This feature is extremely important for our team.

Allowing only one extension to send SMS from the main company number limits our ability to operate efficiently. We rely on multiple team members to manage dispatch, customer updates, and time-sensitive communication.

Please consider enabling SMS access from all extensions using the main number — it’s a critical need for businesses like ours.

It is essential for our agency to send and receive messages from the same number. This helps prevent confusion among our customers regarding the source of our communications. Additionally, it allows our team to easily keep track of whether we have responded to text messages from customers.

I need to be able to text from the main line so that when a response comes in and I do not see it, another team member can view and let me know or even respond. The customer needs to know they have a number to call or text and not be confused to whom they are speaking to. We are one team and they are speaking to Kicker Insures Me.

This is extremely important to us. Clients get confused by the different numbers. It would make things so much easier on the team and clients to see them from the main number.

Yes, it is extremely important that we all have access to receive and send information from the main line.

This is very important to us. We need this to work so that the team can all see from the main number. Clients get confused if we give them different numbers to send text messages especially if it's a picture.

This was the main reason we chose RingCentral. I assumed it would work. Now I'm not so sure and may have to choose something else. Luckily we hadn't switched all our numbers. We decided to test it with our travel department. Unless this is added soon, we will be going somewhere else.

Vonage has had this for YEARS.

Like, this seems so basic that I didn't even ask about it before signing up.

This is so important to us, I don't understand why the ringcentral system works this way.

If this capability is not added soon, we will have to find another service provider. Absolutely critical.

It is highly problematic not to have this function enabled. This is an absolute must.

This was the whole reason i signed up for RC in the first place!!!

This was a promised feature during the pre sign-up demonstration. After over six months of back and forth before getting SMS approved, it turns out that the feature is not really usable as others have described. Please get this corrected ASAP!

This is a critical function for our company and we have already had to bring on another texting provider to make sure that our customers get our messages properly. If Ring Central can’t get this fixed, we may be leaving for another phone line as well.

If the inbox is not shared it's about as useful as the current setup (useless).

One team member cannot be on call 24/7 and be responsible for all inbound / outbound SMS messages.

The feature was promised to us as just a few months away when we signed up with ringcentral (2 years ago). Then we were pushed to ideas, then we got a Q2 date and a year later we don't even have the dollar store version above?

If the inbox is not shared it's about as useful as the current setup (useless).

One team member cannot be on call 24/7 and be responsible for all inbound / outbound SMS messages.

The feature was promised to us as just a few months away when we signed up with ringcentral (2 years ago). Then we were pushed to ideas, then we got a Q2 date and a year later we don't even have the dollar store version above?

This is a must. Please allow multiple users to send out SMS from the main numbers ASAP

We all share one number and our clients all have that number. We need to be able to receive the messges from it. Everyone from different shifts needs to be able to see what happened prior to their shift. we dont want the client having 9 different numbers.

Will this be possible soon??

This is an absolute necessity in our business and the main reason we moved to Ring Central. I now have to do a work around where every person on my scheduling team signs into the "shared line" and then they also have to have the app on another device to log into their own line. It really shouldn't be this complicated and this change would significantly improve the workflows for our busy business-Kayla

Absolutely unbelievable. I'm dumbfounded really. Clearly "SMS for call queues" is a completely different feature. A shared inbox is by far the most requested feature on here, it was promised to be delivered in Q2 2024, delayed, and now we don't know if it's coming at all?! I think about this literally every day. I got excited every 1st of the month for the release notes hoping it'd be in there.

We and our customers are inconvenienced every day because our main number texts go to only one person after we switched from Grasshopper (of all places) and lost a shared inbox.

I can't fathom why this wouldn't be top priority because clearly customers are leaving for other VOIP providers over this. Beetexting must have some real dirt on you guys.