13291 results found
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voice message management center
To facilitate the use and administration of voice guides, it would be useful to be able to manage the loading, downloading and allocation of messages to different objects from a specific interface. This would enable messages to be updated en masse when there is a change in customer brand or a marketing campaign to be carried out.
3 votes -
access devices on rc app
The ability for the Super Admin to Manage User Phones directly using the RC App
3 votes -
Sync changes on the Admin portal users list to the created Business Analytics Report.
Whenever they are making changes to the users list department on the admin portal it doesn't sync the changes to the business analytics report.
Customers need to re-create the reports to be updated.
3 votes -
Allows users to see the timezone of the person who's calling their line and the person's they are calling using the app
Allows users to see the timezone of the person who's calling their line and the person's they are calling using the app
3 votes -
Custom Rules notifacation
After creating and activating a Custom Rule there should be an indication that a Custom Rule is active on this call queue or site without opening up the all the Custom Rules.
3 votes -
Uploading Contacts to Cisco Deskphones _ BT Account
Feature Request: Uploading Bulk Contacts to Cisco Desk phones _ BT Account
Details : Need to have an option to upload bulk contacts on a Cisco Desk phones.
3 votes -
Ability to add missed calls in performance report
Ability to add missed calls in performance report and subscription report.
3 votes -
Option to modify / Correct AI Transcription.
"Transcriptions are mediocre, at best. Still have to type the call details out for a call because of the number of errors. Would be helpful to be able to correct the transcripts to help the AI "learn" or to enter non-standard or industry terms into a database for the software to choose from to help improve quality. "
3 votes -
Launch an external App or website for incoming calls"
Feature to have an option to have bulk changes for "Launch an external App or website for incoming calls"
3 votes -
Other Phone System Forwarding to RingCentral (UC) - Whisper Feature
The customer have a system that forwards the call to RingCentral (UC) that will have a whisper that the user will hear. Please have the UC account a feature that can accept calls with whisper.
3 votes -
Download sms campaigns
The customer would like to be capable of downloading their SMS campaigns.
3 votes -
Send fax transmission result only to user who send fax using the company fax number
We would like to be able to see faxes for only faxes that are sent by the sender. For example, if shawna@thebradshawfirm.com sends a fax can ONLY shawna@thebradshawfirm get a receipt for the fax rather than EVERYBODY who is listed to be able to receive faxes getting them as well?
3 votes -
911 call box provisioning
We are trying to provision a 911 call box device, but it doesn't go online after entering the sip credentials we generated from the admin portal.
We need a feature on the RingCentral system that supports this setup.
3 votes -
Remove WebSite Chat on Admin portal
Hello, How do I turn off this chat or can you provide a URL I can go to that means I can get to the Admin panel without having to click the chat box out of the way.
3 votes -
Limit registration is registering with corporate email
Limit a user's ability to register for RingCentral with a corporate domain that already has an account. For example, if we have in our portal acme.com, then any user that tries to register for a RC account with acme.com will get denied and redirected to their IT Admin. Also, if we could register multiple domains to limit the registration that would be excellent. Verification of domain ownership would be done via TXT records.
3 votes -
Indicator on Phones for Shared Voicemail and for Direct Calls Voicemail
Distinguish voicemail received on deskphone for users that have shared voicemails (co-recipient) of other extensions.
3 votes -
Add Presence To Access Voicemail of Other Extensions
Customer would like to add a presence that can access the voicemail of other extensions such as, call queue, or message-only extension.
3 votes -
Ability to identify existing customer
Customer wants to know if their callers are existing customers or new customers on the incoming call information.
3 votes -
Simplified option to set up Holiday rule for RingCentral Service Web and RingCX portal
Simplified option to set up Holiday rule for RingCentral Service Web and RingCX portal
3 votes -
Transfer the call automatically from call presence
Currently we need to manually transfer the call presence to another user extension. We are requesting to have the call presence to be transferred automatically to the selected user extensions if the user that has presence cannot answer the call.
3 votes
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