9170 results found
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Call recording not showing in simple view
Cx wants to be able view all the recordings under simple viewwithout the need to click the detailed view to see the recording for the calls that went through the call queue
1 vote -
share forward recordings
if a user needs a recording from the logs to be able to share or forward strait
1 vote -
To have a pre-recorded voicemail that will be sent
To have a pre-recorded voicemail that will be sent to each of his customers just in case cannot reach them. To leave voicemail messages to every customer instead of automatically sending the pre-recorded vm.
1 vote -
Limit user access in analytics
A feature for limiting a non call group manager to view other user extensions in the analytics portal
1 vote -
Download performance report with specific Data
Download the specific time range that includes the number of calls per day and if it's inbound/outbound without the unnecessary data such as the specific time with separate AHT for inbound and outbound all at once
1 vote -
Customer would like to know if they can delete multiple custom rules at a time
The customer would like to know if they can delete multiple custom rules at a time
1 vote -
Capability to remove all of the messaging threads of a disabled user from appearing on the recipients end.
Capability to remove all of the messaging threads of a disabled user from appearing on the recipients end.
1 vote -
Ability to re-assign local numbers to another extension in bulk
as per the customer, they have a mass amount of number (1200+) that I would like to move to a different extension. Is there a way to do this in RingCentral? Possible to use a csv?
1 vote -
Snooze a Call Queue
There are often times that an employee will turn off the call queue from ringing and they forget to turn it back on. I would love to see an option to Snooze the call queue for 10 minutes, 1 hour, 1 day, or a week (ie, vacation). That will be very helpful and ensure people don't forget to turn the call queue on especially if they work in a customer support queue.
1 vote -
Add more email for Two Factor Authentication
We want to be able to add more emails in our extension's User Details> General. So we can receive the two-factor authentication code in multiple emails.
1 vote -
Put name changes say some type name wrong why can host change there name
if person on phone so know who is that person change name and raiser hand *#9
1 vote -
go fuck yourself
you should be wary of slavery
1 vote -
See the context or Body of SMS on admin portal
Wants to have option on the admin portal for me to see the sms body or context that the other users sent
1 vote -
Extending the Limitations for multiple extensions being the sender and receiver of SMS messages.
Such as a whole office being able to text from and receive SMS from the main number. This is helpful for a sales department to know who has sent what and when. This would operate just like the queue for calls but for texts. -OR- There should be the ability to mask the texting number on any given extension within RC to reflect the business texting number. This helps with integrations to CRM's that use texting and phone calls.
1 vote -
Ability to change the outbound number when sending text message from Missed Call
When sending new text messages the option to select an outbound SMS number from the main number or the direct number is available. However, when there is a missed call and I opt to click the text option under the missed call it allows me to text the missed call number but no option to change sms outbound number it defaults to the direct line and we would like the option to default it to the company number or have the dropdown option.
1 vote -
Provisioning multiple lines with RC features
must be able to provision multiple lines on the phone with rc features
1 vote -
call logs revision for the portal
cx is kind the confused when reading the logs, she doesn't get what the forwarded to is pertaining all about and wants you to precisely state on the logs where did the call goes as it goes straight to the mobile app or the desktop app. cause all she sees is the main line that's why she is under the impression that call are routed to the main line and not on the ext
1 vote -
Allow the @mention to be edited so you can remove the surname to make it more user friendly.
Most modern collaboration/social media platforms allow the @mention to be edited to remove the surname. This makes the user experience much more friendly when chatting/tagging people.
1 vote -
Play a government required disclosure to callers that is recorded as part of the call
We have to read a disclosure to clients and I'd like to have a recording I can send callers to. I currently send clients to a message only extension, but it is not recorded as part of the call. The government requires that the disclosure be recorded as part of the call.
1 vote -
To have an option to select account validation either via SMS or email only
User ID: 1616184021This account wants to receive 2-factor authentication via SMS only because a lot of them have access to the email of the super admin.
1 vote
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