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10687 results found

  1. Create a new user field to represent geographical location ("Country" or "Region")

    PURPOSE: Such a field would facilitate reporting, user searches, exporting, filtering for and applying user templates based upon location in user account management. Being part of a global company I can testify this would be of great benefit.SUGGESTION: The new field could be named “Region” or “Location”. This should be a filter option in “User List” and an option for User settings templates also.

    21 votes
    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  2. Allow Admins to Log in as any User

    In several interactions with RingCentral support, their techs have logged in as our users to see what they are seeing. I'd like the ability to do that myself, as we have many remote users and it is not always convenient to video call with them for issues. We also may be making configuration changes and want to see how they'll affect different users.

    21 votes
    Under Review  ·  0 comments  ·  Admin Portal  ·  Admin →
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  3. All Company #'s Available for SMS amongst multiple users NOT JUST operator extension

    It seems SMS use of main company numbers ARE only accessible through the SINGLE dedicated operator. It would be very very helpful to have these numbers accessible for SMS capabilities across other users in the account. You are limiting a very important communications tool and feature to ONE user on the account when we have several users over several locations. either allow other users to have "OPERATOR" features or allow other users access to MAIN COMPANY numbers from the RC APP to sms directly. With so much spam these days, customers want to recognize who is texting them and they…

    21 votes
    Under Review  ·  3 comments  ·  Application  ·  Admin →
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  4. Text messages scrambling/getting jumbled - Fix

    Texts are often scrambled when received through ring central. For example, someone will send a longer, singular, text message. It will then be received as multiple texts that are out of order. Makes it really difficult to read the message.

    21 votes
    Under Review  ·  0 comments  ·  SMS/Text  ·  Admin →
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  5. Option to Customize App's Button while on a call

    The customer would like to have the option to change the default buttons while on an active call. Currently, they have Mute, DialPad, Audio, Add, Video and More.

    21 votes
    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  6. Ability to mark all unread SMS and voicemail messages read

    Need the ability to mark all unread SMS and voicemail messages as read. Currently, we only have the delete option when you select Edit on Unread Messages (SMS & VM).

    21 votes
    Under Review  ·  2 comments  ·  Application  ·  Admin →
    How important is this to you?

  7. Ability to change the city location of a phone number

    When we phone out, our location on people's caller ID shows us located in a different city and province than where we are located. This is becoming a problem as people are sensitive to possible scams and/or want to deal with local companies only. We have to explain that it's VOIP and when we signed up this was how the number was assigned but people are skeptical. Also, some won't answer our calls because they aren't local. There should be a way to change the number of locations to reflect where we are!

    21 votes
    5 comments  ·  Admin Portal  ·  Admin →
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  8. Call Display visible when calls are transferred from Reception

    Currently when a call is transferred to an agent from Reception you are not able to see the call display number, you can only see "Main Admin". It would be helpful for the person who is receiving the call to be able to see who is calling.

    20 votes
    New  ·  2 comments  ·  General Phone  ·  Admin →
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  9. Missed call should show on extensions that does not answer call in ring group or call queue

    when calls are not answered by an extension on a ring group or call queue should show as missed call.

    20 votes
    New  ·  0 comments  ·  Other  ·  Admin →
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  10. Fax Caller ID

    Ability to choose Fax Only numbers as the outbound caller id instead of just Main Company, Primary, or IVR.

    20 votes
    2 comments  ·  Fax  ·  Admin →
    How important is this to you?

  11. Corporate Directory - External contacts

    To be able to access a directory of contacts whereby the contacts are not RingCentral users. In this example a supplier or service provider contact information. The contacts should be accessible from a Poly VVX endpoint using the phone only.

    20 votes
    Under Review  ·  2 comments  ·  Hardware  ·  Admin →
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  12. Self Service Custom Configs (Poly)

    Customer would like access to create, upload, and manage their own custom configs for their Poly devices instead of relying on SEs or PS or support for ongoing MACD as their requirements evolve.

    20 votes
    Under Review  ·  2 comments  ·  Hardware  ·  Admin →
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  13. With Multi-site feature, need ability to rename Main site from 'company'

    From admin, can see that it is called “Main Site”. It would be helpful to be able to change it to “Newsitename”

    20 votes
    Under Review  ·  1 comment  ·  Admin Portal  ·  Admin →
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  14. change dial by directory default audio

    customer want to change dial by directory default prompt audio .the audio indicating how to select letters in the phone keypad

    20 votes
    Under Review  ·  1 comment  ·  Admin Portal  ·  Admin →
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  15. Set multiple keypress for voicemail

    A feature about setting a key press on where the voicemail recipient will be forwarded
    same like IVR menu

    20 votes
    Under Review  ·  2 comments  ·  Admin Portal  ·  Admin →
    How important is this to you?

  16. Having the ability to search contacts via company name using RingCentral Unified app

    Having the ability to search contacts via company name using RingCentral Unified app

    20 votes
    Under Review  ·  1 comment  ·  Application  ·  Admin →
    How important is this to you?

  17. Group Owned Inbound Fax Only Phone Numbers

    Currently my company has approx 10 inbound Fax Numbers assigned to different Groups / Teams in the company. When a fax is received on one of those extensions, I then need to distribute the fax to a list of emails.The way I have managed to mostly configure this in RC is to create a message only extension that I add the "Fax Number" to. On the notifications tab, I change the settings to have a list of email addresses separated by commas of the people it is supposed to go to.Ideally when those same people send a fax out from…

    20 votes
    Future Consideration  ·  5 comments  ·  Fax  ·  Admin →
    How important is this to you?

  18. Forward a voicemail to a call queue voicemail

    We need to be able to have the option to forward voicemails to call queues like we have the option to with other users.

    20 votes
    Future Consideration  ·  2 comments  ·  Call Queues  ·  Admin →
    How important is this to you?

  19. Creating new Contact Groups

    In contacts, contacts are grouped by Company, Guests and Personal. A feature should be introduced to allow users to create a separate contact group (eg. Clients), for ease of sorting and allocation of contacts.

    20 votes
    Under Review  ·  4 comments  ·  Contacts  ·  Admin →
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  20. Allow call loop

    Callers should have the option to be able to route through a IVR and press 0 to then be routed to an call queue. If the agents don't pick up in a certain time then the call gets sent back to the IVR where the caller can then press 0 and be sent back into the call queue.When callers dial a company number, that call is sent to an auto-receptionist, they are then routed through a custom rule to the ring group, if an operator doesn't answer the call within 25 seconds then the call is routed back to auto-receptionist.…

    20 votes
    Under Review  ·  1 comment  ·  Admin Portal  ·  Admin →
    How important is this to you?
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