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10688 results found

  1. Option to modify text ID information

    With multiple phone lines, ensuring we use the correct company number for outgoing messages is crucial. We're looking to customize labels to specify which company line each message is for, streamlining our communication with clients.

    1 vote
    0 comments  ·  SMS/Text  ·  Admin →
    How important is this to you?

  2. Show Overlapping Days or Time Length in Custom Rules

    I currently have the need for a custom rule for a user to apply from 5 PM on one day until 5 PM the next day. The rule is working, but there aren't any details available showing that the system knows the rule needs to apply through the next day, or the length of time the rule will apply for. Looking at it today, it seems like the rule will only apply for one minute from 5 PM to 5 PM on the same day. Having more details available would be helpful.

    1 vote
    0 comments  ·  Admin Portal  ·  Admin →
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  3. Add a note

    When communicating with patients it is normal to use a template. However, It would be incredibly helpful to be able to pin a note with the pt name or chart number to look them up easier. Or just to be able to tell them apart when answering questions that do not require us to go into charts.

    1 vote
    0 comments  ·  SMS/Text  ·  Admin →
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  4. ideas.ringcentral.com - Further Categorisation/tagging & Consolidation of similar ideas

    Whilst trying to search for an existing idea to up vote the amount of returned ideas was overwhelming and not relevant to the actual idea which makes this feature less than optimum.
    1) Consolidation of similar, the submitter can exclude their idea if feel not the same.
    2) We only use RC via the MS Teams Plug-in, therefore would be good to be able to focus on idea about that product.

    1 vote
    0 comments  ·  Other  ·  Admin →
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  5. stop randomly updating the Ringcentral app without warning.

    I hate the fact that the Ringcentral app just randomly shuts down and restarts due to an installed update. While I totally appreciate the fact that the app is always updated, it would be nice to be able to control when the app will close and restart. Perhaps a button in the top right of the app(similar to Chrome, Edge, Vivaldi, etc) that says "Restart app to update" instead of the app looking like it crashed and then starting back up again.

    1 vote
    0 comments  ·  Application  ·  Admin →
    How important is this to you?

  6. add a list of number in admin portal .where agent can not dial out those numbers

    the admin , should the ability to added a number in a block list , where agent could not have the ability to call those listed number .
    the admin will prevent the agent to dial out those number

    1 vote
    0 comments  ·  Admin Portal  ·  Admin →
    How important is this to you?

  7. Different internal rings

    If I want to call my co worker, it should ring different ring than normal ring so they know its internal (coworker call).

    1 vote
    1 comment  ·  General Phone  ·  Admin →
    How important is this to you?

  8. Customer wants to have an option for multiple extension to pickup the call at the same time

    1 vote
    0 comments  ·  General Phone  ·  Admin →
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  9. Option for multiple extension to pickup the call at the same time

    Customer wants to have an option for multiple extension to pickup the call at the same time

    1 vote
    0 comments  ·  General Phone  ·  Admin →
    How important is this to you?

  10. Other extensions caller CNAM on presence

    Have Extension line on physical phone display the Caller ID of who they are talking to. This would allow greater collaboration so other users could see who everyone else is talking to.

    1 vote
    0 comments  ·  General Phone  ·  Admin →
    How important is this to you?

  11. Allow blocking of MS teams call in RingCentral when RC main number is dialed

    customers should be able to block RC calls from their MS teams when the number has MS teams setup.

    1 vote
    0 comments  ·  Other  ·  Admin →
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  12. Ability to do outbound calling on Free account

    Hi we would to have the ability to do outbound calling on Free account

    1 vote
    0 comments  ·  General Phone  ·  Admin →
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  13. Increase call queue limit

    We've run into an issue, where there is an supposed call queue limit of 100 call queues? Can I ask if that can be increased for our company? We've recently migrated over to RingCentral, have have roughly 300 sites that would require a call queue for each.

    1 vote
    0 comments  ·  Call Queues  ·  Admin →
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  14. Customer Would like to Have A Data in RingCentral To Know why their SMS links are being block

    A Data in RingCentral To Know why their SMS links are being blocked without going to a third party to check.

    1 vote
    0 comments  ·  SMS/Text  ·  Admin →
    How important is this to you?

  15. Wants to have the options to listen to the voicemail of the shared line extensions

    Wants to have the option to listen to the voicemail of the shared line extensions

    1 vote
    0 comments  ·  Application  ·  Admin →
    How important is this to you?

  16. RingMe Pop Up Screen

    Hi Guys,
    Is there anyway to Remove Branding of RingCentral Name
    When the RingMe screen pops up,
    ie when the customer clicks on the RingMe Button on our website.

    1 vote
    0 comments  ·  Application  ·  Admin →
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  17. RingCentral compatible Pool side phones

    A request has been made for RingCentral to have its own supported and compatible Pool side phones to match user's company set-up.

    1 vote
    0 comments  ·  Hardware  ·  Admin →
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  18. Ability to force users to use the web based version only. Don't give them the option to download the desktop or mobile app

    Make it possible to force specific users to only use the web browser version and never give them the option to download or use the mobile or desktop app.

    1 vote
    0 comments  ·  General Phone  ·  Admin →
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  19. bridged call appearance Call/Line shared control

    So on the Avaya system, you can assign a user's call appearance (line) to another user as a bridged call appearance. The line is then shared access between the users. The owner can take line off hook and the brdg-a user can see the line offhook. If a call to the line owner rings in the brdg-a user can answer "on that line" place the caller on hold and the owner can then pick up call off hold. The difference i have seen in BCA on RC is the BCA is a separate line. In Avaya the bridged line is…

    1 vote
    1 comment  ·  General Phone  ·  Admin →
    How important is this to you?

  20. Make the search function better

    In the attached screenshots, I'm searching for a contact by entering the last 4 digits of their phone number but I get no results.

    1 vote
    0 comments  ·  General Phone  ·  Admin →
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