12223 results found
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Disable Intercom Barge in Bulk
Partners are looking for an option to Disable Intercom Barge feature in the Admin Portal. Although, said feature can be disabled accessing the GUI of the devices, it poses an issue if the customer has multiple deskphones that needs to disable the mentioned feature. It would be a lot helpful and quicker if there is an option to Disable Intercom Barge in the Admin Portal.
1 vote -
key presses on IVR to ring 2 external number
Hello I am asking to add the feature to add multiple external number to 1 key press button of my IVR Settings.
1 vote -
Display Rate Center Information During Number Selection in Admin Portal
Request Type:
Enhancement / UI ImprovementSummary:
Request to add visibility of the underlying rate center location when customers select phone numbers in the Admin Portal (during area code and location selection).Current Behavior:
When customers purchase or add a phone number in the Admin Portal, they select a number based on the listed city/location and area code (e.g., Lake Oswego, OR). However, the portal does not display the technical rate center associated with the number block.As a result, customers may assume that the listed city is also the underlying rate center. In some cases, the actual rate center…
1 vote -
In a call queue settings, if an agent did an outbound call, he will not be bumped on the line.
In a call queue settings, if an agent did an outbound call, he will not be bumped on the line.
1 vote -
Add the 'Create task' option after creating a Trigger in the Workflow builder.
It will be great if we can add 'Create task' option after creating a Trigger in the Workflow builder.
1 vote -
Concurrent call Limit
Increase the concurrent call limit to more than 5 . this will allow us to received more call coming from our call queue
1 vote -
Automatic Deletion in Presence
When a super admin deletes a user extension in the presence, this change should automatically be applied to all user extension presences.
1 vote -
Outbound Caller ID
Customer wants to have the option to use the word "UNKNOWN" as an outbound caller ID that can be set up manually for each user.
1 vote -
Enable CNAM for New Zealand
Hi all, We would like to utilize the CNAM feature for outbound calls in New Zealand. Currently, this option is not available.
1 vote -
self booking appointment with Microsoft, Smoke Ball and Ring Central
Want to know way round for self booking appointment with Ring Central and weblink for video conference for Microsoft outlook, Smoke Ball and Ring Central
1 vote -
RingCentral official integration app with FreshService.
RingCentral official integration app with FreshService. The current options are a paid app by Loyally and Zapier,
1 vote -
Access SMS for Site Numbers
There should be an option to access SMS sent to site numbers.
1 vote -
increase maximum devices allowed to add on a paging group
Ability to add more than 25 devices on paging group
1 vote -
For BT : Customizable Softkey Layout for Cisco Phones
Feature Request: Customizable Softkey Layout for Cisco Phones
We would like to submit a feature request regarding the softkey configuration on Cisco phones.
Currently, the softkey layout is predefined and follows RingCentral’s standard design, with no option for customization. While this standardization ensures consistency, some customers have expressed a strong preference for the ability to modify the softkey layout according to their specific workflows and operational needs.
We request the introduction of a feature that would allow administrators (or users, where appropriate) to customize the softkey configuration on Cisco phones. This could include:
Reordering softkeys
Adding or removing specific softkey…
1 vote -
Ability to change color of FAVORITES, DIRECT MESSAGES and TEAMS folders
Right now it's possible to change the color of custom folders you create in the app.
Please make it possible to also edit the color of the default folders FAVORITES, DIRECT MESSAGES, TEAMS.1 vote -
Expansion modules on W76P
Please advise the import of the expansion module configuration in phone settings?
and if we add a handset do we need to change expansion module (and if we have 5 where to select 5?)
1 vote -
Keep "Available" status even when signed out of the RingCentral App
Please enable the 'Offline Presence' feature for my account/extension so my status can reflect call availability even when I am signed out of the app.
1 vote -
URGENT! Please, to be able to print text message history (including color pictures) using pdf format NOT ON TXT FORMAT AS IT IS AVAILABLE.
Printable message histories with color images are valuable for businesses for practical, legal, operational, and customer-facing reasons.
1 vote -
Allow more File types and file size limit for SMS
Should have more options of what file types to send and have more limit for the file size.
1 vote -
Ability to generate reports that shows percentage of our outbound calls that are made to mobile carriers vs non mobile carriers
Ability to generate reports that shows percentage of our outbound calls that are made to mobile carriers vs non mobile carriers
1 vote
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