9171 results found
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ability to send an SMS for our missed calls or unanswered calls with a custom message
ability to send an SMS for our missed calls or unanswered calls with a custom message
1 vote -
ability to turn off the app even call forward is enable
customer wants to have the ability to turn off the ringcentral app, even without turning off the callforward in the extension
1 vote -
Calls originating from IVR Menus are not being recorded
Why are calls originating from IVR Menus not being recorded? It's a must to have this feature.
1 vote -
sms logs change date and time format
When the CSV file of the sms logs is downloaded it shows the date and time in the format ISO 8601, which is hard to understand. This doesn't happen on the call logs, which come on the usual mm/dd/yyyy format.There should be an option on the sms logs to change the format of the date and time, or just to change it to the mm/dd/yyyy format.
1 vote -
Text setting to only allow replies to the sender or even no replies at all
We are trying to send out a group text message to the same group of people on a fairly regular basis. We would like for the recipients to only have ability to reply only to sender. Or, even not have ability to reply at all if only to sender is not possible. I see where we can uncheck "send as group message" which sends texts individually and essentially gives us reply only to sender. The issue with that option is we will be sending the text to the same people each time. Entering each recipient every time is to time…
1 vote -
when they reply to an SMS, even if the sender's number is open in the app, it should still be treated as unread
when they reply to an SMS, even if the sender's number is open in the app, it should still be treated as unread.
1 vote -
Call monitoring for desk phone
Call monitoring for desk phoneCall to be monitored even they are using a hard phone
1 vote -
Scheduling option for adding number
Hope there's an option to schedule when a number will be added. For example, after choosing a number to add, there's an option on when it will be active to the user.
1 vote -
Disable Incoming Call Pop on Avaya J100 series phones
We have a request that Incoming Call Pop is DISABLED as default as part of the Auto-Provision process on Avaya J100 series phones.Customers migrating from IP Office (or Aura) are used to Call Appearances and toggling between calls (line 1, line 2, line 3). Call Pop is a nuisance, and better OFF. It is simply impossible to disable this feature handset-by-handset when a company has 30 or more users. Especially if we are not onsite at install or the customer has multiple sites. Also if the phone is default-reset, the function comes back on. Then you have some users with…
1 vote -
express link should still be used even the account has been set up
unable to access or get express link working since account not yet done with implementation. we should still have access to use this link since our account still active
1 vote -
ability to forward calls based on "do not disturb" status
ability to forward calls based on "do not disturb" status. Option to forward calls or create rules based on users status. For instance, they are on DND, creating a custom rule based on the status will be helpful.
1 vote -
Allow internal SMS via extension number when Company Directory is disabled
When an admin has Company Directory disabled, users are not able to internal SMS other company users unless they have their email address. Please seehttps://support.ringcentral.com/article-v2/Managing-the-Company-Directory.html?brand=RingCentral&product=MVP&language=en_USOur customer would like the ability to internally SMS users via their extension number without including them in the Company Directory.
1 vote -
Bug report: When an account is disabled or has only a disabled line, if in a queue it can disable the queue
We have experienced this on occasion-- someone would leave and their user either disabled or not would remain in a queue. Their previous phone (which had been reassigned) then acts disabled, even after reassignment and resync.The exact conditions this last time: parts user left, their phone was reassigned. The user was moved to the new parts queue and assigned the phone. The phone was renamed and then resynced.When the call queue was called, the phone would not ring. Only after the old user was removed from the queue would the queue ring the old user's phone.The old user had a…
1 vote -
Shows the dial pad automatically when adding a call on RingCentral Mobile App
When on a call using the RingCentral Mobile app and then hit the add button the dial pad should pop up directly so we can enter the number we wanted to add and call like the actual behavior on the desktop app.
1 vote -
Tracking Inbound and Outbound messages
For our company, we use text messages to send reminders to clients. I would like to be able to track outbound text messages for the day and what each of them say. We used to use a platform called Doctor Connect. With that system I could go to reports and it would pull the outbound or inbound text messages that came in and what each said. We use these to count how many times we reached out to clients that day.
1 vote -
Delete contacts on mobile app
There's no delete button option on the mobile app for removing contactsTo delete the contact, you would need first to click on the edit button and remove the all entries like name, number and then save it. This entails more work than just having a delete option for example when long press on a particular personal or guest contact.
1 vote -
Allow downloading of call records through the app.
Downloading of call records through the RingCentral app instead of going to admin portal.
1 vote -
Allows Voip Number To Ring Together With other phone numbers
Allows the call handling settings to ring the added Voip number and forward the calls to other phone numbersadded to it. The voip is not forwarding the call to the added external numbers.It is considered to answer the call even though it is ringing.It's normal that these automated inbound calls have issues routing to RCbecause RC sends a 200 OK before the call ever reaches an endpoint andthis can trigger those systems to start playing their messages before the users have answered the call.
1 vote -
Connect calls to live radio broadcasting
A way to connect calls to live radio broadcasting.
1 vote -
To forward calls from auto receptionist to external number
Customer want a call from auto receptionist can be forwarded to external number
1 vote
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