13285 results found
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Central speed dial destinations
Central speed dial destinations where a list of external phone numbers and names to be maintained centrally in the UO.
24 votes -
Add the ability to include Limited Extensions in Call Queue groups.
currently only User lines can be added a member of a call queue. please add the ability to add Limited Extensions to a call queue.
24 votes -
Granular Control to Disable Remote/Dial-In Voicemail Access
Summary
Provide an administrative toggle to disable external PSTN dial-in access to voicemail boxes via the star (*) key, while maintaining internal voicemail access through the RingEX desktop app, mobile app, and web portal.Problem Statement / Business Need
Currently, any external caller who dials a user's direct line (DID) or extension can press *, enter the user's PIN, and access the voicemail system remotely.For organizations bound by strict security frameworks (e.g., HIPAA, FINRA, CJIS) or companies enforcing Single Sign-On (SSO) and Multi-Factor Authentication (MFA), PSTN phone access creates an unmonitored back-door login vector. Disabling PSTN dial-in access forces…
23 votes -
Allow admins only to still use a password when all other users has enforced SSO.
Allow admins only to still use a password when all other users has enforced SSO.
23 votes -
The name of the Main Super Admin is displayed on all numbers assigned to the Company Site.
It appears that the Main Super Admin’s name is displaying on all numbers assigned to the Company Site. As a result, calls look as though they are coming from the Super Admin, even when they are not. The caller ID should instead display the company name rather than the Super Admin’s name.
23 votes -
Shorten the voicemail duration a caller can record
We have contacted support to inquire about voicemail, our expectation is the voicemail message a caller can record the message is 3 minutes however we are getting 20 minute voicemail recordings in our logs, we have connected to support to see if there is a way to shorten the recording time for VM however I was informed that there is no way to do that, it would be better if there is an option in the online account where we can shorten this
23 votes -
Bullhorn Mobile Contacts
Customer can see their Bluehorn Contacts via the RingCentral desktop/web app. However, they are expecting to view the Bluehorn Mobile Contacts via the RingCentral mobile app, as well.
23 votes -
RingCentral AI Integration with Zoho CRM
RingCentral recently introduced AI-driven transcription and summarization capabilities, providing sales agents with concise call summaries, transcriptions, and actionable items derived from recorded calls. To enhance productivity and data accuracy, we request a direct integration allowing these AI-generated summaries and action points from RingCentral to seamlessly sync with Zoho CRM.
Requested Features:
Automatic transfer of AI-generated call summaries and transcriptions from RingCentral to Zoho CRM.
Associating call summaries, transcriptions, and action items directly with the respective lead or contact records in Zoho CRM.
Real-time or scheduled sync options to ensure timely availability of call data within Zoho CRM.
23 votes -
Hotdesk in Germany
At the moment Hotdesk Devices in Germany with a German number are only supported, when you use the setup of limited extension devices as per this support article (https://support.ringcentral.com/article-v2/8863.html?brand=RC_US&product=RingEX&language=en_US)
This has the disadvantage that you can always place a call from this device which is not expected or whished by the client to happen. Also it requires an additional limited extension license.Instead, the behaviour should be like when setting up UK devices, meaning:
- Hotdesk works as you would expect
- no calls possible when logged out
- licence is for freeAt the moment this is…
23 votes -
Multiple User on Operator
ability to setup the SMS messaging on the operator so they can assist different users to get SMS from the Company's Main Number.
23 votes -
Allow poly phones to set call forward via the TUI (Telephone User Interface) to short extension
Poly devices (VVX-250) used to be able to set a call-forward to a short extension number using the TUI.
This function no longer works, meaning call-forwards must now be set using the full extension - i.e. site-code + short-extension.
We were informed by support this stopped working because RingCentral discovered a 'bug' and by fixing the bug, it prevents call-forwards using short extension on poly handsets.
This is causing a headache for our customers, some who only ever use the short extension to dial/transfer to each other and set call-forwards.
Now when setting call-forward, they must enter the site code…
23 votes -
Ability to Include/Exclude CCRNs in Caller ID Restriction Settings on Service Web
On Service Web > Users > Outbound Calls/Faxes > Caller ID > Caller ID Restriction Settings, user can enable/disable the Direct Numbers, Company Numbers, and Fax Number as CLI. There's no option for to show/hide the CCRNs.
Expected Behavior:
There should be "Allow CCRN numbers as caller ID" as option under Caller ID Restriction Settings on Service Web.23 votes -
Percent calculation with filters - Business Analytics
The filter when adding external (internal) calls, for example, doesn't apply on percentage calculation . The number of Total calls is correct, but the percentage is incorrect. The denominator remains unchanged when filters are applyed.
The salesforce ticket has been already opened 24162866.
Useful wiki page regarding this topic :https://wiki.ringcentral.com/pages/viewpage.action?spaceKey=AKB&title=Percent+calculation+with+filters23 votes -
Automatically block calls if marked as spam
Add an option to automatically block calls if marked as spam
23 votes -
Add the ability to push custom rules for Call Queues to the call Queues template
As the Title states, add the ability to apply custom rules to the call queue template. This would allow the quick copying of custom rules that you would want to apply to multiple queues easily, example being able to copy a holiday schedule custom rule to multiple queues that share the same schedule instead of having to setup the same custom rule multiple times.
If this is too much of a hurdle, another possibility would be being able to save custom rules and then when in the custom rules tab be able to select a previously saved rule to apply…
23 votes -
Allow Softphone to be after a desk phone is user's Ring Group
Some users would like for desk phones to ring before mobile apps, and have them split from softphone into separate entities.
23 votes -
SMS Usage Counter
Customer wants to have an easy access on their SMS usage so that they can monitor their average on a daily, weekly, monthly and yearly basis.
23 votes -
User creation date
It would be useful if the user creation date is also available on the user end in the Admin Portal.
23 votes -
IVR change settings to "If caller enters no action after the prompt played 3 times"
Be able to reduce/increase the IVR settings:IVR change settings to If caller enters no action after the prompt played 3 times
23 votes -
Call Queue status as a Banner similar to DND
Please add a feature where, like the status banner for DND, we also see a status banner for being off the call queue. Users do not remember to check their queue status after switching it off. While we can prevent people from getting off the queue, this is not desired and would be counter productive to our workflow. This was a feature of the original RC Phone and really needs to be added to the new RC App.
23 votes
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