voice message?
3 votes -
Option to add ringing interval/delay between the call forwarding
The customer would like to have the option to delay the ringing per device/number/other extension under each individual call forwarding.
For example, the desk phone will ring first for 30 seconds, and within 30 seconds, the app will also ring with the same duration but with a slight delay in between. (the app will ring 10 seconds after the desk phone starts ringing)
3 votes -
Option to display the primary number or extension number instead of the agent's name on the desk phone
Have the ability to choose an option to display the primary number or extension number instead of the agent's name on the desk phone
3 votes -
Calls and SPAM Protection similar to HIYA
A feature that automatically detects robocalls, suspicious numbers, or altered Caller IDs. This functionality, similar to HIYA, would notify us if a call is suspicious, potentially spam, or a robocall, helping to prevent these types of calls from reaching our line.
3 votes -
Add Launch external app or website on DeskPhones
Add Launch URL capability on DeskPhones as well - currently only works on Desktop and Web App
3 votes -
Analytics Filter for Answered calls
We would like to request for a feature request on analytics where we can filter out the answered calls so it will Answered calls will only show in the report when we generate
3 votes -
Block a specific number to send a text message receivied via email notification on a non licensed number
Customer doesn't want to receive a text message from one specific number to a number that is not licensed. Customer wants to have an option to block a specific number.
3 votes -
Bulk Re-Sync Users to Microsoft Direct Routing
We request the development of a feature that allows for the bulk re-syncing of users to Microsoft Direct Routing as part of the integration with RingCentral. This enhancement is intended to extend the current "Presence Sync" functionality, which is presently only available for the embedded RingCentral app within Microsoft Teams.
The "Presence Sync" feature currently enables the synchronization of user presence between Microsoft Teams and RingCentral; however, it is limited to the embedded RingCentral app within MS Teams. There is no functionality available for users utilizing Microsoft Direct Routing.
3 votes -
Flipping calls from a desktop app and mobile app to a hotdesk phone
Add the ability to flip a call to a hotdesk phone. Flipping a call from RC apps to a desk phone works but not with a hotdesk phone.
3 votes -
Show Initial caller' Phone number for transfered calls from user to Call queue
Show Initial caller' Phone number for transfered calls from user to Call queue
3 votes -
Feature Request: SMS Forwarding to External 3-Digit Number (988)
Feature Request: SMS Forwarding to External 3-Digit Number (988)
Feature Description:
Enable RingCentral users to forward all incoming SMS messages to an external 3-digit number, specifically 988, which is managed by a third-party provider (Vibrant).
Benefits:
Improved accessibility: Allows users to easily access SMS messages through various channels provided by Vibrant.
Enhanced crisis management: Facilitates rapid response to urgent situations by routing SMS messages to a dedicated crisis hotline.
Streamlined workflow: Simplifies message management by consolidating SMS into a single platform.
Increased efficiency: Reduces the need to manually check multiple platforms for SMS messages.Implementation Considerations:
Security and privacy: Ensure…
3 votes -
Custom webinar Registration page
We are wanted to hot a webinar where we can upload a branding on the webinar join page we were informed that there is no feature yet to customize the Join page or registration page for Ringcentral It would be helpful if there is a way for us to upload our branding on the webinar .
3 votes -
IVR Editor Phone Tree Name to Expand
For a business that has multiple sites, IVR menus and call queues with lengthy group names, it would be helpful if there is an option or settings to change the display of the IVR visual editor to show the full name of each group on the phone tree when using the IVR editor instead of hovering to each of box to see the name.
3 votes -
Ability to disable Presence settings under user level
Admin wants to disable presence settings on user level to avoid changes on their presence settings.
3 votes -
Suggest a "go back to previous conversation" button, to return to a previous conversation
Within the desktop and mobile messaging application, having a "back" button would allow users to easily navigate between typing in a conversation and returning to a separate conversation, after researching/referencing/etc.
Since the mobile app keeps newest messages at the top it is easy to navigate if a message has been made, but what if you've been searching for information from a previous conversation in order to speak with a new contact? you may wish to reference or return to the conversation. Rather than searching again, having a navigational "previous message" (and/or "next message") would facilitate the process and speed up…
3 votes -
Ability to download a list of numbers with their assigned CNAM (Caller Name) information
Add the option to have the Ability to download a list of numbers with their assigned CNAM (Caller Name) information
3 votes
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