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  1. would like to be able to configure what caller ID is used when forwarding calls to external numbers:Pass through caller’s CIDoutpulse queue/user/site CIDMain application for option 2 is for on-call rotations. Recipient of call would know it’s an on-call issue and they need to answer.

    5 votes

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  2. BT Call Pickup Group when Forwarded to other user's phones, forwarded vis custom rule or forwarded via phone is considered a limitation at this time per the support site. They would like to have this limitation lifted in future updates.

    Ref: https://support.btcloudphone.bt.com/articles/en_US/Knowledge/Set-up-a-Call-Pickup-Group-on-BT-Cloud-Work?retURL=%2Fapex%2FSupportPortalSearch%3Fc%3D%26k%3DGroup%2BCall%2BPickup%2Bgroup%26action%3DSearchAnswer%26sortBy%3D&popup=false&Title=Setting+up+a+Group+Call+Pickup+Group+%7C+BT+Cloud+Work

    3 votes

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  3. In behalf of customer, they would want to have an option on RingCentral for Salesforce softphone for "Ringtone and notification source" under Audio Settings the same as what we have with RingCentral app.

    1 vote

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    New  ·  0 comments  ·  Application  ·  Admin →
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  4. Customer is placed on hold (from any extension) and is able to dial 1 to be directed to the message only extension

    1 vote

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    New  ·  0 comments  ·  Other  ·  Admin →
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  5. on ring settings to select which ringcentral app to answer incoming call, whether to answer the call on mobile app or desktop app

    1 vote

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    New  ·  0 comments  ·  Application  ·  Admin →
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  6. Jabra engage 75 headset compatibility For BT

    1 vote

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    New  ·  0 comments  ·  General Phone  ·  Admin →
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  7. It would be great if Avaya Cloud Office would have a spell check for other languages than English. In my case: German. As well as the ability to disable the spell check. Currently, I am using the app in German, but the app spell checks in English. This results in everything I type being underlined in red. This is quite annoying.
    So the first improvement would be to be able to disable the spell check without having to disable it for the whole computer system. A second step then, of course, would be to provide the spell check in the…

    1 vote

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    New  ·  0 comments  ·  Team Messaging  ·  Admin →
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  8. RingCentral should be able to submit a ticket to specific carriers if there are call routing issues or any other issues pertaining to specific issues

    2 votes

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  9. Desktop and mobile apps ring should be able to ring in the middle of ring order, that will help a lot with handling calls

    2 votes

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  10. Currently, the robocall blocking feature is available to the system mailbox extension only. It would be nice to have users individually have an option to enable/disable this feature.

    4 votes

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    1 comment  ·  Admin Portal  ·  Admin →
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  11. It would be better if we get more than 200 message on the voicemail storage, so that a company will not miss any messages from a caller. Also, having an easy voicemail reports that can see the total amount of voicemail for each of the user extensions.

    5 votes

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  12. RingCentral needs the ability to set an alternate destination if no agents are available for a Call Queue. Our agents have the ability to toggle their queue status and there have been times when all agents toggled their queue status off. Currently, RingCentral only offers the option for callers to "wait" when queue members are unavailable. We need the ability to send calls immediately to an alternate destination if no agents are in the "logged in" state.

    3 votes

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    0 comments  ·  Call Queues  ·  Admin →
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  13. 3 votes

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    0 comments  ·  Call Queues  ·  Admin →
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  14. There should be an option to manually disable SMS on user's end once SMS notification is received.

    3 votes

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    1 comment  ·  SMS/Text  ·  Admin →
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  15. Overview:
    Our current Call Queue options lack flexibility for our operational needs. We require a Circular Hunt Group feature to facilitate efficient queue management without penalising proactive user behavior.

    Issue:
    Existing Call Queue modes (Rotating, Sequential, Simultaneous) don't suit our workflow. Rotating penalises proactive outbound calls, hindering productivity and user behavior.

    Suggested Solution:
    Introduce Circular Hunt Group functionality to Call Queues. This feature would enable seamless queue rotation (e.g., 1234, 2341, 3412, 4123)

    Benefits:
    Tailored Efficiency: Aligns with our workflow for enhanced productivity.
    Promotes Proactive Behavior: Encourages desired user actions without penalties.
    Versatility: Broadens Call Queue applicability for diverse operational…

    4 votes

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    0 comments  ·  Call Queues  ·  Admin →
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  16. We have received feedback from our customers regarding their experience while using the RingCentral web app on the Firefox web browser. Currently, Firefox is only partially supported, leading to error messages for some users. (this is from advice from our higher engineer)To enhance the user experience and ensure full compatibility, we kindly request that our technical team extend comprehensive support for Firefox within the RingCentral web app. This improvement will not only eliminate error messages but also make our platform more accessible to a broader user base, including those who prefer Firefox.

    10 votes

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    Under Review  ·  1 comment  ·  Application  ·  Admin →
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  17. We are setting up our account one have 1 number we need to setup the extension 101 that when dialed directly it will say our billing team greeting however when the main number is dialed it would play the greeting for the auto receptionist and when forwarded to an extension it will play the greeting for the extension of the user, we need a way to by pass the greeting for the user extension when the main number is dialed however we do not see any option in the online acciunt for us to accomplish this

    1 vote

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    New  ·  0 comments  ·  Admin Portal  ·  Admin →
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  18. In RC JIra RC-62900 we have come across an architecural limitation for BT accounts with International numbers(non-UK numbers). In BT accounts with international numbers, the extensions without primary number cannot conduct call forward to PSTN as the PAI/DIV headers can only contain the UK main company number.
    Impacted Use case: Call forwards can be easily configured in the account using virtual extensions, ie the call flow PSTN-> Extn A call forwards -> Extn B(without primary number) call forwards to -> PSTN Dstn
    Extn A will be able to configure a call forward to a frequently used PSTN Dstn using the…

    1 vote

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    New  ·  0 comments  ·  General Phone  ·  Admin →
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  19. Request to support the intercom feature on Yealink DECT phones, specifically for the W79P part number (W59R handset + W70B base).

    Notes from Yealink.
    DECT supports two types of Intercom, the first is the RC Intercom supported by the RC Server and the second is the internal Intercom supported by the DECT Base itself.

    For the first type of RC Intercom, there is no difference between the logic of DECT and desktop phones, it is done through the RC server and can Intercom any Extension.
    Regarding the second type of internal Intercom, it is implemented by our DECT Base, not…

    1 vote

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    New  ·  0 comments  ·  General Phone  ·  Admin →
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  20. Have the ability to support cisco phones that were provisioned from Cisco Unified Call Manager (CUCM) (3rd party phones that are not 3PCC and 3PW) to be able to be used in RingCentral.

    1 vote

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    New  ·  0 comments  ·  Hardware  ·  Admin →
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