11082 results found
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Search functionality to find number in TCR Campaigns
We recently had an issue whre users had to take numbers out of campaigns and add them back in. Sth would like the ability to search for affected numbers to speed up the process
21 votes -
Poly Lens Integration with RingCentral
Poly Lens is a great management tool developed by Poly (now HP) to allow administrators to push policies and custom configuration down to Poly handsets. They have some integrations already with Microsoft and Zoom. It would be fantastic to have RingCentral work with them to have RC added to their integrations list, allowing the phones to be provisioned to RingCentral but configuration managed by Poly Lens.
21 votes -
Dialpad should be accessible on the HUD screen.
Previously the dialpad was available on the HUD tab. this was convenient. the new layout removes this and changes the HUD from a clean list to a multi column setup which feels more cluttered.
while we are able to add quick contacts on the dialpad tab, this lacks the more complete information the HUD tab provides for when people are on a call.
allowing more control over how these lists of contacts are displayed (as a list or multiple columns) would be great.
21 votes -
Call Queue Wait Settings - max callers in queue
currently we can add up to 25 callers in queue.
Ideally it is important to have a max of 100 callers in queue, with extra multiple options like 30 -50-75-100.21 votes -
Have the availability to disable the "Accept Queue Calls" feature in settings
RingCentral does not have the feature to stop reps from turning off the "Accept Queue Calls" button in their settings. When this gets toggled off in their settings their member status in the queue is then turned off. We would like to stop the reps from being able to do this and always have their member status turned on. This way the manger is the only one that can go in and turn them off from getting calls from certain call queues.
21 votes -
With Multi-site feature, need ability to rename Main site from 'company'
From admin, can see that it is called “Main Site”. It would be helpful to be able to change it to “Newsitename”
21 votes -
Mobile app as default calling app when doing click-to-call in SFDC
Include mobile app as end point device that they can set as default in sfdc plugin settings for click-to-call
21 votes -
Looking for an option to make sending calls to voicemail when on another active call the default rather than letting the other call ring...
... through. We are looking to not disturb coworkers on an active call and would like to set the default as sending a call to voicemail when on an active call rather than ringing through.If this isn't the default, it would be nice to have a toggle setting to change this behavior for call forwarding to voicemail during an active call
21 votes -
Recover all Details for Deleted User
should keep all the details of the user (messages, fax, voicemail, SMS) when you deleted the user and re-add it with the same user details
21 votes -
Add The Ability To Send An Email For Answered Calls
We would like to add the ability to have an email sent for answered calls. Currenlty it is only available for missed calls, voice mail
21 votes -
change dial by directory default audio
customer want to change dial by directory default prompt audio .the audio indicating how to select letters in the phone keypad
21 votes -
Delay App Updates When App is in Use
Customers have stated that the RC MVP App has initiated updates and restarted the application at very inconvenient times. Recently, there was case submitted where an update was auto initiated during a customer's meeting with their department. Application should not be able to auto initiate updates while app is in use. Customers are requesting this be included in a future update of the app.
21 votes -
Presence on Limited Extension
cx is asking for an option to set up presence on limited extensions
21 votes -
Personalize CNAM
ability to use person's name for CNAM
21 votes -
Export Call Queues with all Call Queue details - Reports Feature
Hi Team,There must be an export file feature in call queues by which we can export all call queues in which call queue name, call queue number and extensions are included.
21 votes -
Log Customization to support number and Date/Time custom fields type
When you access the Cloud Phone Settings on from Salesforce (https://login.salesforce.com/apex/rcsfl__adminUI), under the section Log Customization.* The field types supported in call log are Date, Picklist, Text and Text Area.It would be great if it also support Date/Time or Number field type
21 votes -
Group Owned Inbound Fax Only Phone Numbers
Currently my company has approx 10 inbound Fax Numbers assigned to different Groups / Teams in the company. When a fax is received on one of those extensions, I then need to distribute the fax to a list of emails.The way I have managed to mostly configure this in RC is to create a message only extension that I add the "Fax Number" to. On the notifications tab, I change the settings to have a list of email addresses separated by commas of the people it is supposed to go to.Ideally when those same people send a fax out from…
21 votes -
Ring Central Desk Phone Auto Updates - DO NOT Reset ADMIN password every update- Yealink T57w
Ring Central sends updates to my Yealink T57w phone. When the update comes in, it resets the admin password back to default. This is a secuirty issue and I get the red triangle error at top of phone screen until I manully change the password from ADMIN back to my password. It happens every update and is very frustrating. Security is low after an update as password defaults.
21 votes -
Call Queue status as a Banner similar to DND
Please add a feature where, like the status banner for DND, we also see a status banner for being off the call queue. Users do not remember to check their queue status after switching it off. While we can prevent people from getting off the queue, this is not desired and would be counter productive to our workflow. This was a feature of the original RC Phone and really needs to be added to the new RC App.
21 votes -
Forward a voicemail to a call queue voicemail
We need to be able to have the option to forward voicemails to call queues like we have the option to with other users.
21 votes
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