13296 results found
-
RingCentral.exe invoking Powershell
Why does RingCentral.exe invoke powershell. You do know that this is considered malicious activity by next generation endpoint protection.
2 votes -
Missed call in Super Admin Ext 301
we have an IVR which feeds off to a user (Dial-By Ext Ext. 406) this user is set NOT to ring and has a long custom voicemail asking clients to use DTMF tones to locate an advisor or return to the main menu.it appears a lot of the missed calls which I am not part of any group to received incoming calls.
2 votes -
Execute Command on Answer
The execute command option in the RingCentral Phone application runs when the phone starts ringing. I would like an option to have the command run when the call is answered
2 votes -
Activate Bulk Generic Extenions
My Company uses Generic Extensions for the majority of the phones in the office. If the generic extensions are not activated you can not look for them in the Web app and you have to know the direct extension. This will allow for all the generic extensions names to show up in the directory to be called. This is post go-live so the accounts have already been made and can not use the method that is provided for making the accounts in bulk activation/editing.
2 votes -
Contact list - Add Dept, Title, Cell number, etc in the empty space next to their name instead of having to hit the profile button.
Contact list - Add Dept, Title, Cell number, etc in the empty space next to their name instead of having to hit the profile button.
2 votes -
Notification that will explain why an SMS message is block
Some SMS messages are blocked due to restricted words as per CTIA guidelines - https://api.ctia.org/wp-content/uploads/2019/07/190719-CTIA-Messaging-Principles-and-Best-Practices-FINAL.pdfRingcentral could have a prompt or notification that will advise users that the SMS did not go through due to the above mentioned.Ringcentral could also have the information about the prohibited words under the Terms of Service.
2 votes -
The MSI for the latest desktop phone application should be available at the same time as a user is prompted to upgrade
Users typically see the opportunity to upgrade their RC desktop phone application prior to the same version MSI is available for download by IT admins. Since many users are not local admins of their machines, this causes many questions.
2 votes -
Add 'Assign To' feature to Number Inventory
Requesting to add 'Assign To' to the menu option in the Number Inventory. Currently the only option listed is Delete, with this, we can delete multiple numbers at once; however, we cannot assign multiple numbers at once. This would be beneficial for managing numbers that have been moved back to the inventory after a user is disabled or deleted.
2 votes -
Show first page of received fax in body of email
Hi folks!Often I look back in my emails to find a particular received fax, and its a huge pain to open each attachment. Would be very helpful to have the first page show in the body of the fax. Doesn't need to be full size either.I had this option at a competitor and I really miss it. Jake
2 votes -
Heads Up Display Needs to Show Status
In Ring Central Phone - when we updated our status it showed up in the HUD. In Ring Central 22.4, it does not, and is very hard for users to actually find.
2 votes -
Draft option in Fax
allows the option to set a draft to a fax that will be sent later to allow the option to edit out some information
2 votes -
Call Handling for Intercom
Right now, there is only one method of call handling, which works fine for incoming calls. We need to have a separate call handling feature for intercom calls. Right now, if the person you are calling is on the line or unavailable it would go back to our call group 1, which means basically everyone would get the intercom call. So, in the office Person 1 calls Person 2 - if Person 2's line is busy anyone in call group one would then answer the call. It is a bit of wasted time. Is there a feature where if the…
2 votes -
RingCentral Chat - Nudge/Ping a Team Member - just like the old Windows Messenger Days!
One of the main issues we have with the Chat is that team members sometimes miss messages - either they miss the notification top right or the window hasn't been opened and it's knocked them offline.In the old days of MSN Messenger, they had a great feature where you could send a nudge and it would shake the screen or pop up to the front window. This would be really useful - at the moment we often end up having to Whatsapp team members to say "check your Glip" because they've not seen the message or it's not notified them…
2 votes -
Queue/Group Mailbox Keys
You provide us with a Mailbox for Groups/Queues, why not allow us to program a key on the phone showing when there are messages, and providing access to those messages?
2 votes -
Add a feature to allow users to just receive text messages
Along with Business SMS permission there should be another feature to only allow users to only receive or just send text messages.
2 votes -
Globally Block Forwarding to Outside Lines
We would like to have the ability to only allow our users to forward to extensions that are within the RingCentral system. This would allow us to make sure that no business calls leave the platform and are subject to the rules and policies of the organization.
2 votes -
Remove all failed faxes on entire account
Instead on logging in per extension to remove failed faxes, customer must have the option to remove failed faxes on entire account in Admin Portal
2 votes -
Change the RingCentral VMWare service to machine wide install
During our testing with the RingCentral app it was determined that the service only installs as the user who installs it. In a floating desktop pool, this is a process which does not work well. Additionally, it requires the end user to install it during their session whereas it would be best to install this on the master image itself so all end users receive it. Can this be added as an install option?
2 votes -
Meeting option to silence the music when only the host is on a conference call
First the scenario: we are using conference phone calls during government public meetings for people who are phoning in to participate in the meeting. There could be multiple callers, which is why we are using a conference call. We want to play the audio from the conference call on the overhead speakers in the Council Chambers, so that people in-person can hear the people on the phone. Our problem: When we have no one on the conference call (e.g. at the start of the meeting), the conference call plays repetitive music. We can turn down the volume, but then we…
2 votes -
WordPress Plugin Chatbox to link to our current RingCentral Users
Can a WordPress plugin be created? This plugin would allow our visitors on our site to directly chat with our RingCentral users. Similar to RChee.
2 votes
- Don't see your idea?