12768 results found

1. Option to choose the file type when backing up call recordings externally

   This is important when we want to connect with a speech analytics tool as the .wav file has the best audio quality.

   3 votes

   Vote Vote Vote Vote

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

   Vote

   We’ll send you updates on this idea

   Under Review  ·  0 comments  ·  Admin Portal  ·  Delete…  ·  Admin →
   How important is this to you?

   Not at all You must login first! Important You must login first! Critical You must login first!

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

   Submit Rating

2. Out of office alert on text message

   text alert - out of the office

   3 votes

   Vote Vote Vote Vote

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

   Vote

   We’ll send you updates on this idea

   Planned  ·  0 comments  ·  Admin Portal  ·  Delete…  ·  Admin →
   How important is this to you?

   Not at all You must login first! Important You must login first! Critical You must login first!

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

   Submit Rating

3. Click to Dial On Computer and RingCentral Mobile

   Our field sales team love the idea of being able to work from their computer and be able to click on a number on the internet or their CRM and have the number be called by their RingCentral mobile application on their mobile device.

   3 votes

   Vote Vote Vote Vote

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

   Vote

   We’ll send you updates on this idea

   Under Review  ·  0 comments  ·  Application  ·  Delete…  ·  Admin →
   How important is this to you?

   Not at all You must login first! Important You must login first! Critical You must login first!

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

   Submit Rating

4. Add support for filtering calendar to only meetings I'm hosting.

   The new RingCentral Video does not support filtering Meetings to only those I'm hosting. The RingCentral Meetings does support this. This makes finding my meetings simple and should be available with RingCentral Video.

   3 votes

   Vote Vote Vote Vote

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

   Vote

   We’ll send you updates on this idea

   Under Review  ·  0 comments  ·  Application  ·  Delete…  ·  Admin →
   How important is this to you?

   Not at all You must login first! Important You must login first! Critical You must login first!

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

   Submit Rating

5. Call Queues - Call Log - Integration to WebApp

   It would be great to get the possibility to check call log of CQ you are member of, directly in the webapp, instead of opening a Chrome tab.

   3 votes

   Vote Vote Vote Vote

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

   Vote

   We’ll send you updates on this idea

   Under Review  ·  0 comments  ·  Call Queues  ·  Delete…  ·  Admin →
   How important is this to you?

   Not at all You must login first! Important You must login first! Critical You must login first!

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

   Submit Rating

6. [Call Queue] More Roles with Granularity

   Would be great to get more roles on giving access to Call Queues options.Actually, only 3 (Messages / Full Access / Member management).Call History is only available for the Full Access role, giving also Configuration access.A new role, for "Messages + CQ Call Logs" might be interesting. This would secure the CQ of any change.

   3 votes

   Vote Vote Vote Vote

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

   Vote

   We’ll send you updates on this idea

   Under Review  ·  0 comments  ·  Call Queues  ·  Delete…  ·  Admin →
   How important is this to you?

   Not at all You must login first! Important You must login first! Critical You must login first!

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

   Submit Rating

7. Main number will received a call and voicemail without using the direct extension

   The main number they want to have a setting to receive a call and routed it to voicemail without routing the call to any extension

   3 votes

   Vote Vote Vote Vote

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

   Vote

   We’ll send you updates on this idea

   Under Review  ·  0 comments  ·  Other  ·  Delete…  ·  Admin →
   How important is this to you?

   Not at all You must login first! Important You must login first! Critical You must login first!

