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  1. If a user imports their entire personal contact directory and then later you would like to clear the personal directory out (in case you want to transfer the number/account to a different user for example), it is not possible to simply delete the entire list or to even select more than one contact at once (on desktop or mobile!)

    17 votes

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    Under Review  ·  1 comment  ·  Application  ·  Admin →
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  2. 1) when will there be a desktop app interface for Call Queues? (not web)2) when will texting be enabled for Call Queues?

    17 votes

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    Under Review  ·  3 comments  ·  Application  ·  Admin →
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  3. I can forward voicemails to my team members but only if I log into the web portal. It would be nice to have this feature available in the desktop app, too.

    17 votes

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    Planned  ·  0 comments  ·  Application  ·  Admin →
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  4. When updates/ new releases are scheduled send customers an email notification with changes to expected ahead of implementation.

    17 votes

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    Under Review  ·  1 comment  ·  Application  ·  Admin →
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  5. On my iPhone, I am able to essentially add myself and all of my info as a contact and can text that to others. Please add this virtual business card feature to the RingCentral app so we can text folks all of our information. Thank you.

    17 votes

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    Under Review  ·  7 comments  ·  Application  ·  Admin →
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  6. We are trying to emulate a feature in our current Avaya PBX that allows multiple extensions to forward to the same IVR menu. For example dialing 12345 or 54321 would end up at a common IVR at 55500. We have custom hours and calling rules setup around 55500 and we would like those to be honored from any of the numbers that were called.It is proposed we setup the 55500 IVR as a separate Site, that allows the handling rules to be shared regardless of which original extension was dialed. However to achieve this we would need to have Sites…

    17 votes

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  7. 17 votes

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  8. Current situationCurrently when in the separate external 'Meetings' and app we schedule a meeting for a future time that meeting shows under the 'Meetings' tab at the bottom of the screen. Clicking on a meeting shows the full details and information about that meeting - including the ability to download a '.ICS' file.New desktop app and problemThe new RC desktop app (formally called 'Glip') allows you to schedule meetings but after that they are not shown anywhere.The RC official line is to link your RC account to 'MS Outlook' or 'Google Calendar' to keep track of scheduled meetings but

    17 votes

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    Under Review  ·  3 comments  ·  Application  ·  Admin →
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  9. There should be total control of what kind of notifications users receive when there are changes made to their account. In my environment there should not be an email sent out to everyone that is part of a call monitoring group any time there is a change made. There should not be any notification when a role is changed. That responsibility to inform the user should solely belong to us, the Administrators and Supervisors. It's caused a bit of a panic amongst our users when emails, unbeknownst to us are sent out to them regarding changes we've made.

    17 votes

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    Under Review  ·  1 comment  ·  Admin Portal  ·  Admin →
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  10. If I want to see is someone is green, I have to click Search, then type their name, then click on them to see if they are green or red. I'd like to see their status in the search results so I have an idea if they'll answer the phone without clicking on them first.

    17 votes

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    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  11. I want to change the keyboard shortcuts. The shortcuts like answering the phone with alt + a I want to change it to f1. I do not have an option to change it.

    17 votes

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  12. When you import contacts from portal site, it should automatically sync with all Yealink devices

    17 votes

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    Under Review  ·  1 comment  ·  Hardware  ·  Admin →
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  13. Instead of seeing how many new messages were received, it just shows a red dot in the RC Taskbar icon. Could we please have the option to make that a number again?

    17 votes

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    Under Review  ·  1 comment  ·  Application  ·  Admin →
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  14. This was in the classic app. Kindly add in the new RC tool please. See attached picture as well.

    17 votes

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    Under Review  ·  1 comment  ·  Other  ·  Admin →
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  15. Remove / Edit the Field in the Header according to our requirements. Like in attachment i don't want user name to be display as from field , it should show company name instead.

    17 votes

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    Under Review  ·  5 comments  ·  Fax  ·  Admin →
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  16. I want callers to hear a prompt one time and no more in my main IVR even if they don't press anything. It would seem that the default of 3 loops through the message is hard coded. The problem from some of our customers is that touch tones don't always work from certain telephone carriers to RingCentral IVR. Selecting a menu option doesn't work in that case or maybe they are driving and can't press an option while driving. The default of 3 loops is TOO long to wait for our main IVR to loop through each time for 3…

    17 votes

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    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  17. Our receptionist uses a desk phone with sidecars. We're a small company with only about 70 extensions, so we are able to have a button on the phone or on a sidecar for every extension. It is a multi-step process with this system, from a desk phone, to transfer a call directly to someone's voice mail (not to their extension, but to their voice mail). In our former phone system it was a two-touch process (Transfer to VM button, extension button). On this system it's more steps AND there are digits that must be entered manually.Some may suggest to use…

    17 votes

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  18. We have some user complains about the ringer notification sound from RC extension in google chrome. RingCentral support suggested to choose "OFF" as the RC ringtone in RC desktop app or from web interface. Despite that we hear classic phone ring sound when there are incoming phones. we would like to have an option to turn this ringer sound off.

    17 votes

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  19. It would be very nice if admins could see users created speed dials on their hardphones. Currently, only admin created speed dials are visible in the admin portal. As such, if a user has a custom speed dial they made, and an admin is not aware of it, they could override a users speed dial unknowingly or unintentionally. Allowing admins to see user created speed dials would eliminate this potential issue.

    17 votes

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  20. As what has been done for the messaging and video, we would like to have a feature that would allow admins to completely remove the fax ( the fax button over RC MVP and all RC apps) on the role / level for users on RC MVP app.Recently, a new feature has been released and allows admins to disable the fax feature on account or user level: Fax contros and parameters (but doesn't remove it completely)here's the documentation : https://docs.google.com/presentation/d/1RHroDQUUktsu_WHn6qxsZ7g6dFHvZUdS3GOBzix_WHY/edit#slide=id.g13edcf37ee5_13_410this is the messaging composability documentation link: https://docs.google.com/presentation/d/1rnsF2fsBVrLD2s1aYxnOrtudZFwII_DPYvXqN_YTvFY/edit#slide=id.g6b879246f9_0_531

    17 votes

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    Under Review  ·  0 comments  ·  Fax  ·  Admin →
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