11488 results found
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Default settings for new extensions
A way to setup default settings for new extension so that:
Inbound and Outbound recordings is turned on by default.
There is now "office hours" inbound rule applied.
1 vote -
Pin Team/Group Chat
I have hundreds of team/group chats, and every day, many of them will have new messages. even though we have UnRead filter for chats, when I read the message and navigate to another chat, the previous one will be gone. It is not easy for me to navigate around those chats I'm focusing on.
So my idea is, can we provide a Pin feature to the chats as well? So even if I filter only to show UnRead message chats, I can still see the chats I focus on when I read the message.
1 vote -
Change phone queue to match number inventory options
I used to change numbers in queues by adding the new number and removing the old one or remove the old one and then add the new one. Something changed to when you delete the number from the queue, it removes it from the inventory and has no choice of keeping it as I was told by support. Can this please be fixed where it doesn't delete the number from the inventory or have a prompt or option that clearly states to keep the number or not to keep the number.
1 vote -
Capability to Add IVR Keypress to Route to an Auto-Receptionist Number
We would like to have the capability to add a keypress in the IVR Menu that can route the call to a phone number that is assigned to the Auto-Receptionist.
1 vote -
Remove gap on the ring when the call is being forwarded to an external number
It would be great if there's no gap on the ring when the call is being forwarded to an external number so that the caller would not know that their call is being forwarded.
1 vote -
sms text
Have a seperate sections for sms texts to be saved into a seperate folder area (not add to favorite texts) so that we can have it saved for future leads when we have texts that we want saved without going through 50 to 5000 sms texts going down the line we have with all the sms texts.
1 vote -
Caller ID Flexibility
We have a Central Office and many Satellite sites, we need to enable a few specific staff members to be able to set their Caller ID to any of the Satellite Sites, at the moment this is a site by site basis.
1 vote -
Disable 2FA Requirement on a Certain IP Server/Location
Devices within a certain location should no longer require an OTP/code when signing in to different devices. The two-factor authentication should detect the login within the same server and should no longer require repeated 2FA/OTPs across computers/devices.
1 vote -
Able to select default region in the RingCentral mobile app
Able to select default region in the RingCentral mobile app. Currently we can change the region but after sometime or closing the mobile app it will revert back to UK/US. I want the region we select be the default.
1 vote -
check the call queue extensions listed on a specific call queue template
Option in call queue template to check the call queue extension who are using it.
1 vote -
Global Hotkeys
Alt + A is a helpful hotkey. However, there should be a setting to make this, and others, a global keyboard shortcut (not dependent on RC App being the active window). I would like to be able to answer a call without having to change windows.
1 vote -
Support for 7-Digit Local Dialing and Optional Outbound Prefix (e.g., "9")
Request to support simplified outbound dialing behavior, allowing users to:
Dial local numbers using only 7 digits (e.g., 555-5555) without including the area code.
Use an optional outbound prefix (e.g., "9") followed by the phone number to initiate outbound calls (e.g., 9-555-5555).
Current Behavior:
Outbound calls currently require full 10-digit dialing (area code + local number). Prefix-based or 7-digit local dialing is not supported.1 vote -
Live Chat for Lower Than 5 Users/Licenses
Access to live chat for fewer than 5 users/licenses.
1 vote -
adding option
Add Xfinity as an option to notifications
1 vote -
Call log report feature on the desk phone
The call log report feature in the admin portal should be available on the desk phone
The customer wanted to see the call log report details on his desk phone.1 vote -
Expand SMS Availability to All Brands with US/Canada Numbers
Currently, the SMS feature within RingCentral is exclusively available for RingCentral US and Canada brands. This limitation prevents RingCentral UK brands (and potentially other regional brands) that utilize US or Canadian phone numbers from accessing and utilizing SMS capabilities.
This restriction creates inconsistencies and inefficiencies for organizations that operate across multiple RingCentral brands but rely on US or Canadian phone numbers for specific teams or purposes. For example, a RingCentral UK entity with a US-based support team using US numbers cannot leverage the integrated SMS functionality for customer communication, internal alerts, or other use cases.
We request the expansion of…
1 vote -
Request for Silent Monitoring Feature via Cell Phones in Engage Voice
Customers would like the ability to silently monitor calls using their cell phones in Engage Voice. This feature would enable users to monitor calls discreetly without being noticed by the person on the call.
1 vote -
Shortcuts
Allow the app to interface with Apple shortcuts to allow automation like turning app calls silencing off and on based on physical location.
1 vote -
call log remove
Need to have a type of feature where we can delete some of the leg of a call log. For example set up is call queue, it is showing a lot of details that won't be much necessary while exporting the data. For example if it is tagged as missed, it should only be tagged as missed with the number calling and the number they called not the total result of the routing especially we're just talking about one call only.
1 vote -
Option for the IVR name to be dropped or adjusted when call is forwarded to a call queue
Option for the IVR name to be dropped or adjusted when call is forwarded to a call queue then follow the rule of the call queue. (ex. when the dialed number is the direct number assigned to the call queue, then all calls forwarding to another call queue it displays the group name of the call queue it first gone thru)
1 vote
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