13296 results found
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Workflow builder for Company Greeting
If an account has the auto-receptionist routed to Company Greeting and then receives a call that gets disconnected while at the company greeting phase, a missed call is generated. There should be an option to create a workflow builder when the call is just at the company greeting phase.
1 vote -
External Contact Export Edits
Include the ability to add or change an external contact field without having to re-download the entire .csv file to make a change for just one user. Perhaps add an option to edit an external contact list in the admin portal page where you can add > extend the list > remove an external contact > or make modifications to the external contact list individually for one user if needed; without having to modify the entire .csv file. Seems like this is a waste of time when this could be done at an individual basis and would also lessen the…
1 vote -
"Find & replace all" button for AI Notes
For AI Notes, it's pretty tedious to edit and replace every misspelled name or word. However, if a find & replace all button to fix this issue.
1 vote -
Add the length of time a caller has been on the line as a third option on the caller ID display
Add option to report on which IVR option(s) a customer chooses during a call. This would greatly enhance the ability to determine whether IVR changes are effective.
1 vote -
Voicemail first before routed to IVR Menu
The customer requests a feature modification to the main IVR system. They want the system to ring 2-3 times, depending on the caller's selection, before routing to voicemail. After the voicemail message plays, the IVR should then ring as usual.
1 vote -
Status changes to DnD during calls
Make an option so whenever we pick up a call, DnD is temporarily turned on during the portion of the call, and once you're off the phone, you go back to available.
1 vote -
Enable Site Reassignment for Unassigned Devices with Phone Numbers
Request to restore the ability to change the site of an unassigned device in the Admin Portal, even when a phone number is already associated with the device. This will allow admins to properly organize and manage devices without needing to unassign phone numbers first.
1 vote -
Ability to recreate an extension
Clone User from the admin portal to have an option to more quickly recreate an extension
1 vote -
Set up a limit for outbound calls
A feature for outbound calling that will allow admins or users set up a limit or duration for outbound calls which will disconnect calls once the duration is reached. Example is if an extension has a 5 minute outbound call duration limit, after 5 minutes the call will end.
1 vote -
need old text messages
I have to go to court, I need copies of old text messages. yal should not be deleting my company information at all. These are very important messages.
1 vote -
New patient to receive a text message on where to go to complete a form
We are receiving multiple new-patient calls, and some callers are having difficulty finding our website. I would like them to click "1" to receive a text message with a specific link to complete the form. And contact information so they can save it on their phone.
1 vote -
Option to disable ringback/transfer behavior for picked up monitored lines
Currently, when a user (Ext A) retrieves a call that was placed on hold by a monitored colleague (Ext B) using the "Enable me to pick up a monitored line on hold" feature, the system logic treats this as a full call takeover/transfer. If Ext A subsequently places that same call back on hold, the system triggers an automatic "Return to Sender" ringback to the original user (Ext B), appearing as an active Transfer in the call logs.
If Ext A picks up Ext B's call and puts it back on hold, the call should revert to a "Neutral Hold"…
1 vote -
Yealink T88 Series Autoprovisioning
The T88 came out recently and is a very capable phone for specific users, could this be added for auto provisioning like the T54?
1 vote -
The ability to have Unavailable and In Meeting added to Ring Central App
Though it's ok adding notes for your status but we would like to have the ability to have hard coded statuses like. Unavailable, Lunch, In-Meeting. Currently it has Available, Do not disturb, and Invisible. More customization for our Company would be great. Then our Admin could edit the list to best suit our company.
1 vote -
Notification which lets you know that an individual you are tracking on messaging turned to Green status.
Notification which lets you know that an individual you are tracking on messaging turned to Green status. This will improve your chances of catching the person when they are available.
1 vote -
Ability to disable or hide the workflow builder feature in RingCentral app
We would like the ability to disable or hide the Workflow Builder feature within the RingCentral app. Administrators should be able to apply this restriction to the entire organization or specific user groups.
1 vote -
Allow a bulk update of devices to users already in RingCentral from Phones that are in the portal.
We already have the ability to bulk update user information. I am hoping that RingCentral can add a tab to put serial numbers/mac addresses of devices that are already in the portal to assign to users. I know you can do this if you are bulk uploading users as the system see's the devices in the portal. But in some cases the user accounts are created first before the devices are ready to be assigned. Doing it one by one for a large account is a bit tedius. To be clear, I am not talking about BYOD devices, I am…
1 vote -
Click to dial on deskphone
This feature has been used for several years and very helpful in contacting prospects quickly without the need to physically dial the phone. It is essential in our business and would be helpful if I can have this feature back again .
1 vote -
1 vote
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Custom Rules - instead of clicking for each number, simply type the number
Every time I update the date/time of a custom rule I have to click through the date times one at a time. It would be so much easier to just type the time. Ie: 4:30.
1 vote
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