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11080 results found

  1. Separate the ability to turn off configuration level change notifications from normal workflow notifications.

    We must turn off admin/configuration level notifications separately from normal workflow notifications.

    We do not want end users to be notified that they have been added or removed from a call group.
    We want users to be notified they have a missed call.

    In our onboarding meeting today, our RingCentral specialist indicated it was all or nothing.

    1 vote
    New  ·  0 comments  ·  Admin Portal  ·  Admin →
    How important is this to you?

  2. Include an indicator of the Primary Number when downloading a User List

    We would like to request to include an indicator of the Primary Number on the report when downloading a User List on the Admin Portal.

    The current setup only shows all the phone numbers assigned to the users which doesn't indicate whether a number is a Primary Number or a Direct Number.

    1 vote
    New  ·  0 comments  ·  Admin Portal  ·  Admin →
    How important is this to you?

  3. key templates upload

    Option for uploading key templates to all phones.
    Currently it's setup to manually add it per phone but wishing that there is a feature to upload key templates for all phone users that has the same devices on the account

    1 vote
    New  ·  0 comments  ·  General Phone  ·  Admin →
    How important is this to you?

  4. Swap the button for video to camera

    When going to send a message on the right hand side you have the video button available. It would be great to allow users to change that button to either camera or any other option.

    1 vote
    New  ·  0 comments  ·  Accessibility  ·  Admin →
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  5. Remove company name from top of desktop window and add status message

    I would like to see my Status Message so I don't forget to change it. I don't need to see my Company name at the top.

    1 vote
    New  ·  0 comments  ·  Application  ·  Admin →
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  6. Vanity numbers with special character

    Customer requested to have a Vanity number(#myvisa) that will have special character in the beginning before the letters.

    1 vote
    New  ·  0 comments  ·  Admin Portal  ·  Admin →
    How important is this to you?

  7. Transcription of Messages from RC App to notify on personal email feature

    Call in for Transcription of Messages from RC App to notify on personal email feature

    1 vote
    New  ·  0 comments  ·  Team Messaging  ·  Admin →
    How important is this to you?

  8. Phone device that automatically pick up calls

    Phone device that automatically pick up calls

    1 vote
    New  ·  0 comments  ·  General Phone  ·  Admin →
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  9. Sennheiser Bluetooth Headset

    Support for Wider Range of Headset Brands

    Enterprise Headsets are becoming more and more available and affordable. Different company's are now opting in acquiring affordable yet competitive headsets.

    Please have Sennheiser Bluetooth Headset supported in the near future.

    1 vote
    New  ·  0 comments  ·  Hardware  ·  Admin →
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  10. RingCentral mobile app can be use when dialing emergency hotline

    Customer would like to have use RC mobile app dialer calling emergency hotline

    Current behavior: it redirected to native dialer of customer mobile device

    1 vote
    New  ·  0 comments  ·  Other  ·  Admin →
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  11. the RingCentral app opens two windows during three-way calls, causing confusion and usability problems.

    User reported that when making calls using the RingCentral app, two windows open simultaneously.
    The first window displays six options: Mute, dial pad, speaker, add, hold, transfer, record video, and carrier and merge.

    The second window, which appears more active, shows an ongoing timer and the caller's number. and displays speaker, video, mute, ringcentral, end, and dial pad and merge

    Both windows show merge but only the other merge on the first screen works

    The user suggested to have the greyed out merge button remove so that it doesn't create confusion for RingCentral app users.

    See attached screenshot for reference.

    1 vote
    New  ·  0 comments  ·  Application  ·  Admin →
    How important is this to you?

  12. Outgoing email encryption

    Ability for outgoing and incoming email encryption, customer ask feature to have outgoing email to get encrypted.

    1 vote
    New  ·  1 comment  ·  Other  ·  Admin →
    How important is this to you?

  13. Polycom VVX 450 Auto login

    need to autologin/keep a user (for a conference room) when the phone restarts

    1 vote
    New  ·  0 comments  ·  General Phone  ·  Admin →
    How important is this to you?

  14. IVR Navigation Setup After a Number is Pressed

    Customer is requesting a feature that allows the * or # keys to function after a number is pressed in the IVR, enabling the caller to return to the previous menu rather than being directed to the voicemail of the extension when * is pressed.

    1 vote
    New  ·  0 comments  ·  Other  ·  Admin →
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  15. Ability for the RC app to identify where the call is coming from

    It would be better if the RingCentral app will have additional feature or capability. The ability for the RC app to identify where the call is coming from like the location, city and state.

    1 vote
    New  ·  0 comments  ·  Application  ·  Admin →
    How important is this to you?

  16. Archiving SMS/Text Bunched Messages

    As of right now, all archiving is done on a per text basis. For each individual text sent, that generates an archive in a standard note file. For the purpose of consolidating files, it would be very convenient if you could choose to opt into having a text thread downloaded at the end of a day (midnight) all into a single file so that way it’s easier to reference and entire conversation rather than having to go through each individual file to piece them together. Other text archiving services do this so I know the functionality is possible.

    1 vote
    New  ·  0 comments  ·  SMS/Text  ·  Admin →
    How important is this to you?

  17. 4 digit extension by default

    Hi team!

    Can someone implement a way for us to edit/add how many digits will be generated when customers are adding a new user. We understand that customers can just customize the extension number to their desire extension. However, one of my customer is looking for a way for us/them to make this only a 4 digit extension by default when adding a new user. We checked the SCP/AI and we can only change it up to 5.

    1 vote
    New  ·  0 comments  ·  Admin Portal  ·  Admin →
    How important is this to you?

  18. Allow Admins to set defaults for the Display Number settings

    Currently, when users leverage the MS Teams plugin, unless the setting in Service Web/the RC app for Phone > Incoming Call Information > Display Number > Display on > is set to "All phones and apps", the user will not see a popup in teams to answer calls.

    The customer wants to be able to set this as a default for their users, so if they integrate with MS Teams, the calls automatically will be answerable via the popup.

    1 vote
    New  ·  0 comments  ·  Admin Portal  ·  Admin →
    How important is this to you?

  19. call recording rules

    It will be more efficient if we have a call rule to record specific calls from specific phone number

    1 vote
    New  ·  0 comments  ·  General Phone  ·  Admin →
    How important is this to you?

  20. Ability to Forward Call Using a DSS Key Configured in Yealink T48U

    The Yealink T48U phones has a DSS key configured to forward calls from call queue and calls on user's DID to call queue. Its efficient when call forwarding is setup on the phone instead of enabling it on every users extension or ask users to enable it using their access, when needed.

    This feature should be available as it is practical and more convenient way on forwarding the calls either from call queue extension or on user's DID.

    1 vote
    New  ·  0 comments  ·  Call Queues  ·  Admin →
    How important is this to you?
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