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

   Submit Rating

8. Product development and features wish list

   1. CORRECT CALLING NUMBER ON BLIND TRANSFER: Show the caller's number when doing a blind transfer. (This is a really big deal. I have been told this repeatedly. Our employees want to know the phone number of the person being transferred to them, not the office number!. On OAH and OAH Wireless we want to be able to use touch tones to blind transfer and have the call recipient see the phone number of the person being transferred to them! This would be my highest priority for improvement of this product. )2. LOCAL SERVERS: OAH needs servers in Texas (to supplement those in California) instead of sending all calls through California. ( Cheaper competitors offer your choice of a nearby city for your servers. OAH is supposed to be -- and is priced as -- a premium offering but routing Texas calls through California isn't very premium. The distance introduces latency and adds "opportunities" for QOS problems with the calls. )3. TRANSCRIPTION: Voicemail to Text transcription. (This is available with the Ring Central retail product and it is disadvantage to the OAH product not to have it. What's the hold up? Leaving this out makes this voicemail ' not very special' because nearly every competitor can email you a WAV file without transcription.)4. ADMINISTRATOR ACCESS: Granular administrator access controls. ( Why can't I allow a department head to just have admin access to their group? Or give a secretary full access to his seat and that of his boss? Now its "all or nothing" -- you have to give admin access to every seat or nothing at all! )5. "NO EARLY ANSWER" OPTION: Allow me to setup a seat to not answer the call until the end user actually answers the call. [ Ring Central depends on other providers specifically NOT answering calls immediately. The fact that other companies don't immediately answer every call is part of what allows RC to work properly. In other words, RC depends on other companies complying with industry standards and Its time to be able to return the favor. Answering early causes problems, but there are solutions which are standards compliant.. One problem we have is because toll calls begin charging when a call is answered and answering early results in incoming callers (e.g. international) paying more in toll charges. Answering early also means our OAH system doesn't play well when connecting to an external OAH or RC number. Please allow the user an option to turn off the immediate answer. If the user wishes, before answering the call OAH can still send "in-band" one-way audio such as music or ringing. Yes, I am saying, before the call is answered. The network was engineered to be able to do that. It is called 'early audio' and this is how custom ringtones were deployed on AT&T Collaborate (and Broadworks) and how cellular providers offer custom ringtones which play music to the caller before the call is answered . RingCentral has a contract with Ericsson, who are experts who know all about this. They will help with this if you ask them. ]6. 'BUSY SIGNAL' OPTION: If a seat is configured to NOT immediately auto-answer every call (see #5), allow the option of giving an actual user busy response -- including the option of turning on DND and returning a busy. ( These features are essential if a seat is used as part of a call que or call center which external to your OAH company group. We have found no real way for an OAH / RC seat to give an actual BUSY signal. )7. POST-DIAL TOUCH TONES: When forwarding or ringing a location, allow sending post-dial / post-answer DTMF and pauses on each call. ( Post-dial DTMF is supported with the OAH contact list when dialing a call. Let's add it to forwarding capabilities to allow navigation of automated attendants and dialing of extension numbers to route calls to locations without direct phone numbers. This capability has been around for over 25 years and is still used by 'International Callback' providers to allow them to reach the customer at an individual extension or even a specific hotel room phone when the customer is travelling. Please add it here. )8. WEBAPP CALL LOG ENHANCEMENT: The Webapp recordings page should show call length and recording lengths in a similar manner to how the administrator portal does. ( Right now its pretty incomplete. )9. MESSAGING ON MAIN COMPANY NUMBER: On OAH 2.0 and OAH Wireless, allow the main company number (i.e. automated attendant) to be able to send and receive SMS and MMS. ( Being able to message from your main company number is a pretty 'common sense' application. Verizon One Talk can do this on their automated attendants and hunt groups and the Hunt Group members can respond to the messages received. )10. CHANGABLE CALLER ID FOR OUTBOUND FAXES. Give users the ability to select what Calling Number (CNUM) to use when sending a fax from the user's Web portal. ( Right now when you send a FAX it seems to show the voice number of the direct user extension. I don't give that out. I would prefer to send from a group number. )

   1. CORRECT CALLING NUMBER ON BLIND TRANSFER: Show the caller's number when doing a blind transfer. (This is a really big deal. I have been told this repeatedly. Our employees want to know the phone number of the person being transferred to them, not the office number!. On OAH and OAH Wireless we want to be able to use touch tones to blind transfer and have the call recipient see the phone number of the person being transferred to them! This would be my highest priority for improvement of this product. )2. LOCAL SERVERS: OAH needs servers in Texas (to supplement… more
   3 votes

   Vote Vote Vote Vote

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

   Vote

   We’ll send you updates on this idea

   Under Review  ·  0 comments  ·  General Phone  ·  Delete…  ·  Admin →
   How important is this to you?

   Not at all You must login first! Important You must login first! Critical You must login first!

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

   Submit Rating

9. Update custom fax template

   the customer wanted to upload a fax custom page that they already uploaded and have an option to update the template as well

   3 votes

   Vote Vote Vote Vote

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

   Vote

   We’ll send you updates on this idea

   Under Review  ·  0 comments  ·  Application  ·  Delete…  ·  Admin →
   How important is this to you?

