This update is absolutely essential for the efficient use of SMS messaging as an organization. This needs to be a top priority.

Jessica - our company is using Avaya Cloud Office on the RingCentral framework and we also have been using Beetexting through the Beetexting web app... Are you saying that there is an integration that allows Beetexting to live inside the RingCentral interface? Too clarify.... Does this integration allow for the user to work inside of RingCentral and have all the functionality of Beetexting? OR Does it simply mean, we can do what we are doing today which is connecting the two systems but still having to work in two different programs? RingCentral & Beetexting

This is a feature when groups are receiving codes that are critical for work group. Having this feature enabled allows the team to see these codes without relying on other users to forward the message from RingCentral. This group feature should be visible for the associated team in RingCentral Call Group.

For our business operations, it is extremely important to have multiple users able to send SMS from the main number. This is essential for maintaining a professional image and ensuring consistent communication with our clients. Since we are a service-based company dealing with sensitive and time-critical matters, having SMS communication centralized under one recognizable company number is crucial for both our internal workflow and for building trust with our customers.

Only allowing one person to answer the Call Queue texts is very lackluster. I really hope a solution can be found to allow the entire Call Queue to respond to texts.

We're having the same issue — we need all users in the company to be able to view and respond to text messages. It's very frustrating that only one user currently has access. This setup is not practical for our team communication. It is so annoying to make our customers text different numbers. I will definitely be looking for a different phone provider if this cannot be fixed asap

While I appreciate that RC responded, pushing this off or suggesting a separate paid integration isn't helpful.

I was shocked to discover that my staff, for whom I pay for each to have a separate RC license, cannot see texts to our main number. That isn't acceptable.

Having a single integrated call/text/video platform with click-to-call is why I chose RC years ago and why I've stayed despite what feels a higher price tag than alternatives (6 figures / year vs. say having a $12/mo VOIP line or something).

I do not run a call center where it makes sense to pay thousands a year for a texting add-on (no joke, that is what your recommended integration costs).

Like many (if not most) small businesses, we simply need our small team to communicate with our clients/customers. RC, please consider your small business customers. They want to stay with you so long as you provide the services they need for a fair all-in price.

We need this so that when a team member is out, other team members can support SMS!

We're encountering the same issue — we need all users in the company to be able to view and respond to text messages. It's very frustrating that only one user currently has access. This setup is not practical for our team communication.

This affects us when we are in Sales Force. There are 2 of us that follow up on leads. While we are on the page for the lead we use the integrated Ring central app on the bottom left side of the page. We do lots of flollow up texting. If I send a text to a lead my co worker who may be working the lead the next day needs to be able to comment on that same phone number so that it appears they are only communicating with one person and the conversation flows

Please consider enabling SMS access from all extensions using the main number — it’s very important to respond and receive text messages

Hello, is there an update on this?

This would be so helpful! Please do it sooner rather than later!

Yes, I need my entire staff to be able to respond to a text message, just as they would be able to answer and respond to a phone call. Everyone assumes they can text phone numbers, which causes a lot of confusion and lost messages and frustration on the part of everyone when we are not able to do that.

As a growing business with multiple team members handling customer communications, it's essential that we all have the ability to send and receive SMS from the main number. This ensures a unified experience for our clients, avoids confusion, and allows our team to work efficiently across different shifts. Not being able to manage all text communications from one central number creates serious operational challenges and affects the consistency of our customer service.

When someone telephones our office, Ringcentral does an excellent job of managing the call queue so anyone in the system can answer. In the year 2025, it wouldnt seem like such a big request to have the same functionality with an in bound SMS message. Thanks.

Call Queue Members Should Be Able to receive SMS Reply to SMS using the Call Queue Direct Numbers

This is a must ! Zoom can do it. If this isnt added soon, i may have to leave RC

Should be able to both receive messages and also send messages.

I asked about this feature when we were first signing up, and it is central to our use. We switched from a cheaper system where this was possible, and now we've lost this key functionality.