11051 results found
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Ringsense Notes
It would be helpful to have Ringsense Ai notes enabled for Ringsense users who did not meet the deadline for pre registration for RingSense
1 vote -
RingCentral Message Audit
It would be helpful for the super admin if they have the ability to view the RingCentral messages between extension for audit purposes
1 vote -
Call logs, SMS and voicemail can be access at one tab.
There should be an option at the admin portal where all of the SMS, Calls and voicemails can be access at one tab.
1 vote -
Uninstalling RingCentral Phone App using a Stand Alone PowerShell script on a Windows system
Under article 'Uninstalling RingCentral apps using a PowerShell script on a Windows system', the script uninstalls all of the apps, what we need is a stand alone option to just uninstall the RingCentral Phone App.
1 vote -
Outbound Calling to Premium Destinations _ BT Account
Customer wants to be able to enable calling out to certain UK local premium numbers by the use of his handset/cloud phone and not on the portal.
Given the technology today, instead of saying " you're not allowed to call out to this number, please call your BT admin to enable it" , he wants to say " you're not allowed to call out to this number, if you wish to enable it, press ok"
1 vote -
Customize the Users Role for Analytic Access
Option to have be able to customize the access of the user for Analytic Report such as having the option of restricting the user to have a view only for a user or a call queue data report.
1 vote -
Enable selective call recording notifications for outbound calls
Currently you can turn on an outbound call recording notifications for all lines being recorded. There is no way to select which extensions the notification plays for, its all extensions or no extensions.
I would suggest adding a feature where you can select which extensions the notification plays on. My firm is based in Louisiana, which is a one-party consent state, we're not required to let the client we're calling know that they're being recorded.
However, we have some attorneys that work in states that are two-party consent states, where they are required to let the client know that they're…
1 vote -
Click to dial from Subject line of email
Current Situation:
In the RingCentral Windows app integrated with Microsoft Outlook, users can right-click a phone number in the body of an email to initiate a call using the softphone.
This feature is highly appreciated as it allows users to call clients directly from their signature phone numbers without additional steps.Problem:
The ability to right-click and dial is not available for phone numbers in the subject line of emails.
Frequently, phone numbers are included in the subject line rather than the body, forcing users to manually copy and paste the number into the RingCentral app's dial pad, which is…1 vote -
Call forwarding should be limited to user only.
Call forwarding on a user extension should not carry over on a call queue they are a member of.
1 vote -
be able to buy extra credit, sms bundle per user
Some times a user needs more text messages, but I don´t want to buy the bundle for all the users, I want to be able to buy per users
1 vote -
Marked as safe
Marked as safe text message using this app
1 vote -
Remove agent's visibility that their calls are being monitored in HUD
Agents are seeing in HUD that their calls are being monitored. We request to have the option to hide or remove agent's visibility that they are being monitored as it defeats the purpose of call monitoring.
1 vote -
Feature Request : Have option to Use the Primary number of the extension as the Contact Phone number
Feature Request : Have option to Use the Primary number of the extension as the Contact Phone number
Details : At the moment the contact phone on the user details is not allowing the Primary number of the extension to be its Contact Phone number. Every time it is saved it will say number not valid
Current behavior : when saving the primary number as contact phone it gets error Please use a Valid number
Brand : BT Business
1 vote -
Do not show the name of the user who answered a call from the queue
Wanna have option to not show the name of the user who answered a call from the queue on the app.
1 vote -
Move Extension number to the right side of the phone display
Transfer Extension Number to the different display of the deskphone
1 vote -
Toll-free Number as Caller ID for Outbound Faxes
When sending out faxes, the caller ID shows as (631) 676-1623. It should show the Toll-free number as the caller ID as this confuses the recipient of the fax.
1 vote -
Physical Site Forward button on desk phone
Need to make an "after hours" button on the reception desk phone that will put the site number to forward to the after hours extension. When they push the button, it forwards the site number to that extension.
We need to be able to change it at will on a DESK phone for weekends and special occasions when the office is on meetings, emergencies etc, we can not go to the website every time to change it.
Change it whenever we need it, by just pushing the button on the phone, we where able to do this on our old…
1 vote -
Remove permission to delete voicemails
To have the ability to restrict users from deleting their voicemail messages or set them to read only. Or another option would be an email notification sent to admins every time a user deleted their voicemail message so admins can check with them and have at least notification or documentation.
1 vote -
Ability to re-use email to set up another extension
- I need a user extension to be accessible by multiple users.
- They all have their own user extension and their emails are used for that, but they all need to sign into a separate account at different times
- Is there a way to do this?
- I can't re-use any of their email addresses it looks like for the two-factor log in
1 vote -
Refresh button to the RingCentral app
Add a refresh button to the RingCentral app, so users can update account changes—such as devices, numbers, or user details—without having to log out or close the app.
1 vote
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