   Not at all You must login first! Important You must login first! Critical You must login first!

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

   Submit Rating

10. Ring Central needs to do a better job of parsing URLs

    Attached I have a text chat with 4 URLs in it. For some reason RC is only parsing one of them as a URL. The rest behave as plain text. Position in the message doesn't seem to matter either, if the .org URL is in the middle of a message it will still be parsed as a URL and RC will create a hyperlink for it. Since .pvt is not a valid TLD but is a valid URL for our company I think it would be better if anything that started with http was parsed for a valid URL and turned in to a hyperlink if it is a valid url.

    Attached I have a text chat with 4 URLs in it. For some reason RC is only parsing one of them as a URL. The rest behave as plain text. Position in the message doesn't seem to matter either, if the .org URL is in the middle of a message it will still be parsed as a URL and RC will create a hyperlink for it. Since .pvt is not a valid TLD but is a valid URL for our company I think it would be better if anything that started with http was parsed for a valid URL and… more

    3 votes

    Vote Vote Vote Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    Vote

    We’ll send you updates on this idea

    Under Review  ·  0 comments  ·  Application  ·  Delete…  ·  Admin →
    How important is this to you?

    Not at all You must login first! Important You must login first! Critical You must login first!

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    Submit Rating

11. Re-add ability to search for every time a word appears in an SMS conversation

    Until a couple of weeks ago, RingCentral had the ability to search for every time a word appears in an SMS conversation.For example, if I was texting Bob about pizza, I'd be able to see the messages containing "pizza" from yesterday, a week ago, and a month ago.This feature disappeared at some point in the last few weeks, and it's made SMS search pretty useless as a result.Now if I search for "pizza", it just returns the most recent time it was mentioned in my conversation with Bob. There's no way to see when we'd discussed it earlier.Please re-add this feature.

    Until a couple of weeks ago, RingCentral had the ability to search for every time a word appears in an SMS conversation.For example, if I was texting Bob about pizza, I'd be able to see the messages containing "pizza" from yesterday, a week ago, and a month ago.This feature disappeared at some point in the last few weeks, and it's made SMS search pretty useless as a result.Now if I search for "pizza", it just returns the most recent time it was mentioned in my conversation with Bob. There's no way to see when we'd discussed it earlier.Please re-add this… more

    3 votes

    Vote Vote Vote Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    Vote

    We’ll send you updates on this idea

    Under Review  ·  0 comments  ·  Application  ·  Delete…  ·  Admin →
    How important is this to you?

    Not at all You must login first! Important You must login first! Critical You must login first!

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    Submit Rating

12. New incoming message generate a toast banner notification on Mac w/ manual dismiss

    I would love it if I could receive toast banner notifications alerting me to new incoming message(s) (eg. direct, minitalk, or messages posted to a team). Currently it appears I can only get sound notifications, emails that show up at a 15 minute increment or a getting the Icon to bounce. I currently have my icon set to bounce once. Often times I miss that clue if I turn my head away too long from my screen. If I set the icon bounce to continuous, It becomes a distraction during a local conversation with a co-worker about something being view on my screen. So then I need to go into RingCentral EVERY time it bounces to remove the conversation distraction during my local conversation.I currently work in an environment where sound is hard to turn up loud enough to get my attention and not bother others.So I wish that I could get a banner show up in the corner that I need to dismiss manually. This allows me to not disturb others with sounds, gets my attention that something came in while I stepped away from my screen. and avoids something bouncing continuously on my screen if something does come in while I'm presenting my screen with another locally.Currently using Version: 21.4.15.219 Web, 21.4.11.2038 Mac of RingCentral.

    I would love it if I could receive toast banner notifications alerting me to new incoming message(s) (eg. direct, minitalk, or messages posted to a team). Currently it appears I can only get sound notifications, emails that show up at a 15 minute increment or a getting the Icon to bounce. I currently have my icon set to bounce once. Often times I miss that clue if I turn my head away too long from my screen. If I set the icon bounce to continuous, It becomes a distraction during a local conversation with a co-worker about something being view… more

    3 votes

    Vote Vote Vote Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    Vote

    We’ll send you updates on this idea

    Under Review  ·  0 comments  ·  Application  ·  Delete…  ·  Admin →
    How important is this to you?

