11100 results found
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Add External Email for External guest communications
The customer wants to add an external email address that does not have an active RingCentral account for external guest communications. Currently, as per the article https://support.ringcentral.com/article-v2/Managing-your-domain-allowblock-list-in-the-RingCentral-app.html?brand=RingCentral&product=RingEX&language=en_US, domains and email addresses without an active RingCentral account cannot be added.
2 votes -
Outbound caller ID schedule
A feature in which we can set up a schedule for selecting an outbound caller ID number for business and off hours
2 votes -
If the call from call queue was on hold for more than 5 minutes it should be transferred to an external number
Customer would like to have the features wherein call that was place on hold under Call queue will be transferred to an external number if the duration reach for 5minutes and more
2 votes -
Option to disconnect Robocall calls that sit in the voicemail prompt after 15 minutes
Option to disconnect Robocall calls that sit in the voicemail prompt after 15 minutes
2 votes -
Auto update of user hours
A feature in which the user extension hours will automatically update specially when transitioning to daylight saving time
2 votes -
prioritize calls from a website that will provide a verification code
Ability to prioritize calls from websites or social media that provide verification codes.
2 votes -
Option to record calls and meeting in a local computer
Option to record calls and meeting in a local computer
2 votes -
Separate notification for Failed and Successful Faxes
Currently, we have the messaging notifications set for Fax Transmission Results which is for Failed and Successfully sent faxes. The customer wants to only receive notifications for failed faxes and does not want to get a notification for successfully sent faxes. Requesting to have a feature for both transmission result in a separate setting.
2 votes -
Allow users to disable Call Waiting even if they're a call queue member
We are not allowed to turn off call waiting.
We're getting an error "Call Waiting cannot be toggled off because you are a member of at least one call queue set to
distribute multiple calls. To turn off Call Waiting, contact your system administrator."The only option is to remove a user from a call queue group. This feature should be corrected, Users should be able to disable call waiting even if they are call queue members.
2 votes -
View Business Name Under Contact Name
When exchanging SMS we need to know the business name for the contact. Currently only the name is displayed when the contact is already saved and we need to hover around the contact, open profile and then look for the business name.
2 votes -
Ability to disable the new SMS layout
The latest update for the RingCentral desktop app changed the way people send SMS messages - it opens a new small window for every new SMS message to a new contact. I'd like there to be a way to toggle between the new layout and the old, as many agents in my company reported disliking the new feature as it slows down their productivity.
2 votes -
Please switch back to previous SMS format!
This week (around March 4th, 2025), the desktop version of RC changed so I can no longer see the SMS history when sending a new text message. I want to be able to type in a number or contact name and see the history of the text thread instead of a blank window with nothing of the previous messages. Please switch it back!
2 votes -
Adding custom rule in user call handling templates/Custom rule template
The Customer have multiple users (500) on the account, different sites with each call queues. The Customer wants to have an easier way in adding the custom rules per user.
Currently, the User call handling template option does not include a custom rule.
We've also checked User settings. There's no option to just include the Custom rule alone and when adding a rule, it does not include "Calling me at".2 votes -
Identify keypress of third-party IVR
A feature in auto receptionist > Custom rules to identify what is the selected keypress from the IVR menu of a third-party company calls to Ring Central
2 votes -
Ability to see the thread first before asking to compose a message
I am being inconvieanced by the new text messsage dialog not just opening up the thread of messages between the contact but making you write the new message in a dialog instead. It would be helpful if we can see first the SMS thread before asking to compose and send a new message
2 votes -
Random Starting Point for music on hold
Music on hold tracks always play from the beginning. A common caller will only hear the same beginning piece of a MoH track. If the MoH track includes any type of marketing speech, only playing the beginning in repetition only makes this pointless.
Having an option to start the MoH track at some random point - different for each call - will ensure that marketing material in the MoH track will be presented to callers on hold instead of only the first few seconds of the track repeated in perpetuity.2 votes -
AI agent should be able to speak slower
AI receptionist should be able to create a setting that he/ she can talk slower
2 votes -
Call Control: Call Queue Function
Implement a feature within call queue settings that allows administrators to configure an overflow routing option to an external phone number after the queue has handled a defined number of calls within a given time.
Problem:
There's a need for a mechanism to proactively divert excess call volume to external support resources (e.g., third-party help desks, on-call specialists) based on the actual number of calls handled.Proposed Solution:
1. Enhance call queue settings with a new overflow routing option: "Overflow by Call Count."Allow administrators to specify:
a. A "call count threshold": The number of calls that must be answered…
2 votes -
External Shared Contacts Directory - Extension
For the External Shared Contacts Directory, to add a column for extension #, next to the company main number. This allows the Admin to share extension numbers .
2 votes -
decrease time in ring back for call park
decrease the timing of the parked call ring back to below 5mins
2 votes
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