12760 results found
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Dark mode in Teams causes incoming call rules page to be difficult to read on RC Teams Embedded App
Dark mode in Teams/Windows causes some fields on the incoming call rules page (and other call handling pages) to be difficult to read due to font color. These settings are disabled on the admin side, so I believe they are supposed to be greyed out, but given the dark background, that shade of grey is hard to read.
3 votes -
Re-arrrange Softkey of a Hotdesk Phone (Poly)
specifically - when users are logged in, I want the "Log Out" Softkey to be visible on their main page without having to click "More". As of right now, when NOT logged in - the Login softkey is visible on the main page but once a user logs in, they have to click the "More" soft key before they can see the "Log Out" Softkey. I would like them to see the Log Out softkey on the main page once they are logged in.
3 votes -
Mass SMS to employees
I would like to be able to add an employee group, BUT send the SMS out as individual texts to different employees.
3 votes -
Please allow SCIM initial sign on for the Microsoft teams RingCentral plugin
SCIM initial sign-on for new users on different plugins for RC works fine. However, the teams plugins require the user to be activated/signed on to RC before being able to log in through there. SCIM is there so that the user is able to get their credentials off of AD, but the teams plugin does not allow this
3 votes -
Disabling only fax notification on Iphone
Disabling only fax notification on Iphone
3 votes -
Request to include a custom rule settings in a Fax-only account to Forward Fax Number to Third-Party Fax Number
This is useful if they need to forward the fax to a third party provider
3 votes -
have a male voice option for the default prompts
It is useful so its more convenient for customers who want to have a male voice without having to record or make a custom prompt
3 votes -
Add visibility and management of globally parked calls
All globally parked calls should be able to be seen and managed from a single area of RingCentral. Our previous system allowed us to do this and it would show all calls with the park location and caller ID, plus any custom notes added by the user.
3 votes -
Ability to forward shared line calls to an external number
would like to have the option to forward shared line calls directly to an external number instead of forwarding to another extension
3 votes -
Forward calls to next group if no members of group available
We have an office administrator who takes a break at various times of the day and needs the phone routed to our customer service group when she is. We have a group called Main Number that customers are routed to when calling our main company number. She is the only member of this group, and this group routes calls to our customer service group when she does not answer. The problem is: if she sets the phone to Do Not Disturb or Do Not Accept Queue Calls the phone will still ring for the customer, just not her phone. So…
3 votes -
Send and receive secured fax
faxes containing secured PDFs sent from provincial and government organizations in Canada and for confedentiality
3 votes -
Access voicemails just like you can access call recordings
I run an ecommerce company that uses ring central for our customer service. It's super convenient because the calls automatically record themselves and i can easily access those recordings via the dashboard or even through a plug in with Reamaze which is incredible. Thus, I dont understand why I cant do the same for voicemails my customers leave. Instead, I either have to have my agents go through their email or go to the admin portal for a dedicated voicemail report. Either would be an extreme disruption to their routine and would be a huge pain to train.
3 votes -
Bulk assigning inventory numbers
The option to bulk assign numbers from the inventory would save the engineers a lot of time. Currently you have to assign numbers 1 by 1, such as when adding numbers as CCRNs using numbers from Number Inventory.
3 votes -
Ability to select phone numbers assign to an IVR as a called number for custom rules
The customer wants to create custom rules but is unable to see/select the number that is currently assigned to an IVR Menu on the called number list
3 votes -
Priority on internal transfers over external calls
We have decided due to a customer already waiting to be transferred to another department or employee that those calls should be higher priority than a new inbound call. We could implement this in our NICE in Contact Scripting, but not on the underlying phone system. We'd like to have an option (with whatever flexibility deemed appropriate by ring central (but maybe controlled on a queue/extension/or site level?), to have the ability to toggle on or otherwise program that a transferred call gets a higher priority than an incoming new call. Also, if done at the extension level, it would…
3 votes -
Presence Indicator
needs to have the presence indicator integrated into the contat view of the RingCentral app
if someone is already using the RC app it should no longer needed to be added on the HUD view just to see if they are on call or not
3 votes -
Receive SMS using a Desk Phone
Want to receive SMS using the desk phone
3 votes -
Add option to set a time limit to automatically rejoin call queue after # minutes.
We have users that remove themselves from the call queue when they go on break, but then forget to put themselves back in. Even if we could select the time limit that they can take themselves out of queue, so that they would automatically go back in queue after 15 minutes. Select 15, 30, or 60 minutes.
3 votes -
Add external push to talk button for push to talk option.
Ring central added a PTT function but not the ability to use an external PTT button. It’s cumbersome to have to open the app in order to talk especially in a medical practice.
3 votes -
Feature Request: Cross-Platform Call Flip
Overview: Currently, RingCentral's call flip feature allows users to seamlessly transfer calls between devices within the same platform (e.g., mobile to desktop). However, there's a growing need for the ability to transfer calls across different platforms using the same device (e.g., mobile device, but transferring from a RingCentral mobile app to a browser-based platform or direct mobile number).Requested Enhancement:Cross-Platform Call Flip Capability: Enable users to transfer ongoing calls from one platform to another, using the same device. For instance, transferring a call from the RingCentral mobile app to the RingCentral desktop, web app or direct mobile number.Seamless Transition: Ensure a…
3 votes
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