12223 results found
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preserve caller id from main number to operator extention to user
Hi Team! Hoping for your consideration on implementing this feature.
When a caller calls the main company number and the call gets answered by the operator extension then gets forwarded on any other user extensions on the account the Caller should retain their Caller ID.
All extensions are using Deskphones (POLY)
1 vote -
I get a lot of junk texts and junk faxes. However, to confirm that they are junk, I have to open each one look at it and then delete it.
I get a lot of junk texts and faxes. To confirm that they are junk, I have to open each one and look at it, which is a slow process. As a consequence, I have left all these junk messages in my queue and worry that some non-junk is lost in that mess. It would be helpful if there were a way to get a better faster, preview of faxes and texts and quick access to a delete button for them rather than having to go down a menu level
1 vote -
Admin view of Call logs from the Mobile App
Admin view of Call logs from the Mobile App
1 vote -
Add a Notes section in porting format so that we can explain what needs to be done
I am having a very difficult time with several ports because I can not type notes on what needs to take place. In lieu of that I end up in a bunch of back and forth emails with the porting team because I sent emails stating that the loosing carrier would like certain verbage put in notes and your porting team ignores it and this is leaving a very poor taste is new customers mouths. Please do better!
1 vote -
Automatic Reply When MSM is sent and cannot be received
We do not have MSM enabled for our users. We would like to have an automated message sent letting the person who sent the MSM know that the message cannot be received. It would also be great if we could be alerted when a MSM message was attempted to be sent to one of our numbers and who sent it.
1 vote -
Show "Callback" for Callbacks alongside Caller ID in Pop-Up Window
Create an option to identify whether a call is a standard inbound call versus a callback when the notification window pops up on the screen for a incoming call. This could appear alongside (under or above) the Caller ID so agents can see which type of call is coming in.
1 vote -
Analytics - Abandoned Calls
Develop an advanced analytics feature that distinguishes between legitimate abandoned calls and automated "robocalls" or vendor solicitations. By providing deeper insights into the nature of missed/abandoned traffic, users can accurately report KPIs to management without data being skewed by bot activity.
1 vote -
assign feature key
Please add Forward to the Assign Feature Key options that include DND, Intercom, Page, Directory, and Redial. We have a need to enable/disable Forward to the same number every day and would like to have a button on the main phone screen to do so.
1 vote -
App option to adjust call handling rules based upon Outlook Calendar sync.
The ability for call handling settings to automatically adjust when a user’s Outlook calendar status indicates they are “In a Meeting.” At present, the integration updates the user’s presence to “In A Meeting,” but calls are still routed through, leading to interruptions.
To prevent this, users must manually set their status to “Do Not Disturb.” It would be highly beneficial to introduce a configurable option that automatically routes incoming calls to voicemail when a user is marked as “In a Meeting.” This enhancement would streamline the user experience and reduce the need for manual intervention.
1 vote -
Merge recording and AI notes warning message
When the customer is in a call with an agent, he would hear 2 separate system messages to signal him that the call is being recorded and that RC AI is taking notes of the call.
Would it be possible to merge the 2 system messages into one when recording and AI notes is automatic on all calls ?
It would be less confusing for the customer
1 vote -
Allow call queue member to update the call queue's voicemail greeting/prompt.
Allow call queue member to update the call queue's voicemail greeting/prompt.
1 vote -
use 2 different account with 1 ringcentral app at the same time
customer would like to have the option to use 2 different ringcentral account on 1 ringcentral app at the same time. as per customer it will be much more easier for them to handle business if they wont be switching account every hour.
1 vote -
increase on the ablity of of text to send bigger files
increase the size of data we are abel to send from 1.5 MB to 5.0MB
1 vote -
Bulk Actions
Request for an efficient way to bulk-manage or bulk-delete call history within the desktop environment.
1 vote -
AI receptionist to send out a custom SMS after each conversation automatically
AIR to send a SMS right after the conversation ends automatically without mentioning any keywords like booking or appointment.
1 vote -
Customers Idea
they want an option where they can edit the time and date of video meeting in the RC app without connecting it to Google Calendar or outlook
1 vote -
Shared inbox on Salesforce
Our customer also wants to have a shared inbox in Salesforce. They can send SMS from the call queue number, but they also want to receive replies to that number.
1 vote -
Change Keyboard Shortcuts in BTCW App
Change Keyboard Shortcuts in BTCW App
BT Feature Request: Change Keyboard Shortcuts in BTCW App
Details : to have a more intuitive options in changing the keyboard shortcuts since it was not indicated in the app what to do to update the keys or edit it
Expected Behavior: To allow easy to understand change to edit the keyboard shortcuts
Brand : BT Business
1 vote -
fanvil
I have 10 Fanvil x210 desktop phones that I would like to use with RingCentral system. I'm unable to :
- Implement park
- Call presence. I need operators to be able to pick up each other's calls on hold
- Be able to use the intercom feature which is configurable from RingCentral portal If none of these features are available , it will be ideal to be integrated on RingCentral portal
Thanks
Jonathan Ariza.
1 vote -
Add Option to Convert “Report an Issue” Submissions into Support Cases (RingCentral App)
Product: RingCentral App
Customer Statement:
Currently, when users report an issue using the “Report an Issue” feature in the RingCentral app, it generates a Customer Feedback case in Salesforce. These cases are automatically closed and are primarily used by RingCentral app specialists for log collection and internal analysis. As a result, reported issues are not actively investigated unless the user separately contacts support or submits a web case.Problem Statement:
Users expect that reporting an issue through the app will result in investigation and follow-up. However, the current behavior does not create an actionable support case, leading to confusion and…1 vote
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