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11051 results found

  1. Is there not a way to put the current caller on hold to accept a call just to put them on hold, and then continue with the first caller? Sometimes we have only 1 employee to answer the phone during a certain time.

    1 vote

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    New  ·  0 comments  ·  General Phone  ·  Admin →
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  2. Provide a TimeClock for Users in RingEX so managers can see how long a user has been logged into the phone system. Great to add for Live Reports and add within Business Analytics

    1 vote

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    New  ·  0 comments  ·  Call Queues  ·  Admin →
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  3. Voicemail will state the caller's number and time received first before playing the actual voicemail

    1 vote

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  4. 1 vote

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  5. To customize the information shared in voicemail email notifications for message-only extensions, we propose the following enhancements:

    The ability to choose whether the UC called number or the originating called number is displayed.
    An option to show the originating called/dialed number, particularly when the call originates from RingCX and is forwarded to the message-only extension.

    These improvements would allow recipients of VM notifications to identify when the message relates to their RingCX account, especially in cases of calls forwarded or transferred to their UC Message only extensions.

    1 vote

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  6. Text-to-speech option for Voicemails for Call Queues

    1 vote

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  7. I want to send group text message and ensure that each recipient receives a customized message.

    1 vote

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    New  ·  0 comments  ·  SMS/Text  ·  Admin →
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  8. There should be an option to turn off messages for Notifications on specific dates.

    1 vote

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    New  ·  0 comments  ·  SMS/Text  ·  Admin →
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  9. Customer would like to separate the activities of Desk Phone and RC App when they are paired. If the customer receives a call, if deskphone is set to ring first, there should be no effect on the RC app.

    1 vote

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    New  ·  0 comments  ·  Application  ·  Admin →
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  10. Brand: BT

    Please include an option to enable or disable the pop-up notification for accepting or rejecting outbound calls in the application. Currently, users must either accept or reject the call before it connects, but most customers prefer their outbound calls to go through automatically.

    1 vote

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  11. When checking call history for missed calls etc. we would appreciate to show user's availability status LED like in the chat window to see if it makes sense to call back or if the person is currently not available, on another call or perhaps inactive.

    1 vote

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    New  ·  0 comments  ·  Application  ·  Admin →
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  12. Add a button to the active call window to be able to directly send a chat message (beside the "normal" buttons like mute etc.) to the user on the phone (as long as he/she is a RC user) or at least to directly jump to the related direct chat with the user.

    1 vote

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    New  ·  0 comments  ·  Application  ·  Admin →
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  13. Customer request interdigit timer to be increased for inbound caller to have more time to enter DTMF in between numbers.

    Currently the interdigit timer is 2 seconds. If the caller takes more that 2 seconds in between entering DTMF, the system routes the call.

    For example: If a caller wants to press extension 1234 and if they take more than 2 seconds to enter the DTMF in between pressing 1 and 2, it will route the call to extension 1 because it took more than 2 seconds to enter the number 2.

    1 vote

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    New  ·  0 comments  ·  Call Queues  ·  Admin →
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  14. Don't show other call notification on external phone while using RingCentral Application

    1 vote

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  15. Currently, the Business Analytics portal for call records only has the option to filter Widgets by Users, Queues, Queues Agents, User Groups, Departments and IVR's. Would like to have the phone number added in the filtering options.

    1 vote

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  16. Add another way to get from the call queue and back out to an Extension or an IVR from there. Currently the only thing that can really happen is a caller leaves a VM or hangs up and doesn't leave a VM. But it would be nice to have another way OUT of the Queue, before getting directed to VM.

    1 vote

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    New  ·  0 comments  ·  Call Queues  ·  Admin →
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  17. Regarding the limitation on changing a user's country without Super Admin permissions: Our service desk role requires the capability to modify a user's country. Currently, this action is restricted to Super Admins only. It is essential for our service desk members to have comprehensive access to user management functions, including the ability to change a user's country, as well as full control over call queue management and phone number management. We kindly request that these permissions be extended to the service desk role to enhance our operational efficiency and customer support capabilities.

    1 vote

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    New  ·  0 comments  ·  Accessibility  ·  Admin →
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  18. Sometimes we need to Edit or View a contact when we are texting them or receiving a text from, You can't do this quickly in the Desktop app. You have go to Contacts, Look for the Contact then Utilize the Pencil etc.

    Same process for viewing the Contact information while texting them. You can't see their information quickly.

    I think the Contact Management of the Desktop App needs a lot of improvements.

    1 vote

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    New  ·  0 comments  ·  Contacts  ·  Admin →
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  19. Add a feature to forward call to a User's voicemail that has a call forwarding setup so that the caller can still leave a personal message for the User

    1 vote

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  20. Make it possible for a user to sit and monitor another for an entire day - no manual clicking on active calls through the HUD - extremely useful for training new hires or internal transitions to new departments.

    1 vote

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