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  1. We recently had an unsuccessful hacking attempt on our account. Upon discussing this with support they disclosed that RingCentral does not backup any of our setup information. This means if there was a breech, we would lose days work setting up our system all over again. This is so critical we are considering moving to a competitor.

    18 votes

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    RingCentral maintains multiple data sites and nodes to ensure core user and account data can be preserved in the unlikely event of a site disruption. While customer-initiated backup of all settings and configurations is not presently offered, there are policies and procedures in place to assist customers who may encounter a significant data loss. Any customer who experiences such an event should engage RingCentral immediately.
  2. Often times customers are limited in the software they can use, in this case the customer is only able to use Edge, they are unable to use Chrome. The plug-in does work pretty well with Edge but its not as stable as it is in Chrome. Please expand the availability for this product to also be supported in Edge.

    18 votes

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    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  3. Some customers do have older integrations based on TAPI interface.Not having this option is a barrier to step in.

    18 votes

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    4 comments  ·  Other  ·  Admin →
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  4. Phones to ring MUCH longer than standard, up to 5-10 minutes. The current limit is 15 rings (75 seconds). Administering call queues or other workarounds is not scalable across 100s of potential extensions (the use case here is for a public sector healthcare project).

    This would not be a good setting for all customers, but having a backend option for "Super long ringing" would be useful!

    17 votes

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    New  ·  3 comments  ·  General Phone  ·  Admin →
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  5. Public instutions most often demand additional survivability - on top of already existing redundancy options. They most often run critical infrastructures in order to still serve citizens especially in natural catastrophes and escalations to keep life and security operatiing.

    Currently Germany is not supported by Persist but it should like currently France or Netherland. Please add this country extension.

    17 votes

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    New  ·  3 comments  ·  General Phone  ·  Admin →
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  6. To be able to create automatic replies/ for out of office message for SMS/texting
    (similar to creating an out of office message for vmail - but for SMS/Texting)

    17 votes

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    4 comments  ·  SMS/Text  ·  Admin →
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  7. It would be very useful to display and change your own status in the HUD.

    17 votes

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  8. Ability to choose Fax Only numbers as the outbound caller id instead of just Main Company, Primary, or IVR.

    17 votes

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    2 comments  ·  Fax  ·  Admin →
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  9. Export Company Contacts from the Admin Portal to Excel.

    17 votes

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    4 comments  ·  Contacts  ·  Admin →
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  10. Export message data in a readable format like a conversation in the app
    I need it to readable as a conversation like it is in the app. The JSON file export you can not read.

    17 votes

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    1 comment  ·  Admin Portal  ·  Admin →
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  11. Ability to allow administrators to enable/disable domestic calling for limited extension seats. This has come up a lot recently where prospects just want common area phones to dial internal extensions only.

    17 votes

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  12. ...he recipients again. This would eliminate having to reenter all the same recipients again. This would be a time savor and more efficient process in texting out to the same group adding or deleting recipients.

    17 votes

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    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  13. The default timeout value for Call Park, Public Call Park, and Park Locations is five minutes. Need to have the ability to increase or decrease the duration of your Call Park Timeout.

    17 votes

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    Under Review  ·  5 comments  ·  Application  ·  Admin →
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  14. Customer would like to have the ability to access all call recordings for all users when logged in as a super admin (or any users that has the role/ability to access call logs) on the application (especially mobile application)

    17 votes

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    Under Review  ·  6 comments  ·  Application  ·  Admin →
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  15. Could there be a way like most on premise solutions to have calls coming into a call queue ring it simultaneously. then after a certain number of ring overflow into another queue and ring those extensions simultaneously.

    17 votes

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  16. The quality of certain faxes rendered in the RC system is suboptimal- in particular, high resolution scanned documents scanned in color, to the extent that portions of inbound faxes of this type have sections of text rendered nearly illegible, illegible, and/or not recognizable by modern OCR systems. It's a functional issue. The backdrop is suboptimal rendering of even native black text files- all text and elements look as though they were rendered on a dot matrix system from the mid 90s.

    17 votes

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  17. Allows user to personalize Caller ID settings to choose (i) User Name, (ii) User Direct Tel#, or (ii) User Company's Main Tel#

    17 votes

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  18. It will beneficial for the customers to have a way to retrieved datas for the recent deleted user extension just in case we have important data, logs or recordings that we need.

    17 votes

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    Under Review  ·  1 comment  ·  Admin Portal  ·  Admin →
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  19. Give Super Admin the option to automatically delete voicemails when users have been sent a notification email about the voicemail.

    17 votes

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  20. Every time a user parks a call, the entire office gets notified. This is confusing as it implies that the call is parked for them to pick up. Users do not need to be notified when a call is parked.

    17 votes

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    Under Review  ·  0 comments  ·  Application  ·  Admin →
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