12111 results found
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Add Presence for call group/queue
Would like to add a call group/queue as a precense to add as a shortcut on deskphones, for groups like IT Support etc.
22 votes -
Add The Ability To Send An Email For Answered Calls
We would like to add the ability to have an email sent for answered calls. Currenlty it is only available for missed calls, voice mail
22 votes -
change dial by directory default audio
customer want to change dial by directory default prompt audio .the audio indicating how to select letters in the phone keypad
22 votes -
Automatically add new RingCentral numbers to TCR Campaign
Any new RingCentral numbers would automatically added into an active TCR Campaign as opposed to manually having to add in numbers though the Number Assignment page every time a new number is created? This would streamline the onboarding process for new RingCentral numbers and make use of an active TCR Campaign
22 votes -
Increase amount of members for simultaneous forwarding in a call queue.
Customer would like to have the option to route calls simultaneously to more than 10 members on the call queue.
22 votes -
Stop Spam Calls
What is going on RingCentral ??????Did you sell our number to Spammers????We are getting daily calls from Spam numbers. This is getting ridiculous. If this does not stop we will Cancel our service. Please help & stop Spam calls from calling our toll number. ASAP
22 votes -
User creation date
It would be useful if the user creation date is also available on the user end in the Admin Portal.
22 votes -
Remove email notification to the users when adding or remove users in call monitoring.
Remove email notification to the users when adding or remove users in call monitoring.
22 votes -
Allow forwarding of reserved non-emergency numbers (I.e. 311) to local authority
It would be useful if we were allowed to forward non-emergency informational numbers, like 211 and 311, to their respective 10 digit alternates for our area. Currently these are reserved extensions in the same way 911 is, we get the error as detailed here when trying to configure this: https://support.ringcentral.com/article/4455.html - I'd also checked with RC support who confirmed it is not possible to connect them up in this way.Currently if 211 or 311 is dialed from our account, it returns an "Invalid extension" response. It would be helpful if we could quick-dial these numbers, in my locality they are…
22 votes -
When All Members Are Unavailable Routing Options
As of now, the only option under the "Wait Settings" for Call Queues when members are available, but no members answer or all members are busy or unavailable is to "Wait". Admins would like for there to be forwarding options to other extensions.
22 votes -
Allow administrators to administer Glip teams
Super admins for RingCentral accounts can't change any Glip team settings unless they created the team or the creator makes them an admin of the team concerned. They cannot view a list of existing teams.Add a fully functional Glip admin screen
22 votes -
Call transcription to text
Transcribing calls to text (like is currently done for voicemails) would be a useful feature in RingCentral. It could likely be paired with CRM systems to have a record of what was discussed on calls.
22 votes -
A way to re-enter the queue before the after call wrap up time has finished.
Our staff appreciate a wrap up time after the call, but not all calls require the same amount of time. To be able to re-enter the queue at will would be useful.
22 votes -
Increasing number of logins on one extension
Our organization has multiple employees (about 9 employees) using the main line (extension 101) at different times of the day. We were told that there is a limit of only 3 devices logged in at one time... There are usually 3 or less people logged in at one time, but one phone is still getting a notification saying that too many devices are logged in and that it cannot receive incomings calls. It can only text or make outbound calls. We also googled the amount of lines... And your website says "Up to 8 lines and 16 desk phones per…
22 votes -
busy on busy
In Europe it is quite normal that during a call a busy signal is sent to the next caller.Every customer we have brought onto the platform so far complains that the function is not available.Two other customers with 1000 subscribers each with a proof of concept require that busy on busy works otherwise they will not order the platform and switch to another provider.
22 votes -
Return to queue at will during wrap-up time
Our center is the Michigan Poison & Drug Information Center, a federally and state funded entity that handles and manages poisoning and toxicologic emergencies. We are requesting an important feature to optimize our efficiency, specifically the ability for our healthcare staff to return to the call queue at will whenever they need to during the prescribed wrap-up time, which currently is at 30 seconds. We would like to extend the wrap-up time to 2 minutes to allow the staff to document and chart in the electronic medical record, but at the same time have the ability to voluntarily re-enter the…
22 votes -
Add "All" Option Back to the Site Filter Within the "Users with Extensions" Page in Service Web
The customer would like to be able to filter by "All" sites within the Sites filter in the "Users with Extensions" page in Service Web. For example, when trying to filter for users who are in a Not Activated status, customers were previously able to select "All" sites and then deselect sites they know to have no inactive users. Customers with a large amount of sites would greatly benefit from this filter option rather than having to manually select sites individually.
22 votes -
Option to disconnect one party in a conference call
We should have the option to disconnect the last call dialed or either number dialed in a conference call if we initiated the call our ourselves with both numbers.
22 votes -
Voicemail-to-text to capture multiple languages concurrently
It would be very helpful if voicemail-to-text could have the ability to capture multiple languages at the same time, regardless of which language is selected for User Language, in cases where incoming calls are split between multiple languages.
22 votes -
Backup and Restore Point for Admin Portal setup data.
We recently had an unsuccessful hacking attempt on our account. Upon discussing this with support they disclosed that RingCentral does not backup any of our setup information. This means if there was a breech, we would lose days work setting up our system all over again. This is so critical we are considering moving to a competitor.
22 votesRingCentral maintains multiple data sites and nodes to ensure core user and account data can be preserved in the unlikely event of a site disruption. While customer-initiated backup of all settings and configurations is not presently offered, there are policies and procedures in place to assist customers who may encounter a significant data loss. Any customer who experiences such an event should engage RingCentral immediately.
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