Audit Trail Enhancements
This idea is a combination of other ideas around improving RingCentral's RingEX Audit Trail feature.
Improve logging for all items that are added, moved, changed or amended within the Admin Portal.
As there are so many great ideas and suggestions for Audit Trail enhancements, we've merged them into one record to better track these feature requests. Your individual idea has not been lost, and our development team knows how important this part of the system is for everyone! We'll provide more updates when available. Thank you!
In the meantime, please continue to leave comments on your ideal audit trail enhancement and use cases.
-
Cesar
commented
Add Log in information to the audit Trail (failed log ins-Account Locked Out)
-
Frank
commented
Would like to see an audit trail on physical devices. If a user puts a phone into DND, Call Forwarding or makes any changes on the physical phone.
-
Tom
commented
Any changes to a monitoring group need to be captured and reported in the Audit Trail. The Audit Trail should capture if user is being added or removed from Users that can monitor/to be monitored. The identity of the person making the change to the monitoring group should be captured in the Audit Trail as "Change made by".
-
Tom
commented
Audit Trail is a selectable feature in custom user roles, but only becomes available on the Super Admin or Billing Admin Role (per RingCentral documentation).We have custom Site Administrators that would greatly benefit from the Audit Trail feature, but it is currently not available to them even though the custom role has this feature checked.
-
Jojo
commented
Audit Trail should include changes made to User Extension's Call Handling "Missed Calls" tab forward to an extension for proper monitoring
-
Elkhart Call Out
commented
IRV menus which are not changed often but when something changes like removed or change it would be nice to be able to track whom made the change or was it some system glitch (which I suspect in my case) that deleted the entries in my main number IRV. I am sure there are other things not listed in audit trail as I see when searching Ideas.
-
Chase Hormel
commented
Have the ability to subscribe to the Audit Trail, much like you do for Performance Reports. I have Super Admins that want to periodically receive the Audit Trail to review and would like it automated.
-
Joe Bell
commented
Customer would like the ability to see when a number has been ported in/out and by who. The Audit trail would be a great place as they could see dates, number, and owner.
-
Jake
commented
Looking for a way to make it possible to schedule daily, weekly etc. audit trail reports to be emailed from the rc admin portal. Using certain filters for extensions, departments, etc.
-
Jake
commented
Looking for a way to limit the scope of the Audit Trail access to only specific departments/teams/extensions without full access to all sites and the company.
-
Jake
commented
We are looking for a way to audit who makes changes to excluded parties in the dial-by-name directory.
-
Annette
commented
Increase the maximum record for the field 180 days. Would like to show all activity for 180 days.
-
Jhan
commented
Would like to be able to schedule weekly or monthly reports that contain audit trail events for the past week/month.
-
Juan
commented
We will like to know if you guys can add the call monitoring permissions to audit trial, we just had a situation where someone add one of director extension to the can be monitored permissions option with everyone in the company and we check the audit trial and there nothing there about the changes on the extension. SO we will like see if this can be done and soonthanks
-
Sabrina Rivarde
commented
This would be useful for admins to see timestamps of these upload in the audit trail. To have the ability to individually see all of the changes that have been made within that upload. This would allow for better tracking of information and of any changes that were made.
-
Brian
commented
Currently audit train shows times that the status was updated, there should be a way to include a filed to summarize time in a particular status to track user availability
-
Thornbridge
commented
Would be nice to see the IP address of people trying to log in to the portal in the Audit Trail. This would help admins to work out if logins are genuine users or not.
-
Thornbridge
commented
Would be nice to be able to have the option of archiving the Audit Trail the same was as the call logs are.
-
Justin
commented
I would like to be able to post a memo on the audit log after I make a change. This would be useful to notate why changes were made for others looking back in the future
-
Brandon
commented
Unable to see change within the audit log and/ or comments section after uploading changes to template.