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11247 results found

  1. Call transcription to text

    Transcribing calls to text (like is currently done for voicemails) would be a useful feature in RingCentral. It could likely be paired with CRM systems to have a record of what was discussed on calls.

    21 votes
    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  2. Call goes from one queue to another, and on the second queue it would show the original queue in the caller id field

    -Customer calls and rings QueueA -on all users in QueueA, their phone shows QueueA and customer number for caller id -if no one answers the calls in a specific wait time, the call is transferred to QueueB -on all users in QueueB, their phone currently shows QueueB and customer number for caller id Question - How can I get all users in QueueB phoness caller id info show what queue overflowed to their queue. Example- i would like it to show Queue A and customer number. Reason- I want to have multiple Queues overflow calls to one centralized queue, but…

    21 votes
    Implemented  ·  0 comments  ·  Admin Portal  ·  Admin →
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  3. Add ability to see all call Queue's a User is a part of from the "Users With Extensions" page

    Currently, if a user leaves the company and their account is disabled, I have to go and click each call queue group one at a time to see which ones they were in to remove them. I would like a feature under "Users with extensions" where I can click on any User, and have a Call Queues tab that populates all of the call queues they are a member of, and the status selectors to each Member/Status respectively for that user. It can work in reverse as well. So I can click on a specific User Extension and be able…

    21 votes
    Future Consideration  ·  1 comment  ·  Admin Portal  ·  Admin →
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  4. busy on busy

    In Europe it is quite normal that during a call a busy signal is sent to the next caller.Every customer we have brought onto the platform so far complains that the function is not available.Two other customers with 1000 subscribers each with a proof of concept require that busy on busy works otherwise they will not order the platform and switch to another provider.

    21 votes
    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  5. Show user status in contacts list

    Ability to see user status in all web/desktop views would be a timesaver.

    21 votes
    Under Review  ·  2 comments  ·  Contacts  ·  Admin →
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  6. Key Templates for Poly VVX450

    Please add a key template for the Poly VVX450 so we can centrally manage speed dials and the function of the softkeys.

    21 votes
    Under Review  ·  0 comments  ·  Hardware  ·  Admin →
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  7. Enable Multiple Group Managers

    At present, if a Group Manager is off, only admins can configure group member settings (such as call forwarding etc.) The only workaround is to duplicate groups (which has to be done manually) and assign to a different manager. Due to RC deployment scale, this isn't viable.Enabling multiple group managers would make this much easier

    21 votes
    Under Review  ·  0 comments  ·  Admin Portal  ·  Admin →
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  8. Call Masking for credit card transactions need to be available for mvp plans.

    I'm a business owner and I want the functionality call masking without stopping the recording for mvp plan for the purpose of credit card transactions. This is URGENT.

    21 votes
    Under Review  ·  3 comments  ·  Other  ·  Admin →
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  9. Create a new user field to represent geographical location ("Country" or "Region")

    PURPOSE: Such a field would facilitate reporting, user searches, exporting, filtering for and applying user templates based upon location in user account management. Being part of a global company I can testify this would be of great benefit.SUGGESTION: The new field could be named “Region” or “Location”. This should be a filter option in “User List” and an option for User settings templates also.

    21 votes
    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  10. Allow Admins to Log in as any User

    In several interactions with RingCentral support, their techs have logged in as our users to see what they are seeing. I'd like the ability to do that myself, as we have many remote users and it is not always convenient to video call with them for issues. We also may be making configuration changes and want to see how they'll affect different users.

    21 votes
    Under Review  ·  0 comments  ·  Admin Portal  ·  Admin →
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  11. Text messages scrambling/getting jumbled - Fix

    Texts are often scrambled when received through ring central. For example, someone will send a longer, singular, text message. It will then be received as multiple texts that are out of order. Makes it really difficult to read the message.

    21 votes
    Under Review  ·  0 comments  ·  SMS/Text  ·  Admin →
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  12. Option to Customize App's Button while on a call

    The customer would like to have the option to change the default buttons while on an active call. Currently, they have Mute, DialPad, Audio, Add, Video and More.

    21 votes
    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  13. Mitel Do Not Disturb presence

    Please add the ability for users to see when a phone has been placed on Do Not Disturb. Currently, if a Mitel phone is placed on Do Not Disturb their presence still shows green/available. If a phone is o Do Not Disturb the phone should show a red status to other users. This seems like a simple fix.

    21 votes
    Under Review  ·  1 comment  ·  Hardware  ·  Admin →
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  14. Ability to mark all unread SMS and voicemail messages read

    Need the ability to mark all unread SMS and voicemail messages as read. Currently, we only have the delete option when you select Edit on Unread Messages (SMS & VM).

    21 votes
    Under Review  ·  2 comments  ·  Application  ·  Admin →
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  15. Call Queue Groups in a Fixed Order

    Call Queues should have the ability to ring groups of users in a fixed order.

    For instance, a call comes in for a Call Queue. I'd like the two office coordinators to be offered the call then if unanswered the call is offered to the two assistant directors then if unanswered it offers the call to the director.

    This can be done by using multiple Call Queues but then it makes it a nightmare to manage the voicemail greetings, schedule, managers, voicemail recipient's on multiple Call Queues when in the proposed scenario it would just be one place to adjust…

    20 votes
    New  ·  5 comments  ·  Call Queues  ·  Admin →
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  16. RingCentral Video : display upcoming meetings without any calendar integration

    Unlike RingCentral Meeting, RingCentral Video (desktop version) can't display upcoming, scheduled meetings in the app without having configured the calendar integration with an external mail server (Exchange, Google Workspace or whatever...) This prevents the app to display the upcoming RCV meeting in case the calendar integration is not possible

    20 votes
    New  ·  1 comment  ·  Application  ·  Admin →
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  17. Missed call should show on extensions that does not answer call in ring group or call queue

    when calls are not answered by an extension on a ring group or call queue should show as missed call.

    20 votes
    New  ·  1 comment  ·  Other  ·  Admin →
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  18. mobile number

    Ability to port and provision global mobile numbers

    20 votes
    New  ·  3 comments  ·  International  ·  Admin →
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  19. Viewing failed fax attachments

    Being able to view attachment to a failed fax

    20 votes
    New  ·  7 comments  ·  Fax  ·  Admin →
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  20. https://ideas.ringcentral.com/forums/958493-phone-messaging/suggestions/48017666-domain-control

    Option to separate the two email domains for the "External Guest Settings- Domain allow/block list" from the RingCentral app/web app on the single line

    20 votes
    0 comments  ·  Application  ·  Admin →
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