12234 results found
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Refresh button to the RingCentral app
Add a refresh button to the RingCentral app, so users can update account changes—such as devices, numbers, or user details—without having to log out or close the app.
1 vote -
transcript when using Salesforece RingCentral plugin
Background: Agents will work from Salesforace events using click-to-dial function
Need: always enable transcript for every call. The preference is to remove an option to disable transcripts for the agents and make it default.
1 vote -
Exempt Extension for Shared Directory
Consider implementing an exemption feature in the admin portal to allow selective sharing of external contacts within the directory, enhancing flexibility and control over contact management.
1 vote -
Individual User Profiles
Individual user profiles to see how many calls they have taken while being a user
1 vote -
separate user and extension from License & Inventory user download
Currently, when in Account > Inventory and Usage > and you download the RingEx License user list, the extension and user's name are lumped together, which makes parsing through the data that much more difficult. Both should have their own columns.
1 vote -
Direct number to be connected directly to User
We have a call from a user which is giving a Missed call notification to our admin extension 100 upon checking the call logs with your Representative it shows that the dialed number is the direct number of the user however the caller typed in the extension 100 to redirect the call to another extension, we wanted a way to disable the option for the caller to type in the extension midway to redirect the call
1 vote -
Call Log for ATA
We have a customer who would like to know if it's possible to determine whether the forwarding extension using ATA is busy or unavailable, or to have the forwarding status displayed in the log.
1 vote -
Track User place in the call queue distribution
We would like a way or an announcement that the user will hear to to know what is the place of the user in the call distribution on a call queue
1 vote -
The ability to support the prepaid number as substitute caller ID.
The ability to support the prepaid number as substitute caller ID for AU accounts.
1 vote -
Send Voice Notes via message
It would be great if we can send voice notes on the messaging platforms, just like WhatsApp, IG or FB.
1 vote -
Feature Request : Need to have the ability to retrieve phone numbers from anonymous calls
Feature Request : Need to have the ability to retrieve phone numbers from anonymous calls
Details : due to the calls being received anonymously on the BTCP system the phone number is not showing or reflecting on their end. The need to retrieve this information is due to the need of the customer requiring for details if they are being threatened by that particular caller that would need the police to be involved
Current behavior : Anonymous calls only has a record of the call but no particular number displayed on the customers end and the tech supports end
Brand…
1 vote -
disabling the merge call option on their application.
• What issues is this solving for?
-Customer's request
• How will the feature help customer’s processes?
-They don't want to use the feature
• Who would benefit from it?
- Customers
• How should it work?
- when there are two or more calls, they don't want to merge it.1 vote -
feature to schedule auto-restart for the phone
Have a feature to schedule auto-restart for deskphones
1 vote -
Creating contact group on admin portal but not reflecting in RingCentral App
Created a group under personal contacts but does not reflect in the Ring Central App
1 vote -
Transfering personal contacts to company contacts using admin portal
Have an option to transfer a contact from one category to another ( Example from personal to company)
1 vote -
Enable LTE based deskphone on RC platfrom
Allow use of eSIM or SIM based deskphone device like Yealink T67 & T64 on RC platform. This allows for easy deployment for SMB customers. Customers do not have to worry about getting a internet connection for the device, instead use the 4G data.
1 vote -
Robocalls forwarding
The ability to forward all robocalls to voicemail or play announcement only automatically.
1 vote -
Prensence update when the extension info is changed
Presence update when the extension info on admin portal is changed.
1 vote -
block callers from dialing other extensions while waiting on queue
I would like to request a feature that allows us to block callers to jump to other queues by selecting a number at an inopportune moment
1 vote -
Customer will be automatically routed to voicemail after being placed on hold for 2 minutes or more
If I place customer on hold, the customer will be automatically routed to voicemail after 2 minutes or more
1 vote
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