12188 results found
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Ability to hide caller ID name for all incoming faxes
Right now, the incoming call information settings on user extension is not working for faxes. It still shows the caller ID name. Customer would like to have the option of not displaying the caller ID name of the sender as the system sometimes has the outdated caller ID name for the sender's number.
2 votes -
provide a refresh button for the call queue.
We would like to have this option to refresh the queue every so often without creating a new a call queue
2 votes -
Automatic Call Recording on Specific Numbers/State only
Automatic Call Recording on Specific Numbers/State only
2 votes -
Deskphone Only License
Have a tiered license for just a phone sitting on a desk that isn't assigned to a specific user. For example, a "hotel" desk, where anyone can come in and use the deskphone, but it's not priced on the same tier as a "Ring EX User" License, that has the capability to use the app and it's features. As we have a 100+ deskphone's throughout our organization that are just phones that any user can use, but they don't use the app or any of it's features (waste of money).
Also, if someone has a "Ring EX User" license but…
2 votes -
Draft for me Feature
This relates to the “Draft for me” feature in the RingCentral app and the current lack of an option to remove, disable, or hide it. Some users have indicated that this feature does not align with their workflow and prefer not to use automated drafting tools. However, the feature remains visible and available within the app, with no apparent settings at the user, extension, or account level to control its behavior.
We would like to request to remove/hide or delete this feature in the RingCentral App.
2 votes -
Please restore the single column view in the HUD.
Please restore the single column view in the HUD. This update has basically ruined the HUD's usability for me. Now I can't see who's calling in the HUD without stetching the window across the whole screen. No user asked for you to remove functionality like this. Hard to believe you'd roll this out and not expect complaints.
2 votes -
Each Idea should have unique reference to make locating and referring to easier
Each Idea should have unique reference to make locating and referring to easier
This reference should be included in the notification when emailing acknowledgement2 votes -
Ability To Remove the option for the users to turn on or off their accept queue calls and turn their DND status on
Ability To Remove the option for the users to turn on or off their accept queue calls and turn their DND status on
2 votes -
Allow internal callers to bypass my workday schedule
Current Scenario:
User has configured a schedule for their extension to send calls to voicemail after business hours. When an internal user calls them, their call goes to voicemail.Solution:
Add the ability to only apply the schedule to external callers, and allow the user to be reached by internal callers.2 votes -
Exclude Access to Directory
Is there a way for me to exclude access to the Company Directory? I don't want to exclude the extension from being on the Company Directory I want to exclude Access to the Directory.
2 votes -
Block Incoming caller ID
block an incoming caller ID at an admin level/organisational
2 votes -
Disable direct messaging to Super Admins
Our goal is to separate the higher-ups and the standard users. We do not want the certain users to have the ability to message the higher-ups directly. Currently, direct messaging can only be disabled account-wide.
2 votes -
Voicemail transcript to detect when music on hold is being played
In some cases, the caller plays a music on hold while the voicemail is being recorded, is it possible for the voice-to-speech feature to detect that there is music being played and note it on the transcript instead of noting random phrases?
2 votes -
Ability to Browse Corporate Directory on Poly Phones Without Manual Search
Currently, Poly phones require users to manually type in a contact name to access the Corporate Directory. This process can be time-consuming, especially for organizations with large directories. There is no option to browse or scroll through the Corporate Directory directly from the phone.
Provide functionality on Poly phones to browse the Corporate Directory, similar to how mobile or desktop RingCentral apps allow scrolling through contacts.
2 votes -
Disable user's capability to delete SMS.
For the admin to have the capability to prohibit users from deleting SMS.
2 votes -
Display Caller ID Name and Phone Number in HUD for Monitored Calls
Currently when a user receives a call, the user monitoring the call only sees the caller ID name and not the phone number displayed in the HUD.
We would like to propose a feature to allow both the caller ID name and the phone number to be displayed in the HUD when monitoring calls. This would give users more complete caller information at a glance, which could improve monitoring efficiency and usability.
2 votes -
Move phone numbers in the unassigned extension to the number inventory.
Ability to move the phone numbers in the unassigned extensions to the number inventory without the need to assign the numbers to users first.
2 votes -
Display The Complete Caller Phone Number in Call Queue When Using Caller Name/ID
When a Call Queue is configured to display Caller Name and/or Caller ID, the RingCentral app does not clearly show the caller’s phone number during an active queued call. Instead, the display prioritizes the caller name, which makes it difficult or impossible for agents to see the actual calling number.
Ideally, the phone number should always be displayed alongside the caller name, similar to how direct inbound calls behave. This is especially important for:Verifying repeat callers
Identifying spam or known numbers
Supporting call handling workflows that rely on phone number visibility
As a comparison, direct inbound calls to a…
2 votes -
Decrease the number callers in queue down to 1
Decrease the number of callers in queue down to 1
2 votes -
Increase FAX/FSM/HFS timeout from 32 seconds to larger value
Currently, RC's HFS timer for outbound faxing, remote fax machine response time/timeout is 32 seconds. In the event a recipient fax machine takes longer than 32 seconds to respond with fax tones, our system will timeout/terminate the session. It will then retry twice, each with another 32 second timeout period, resulting in 96 (or more) seconds of "system resource usage" time.
If we increased the HFS timeout to even just 40 seconds, allowing some additional time for remote fax machines to answer, we would have a higher success rate of outbound faxes and overall reduction of system resource usage time…
2 votes
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