Skip to content
← RingCentral Ideas

Phone & Messaging

Phone & Messaging

Categories

JUMP TO ANOTHER FORUM

(thinking…)

I suggest you ...

(thinking…)

Enter your idea and we'll search to see if someone has already suggested it.

If a similar idea already exists, you can support and comment on it.

If it doesn't exist, you can post your idea so others can support it.

Enter your idea and we'll search to see if someone has already suggested it.

  • Hot ideas
  • Top ideas
  • New ideas
  • My feedback

10662 results found

  1. Option to allow call through

    Add an option that will be on/off that forces callers to press 1 to ring an extension. This would reduce spam calls. Example when enabled: "You have reached the extension of _________ to continue this call please press 1." If they press 1 continue processing the call. If not send to VM or even disconnect.

    1 vote
    0 comments  ·  General Phone  ·  Admin →
    How important is this to you?

  2. option to multiple add contact/bulk in RingCentral app

    It's convenient if we do have the option to upload/add contacts in bulk on the RingCentral app

    1 vote
    0 comments  ·  Accessibility  ·  Admin →
    How important is this to you?

  3. The Numbers That A User Used to Call Out Should Appear in The List for Texting/SMS

    • The numbers that they called in should appear in the list of SMS recipients though the numbers are not saved.

    • the customer should be able to send text messages by selecting the numbers on the recent logs for easy texting

    • customer can easily send a text message by selecting a number on a recent dropdown even if the numbers are not saved on the contacts

    1 vote
    0 comments  ·  SMS/Text  ·  Admin →
    How important is this to you?

  4. Control in Turning On and Off "Afterhours"

    A feature that would be really important to us would be having access for all team member to control turning on and off "afterhours"

    We work different hours and different shifts and by having "afterhours" available for all team members to control we can manipulate the call handling to ensure every call is handled correctly.

    1 vote
    0 comments  ·  Accessibility  ·  Admin →
    How important is this to you?

  5. Porting in a google voice number

    Allows a porting in of a VOIP account like Google Voice Number.

    1 vote
    0 comments  ·  Other  ·  Admin →
    How important is this to you?

  6. Queue calls not to follow business hours

    Business hours work 5AM to 7PM. Another call queue team works 24/7.

    1 vote
    0 comments  ·  Call Queues  ·  Admin →
    How important is this to you?

  7. Fax Transmission: Sender to be Notified that Fax is Received by RingCentral

    Fax Transmission: Sender to be Notified that Fax is Received by RingCentral

    • When the fax is sent to RingCentral, the non-RC sender should also receive a notification that it's successfully received by RingCentral.
    1 vote
    0 comments  ·  Fax  ·  Admin →
    How important is this to you?

  8. callers in the company directory should NOT be screened

    Users do not make a distinction between external/personal contacts and internal/company contacts. And in the apps, all personal and company contacts are found together.
    Since the feature states 'Ask for a name when: Not in contact list' this setting is ambiguous for users.

    I would suggest that this should be raised as a bug.
    Either callers in the company directory should NOT be screened.
    Or, the feature text needs to clarify that this only applies to personal contacts, and company contacts will still be screened

    1 vote
    0 comments  ·  Other  ·  Admin →
    How important is this to you?

  9. Device Visibility for ATA Connectivity Status

    This feature aims to enhance the visibility and monitoring capabilities of devices connected to Analog Telephone Adapters (ATAs) within the RingCentral system. Currently, users and administrators lack comprehensive insights into the status of devices connected to ATAs, such as whether they are connecting correctly, online, or offline.

    1 vote
    0 comments  ·  Fax  ·  Admin →
    How important is this to you?

  10. Joined label for private groups

    It's understandable that being able to see the private groups in search results implicitly means you have joined them. But with only a locked icon next to them in comparison to the "Joined" label for the public groups, it can be a little confusing. I think an explicit "Joined" label for the private groups can make the search results less confusing.

    1 vote
    0 comments  ·  Team Messaging  ·  Admin →
    How important is this to you?

