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11247 results found

  1. Ability to restrict chat, video, text messaging and contacts in a specific role and/or user

    We have a third party call center who we are having use RingCentral. But we only want them to have the phone. We don't want them having access to contacts from the company directory, we don't want them to be able to text or chat or video chat. We have a role set up for these third party agents, so it would be nice if there was a way to disable chat, text messaging, video chat and remove the contacts option from their left column. Basically so it will be nothing but a phone for them.

    20 votes
    2 comments  ·  Application  ·  Admin →
    How important is this to you?

  2. Corporate Directory - External contacts

    To be able to access a directory of contacts whereby the contacts are not RingCentral users. In this example a supplier or service provider contact information. The contacts should be accessible from a Poly VVX endpoint using the phone only.

    20 votes
    Under Review  ·  2 comments  ·  Hardware  ·  Admin →
    How important is this to you?

  3. Self Service Custom Configs (Poly)

    Customer would like access to create, upload, and manage their own custom configs for their Poly devices instead of relying on SEs or PS or support for ongoing MACD as their requirements evolve.

    20 votes
    Under Review  ·  2 comments  ·  Hardware  ·  Admin →
    How important is this to you?

  4. Call Forwarding based on Status (available, busy, do not disturb, etc)

    If a user is in an appointment, away for an extended period, or on lunch, it would be helpful to forward the calls to a receptionist. Currently the call forwarding feature can only be enabled during specific times. It would be helpful to allow the user to enable call forwarding by changing their status to "do not disturb" or adding a new "call forwarding" status. That way it can be easily enabled when they know they will be away.

    20 votes
    Under Review  ·  7 comments  ·  Other  ·  Admin →
    How important is this to you?

  5. Add extra option to send to extension or voicemail When members are available, but no members answer, or all members are busy or unavailable

    On the Call Queue settings under "Call Handling & Members > Wait Settings" there is a drop down for "When members are available, but no members answer, or all members are busy or unavailable".But the only option showing in the drop down is "Wait". Can you please add further options such as "Voicemail" or "Extension" ?Currently when all team members are busy and click Ignore, the call will just re-ring on all members phones again. This is especially an issue for small teams.

    20 votes
    Under Review  ·  1 comment  ·  Admin Portal  ·  Admin →
    How important is this to you?

  6. Set multiple keypress for voicemail

    A feature about setting a key press on where the voicemail recipient will be forwarded
    same like IVR menu

    20 votes
    Under Review  ·  2 comments  ·  Admin Portal  ·  Admin →
    How important is this to you?

  7. Short Codes and Activation Codes

    I need to receive a text message from PayPal To finalize an account. But my business number is not getting the text (One Time Password)

    20 votes
    Under Review  ·  5 comments  ·  Application  ·  Admin →
    How important is this to you?

  8. Having the ability to search contacts via company name using RingCentral Unified app

    Having the ability to search contacts via company name using RingCentral Unified app

    20 votes
    Under Review  ·  1 comment  ·  Application  ·  Admin →
    How important is this to you?

  9. Internal call recording per user disable feature for automatic call recording

    Requesting to add an internal call section under automatic call recording so that the main admin can have the option to disable it per userCurrently, we only have inbound and outbound for all calls per user under automatic call recording that we can enable or disable.

    20 votes
    Under Review  ·  2 comments  ·  Admin Portal  ·  Admin →
    How important is this to you?

  10. SMS CNAM

    It would be better if the SMS also has a CNAM as what the customer requested

    20 votes
    Under Review  ·  1 comment  ·  Application  ·  Admin →
    How important is this to you?

  11. Allow uploading of multiple contacts on the RingCentral app to make bulk SMS easier

    It will be a great feature to allow the RingCentral app to copy contacts from multiple cells of an excel spreadsheet and have it pasted on the To: field or alternatively, to allow uploading of multiple contacts via csv file to make sending out SMS in bulk easier, instead of having to type the contact names or number one by one,

    20 votes
    Under Review  ·  0 comments  ·  Contacts  ·  Admin →
    How important is this to you?

  12. Use same text to speech technology for custom voicemail greetings etc.

    I have found that the IVR text to speech is useful and effective. It would be helpful if we could use this same text to speech function for other messages in RingCentral. Examples:Custom voicemail greetingsCustom connection messagesAnywhere that RingCentral allows you to record a custom message, those are places where text to speech would be useful

    20 votes
    Under Review  ·  1 comment  ·  Admin Portal  ·  Admin →
    How important is this to you?

  13. Transcribe Calls - On Demand

    Transcribing voicemails into texts is awesome. It would be easy to also be able to transcribe calls - possibly having the option to at least do so on demand, if not just automatically for every recorded call. It would be very easy to pin down a certain section of the call if needed.

    20 votes
    Under Review  ·  0 comments  ·  Other  ·  Admin →
    How important is this to you?

  14. bring call queue management into the app

    Bring call queue management into the app. It's frustrating to move back and forth between the app and the web page, especially on a mobile device. calling from the web page does not work, nor does listening to the voicemail.

    20 votes
    Future Consideration  ·  1 comment  ·  Call Queues  ·  Admin →
    How important is this to you?

  15. Assign Ringtones for individual lines

    My Admin Team and I have to cover many lines. I would like to assign a different ringtone to each individual line. Right now, I can only change the ringtones for the attendant line entirely. So for example, If I want to make the ringtone a low trill, it changes ALL the lines. I would like Line 1 to be a Low Trill, Line 2 to be a High Trill, and so on. Can you make this feature possible? ASAP? This is a feature we desperately need. I called your tech support and they referred me here because RingCentral does…

    20 votes
    Planned  ·  2 comments  ·  Other  ·  Admin →
    How important is this to you?

  16. Visual Call Editor in Call Queue Menu

    Similar to IVR Visual Editor, provide a option to visually see the current configuration and allow adjustments.

    20 votes
    Under Review  ·  3 comments  ·  Call Queues  ·  Admin →
    How important is this to you?

  17. Caller ID Name Display on User Extensions End

    Would like to add a feature to see the caller ID name of user extensions end not just on call queue's end.

    20 votes
    Under Review  ·  0 comments  ·  Other  ·  Admin →
    How important is this to you?

  18. display company name instead of phone number when using sms

    Since we can't currently display the company main number when texting out - defaults to operator number - it would be great to have the company name, instead of the phone number, display when we text out to clients.

    20 votes
    Under Review  ·  0 comments  ·  SMS/Text  ·  Admin →
    How important is this to you?

  19. Ability to turn off text notifications after hours & on weekends

    We would like the ability to turn off text notifications on the mobile app after hours and on weekends.

    20 votes
    Under Review  ·  1 comment  ·  SMS/Text  ·  Admin →
    How important is this to you?

  20. Sync Zoho Contacts into RingCentral App

    Our company synced our RingCentral account to our Zoho CRM, but the CRM contacts are not shared/synced back to RingCentral's contact database in either the RC desktop or mobile apps. Please add a feature to sync the contacts between the two systems.

    20 votes
    Under Review  ·  2 comments  ·  Contacts  ·  Admin →
    How important is this to you?
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