13291 results found
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Bulk CSV Upload for Unique Remote User ERLs
The Problem
Administrators with highly remote workforces (95%+ WFH) cannot efficiently bulk-update unique home addresses for Emergency Response Locations (ERLs).User Templates fail because they apply one shared address to many users.
Nomadic 911 fails because residential networks lack corporate corporate Access Points/IP maps.
Currently, admins must manually enter addresses one by one or write custom API scripts, creating compliance bottlenecks and liability risks.
The Solution
Introduce a native CSV Import Tool in the Admin Portal specifically for user ERLs.User Story: As an Admin, I want to upload a CSV mapping unique home addresses to specific User IDs so…
2 votes -
Easier way of reassigning the site of a multi-user device
Easier way of reassigning the site of a multi-user device. Currently, the only way to change the site of a mutli-user device is to unassign first.
2 votes -
OTP FOR PURCHASE
Request to implement an OTP verification step when purchasing devices through the Admin Portal, as an added security measure to prevent unauthorized charges and ensure proper authorization for all device purchases.
2 votes -
Ring Type Settings for Call Queue Members
Feature Request:
Ability to set the Ring type of Call queue membersDescription: Add the ability to set the ring type to "Silent" for individual call queue members. This allows each member to choose whether their desk phone rings audibly or only flashes/blinks during an incoming call queue routing.
Business impact: Front-line staff can handle in-person clients professionally without a background chorus of ringing phones. They can discretely monitor the queue via visual blinks and pick up calls only when free, maintaining a premium, undistracted experience for the customer standing right in front of them.
2 votes -
sender should received notification that fax has been received successfully
sender should received an email notification that the receiver successfully received the fax that was sent.
2 votes -
Live Reports Enhancement
We would like the Live Reports widget to display user extension status, identify the next recipient in the call queue, and provide combined user and call queue details in a single view.
2 votes -
Suppress Email Notifications for Blocked Spam and Phishing SMS
- Eliminates Security Contradictions & Confusion
When an inbound text message contains confirmed malicious phishing infrastructure (such as a "Smishing" link), RingCentral’s carrier-layer security correctly drops the text to protect the client's endpoint apps. However, allowing the automated notification daemon to still send an email copy of that exact phishing message directly to the user's corporate inbox completely defeats the purpose of the initial block. It creates a massive security paradox that confuses end-users and generates unnecessary IT support tickets.
Reduces Corporate Phishing Attack Surfaces
By delivering the verbatim contents of a blocked phishing text via email—complete with the malicious URL—the…
2 votes -
HIPAA Compliant Companies to Have Option for 90 Days of Message Data Retention
HIPAA-enabled companies should have the ability to pick message retention days up to 90 days.
2 votes -
manually send a SMS message to call waiting on the other line
If another call came in during an active call, I want to have a button that allows me to send an SMS message on the call waiting on the other line rather than holding the first line and then speaking to the second caller.
2 votes -
Option to Disable Recording Announcement for Paging Calls
Allow Administrators to Disable the Automatic Recording Announcement for Paging and Internal Communication Calls
Overview:
Provide an option for administrators to suppress the "This call is being recorded" announcement when using Automatic Call Recording for specific use cases, such as paging employees or internal communications.Current Behavior:
When Automatic Call Recording is enabled, RingCentral plays a recording announcement at the beginning of every call. This is expected behavior and cannot currently be disabled while maintaining automatic recording.Requested Enhancement:
Introduce a configurable setting that allows administrators to:Disable the recording announcement for paging calls.
Exclude specific extensions, paging groups, or…2 votes -
Forward Ignored Call Queue Calls Directly to Voicemail
Overview:
Introduce a call handling option that allows call queue calls to be sent directly to voicemail when a queue member chooses to Ignore the incoming call.Current Behavior:
When a call queue member selects Ignore, the call continues ringing and is re-presented according to the call queue's routing rules.Requested Enhancement:
Provide an option for administrators or users to configure ignored call queue calls to be forwarded directly to voicemail instead of returning to the call queue and continuing to ring.Benefits:
Reduces repeated ringing for calls that the user intentionally declines.
Improves user experience and call management efficiency.…2 votes -
deskphones and templates
In the "user settings" and "user call handling" templates, under the phone section, there should be a deskphone option to add/remove in the "ring settings" section. This will keep the deskphone active in the ring settings for users who have deskphones under their extension instead of it being removed when a template is applied.
2 votes -
Configurable Ring-Back Duration for Ignored Call Queue Calls
Allow administrators or users to configure the ring-back delay after a call queue call is ignored.
Current Behavior
When a user ignores a call queue call, the system rings the user again after approximately 5 seconds. This delay is fixed and cannot be adjusted.Requested Enhancement
Introduce a setting that allows the ring-back interval to be customized. For example, administrators could choose a delay of 5, 10, 15, 30, or 60 seconds before the call is presented to the user again.Business Need
The current 5-second ring-back interval may not provide enough time for users to complete a task, finish…2 votes -
Convert Fax from PDF to TIFF
Currently TIFF format is not working. Please have an option to convert the default format of attachments from PDF to TIFF for all future inbound / outbound faxes from our RC applications
2 votes -
Longest Idle Members more than 100+
We have a customer requesting the ability to add more than 100 users to a call queue when using the “Longest Idle” routing method.
Please consider this as a feature request, so that the call queue can support “Longest Idle” with more than 100 members.
2 votes -
Add outgoing sound/ding notification for sent SMS in RingCentral App
Feature Description: I would like to request the addition of an audible notification (a "ding" or sound effect) when an SMS is successfully sent from the RingCentral app.
Use Case / Business Impact: The legacy RingCentral Phone app used to have this feature, and it provided immediate, helpful audio confirmation that a message went through. Currently, in the unified RingCentral app, there is only a visual cue. For users who send high-volume SMS or multitask while working, an audio confirmation ensures they know the message was sent successfully without needing to constantly stare at the chat window.
Desired Functionality: Add…
2 votes -
Option to Allow call queue members to delete voicemail message from inbox only, and restrict them in deleting voicemail from trash.
Preventing staff from being able to delete the trash is what we want. We want them to be able to delete from the inbox but want it to stay in the trash without staff with messaging permissions being able to delete from the trash.
2 votes -
Feature Enhancement Request – Support for "Call Answered Elsewhere" on Yealink T48U Product(s):
Feature Requested:
Support for "Call Answered Elsewhere" notification/handlingDescription:
We are requesting the addition of support for the "Call Answered Elsewhere" feature on the Yealink T48U phones. This feature is increasingly important in environments where users are assigned to multiple queues, or where simultaneous ring or shared line appearances are in use.Current Behavior:
When a call is answered on another device, it displays a missed call on the Yealink T48U phone. This can cause confusion for users, as the call was not actually missed, but handled on another endpoint.Proposed Enhancement:
When a call is answered on another endpoint…2 votes -
RingCental App Call Log Missed Calls
Display the time duration of each missed calls
2 votes -
Regionally correct verbiage for the # symbol (English AU)
English AU prompt from "Pound" to "Hash" for the # symbol should be considered updating
2 votes
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