12760 results found
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RingCentral Phone app allow To Voicemail option for call forwarding members
Hi, It would be best if the call forwarding members of another extension would have the ability to use To Voicemail when the calls ring on their RC Phone desktop app. Right now, To Voicemail option is only available if the call is to their direct extension, but if they are within another users forwarding list it is Greyed out. Thank you.
3 votes -
Sync Company Calendar With Custom Rule
Instead of manually setting up the dates when the company will be closed during the holidays, users will have the option to sync it their company calendar instead.
3 votes -
Send SMS text auto
Sent a custom predeterminate SMS text to callers automatically when they press a number on their phone, instead of transferring to certain extension.
3 votes -
Disable/Enable 2-factor Authentication Anytime
As it is, you can only re-enable it once it's turned off, but once it is turned back on, customers are not able to turn it off again. It would be easier for customers to have the freedom to do so permanently, Especially when it is unclear which security setting on the network or computer is rejecting the code they receive via email. Not everyone knows how to turn off pop-up/adblockers on their browser or even turn off/on the security software on their pc, much less whitelist port 443 on their routers. Even if Support can assist to a certain…
3 votes -
Standalone or Docked Chat Window
I notice when chatting with someone, I can't navigate to another area without leaving the chat. can you make it that the chat window can be docked to a corner of the Ringcentral Webapp or Desktop app. Kinda like google does their chat. Thanks.
3 votes -
Show a rolling six weeks in the calendar instead of just the weeks in the month that is showing.
Many calendars show six weeks, not just the days in a given month. For example, if I am looking at the due date and it shows today, January 27th and I know I want to schedule for February 3rd, I have to click to go to the next month. Many calendar updates are simple, but planning for the future can add extra steps.
3 votes -
Allow Call Queue members to change queue status for desktop app
We have two call queues that our internal help desk can be a part of. There is a feature to allow the queue members to select which queue they want to take calls for. This currently only applies to the mobile app, however my team uses the desktop app exclusively.
3 votes -
adding 5 minute increment
Please add 5 minute increments in the office hours times. This way I can close my office phones 5 minutes before we close VS at 5pm. I would like to have my phones stop at 4:55 pm.
3 votes -
Custom Rules - Include Name of Rule On Each Step/Screen
As a law firm that mandates all inbound calls need to be answered by a person and not VM, I set-up multiple Custom Rules for the week, and each day of the week. I could have up to 7 different Custom Rules in the same day because of admin scheduling. It would be efficient to see the name of the rule on each screen of the process. The only way to recall if a Custom Rule was entered for a specific time of the day while in the steps you have to press BACK or advance, save the RULE then…
3 votes -
Allow the use of Enter key on Admin password pop-ups.
When clicking on the voicemails for other users from within the Admin panel, it pops-up and asks for that users passcode. (see image)It would be nice to have two things occur at that point:Focus on the box brings the cursor to the password field. Right now, you have to click into the field to enter data.The <Enter> key should be valid input for the form submit. Now, you have to mouse over and click 'Confirm'Nothing too earth shattering, but with a few hundred users, it adds up on clicks.Thanks!
3 votes -
Add abilty to search and add vanity US toll-free numbers on UK multi-site system
This is currently available on the US based systems.
3 votes -
Add CCRN to directory in RC Office
Now that numbers are no longer cloud connect users, we cannot transfer a call from RC Office to Contact Center. Dialing the entire number is extremely cumbersome. It would also be greatly beneficial to be able to add the name to the CCRN on the RC Office side to better determine where calls will be forwarded/transfered.
3 votes -
Sync Contacts between extensions & Task Extension Assignment
Have an optional "button" either in the Soft Phone or online to give me the option to "sync contacts" between all or various extensions to allow all office service staff to contact whatever whoever is in need of service at whatever time they have a need that needs to be addressed without having to give access to other's extensions, or having to constantly export & import contact lists manually to give everyone access all the time.Another feature that may be included in this is an option to allow a "Text" message to just come from the main number, so clients…
3 votes -
ability to securely download SIP login details for all users (primarily for bulk teams direct routing provision)
When setting up hundreds of users with teams direct routing it you can upload the details to https://admin.cloudpbx.ringcentral.com/ but there's no way to automate the downloading/setup process on https://service.ringcentral.com/
3 votes -
RingCentral App - Task Subjects
Tasks are a great tool for organization and communication within the unified RingCentral App. The RingCentral Classic app has the ability to add a subject line to new tasks while the new RingCentral App does not have this ability.
3 votes -
Ability to Set Ring Time for Desk Phones using a Template
This would help greatly if an admin would like all users' desk phones to ring for the same amount of time before going to voicemail, transferring, etc. Right now, you are only able to set the ring time for the desktop and mobile apps before forwarding to another device on a user extension using a template.
3 votes -
Add private call parking to the RingCentral app
Private call parking and HUD could be useful features to the new RingCentral app as it were on the RC Phone for Desktop app
3 votes -
Disable entering extension when the call has gone to a voicemail message.
If an external call dials a direct line on your numbers list, it shouldn't have the ability to transfer to any extension on your extensions list. I had an external number dial a direct line that goes straight to voicemail, but they were able to hit certain keys on their numpad that redirected them to a call queue that has no relation to the direct line they dialed. That should not be possible in my opinion.
3 votes -
On Admin side, status icons for both User and Phone on 'Users with Extensions'.
While setting up, and troubleshooting user and phone issues, we're finding that the status icons are a tad misleading. While a User status may show green, you have to go into their account, click down to Phones, over to Phones, etc. to then see if the associated phone is active.There is more than enough 'real estate' on the Users with Extensions screen to add an additional status icon - one that shows the state of the phone extension.The hover over text could then read, 'User Enabled' - 'Phone Enabled' - 'ATA Enabled' etc. depending on the unit assigned.This would allow…
3 votes -
Option for 'No voicemail or message' for unanswered calls
There should be an option to enable calls to just 'drop out/end' if they're unanswered after the specified number of rings, without sending the caller to voicemail; forwarding the call or playing a message.We have an automated national telephone system where clients can call a main national number and this call queue then gets distributed between active agents across the country. Our regional agents use Ring Central as their way of answering these calls. As the national system is automated and agents are selected at random to answer calls, we can't have a voicemail service enabled on these agents profiles…
3 votes
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