  11. Save and recover ringcentral configuration

    The customer would like the ability to save their current RingCentral configuration/settings as a back-up and have the ability to download and restore from it in case of emergencies. This works like data recovery. To restore their saved settings will allow the company to get started with the service without having the need to recreate the settings.

    1 vote
    0 comments  ·  Admin Portal  ·  Admin →
    How important is this to you?

  12. Live Call Memo

    a VERY useful feature would be a small text memo with limited characters that could be attached to a live phone call. That way, when my receptionist looks up a work order to find who the call should go to, that work order # pops up on the screen to the transferee, so that person does not need to ask the caller the same questions that the receptionist did. This will save time, and frustration to the caller. Example: Receptionist answers the call, caller does not know who they need to speak to but has a work order #. Receptionist…

    1 vote
    0 comments  ·  General Phone  ·  Admin →
    How important is this to you?

  13. Call handling of the main number when phone status is change

    Feature that will change the call routing on the main phone number, currently we have a specific working hours and closed hours, however sometimes we log in early or log out early.

    And it would be nice to have a feature that once the status has been change it will ignore the custom schedule set up to the main number and user extension without going to the admin portal from time to time.

    Because they have a distinct call flow during work hours and closed hours wherein during work hours calls are routed to the user and after hours calls…

    1 vote
    0 comments  ·  General Phone  ·  Admin →
    How important is this to you?

  14. Call Queue Custom Answering Rule Overlapping Schedule

    For one of the call Queue, say QW i have created two rules.
    Rule1: working hours from 6 am to 3 pm forward to Queue A
    Rule2: working hours from 10 am to 7 pm forward to Queue B

    In my use case, I want the call to be forwarded to both the Q at the same time because both of these Queues are falling under the working hours.

    1 vote
    0 comments  ·  Call Queues  ·  Admin →
    How important is this to you?

  15. When an Admin has impersonated a user to perform Account checks, raise a test case etc. a formal notification is sent to said customer to e

    The customer will receive notification that there has been some Admin work against his account via the Email notification subject line, please ensure the customer has been notified.

    1 vote
    0 comments  ·  Admin Portal  ·  Admin →
    How important is this to you?

  16. Better phone number ordering process with approval

    We would really appreciate a better process to order new phone numbers. Something like:
    1- a level 1 Admin request to purchase new phone numbers
    2- request is escalated to a level 2 admin role or a procurement role for approval
    3- if approved the order is placed.

    1 vote
    0 comments  ·  Admin Portal  ·  Admin →
    How important is this to you?

  17. Disable zero dialing on call queue

    I have a zero dialing setup where the call will go to a specific extension. However, I want to disable this feature when the call goes to my call queue.

    1 vote
    0 comments  ·  Admin Portal  ·  Admin →
    How important is this to you?

  18. Forwarding list for user

    We are checking the on online account in the user extension, we are able to find the in which call queue and IVR the extension is receiving calls from It would be better if you would include which users are forwarding the calls to the extension of the user in question

    1 vote
    0 comments  ·  Admin Portal  ·  Admin →
    How important is this to you?

  19. Ability to log in and manually clear the park lines

    The only recourse to clear the park line is to wait approximately one hour for it to automatically clear itself. Having the ability to log in and manually clear the park line would be beneficial.

    1 vote
    0 comments  ·  Other  ·  Admin →
    How important is this to you?

  20. Distinguish between Landline or Cell Phone

    It would be helpful if RingCentral can distinguish if any incoming or missed calls were from landline or cellphones. Sometimes, we need to text the number who we missed a call from but are not sure if they are receiving the text.

    It used to be that if you tried to text a landline, it would bounce back, but it doesn’t even do that leaving you uncertain if the reason they didn’t respond was the landline or something else..

    1 vote
    0 comments  ·  General Phone  ·  Admin →
    How important is this to you?
1 2 … 420 422 424 … 533 534
  • Don't see your idea?