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  1. Use case is activating or deactivating business hours/after-hours/custom rules using a button on a physical phone. Customer needs to route calls at a touch of a button to be able to provide better customer service to live patrons. This WILL be required for most Mitel customers that we want to move to RC.

    16 votes

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    Under Review  ·  1 comment  ·  Hardware  ·  Admin →
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  2. Avanti West Coast rail require new technology. Their old tech Cirrus allows them to tactically choose calls in queue by call plucking. This is a critical ask that is needed. If we cannot provide this we cannot win the deal.Call plucking is required during critical emergency where they have to speak to police, train staff etc. Calling numbers may vary. Ideal solution would allow within dashboard or within supervisor the ability to choose the call in queue they have to answer.Avanti chose amazon however they couldnt provide this solution and have stopped this project now.

    16 votes

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  3. Allow the outbound caller ID drop-down to be sorted alphabetically. It is this way in the mobile app but not the desktop app.

    16 votes

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    Under Review  ·  1 comment  ·  Application  ·  Admin →
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  4. customer want to change dial by directory default prompt audio .the audio indicating how to select letters in the phone keypad

    16 votes

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    Under Review  ·  1 comment  ·  Admin Portal  ·  Admin →
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  5. On the Call Queue settings under "Call Handling & Members > Wait Settings" there is a drop down for "When members are available, but no members answer, or all members are busy or unavailable".But the only option showing in the drop down is "Wait". Can you please add further options such as "Voicemail" or "Extension" ?Currently when all team members are busy and click Ignore, the call will just re-ring on all members phones again. This is especially an issue for small teams.

    16 votes

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    Under Review  ·  1 comment  ·  Admin Portal  ·  Admin →
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  6. Turn OFF caller ability to press an extension number while waiting in Call Queue Extension

    16 votes

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    Under Review  ·  1 comment  ·  Admin Portal  ·  Admin →
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  7. At the moment only the main fax sender/recipient will display the company fax number on outgoing fax messages. For every other user that sends a fax, the main phone number will be displayed instead of a fax number.This is an essential feature for companies with multiple fax users, especially where a fax response is needed.

    16 votes

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    Future Consideration  ·  1 comment  ·  Fax  ·  Admin →
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  8. It would be beneficial for most of the users in RingCentral.

    16 votes

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    Future Consideration  ·  4 comments  ·  Fax  ·  Admin →
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  9. We want to have an IVR play the pre-recorded prompt once, then connect it to the requested extension. Having to wait the extra two plays, especially for longer recordings is very cumbersome for customers.

    16 votes

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  10. Need to have access for deleted text messages

    16 votes

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    Under Review  ·  6 comments  ·  SMS/Text  ·  Admin →
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  11. ability to create template for presence keys for Polycom phones

    16 votes

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  12. If you record ONLY Inbound call traffic for your users, you DO NOT get any call recordings after an Inbound/Incoming call is either Parked, Transferred or Forwarded after the initial interaction. RingCentral Support confirmed this issue and recommended enabling outbound call recording for a particular user in order to save any audio files after an inbound/incoming call was Parked, transferred or forwarded. This all seems strange but here we are. In many instances all Outbound call recordings need prior consent and an inbound call that magically turns into an outbound call after being parked or transferred is an unnecessary mess.Please…

    16 votes

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    Under Review  ·  1 comment  ·  Admin Portal  ·  Admin →
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  13. looking for out going caller ID name feature for text message. that is not currently available. Please add this feature.

    16 votes

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  14. Customer wants to have a feature that user can block a text messages from a 5 digit phone number

    16 votes

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    Under Review  ·  2 comments  ·  Application  ·  Admin →
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  15. Reduce prompt played to 1 time in general IVR setting before its transferred to an extension. We work with older clients and for them to listen to prompt three times and wait to get to an extension is painful

    16 votes

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  16. It will be a great feature to allow the RingCentral app to copy contacts from multiple cells of an excel spreadsheet and have it pasted on the To: field or alternatively, to allow uploading of multiple contacts via csv file to make sending out SMS in bulk easier, instead of having to type the contact names or number one by one,

    16 votes

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    Under Review  ·  0 comments  ·  Contacts  ·  Admin →
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  17. Adding a dropdown menu for the "department" section when adding a new user, is important for the organizing of groups. For example, if one were to mistype a department(when creating a new user), a new department will be created. If there was a drop down menu, one could easily select an already created department. Thus, allowing for less errors, or duplicate departments.

    16 votes

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  18. getting calls from call cue. when i hit ignore, the call goes away but comes right back after a few seconds if someone else in the cue does not pick up. need to find a way to make the "ignore" permanent. it is very frustrating to be on a call or in person with a client and the phone just doesn't stop ringing. It is extremely unprofessional in appearance.

    16 votes

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    Under Review  ·  4 comments  ·  Call Queues  ·  Admin →
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  19. In contacts, contacts are grouped by Company, Guests and Personal. A feature should be introduced to allow users to create a separate contact group (eg. Clients), for ease of sorting and allocation of contacts.

    16 votes

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    Under Review  ·  2 comments  ·  Contacts  ·  Admin →
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  20. Please find time to increase the Welcome email's validity from 48 hours to 10 days. This will give customers ample time to receive the email and set up their accounts. Some customers are having a hard time activating the accounts after the welcome email has expired.

    16 votes

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