12777 results found
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Deferred Billing for Urgent Warranty Device Replacement
Summary:
Introduce a new phone replacement option that allows urgent shipment of a warranty device without an immediate charge, and instead applies a delayed charge only if the return device is not received by an agreed deadline.Current Options:
Warranty Device Replacement – RecommendedReplacement shipped after the faulty device is received by the distributor.
No upfront cost.
Device de-provisioned upon return confirmation.
Urgent Warranty Device Replacement – I
Replacement shipped immediately.
Temporary charge applied and refunded upon return.
Device de-provisioned immediately.
Urgent Warranty Device Replacement – II
Replacement shipped immediately.
Temporary charge applied and refunded upon return.
Device de-provisioned…
1 vote -
Allow an admin to add a second site and allow the site name to show up on the app.
If I have to two companies sharing an instance, I would like to have the company setup, two or more sites in the company then allow the site name to show up in the app for each site.
1 vote -
Ability to use multiple phone for intercom
Customer is requesting that his one extension with multiple deskphones can do intercom with each other internally.
1 vote -
Custom Rule to kick in when calles dial main number then a kay press
We need to set up call routing in which a caller dials the main number, presses key 2, and then the system follows the custom rule set.
1 vote -
Ability to Block Spam Faxes on a Message-Only Extension Built as a Fax Number
Aligns message-only extensions with the capabilities of standard user extensions. This enhancement would significantly improve the faxing experience for customers who rely on message-only extensions for their business operations
1 vote -
disable call waiting on a limited extension phone
if its possible to have an option to disable call waiting on a limited extension phone
this will be helpful to our valued customers in the future.Thank you
1 vote -
Display User's Direct Number in "Forwarded To" Field on Call Log
It would be greatly beneficial for us to have the option to display the user’s direct number in the "Forwarded To" field of the call log when receiving calls through the RC App.
Currently, when a user—who only uses the RC App—receives a call, the system defaults to showing the main number under "Forwarded To." This can lead to confusion and makes it difficult to identify the intended recipient directly.
We believe having the ability to show the user’s direct number instead would greatly improve clarity and call tracking.
1 vote -
A feature in the admin portal where it can be seen if the user is specifically using the mobile app (and whether it is Android or iOS) or th
A feature in the admin portal where it can be seen if the user is specifically using the mobile app (and whether it is Android or iOS) or the desktop app (and whether it is Windows or Mac).
1 vote -
route the call to autoreceptionist if no one answers
route the call to autoreceptionist or a greeting if no one answers: cx wants to have a message/announcement if the user didnt answer the call but he doesnt want the call to end after the announcement is played.
1 vote -
Enable background music on speakerphone activation on desk phones
Request to add a feature that allows background music to play on the speakerphone only when it’s activated.
The customer's previous phone system allowed background music to be activated by entering a code, playing continuously whether or not the phone was on a call. The customer would like to have similar functionality in RingCentral.1 vote -
schedule invites
We need a way to mass schedule invites instead of having to do one user at a time.
1 vote -
Support for a Shared "If No One Answers" Audio File Across Multiple Users
It would be helpful to have the ability to assign a single shared audio file for the “If no one answers” voicemail greeting across multiple users or user groups.
Currently, each user needs a unique recording — especially if their name is mentioned — which becomes impractical at scale. Allowing admins to upload one general message that applies to all (or selected) users would simplify system management and improve efficiency.
1 vote -
Task Window
- Can you make the default screen of task slightly bigger
- Rather than task replies in the left pane, could you please move the "task title, status, assignee" to the top section and have the task replies in the bottom half, so that more content is displayed in the replies. Cause even if I maximize the task window, the replies are still pushed to the left pane and limit the view of the replies.
1 vote -
Allow all USERS to read & reply to all sms messaging
I don't understand why everyone in the office who are ringcentral users cannot read or reply to all sms messages that we get. This feature is critical to our daily duties. This will allow all and any users to read and reply to our customers without relying on only one staff. To avoid unnecessary wait time for all customers and prevent miscommunication.
1 vote -
No delay in loading previous texts in the RC app
The Customer wants no delay when it comes to viewing previous text conversations.
Currently, there's a delay, they are forced to refresh the thread multiple times, before the previous texts become visible.1 vote -
have the Dialer except phone numbers with the format of (***) *** XXXX . Basically ignoring the prenthesis around the area code. I consider
To have the Dialer except phone numbers with the format of (**) ** XXXX . Basically ignoring the prenthesis around the area code. I consider
1 vote -
allow for the volume to be adjusted on a custom greeting upload, mp3 or .wav file.
When you upload a mp3 or wav file for a custom voicemail or greeting the volume is obnoxiously loud. There is no way in the application or on the portal to adjust this. I contacted support today and they said this was already in the feature requests but could not find it. The ability to upload a custom greeting/voicemail file is great but, if the sound is as high as it comes across it causes distortion and just sound bad.
1 vote -
Enable DND for messaging only
It would be nice if we can enable DND function for selective feature like for phone calls only, messaging only or SMS.
1 vote -
Message Send Failure Notification
When sending a text message, if the message doesn’t go through, there is currently no notification or any indication that it has not gone through. It takes returning to the messaging thread to see that it was unsuccessful. Please enable either a notification or “red dot” over the texting icon and the message thread to indicate when this has happened. Akin to if a message has been received.
1 vote -
Adding Users with phone numbers
When adding multiple users on the account, it should assign a phone number to each users but the phone number must be sequential and not just a random number.
1 vote
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