9344 results found
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Merge contacts for RingCentral App and Microsoft to prevent duplicate contact
This is useful for customers that are using the RingCentral App that is embedded in Microsoft Team as it prevents the duplication of the contacts that exist for both RingCentral App and Microsoft 365
1 vote -
2-factor Authentication increasing the number of seconds in entering the code
Wanted to increase the number of seconds to input the code. Customers are given 60 seconds to input the code and wanted to extend the number of seconds from 60 seconds to maybe 90 seconds or 120 seconds.
1 vote -
Georouting inbound calls based on caller's NPA-NXX.
This can already be accomplished via custom rules, but would need to allow users to add values in bulk by allowing them to Copy + Paste values separated by commas in Custom Rules. RC currently forces users to add each value individually.Here is a link to show you how Dialpad does it. Dialpad Georouting process
1 vote -
Report Summary of Blocked numbers
Get a report for all blocked numbers from each user and an overall list
1 vote -
set the number of minutes that the call can be forwarded to external number
Hopefully, it will be added as a feature so that the customer can forward the calls to an external number for a certain number of minutes. For example the call will be forwarded to a mobile number for 10 minutes and automatically revert back to the original call forwarding settings
1 vote -
Use Do Not Disturb with Focus on macOS
Please approve this feature Use Do Not Disturb with Focus on macOS devices, This feature is only available or implemented on mobile devices, we want to have the Use Do Not Disturb with Focus on macOS so that we do not need to go back and forth of the RingCentral app to enable the Use Do Not Disturb with Focus on for macOS devices.
1 vote -
Presence feature. Need the ability to answer a call after it was forwarded to another extension.
The presence feature is set up for users 1, 2, and 3.
User 1 missed the call and forwards it to User 2. User 2 incoming call shows up on User 3 deskphone display but will not light up giving User 3 the ability to pick up the call.It would help if users will also have the ability to pick up calls (using the presence feature) that was forwarded to another extension.
1 vote -
Group chat "Teams" feature in RC Phone app
Please add the Teams feature in RC Phone app just like in RC app.
1 vote -
Add Offline status to User with Extensions filter
This would allow the customer to get details on Offline user and the User extension details quicker. Currently offline status is only available under Phone systems > Phones & Devices > Filters > Status offline. This provides and extra step of Admins needingto then navigate to User extensions for USer details
1 vote -
Proposal: Enhanced Method for Issuing Temporary Passwords to New Extension Users
Proposal: Enhanced Method for Issuing Temporary Passwords to New Extension UsersIntroduction: The purpose of this proposal is to suggest an enhanced method for delivering temporary login details to new extension users of RingCentral. Presently, the system relies solely on email communication to transmit these credentials. However, we propose the implementation of an alternate method to provide users with greater flexibility and convenience. By incorporating additional options such as phone calls to registered contact numbers or sending temporary passwords via text messages, RingCentral can improve the onboarding experience for new users.Current Method: Currently, when a new extension user is added to…
1 vote -
Forwarding voicemails to Google Group Inbox
A feature for forwarding voicemails to Google Group Inbox in the web portal settings
1 vote -
TRANSFER FROM CXONE TO RINGCENTRAL SHOULD SHOW THE TRANSFERRING SKILL
I'd like to request an enhancement that will improve integration between CXOne and RC MVP. Our staff have reported that it would be beneficial if calls inbound to MVP from Contact Center referenced the Skill making the transfer, instead of listing our main line for every call transferred in this manner.
1 vote -
Setting up PIN code to access after hours line
We currently have our phone tree set up with an option for patients to select an emergency line to get through after hours. The issue right now is that anyone that calls the office line can get through the phone tree and pick the emergency line and get through. We need to set up a PIN code to give registered patients so that they are the only ones who can get through to the emergency line after hours.
1 vote -
the voicemail to be converted to excel file
the cx wanted to convert the voicemail to a excel file
1 vote -
park groups custom MOH
I need to have a custom MOH on park groups
1 vote -
bulk notification update
I'm trying to disable the option "Send an email when a phone is added" on all users account. It is not an available option within a template. Please have an option to do this in bulk. Also, an option to disable notifications to users temporarily.
1 vote -
Ability to search/filter by events in groupchats.
our team uses ring as our primary communication method.When a team member has vacation time and or just will be out of the office for a period of time they will create a new event within ring central and send that event in our team chat. This is great however the events get lost very quickly when we use the team chat as normal.I would love to see something that allows us to filter by these events to see what days the team will be unavailable ect. Similar to how all team member can see a pinned comment.cheers
1 vote -
Password in sending email to fax
Customer would like to have a feature wherein sending faxes via email is protected with a password
1 vote -
ability to turn-off/do not ring the physical phone like Mitel when on an active call using the RC desktop app/mobile app
ability to turn-off/do not ring the physical phone like Mitel when on an active call using the RC desktop app/mobile app
1 vote -
The ability to change the ringer on the mobile phone app
It would be nice add a different sound to the Ring Central Phone app like you can the on the actual phone.
1 vote
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