Please fix this ASAP! I have suggested this since I switched to RC in 2020. I do not want my receptionist to have to log into my account anymore in order to respond to text messages from customers. Please move this up to URGENT!

My company has a need for outside users (non Ring Central numbers) to text a common number as a "help" line to speak with a team member. The problem I have is I need this to be setup similar to a shared inbox. Meaning, a text comes in, a number of defined team members see it, first available responds. I would like the response to come from the "help line" number, not the individual number of the tech who responded.Is this possible?

Can our whole team receive incoming text messages from our clients and then be able to respond by whoever get's to the message first

Call Queue Members Should Be Able to Receive SMS from the Call Queue Direct Numbers

SMS received to be routed to multiple mailbox instead of just one

Having the option to use the company number as the SMS ID in every extension on the account

We need: We need to be able to have one line that we can add group members to where they can Shared SMS where multiple users can receive and send to customers, but it appears to show up from the same shared main number from within the group. - with a list of comments that change color when addressed down the left or right side.

This feature is a must for streamlining responses to the main number texts. Currently all my users need access to admin account for access to read and respond to customer text messages. VERY FRUSTRATING! Any update on when this feature will be released?

- cx wants a call queue to be able to send a receive text and sms will be distributed to members

This suggestion has been proposes since October of 2020. Per RC this suggestions along with other similar merged suggestions have been in the "planned" stage for many months. What is the proposed timeframe for this enhancement? Not having this feature is a detriment to our business and customers. As other have stated this a simple and standard feature for other VOIP services, that I may need to consider moving to.

Please make this update ASAP.

this is urgently needed. Any updates from RC on the status?

So stupid that this is not available w/RC yet. Vonage has it, it's called "Business Inbox". Currently we are having to pay extra for the BeeTexting app in order for all employees to have unfettered access to text messages. C'MON RC, get it together!

There were customers who just want the main number to show up as the recipient and sender of the sms.

To be able to have all users to have access to view and respond to sms from the same number on the account (RingCentral App)

Have you run into any issues having multiple users all logged in to the same account? Or is everyone still able to place/make calls, SMS etc?

PLEASE get this programmed. This is a much needed and highly sought after feature.

I want to make a user be able to send and receive text messages from all numbers even if these numbers are assigned to another users.

when creating a text message, I now get multiple options on selecting a phone number to send the message from. Is there a way where all my employees can only send text messages from our main company numbe

My company provides a unique number to each employee. I manage a team who regularly texts with clinical staff and patients. When a user is on vacation, I need a way to forward their calls and texts to another user so there is appropriate coverage & the recipient does not go unanswered.