12768 results found
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Create a rule to only accept company contacts
To have the ability to create a custom rule that only accepts listed company contacts (landline and mobile numbers)
2 votes -
Keep file name of attachment on SMS instead of renaming the upload
Users receive uploaded attachments on SMS messages renamed to a random string of numbers that look suspicious and unrelated to the SMS message that was sent as part of the campaign/message that was sent and may not open the file that has the information that they need to review. It would be better if the attached file retained the file name that it was uploaded with so they know it is intended to go along with the text message.
2 votes -
Allow attachments to be included as part of SMS templates.
Allow inclusion of file attachments when creating personal and company SMS templates.
2 votes -
play greeting before forwarding to the external number
currently when the call queue is forwarded to the external number it doesn't play the call queue greeting. please allow the call queue greeting to play before forwarding the call to the external number
2 votes -
Incoming Calls Source Information
It's better if there is a section in the Admin Portal and the RC app where RingCentral users will be able to identify the platform (Facebook, Google, WhatsApp) that callers are using to place their outbound call to our RingCentral number. To be able to see where they're calling from will help the business.
2 votes -
Remove TCR message banner for Inbound SMS user
The user is registered for inbound SMS only, but they are seeing the message at the bottom: “You can’t send or receive texts until your number(s) have been registered with US carriers. Register here.”
This message confuses the user about whether they still need to register or not. The admin is requesting to remove the SMS reminder for TCR registration.
2 votes -
Option to Disable Voicemail Notification for SMS Limit
Every day, the customer is receiving VM notification for earning SMS limit usage, this clogs their VM messages and there should be as specific setting to disable this.
2 votes -
Exporting entire history of SMS /calls / voicemails for specific users
Exporting entire history of SMS /calls / voicemails for specific users
Hi,
When searching, it looks like there is a limit to the amount of data that can be exported at a time. I wanted to confirm:
We want to be able to choose a specific user, then export the entire history of all data (calls, voicemails, messages, SMS) that has been sent/received by the specific user.
Can this be done all at once?2 votes -
Ability to edit the opt-out message in the approved campaign
Hello, currently the opt-out message that I am given the option of adding to my texts says "Reply STOP to opt out of these texts." I would like to add to the message the Spanish translation of that text. Please let this be an option in the TCR. Thank you!
2 votes -
Remove Time Limit on OTP
I would like the timer on the OTP to be turned off. When a new caller logs into a caller account, it sends an OTP to our email. The RingCentral OTP is only valid for a short period of time. I would like this to be turned off or at least extended so it can be input within a longer period of time.
2 votes -
Request to Disable "Press Decline to Send to Voicemail" Prompt in RingCentral App
disable the prompt “To send a call to voicemail, press Decline” when making a phone call
2 votes -
Pick up member schedule
Allow an option to set a specific schedule for a call queue call pick up member.
2 votes -
Allow an option to set a specific schedule for a call queue call pick up member.
Allow an option to set a specific schedule for a call queue call pick up member.
2 votes -
Fixed Outbound Caller ID for the App
Remove the ability of a non-super admin to change their Outbound Caller ID on the App.
Allow super admins change this ability through the Admin Portal.2 votes -
Add user interface to manage blocked numbers
Create a more manageable UI for blocked numbers that would let admins easily:
- Select which user should the number be blocked from.
- Search function to navigate blocked numbers and removing them from the block list.
- Search function to easily check if the number is in the block list.
2 votes -
Cross-site Access Management
When users run reports, they only see their user and not the rest of the queue. This change came about when Cross-Site Management was rolled out. When users pull reports now, they see everything, which makes it more work for them to find the needed information.
It would be best to have the ability to select both Company and Site for users under Role Domain
2 votes -
Forward call when user rejects
When a USER extension has a call forwarding that is set to ring in order for other extensions, the call goes to voicemail when the initial device rejects the call. We need to have the ability to have the call move on to the next device when the call is rejected by the first device. This is a current behavior for a call queue but needs to be implemented for a user call forwarding rule.
2 votes -
Call Notes Email Notifications
It would be ideal for the ability to manage call notes email notifications at the user level, not just within the admin portal.
We have different team members that have different preferences for the various email notification settings.
Configuring a user settings template just simply overwrites everyone's settings to the same thing and limits customizing your email notification settings for your needs.
2 votes -
Ability to Set Call Park Time Out Per Site
The client would like the ability to set the Call Park Timeout per site, rather than applying the setting account-wide. Additionally, they would prefer to have the option to modify the Call Park Timeout directly within the Admin Portal.
2 votes -
Monitoring Overnight Carer Vigilance
Could we use ACO to automatically call carers at intervals throughout their overnight shift.
If a carer doesn't answer these automated calls, it could indicate they've fallen asleep, and their visit would then be flagged for a quality review.2 votes
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