11079 results found
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I want to be able to select multiple voice mails and messages and delete them with out having to drill down to each one and delete them.
Delete multiple msgs and voicemails with one click after tagging them.
2 votes -
RCV Meeting Recording optimization
Support confirmed that a meeting recording may fail if there's only a single user or person present. Some users use it as a recording program so they are requesting it to be optimized.
2 votes -
call waiting
If someone calls this number, and the number is busy at the moment, the person that is calling is on a call wait until the line is available again and until someone pick up, but if they do not want to wait anymore, they can press something like 0 to leave a message and that someone can call them back after they are available?
2 votes -
2 votes
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SMS Details
option to view the number of the recipient/sender along/beside their name
verbatim from cx; When I would text a client, their phone number would appear next to their name in the text messaging section. For some reason, it no longer appears. Is this a system update, or did I change a setting somehow?
2 votes -
different language transcription to text or email
It would be nice to have different language audio files transcribed to English for text or email. We have a ton of Spanish speakers that leave messages.
2 votes -
Call Notification
We are already using ring central on one website but we are building a second website and we want to get a second phone number so that customers from the new website can call in. I want the phone to notify our customer service staff which website the customer is calling from.
2 votes -
Setup call forwarding.
Customer prefer to have the simplest way of call forwarding, like when setting up call forwarding from User A , and then need to add User B on the list, if we can just add their license number and it should ring all the forwarding added on that user, though user B is using his RC Application.
2 votes -
Adding a Dot to the menu it shows (# , and ;) please add a dot (.)
Yealink T33G Gigabit Business Phone.
We utilize various financial platforms that necessitate entering a dollar amount via keypad. To denote the change or specify the exact amount, please add a dot or period. (.) currently it shows (#) (,) (:).2 votes -
Call Report of Unknown Calls
We need a report of every call that number or the "unknown" number has dialed
2 votes -
HIPAA Compliance Banner in RingCentral Account
Implement a visual indicator within the RingCentral account interface to clearly show when HIPAA compliance is enabled.
Currently, there is no readily apparent way for users to confirm their RingCentral account is configured for HIPAA compliance. This can lead to confusion and uncertainty, especially for healthcare providers who rely on the platform for secure communication.
Proposed Solution:
Introduce a prominent banner within the RingCentral account dashboard that displays a clear message indicating HIPAA compliance status. The banner could include:
- A statement like "HIPAA Compliance: Enabled" or "This account is HIPAA compliant."
- A visual icon associated with HIPAA compliance.
- A link…
2 votes -
have an individual notification setting for each company or IVR number.
Please allow individual notifications settings for each IVR. Also, being able to separate fax/voicemail notifications to two separate emails would be very useful.
2 votes -
Customize a customized cover template
Needs to have a feature where in they can upload a customized template and have an option to customize it on RingCentral App.
2 votes -
Option to choose from multiple authorized PC
It's better if we can choose multiple PC to authorized.
2 votes -
Cisco 8861 - Shared Line/Hot Desk Timeout
Like the other device types and models, such as Yealink and Polycom, Cisco 8861 should not have a long reconfiguration period when signing out and signing in with a different user.
Check this CISCO article where it could be a custom config that RingCentral can implement to remove the reconfiguration in between shared lines login: https://community.cisco.com/t5/collaboration-applications/all-phones-restarted-while-login-with-extension-mobility/td-p/4459948
2 votes -
Voicemail Access Record Logs
There should be a record log to see on who & when the voicemail was access on the admin portal
2 votes -
Make Apple Airpods more compatible with Poly phones
Make Apple Airpods more compatible with Poly phones. Airpods is no listed on the recommended handset and hopefully, it will be included soon.
2 votes -
Please put the timestamps back into the texts on the desktop app.
This is necessary for our job in order to track when we text/receive messages to/from our travelers that we work with. This update is unnecessary and is making our whole company struggle. Please put the texts back to how they were.
2 votes -
Request Documentation: Increase Inbox Storage Limit
Currently, the inbox storage limit for voicemails and faxes in RingCentral is set to 200 items before automatic deletion. This limitation may pose challenges for users who require a larger storage capacity to retain important communications. By increasing the inbox storage limit, users can have greater flexibility and peace of mind knowing that their important messages are safely stored for future reference.
2 votes -
drag and drop a premade custom cover page for easy use
There will be an option to drag and drop pre-made custom cover page for easy use that will be accepted by the system, please include, expansive option for font styles as the system has limitations with the variety of font style to choose from.
2 votes
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