12223 results found
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311 extension
Allow users to use 311 as an extension user on the account.
1 vote -
Allow users to select their correct home country code in North America Accounts
My users in Chile, Argentina, Germany, and Denmark cannot select their home country code. I'm told this is because we have an account created in North America. I request for my international employees to be able to select their correct home country code.
1 vote -
Increase Direct Export Limit for Admin Portal Call Logs beyond 1,000 Rows
Currently, the "Quick Export" feature in the Admin Portal Call Log is hard-capped at 1,000 rows. For mid-to-large sized organizations, 1,000 calls can represent less than an hour of activity, forcing Admins to perform multiple, fragmented exports or navigate away to the Analytics "Delivery" settings for a background report.
Increasing this limit (to 5,000 or 10,000 rows) would significantly improve administrative efficiency by:
Reducing Friction: Allowing for immediate data analysis without waiting for an emailed report link.
Improving Audits: Streamlining the process for billing verification and high-volume troubleshooting.
User Experience: Providing a more modern, scalable reporting tool that matches the…
1 vote -
Call transcription Inquiry Trying to find if we could turn it on for individual users by an admin in BULK Expectation - Should have an opt
Call transcription Inquiry
- Trying to find if we could turn it on for individual users by an admin in BULK
Expectation - Should have an option in Admin Portal to enable Bulk enabling of transcription just like how CALL RECORDING is being enabled for users
- We want to be able to download the transcription - as an admin
Expectation - In call logs, aside of the call details and recording, there should also have a column for the call's transcription
1 vote -
CALLS to UC Phone numbers that are set as CCRN should show logs in RC/UC too
ALLS to UC Phone numbers that are set as CCRN should show logs in RC/UC too
This is working when numbers are cloud connect but not in numbers assigned as CCRN
Need to see the logs in reporting and analytics
1 vote -
Transcripts when using a deskphone
When using a deskphone to make or recieve calls the transcripts should still be available
1 vote -
Customer wants to use 2 different Main Number
Customer wants to have an option to use 2 different company main number at the same time on their RingCentral account and have 2 separate auto receptionist in 1 account.
1 vote -
Option to send a Message to another user or group in the account and tag it with a high-priority alert until the message is viewed.
This option is beneficial for important messages as it will continuously alert the other user or group.
1 vote -
headset remote desktop
Allow or expand the recommended headset and include the HX Gaming headset to work with the Remote Desktop app.
1 vote -
An option to set DND for 30 minutes or one hour for lunch break
So we don't forget to turn off DND
1 vote -
Poly Edge E300 / E400 cannot currently be enabled for “Key Templates"
Please add a key template for the Poly Edge E300 / E400 to allow for centrally managing speed dials and the function of the softkeys.
1 vote -
Feature Request: Direct Routing Bypass of Main Site IVR
The customer requires a direct hand-off from a RingEx Hotdesk number to a RingCX IVR. Currently, the system forces the "Main Site" default IVR greeting before executing the transfer, even when the Main Site IVR is disabled or configured to route elsewhere.
Actual Behavior: When dialing the Hotdesk number, the system plays the default IVR for the Main Site. After the greeting completes (with no user input), the call finally transfers to the RingCX destination.
Expected Behavior: The call should bypass all Main Site greetings and route immediately to the RingCX CCRN IVR.
Impact: Poor caller experience; delay in reaching…
1 vote -
Reports for incoming calls declined by the users using the 'Declined' button in the RingCentral app or deskphone
Reports for incoming calls declined by the users using the 'Declined' button in the RingCentral app or deskphone
1 vote -
Call monitoring for Queue's instead of individual extentions
We would like to allow call monitoring for a call queue instead of individual extentions. When staff is calling others that are not related to the call queue we don't want to have mix ups of listening in to calls that are unrelated to the call queue.
1 vote -
RingCentral Network Requirements
Ability for Superadmins to implement the necessary network requirements as specified by RingCentral, based on their Network Requirements documentation.
This feature would enable users working from home to use RingCentral without needing to contact IT support or their Internet Service Provider to modify their router or network settings for compatibility.
This feature would also enable small businesses who has no IT to assist their employees who are working outside of the US.
1 vote -
An analytic for number of Callbacks that are handled would be great for internal metrics.
An analytic for number of callbacks that are handled would be great for internal metrics.
1 vote -
PREVIOUSLY CALLED
Need to add a feature where if a number has been called before it shows date/time. Helpful when making a ton of calls. Like when you manually dial a number, it shows the number if called previously.
1 vote -
Additional Number Port In Columns
It would be so valuable to see two new columns in the Number Port In page. One being 'Site' and the second new column being 'Number(s)'.
1 vote -
Chat Scorecards
It would be great if there was an internal process for supervisors to use a scorecard template for an agent's online chat with a customer. This could be similar to what's available for phone calls through RingSense. Even though there wouldn't be an AI generated option for the chat scorecard, being able to design the questions and have it attached to a chat record for agents to access would be a great way to keep everything within the platform. Currently, I print a PDF copy of the chat log and attach it to an evaluation form that I created.
1 vote -
Include the Poly Voyager 50 headset in RingCentral's recommended headset
Please include the Poly Voyager 50 headset in RingCentral's recommended headset since it doesn't recognize the microphone properly.
1 vote
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