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  1. If I'm not using the RingCentral dialer, and initiate a call outside of the app, the caller ID used to make the call is the default one. There's no way to change this on the fly. There are many times when I want to use My individual caller ID as opposed to my company caller ID, or vice versa. If the calls being initiated from outside the app, it's not possible to modify this.

    What I think would be a great option, would be to have a setting toggle for prompt for caller ID each time a call is placed.…

    1 vote

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    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  2. Customers would like the ability to easily move phone numbers from one site to another from the "All Numbers" page in the admin portal. When admin clicks on a number in the "All Numbers" page, on the details page that the admin is directed to for the selected number it would be helpful to have an "Edit" button giving the admin the power to assign that number to a new or different site from that individual number's details page.

    1 vote

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  3. It would be ideal to have the ability to try to warm transfer to multiple people without having to take the customer off hold with each person you try.Right now, if i need to warm transfer on the mobile app to someone in my sales team but they are unable to take the call, I have to take the customer off hold and then start the transferring process again. It is not a seamless transfer for the customer or the person trying to transfer the call. The customer should be on the hold the whole time until you can successfully…

    1 vote

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  4. It would be great if it would be possible to have quick-recall call forwarding profiles to allow calls to my extension to behave differently when activated (in addition to the existing availability states). Say, I want a quick recall button for "I'm at a conference" which would quickly change the forwarding rules to go straight to another coworker in that situation, and then being able to quickly change that to another setting, say, "Desk phone only" which doesn't call forward to anyone else and does not allow calls through to the Ringcentral app. I know this can all be done…

    1 vote

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  5. Last 10 years we used xphone with the teampanel. (its like the HUD of RingCentral). It would be a great improvement if the shared status shown in the HUD directly.

    1 vote

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  6. It would be helpful if Users / Group Memberships would also show the Ring Groups that users belong to. To take it a step further is would be great to be able to add/remove Ring Groups from the users in this area as well.

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  7. To have an option to log in to three extensions in one application.

    1 vote

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  8. Dial Pad is missing in M2 Chip when RingCentral Desktop App is installed.

    1 vote

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  9. ability to easily share recordings with guest participants. Currently host needs to download and find a means to share the file with a guest.

    1 vote

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  10. To be able to remove the symbol sign "+" on the faxes we receive as PDF. Or able to customize the name of the PDF fax files we receive.

    1 vote

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    Under Review  ·  0 comments  ·  Fax  ·  Admin →
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  11. With the importance of CNAM and OB Caller ID, having the ability to:1) visually see Caller ID field data for each site as a column under Admin Portal > Phone System > Company Information2) have the ability to export Caller ID field data by site for an overview to know if the Caller ID needs to be updated based on company changes or acquisitions.

    1 vote

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  12. Ability to assign combination key to turn off or on Call forwarding setup on Polycom Deskphone

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    Under Review  ·  0 comments  ·  Hardware  ·  Admin →
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  13. Hi teamCan we add a filter button on the download all numbers so that the customer can select which area code or location of the numbers they want to download?It seems that the only option on the Phone system tab > Phone numbers > All numbers > 3 dots is the download all numbers and no option for the customer to choose which numbers they would like to download.

    1 vote

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  14. Sometimes , messages are received and read , but not responded to immediately. If it is followed up by many other received messages, then that message may be forgotten and buried in the list of SMS threads. There is currently no way to generate a report for text messages that have been received but have not been responded to. The idea is to generate a report (manually or automatically displayed in the admin portal), where the timeframe (ie. last 7 days, 14 days, or 1 month) can be specified and all text messages not responded will be listed. It would…

    1 vote

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  15. CSR should be able to Categorize the call to a predefined set of call types. (Ex: General, account login issue, Task-A, Task-B). As and when the CSR is talking to the customer they should be able to quickly select the type of call.

    1 vote

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  16. to remove the device contacts option from personal contacts via rc mobile app as cx might accidentally mixed all her contacts from her phone

    1 vote

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  17. Can easily check the call history on the phone device

    1 vote

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  18. It would make the data easier to understand if the data was not in GMT. If there were an option to select the time zone, or if the data would simply use the time zone of the user/site, that would be excellent.

    1 vote

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  19. We do not wish to have an audible prompt played that both parties can hear. Hence why we’d like a visual indicator to the end user that the line is recording.

    1 vote

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  20. In the Messages area, I can get a report that includes the name of the file that was sent by fax to a party. But it doesn't appear to be an option to add that data to the monthly report. It would add tremendous value to be able to get the name of the file sent along with the other data in the monthly report. As it is, I have to manually save that info using a cumbersome process. It would save me time and improve my documentation if you could include the name of the file sent in the…

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