    Not at all You must login first! Important You must login first! Critical You must login first!

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    Submit Rating

13. Extension only people to disable call button

    I would like the option as the admin to disable the call button and all call options so stop accidental calls from happening. Then extra charges will not happen for non phone number users. The extension users can use the video calls within the team to be able to communicate via voice and to collab on projects.This feature should pass through to both the mobile app and the web application.

    3 votes

    Vote Vote Vote Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    Vote

    We’ll send you updates on this idea

    Under Review  ·  0 comments  ·  Admin Portal  ·  Delete…  ·  Admin →
    How important is this to you?

    Not at all You must login first! Important You must login first! Critical You must login first!

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    Submit Rating

14. Call Log to only display calls for sites assigned to Admins - and not all Company Calls

    Admin Cortenay Colling would like Admin portal Call log, to display calls for her sites only - and not All calls arriving to Company. Per Admin she had this future in the past - but is no longer present

    3 votes

    Vote Vote Vote Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    Vote

    We’ll send you updates on this idea

    Under Review  ·  0 comments  ·  Admin Portal  ·  Delete…  ·  Admin →
    How important is this to you?

    Not at all You must login first! Important You must login first! Critical You must login first!

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    Submit Rating

15. to have a back up ACR once ACR is enabled on the acct

    to have a back up ACR once ACR is enabled on the acct

    3 votes

    Vote Vote Vote Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    Vote

    We’ll send you updates on this idea

    Under Review  ·  0 comments  ·  Admin Portal  ·  Delete…  ·  Admin →
    How important is this to you?

    Not at all You must login first! Important You must login first! Critical You must login first!

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    Submit Rating

16. Ability to add a note when when you forward a message

    When you forward a message to another team or another member, it would be beneficial to add a note. Right now, after you forward, you have to post a message adding additional content.

    3 votes

    Vote Vote Vote Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    Vote

    We’ll send you updates on this idea

    Under Review  ·  1 comment  ·  General Phone  ·  Delete…  ·  Admin →
    How important is this to you?

    Not at all You must login first! Important You must login first! Critical You must login first!

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    Submit Rating

17. Determining What Application Is In Use (Mobile App, Desktop App or Soft Phone App)

    Determining if the user is using a mobile app via admin portal > Phone System > Phone & Devices and User Phones

    3 votes

    Vote Vote Vote Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    Vote

    We’ll send you updates on this idea

    Under Review  ·  1 comment  ·  Admin Portal  ·  Delete…  ·  Admin →
    How important is this to you?

    Not at all You must login first! Important You must login first! Critical You must login first!

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    Submit Rating

18. Requesting disabling of Chat, Texting, Video Conferencing from the computer and mobile application

    I need to disable chat/texting/and video conferencing due to compliance rules (as we are in the financial services industry). Our firm will only be utilizing ringcentral for inbound/outbound calling. This is a requirement of our compliance department in order to use services from ringcentral. Thank you.

    3 votes

    Vote Vote Vote Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    Vote

    We’ll send you updates on this idea

    Under Review  ·  0 comments  ·  Team Messaging  ·  Delete…  ·  Admin →
    How important is this to you?

    Not at all You must login first! Important You must login first! Critical You must login first!

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    Submit Rating

19. bulk factory or password reset the phone devices

    Hi,Submitting this feature request on behalf of a customer. They are moving services to a new provider, and they have around 40 phones that they need to reset so they can provision the device to the new provider. They are hoping that there would be a way to bulk reset the phones.

    3 votes

    Vote Vote Vote Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    Vote

    We’ll send you updates on this idea

    Under Review  ·  0 comments  ·  Hardware  ·  Delete…  ·  Admin →
    How important is this to you?

    Not at all You must login first! Important You must login first! Critical You must login first!

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    Submit Rating

20. Traditional Intercom needs to work.

    Useful because it saves time. Currently, you have to dig into the Menu option, press InterCom, and then enter your extension. With a traditional intercom option, I should be able to 'buzz' the other party simply.

    3 votes

    Vote Vote Vote Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    Vote

    We’ll send you updates on this idea

    Under Review  ·  0 comments  ·  Other  ·  Delete…  ·  Admin →
    How important is this to you?

    Not at all You must login first! Important You must login first! Critical You must login first!

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    Submit Rating