11740 results found
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Key Templates for Poly VVX450
Please add a key template for the Poly VVX450 so we can centrally manage speed dials and the function of the softkeys.
21 votes -
Enable Multiple Group Managers
At present, if a Group Manager is off, only admins can configure group member settings (such as call forwarding etc.) The only workaround is to duplicate groups (which has to be done manually) and assign to a different manager. Due to RC deployment scale, this isn't viable.Enabling multiple group managers would make this much easier
21 votes -
Create a new user field to represent geographical location ("Country" or "Region")
PURPOSE: Such a field would facilitate reporting, user searches, exporting, filtering for and applying user templates based upon location in user account management. Being part of a global company I can testify this would be of great benefit.SUGGESTION: The new field could be named “Region” or “Location”. This should be a filter option in “User List” and an option for User settings templates also.
21 votes -
Allow Admins to Log in as any User
In several interactions with RingCentral support, their techs have logged in as our users to see what they are seeing. I'd like the ability to do that myself, as we have many remote users and it is not always convenient to video call with them for issues. We also may be making configuration changes and want to see how they'll affect different users.
21 votes -
Text messages scrambling/getting jumbled - Fix
Texts are often scrambled when received through ring central. For example, someone will send a longer, singular, text message. It will then be received as multiple texts that are out of order. Makes it really difficult to read the message.
21 votes -
Option to Customize App's Button while on a call
The customer would like to have the option to change the default buttons while on an active call. Currently, they have Mute, DialPad, Audio, Add, Video and More.
21 votes -
Mitel Do Not Disturb presence
Please add the ability for users to see when a phone has been placed on Do Not Disturb. Currently, if a Mitel phone is placed on Do Not Disturb their presence still shows green/available. If a phone is o Do Not Disturb the phone should show a red status to other users. This seems like a simple fix.
21 votes -
Ability to group and sort HUD contacts
Need the ability to sort HUD contacts by first name, last name, or department. Also, need the ability to create folders for grouping contacts.
21 votes -
increase maximum wait time in queue to 30 minutes
I want to maximize my time frame from 15 minutes to 30 minutes on call wait time. This is to minimize the abandonment of calls moving forward.
20 votes -
Combine User List and User Device Export
When you export the User List from Users > Download User List, in Column Q, it tells you if the user has a Softphone or Desk phone assigned to them. When you go to Phone System > Phones & Devices > User Phones > Edit Device Configuration > Download Template, it gives you a list of the Desk phones assigned to each user with their Serial Numbers. It would be nice to combine this information in each report to one report so that an Admin would be able to know which device type, phone number, and Serial Number (if applicable)…
20 votes -
Call Queue Groups in a Fixed Order
Call Queues should have the ability to ring groups of users in a fixed order.
For instance, a call comes in for a Call Queue. I'd like the two office coordinators to be offered the call then if unanswered the call is offered to the two assistant directors then if unanswered it offers the call to the director.
This can be done by using multiple Call Queues but then it makes it a nightmare to manage the voicemail greetings, schedule, managers, voicemail recipient's on multiple Call Queues when in the proposed scenario it would just be one place to adjust…
20 votes -
Verizon Wireless SMS text notification XXXXXXXXXX@vtext.com
Need to allow Verizon Wireless SMS text notifications from Ring Central admin portal. Any singular users and user groups. All other wireless carriers allow this now, and it currently works. Verizon is not currently working and we need this fixed ASAP.
20 votes -
Improved Caller ID Display for Incoming Calls
To modify the display settings so that the caller ID name of the calling party is shown above the calling number during incoming calls, with a preference for flexibility in configuring how the information appears (e.g., caller name above caller number).
Desired Outcome:
Caller ID name should be displayed above the calling number, and the number should be displayed directly below the name.
Improve the flexibility and clarity of the display settings to allow for proper customization without the display issues currently being encountered.20 votes -
RingCentral Video : display upcoming meetings without any calendar integration
Unlike RingCentral Meeting, RingCentral Video (desktop version) can't display upcoming, scheduled meetings in the app without having configured the calendar integration with an external mail server (Exchange, Google Workspace or whatever...) This prevents the app to display the upcoming RCV meeting in case the calendar integration is not possible
20 votes -
Missed call should show on extensions that does not answer call in ring group or call queue
when calls are not answered by an extension on a ring group or call queue should show as missed call.
20 votes -
mobile number
Ability to port and provision global mobile numbers
20 votes -
Viewing failed fax attachments
Being able to view attachment to a failed fax
20 votes -
Disable inbound faxes
Disable inbound/receiving faxes on the whole account, including the main company number and main fax number. Especially to plans that has a pre-added faxing features.
20 votes -
https://ideas.ringcentral.com/forums/958493-phone-messaging/suggestions/48017666-domain-control
Option to separate the two email domains for the "External Guest Settings- Domain allow/block list" from the RingCentral app/web app on the single line
20 votes -
Ability to restrict chat, video, text messaging and contacts in a specific role and/or user
We have a third party call center who we are having use RingCentral. But we only want them to have the phone. We don't want them having access to contacts from the company directory, we don't want them to be able to text or chat or video chat. We have a role set up for these third party agents, so it would be nice if there was a way to disable chat, text messaging, video chat and remove the contacts option from their left column. Basically so it will be nothing but a phone for them.
20 votes
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