11323 results found
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Have the availability to disable the "Accept Queue Calls" feature in settings
RingCentral does not have the feature to stop reps from turning off the "Accept Queue Calls" button in their settings. When this gets toggled off in their settings their member status in the queue is then turned off. We would like to stop the reps from being able to do this and always have their member status turned on. This way the manger is the only one that can go in and turn them off from getting calls from certain call queues.
21 votes -
Call Queue Custom Rule Templates
Call Queue Custom Rule Templates
Problem:
Our current system lacks the ability to create and apply templates for custom call queue rules. This necessitates manual configuration for each call queue extension, a significant time investment considering we manage 340 call queues
Current Behavior:
Navigating through Phone System > Groups > Call Queue > Call Handling > Custom Rule.
Manually setting up the desired call routing behavior for each individual call queue extension.
Desired Behavior:
We request the implementation of a system for creating and applying custom call queue rule templates. This would allow us to:
Design a template with desired…
21 votes -
IVR Auto Recept Programmable Timeout and Destination Programming
We Really need to have better Call Routing Via the IVR Auto Receptionist. Add a Timeout and Destination including Extensions and Queues. Today a call into the IVR plays 3 times before getting a limited choice of moving the call. Quite Frankly that's terrible. Call Routing should allow for calls to be sent to an IVR and immediately or after xx go somewhere else. So you could play a greeting then send the caller somewhere or play no greeting and have the call redirected right away.
21 votes -
With Multi-site feature, need ability to rename Main site from 'company'
From admin, can see that it is called “Main Site”. It would be helpful to be able to change it to “Newsitename”
21 votes -
Mobile app as default calling app when doing click-to-call in SFDC
Include mobile app as end point device that they can set as default in sfdc plugin settings for click-to-call
21 votes -
Recover all Details for Deleted User
should keep all the details of the user (messages, fax, voicemail, SMS) when you deleted the user and re-add it with the same user details
21 votes -
Add The Ability To Send An Email For Answered Calls
We would like to add the ability to have an email sent for answered calls. Currenlty it is only available for missed calls, voice mail
21 votes -
change dial by directory default audio
customer want to change dial by directory default prompt audio .the audio indicating how to select letters in the phone keypad
21 votes -
Delay App Updates When App is in Use
Customers have stated that the RC MVP App has initiated updates and restarted the application at very inconvenient times. Recently, there was case submitted where an update was auto initiated during a customer's meeting with their department. Application should not be able to auto initiate updates while app is in use. Customers are requesting this be included in a future update of the app.
21 votes -
Personalize CNAM
ability to use person's name for CNAM
21 votes -
Access call recordings for all users via Application
Customer would like to have the ability to access all call recordings for all users when logged in as a super admin (or any users that has the role/ability to access call logs) on the application (especially mobile application)
21 votes -
Export Call Queues with all Call Queue details - Reports Feature
Hi Team,There must be an export file feature in call queues by which we can export all call queues in which call queue name, call queue number and extensions are included.
21 votes -
Log Customization to support number and Date/Time custom fields type
When you access the Cloud Phone Settings on from Salesforce (https://login.salesforce.com/apex/rcsfl__adminUI), under the section Log Customization.* The field types supported in call log are Date, Picklist, Text and Text Area.It would be great if it also support Date/Time or Number field type
21 votes -
SMS CNAM
It would be better if the SMS also has a CNAM as what the customer requested
21 votes -
Group Owned Inbound Fax Only Phone Numbers
Currently my company has approx 10 inbound Fax Numbers assigned to different Groups / Teams in the company. When a fax is received on one of those extensions, I then need to distribute the fax to a list of emails.The way I have managed to mostly configure this in RC is to create a message only extension that I add the "Fax Number" to. On the notifications tab, I change the settings to have a list of email addresses separated by commas of the people it is supposed to go to.Ideally when those same people send a fax out from…
21 votes -
Add Granular Read/Write/Delete Role Permissions
I would like the ability to give different IT admins granular read/write/delete role permissions. For example, I want someone to have the ability to view all phone numbers, but not the ability to delete it or to change it. I want to give someone the permission to view the Auto-Receptionist settings, but not change them. Or the ability to update call queue members but not to delete it.
21 votes -
Call Queue status as a Banner similar to DND
Please add a feature where, like the status banner for DND, we also see a status banner for being off the call queue. Users do not remember to check their queue status after switching it off. While we can prevent people from getting off the queue, this is not desired and would be counter productive to our workflow. This was a feature of the original RC Phone and really needs to be added to the new RC App.
21 votes -
Forward a voicemail to a call queue voicemail
We need to be able to have the option to forward voicemails to call queues like we have the option to with other users.
21 votes -
Remove email notification to the users when adding or remove users in call monitoring.
Remove email notification to the users when adding or remove users in call monitoring.
21 votes -
Remove access to turn off Queue calls
The agents can tur off queue calls and then they are out of the queue line. This access should be given to them. I know the queue manager can check who is turning off and on but still this access right can be created in settings and permissions.
21 votes
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