11051 results found
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Creating a new Feature like an Interactive messaging Bot via SMS
It helps business owners in answering inquires and concerns via sms without human interaction.
1 vote -
Add ability to migrate account from single-level to multi-level IVR without losing account configuration
Currently, if attempting to migrate a RingCentral Office account from Single-Level to Multi-Level IVR admins receive a warning that much of their call routing and overall system configuration will be removed and must be reconfigured. It would be very nice if RC could figure out a way to enable the migration path from single-level to multi-level IVR whithout customers having to rebuild much of their system configuration.
1 vote -
Add functionality for other headsets
My company uses a wide variety of headsets, some USB, some Bluetooth. Each headset has various buttons for volume control, answer/hang-up, etc. Why don't these work with the Ring Central app? Why do Only Plantronics and Jabra headsets work? Every other program seems to function with these buttons on random headphones with out issue. Please fix this.
1 vote -
Ability to see CQ's and IVR's attached CQ's - in reverse
Currently, you are able to click on an IVR and see what CQ's or other IVR's are attached to it and drill down from there. Currently if I locate a CQ and want to see (in reverse) other CQ or IVR's attached to it. This way we can easily click an IVR or CQ and see a clean layout of where it is located and all it's attached to.
1 vote -
Poly E550 Expansion Module Limitiations
I have a bunch of Poly E550 phones I bought from Ring Central and I purchased the Poly Expansion module as well. Unfortnately, the expansion module doesn't really work because you can only add up to 48 total lines through Ring Central, although the module can include many more lines, up to like 100 or something much more. It is connecting just find with my E550 but because it's not on Ring Central as an expansion module option, it's not allowing me to use the full potential of the expansion module. Basically, the system is thinking I don't have it…
1 vote -
Allow patients to select option to continue communication in text
In Ringrx I could have the patient select a numbe, eg 2, to continue via text. They would get a text message and could continue to communicate with us. Seems like a basic feature and dissappointed I paid for a year and can't access that feature. Is it on the roadmap?
1 vote -
needs a feature in online account will have a feature to show users that are on DND.
needs a feature in online account will have a feature to show users that are on DND.
1 vote -
remove beep sound for intercom
requesting to remove the beep sound every time we need to do intercom
1 vote -
Ability to use a number for SMS only
Is it possible to designate a phone number in Ring Central that accepts text messages?
1 vote -
Configuring Company Numbers and Info on the mobile app
Please allow configuring Company Numbers and Info on the mobile app. Previous versions used to have this feature and it's really convenient for changing settings remotely or on-the-go for account admins.
1 vote -
Numbers to be in numerical order
I would really like the numbers in Ring Central when trying to choose new numbers to be in numerical order. When setting up an account for a new location, it would be nice to be able to get numbers that are sequential or close to
1 vote -
Separate Button for Group Text
There are users that always send Group texts and it is tedious for them to always press create group text or navigate to another option to send group text as the design and option on RC Desktop app is different on RC Mobile app.
1 vote -
Users should not be able to transfer calls to call queue
We want a feature wherein users will not be able to transfer calls to call queue
1 vote -
Wait time greeting.
I'd like to know if the current IVR for our organization could include the feature of informing the caller about possible wait time before they're connected to the an available agent.
1 vote -
Exporting team member list.
For larger members teams already who wanted to extract the lists of the names that were added on the said team through RingCentral app.
1 vote -
Revalidate the user every 30 days
Revalidate user s every 30 days due to HIPAA
1 vote -
Jabra pro 925 incompatibility issues
I am having an issue with my Jabra Pro 925. It can work with the ring central app but not on a yealink phone. I know that this is not part of the certified list however we know that there a lot of people aside from us who have this headset. Please add this ASAP.
1 vote -
Internal and intercom calls only and no calls outside the account users.
We are a school district, we have dial in intercom system at each school. Currenly anyone can access them from any all areas. We need this to be changed so that only our internal extensions can access the intercoms and we don't want the Mitel phones to recieve calls from outside the account. This was working with Mitel before we migrate to RingCentral
1 vote -
User Shows Available While Waiting for Call to Connect
We have found that the User presence still shows available if somebody is in the process of making a call, but the call has not connected yet. This can be confusing for our Receptionists who are trying to place a call to somebody they believe to be available, who are in the process of trying to call a customer. It is very specific timing, but would be nice if the application was able to pick up on the fact that a call was trying to be placed, because the dial pad is open and the call is ringing, and to…
1 vote -
Update User Presence When Mic is In Use
It would be nice if the application could sense that the mic was in use, to be able to automatically update the Presence to "On a call", or something similar, when on a web meeting outside of Ring. If we are on a meeting with a client, using other products besides Ring (maybe they sent a GoToMeeting, Zoom, etc. link), our user presence still shows Available. It would be nice if the system was able to detect that there was a meeting in progress in another window.
1 vote
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