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11051 results found

  1. Background: Agents will work from Salesforace events using click-to-dial function

    Need: always enable transcript for every call. The preference is to remove an option to disable transcripts for the agents and make it default.

    1 vote

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    New  ·  0 comments  ·  App Tasks/Events/Calendar  ·  Admin →
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  2. Consider implementing an exemption feature in the admin portal to allow selective sharing of external contacts within the directory, enhancing flexibility and control over contact management.

    1 vote

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  3. Individual user profiles to see how many calls they have taken while being a user

    1 vote

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    New  ·  0 comments  ·  General Phone  ·  Admin →
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  4. Currently, when in Account > Inventory and Usage > and you download the RingEx License user list, the extension and user's name are lumped together, which makes parsing through the data that much more difficult. Both should have their own columns.

    1 vote

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  5. We have a call from a user which is giving a Missed call notification to our admin extension 100 upon checking the call logs with your Representative it shows that the dialed number is the direct number of the user however the caller typed in the extension 100 to redirect the call to another extension, we wanted a way to disable the option for the caller to type in the extension midway to redirect the call

    1 vote

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  6. We use Entra ID account provisioning service with RingCentral. It works pretty well but we have noticed that RingCentral users created using the provisioning service have their Caller ID set to our main number. We would like it to default to the user's Primary Number.

    1 vote

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  7. We have a customer who would like to know if it's possible to determine whether the forwarding extension using ATA is busy or unavailable, or to have the forwarding status displayed in the log.

    1 vote

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  8. We would like a way or an announcement that the user will hear to to know what is the place of the user in the call distribution on a call queue

    1 vote

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  9. As the call will roll over from the extension and if no one answered, it will be routed to Call queue. And if that case happened, it should not be showing as missed call on the analytics.

    1 vote

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    New  ·  0 comments  ·  Call Queues  ·  Admin →
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  10. The ability to support the prepaid number as substitute caller ID for AU accounts.

    1 vote

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    New  ·  0 comments  ·  Accessibility  ·  Admin →
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  11. It would be great if we can send voice notes on the messaging platforms, just like WhatsApp, IG or FB.

    1 vote

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  12. Feature Request : Need to have the ability to retrieve phone numbers from anonymous calls

    Details : due to the calls being received anonymously on the BTCP system the phone number is not showing or reflecting on their end. The need to retrieve this information is due to the need of the customer requiring for details if they are being threatened by that particular caller that would need the police to be involved

    Current behavior : Anonymous calls only has a record of the call but no particular number displayed on the customers end and the tech supports end

    Brand…

    1 vote

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  13. • What issues is this solving for?
    -Customer's request
    • How will the feature help customer’s processes?
    -They don't want to use the feature
    • Who would benefit from it?
    - Customers
    • How should it work?
    - when there are two or more calls, they don't want to merge it.

    1 vote

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    New  ·  0 comments  ·  Application  ·  Admin →
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  14. Have a feature to schedule auto-restart for deskphones

    1 vote

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    New  ·  0 comments  ·  Hardware  ·  Admin →
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  15. Created a group under personal contacts but does not reflect in the Ring Central App

    1 vote

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    New  ·  0 comments  ·  Contacts  ·  Admin →
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  16. Have an option to transfer a contact from one category to another ( Example from personal to company)

    1 vote

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    New  ·  0 comments  ·  Contacts  ·  Admin →
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  17. Allow use of eSIM or SIM based deskphone device like Yealink T67 & T64 on RC platform. This allows for easy deployment for SMB customers. Customers do not have to worry about getting a internet connection for the device, instead use the 4G data.

    https://www.yealink.com/en/product-detail/lte-sip-phone

    1 vote

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    New  ·  0 comments  ·  Hardware  ·  Admin →
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  18. The ability to forward all robocalls to voicemail or play announcement only automatically.

    1 vote

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    New  ·  0 comments  ·  General Phone  ·  Admin →
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  19. Presence update when the extension info on admin portal is changed.

    1 vote

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    New  ·  0 comments  ·  HUD & Presence  ·  Admin →
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  20. I would like to request a feature that allows us to block callers to jump to other queues by selecting a number at an inopportune moment

    1 vote

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    New  ·  0 comments  ·  Call Queues  ·  Admin →
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