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11323 results found

  1. SMS for RingCentral UK and EU Brands

    Current Functionality:
    SMS (Short Message Service) messaging is a core communication feature currently available for RingCentral North America (US and Canada) customers. This allows users to send and receive text messages using their RingCentral phone numbers, integrating SMS capabilities directly into their unified communications platform.

    Requested Functionality:
    We request the enablement of comprehensive SMS functionality for all RingCentral UK and European Union (EU) brands. This feature should allow RingCentral UK and EU customers to:
    1. Send and Receive SMS: Initiate and receive text messages from their RingCentral provisioned phone numbers (local, national, mobile, where technically feasible and legally compliant).
    2.…

    5 votes
    New  ·  2 comments  ·  SMS/Text  ·  Admin →
    How important is this to you?

  2. Ability to append messages with OPT OUT verbiage (check box) has been removed.

    For a short time, we had the ability to check a box, that appended a message with verbiage that added the OPT OUT wording (see attachment). That feature is now gone. Please bring it back! One of the most helpful SMS things I've seen and used! Please bring it back ASAP.

    7 votes
    New  ·  2 comments  ·  SMS/Text  ·  Admin →
    How important is this to you?

  3. RingCX dial-by-name

    Allow UC Dial-By-Name directory to ring Agents within RingCX platform

    2 votes
    New  ·  0 comments  ·  Contacts  ·  Admin →
    How important is this to you?

  4. When a call is received in a simultaneous queue, if a user presses "Reject," the call is re-called 5 seconds later. This happens every time

    When a call is received in a simultaneous queue, if a user presses "Reject," the call is re-called 5 seconds later. This happens every time they press "Reject."

    The solutions offered by Tech Support are not suitable.

    2 votes
    New  ·  0 comments  ·  Call Queues  ·  Admin →
    How important is this to you?

  5. The Google Chrome Click-to-Dial extension in Excel files

    The Google Chrome Click-to-Dial extension should work with phone numbers in Excel files not just on websites or within Chrome

    2 votes
    New  ·  1 comment  ·  Application  ·  Admin →
    How important is this to you?

  6. Add Profile Picture to External Contacts

    The possibility of adding pictures to external contacts

    2 votes
    New  ·  0 comments  ·  Other  ·  Admin →
    How important is this to you?

  7. RingCentral Dashboard to Show local or public IP and MAC address of desk phone

    RingCentral Dashboard to Show local or public IP and MAC address of desk phone

    We're trying to track down where some phones are located as well as better maintain our active fleet of phones. There is significant information like IP and MAC address that I see available for each device when using other VoIP providers but not in RingCentral. Is this a feature for specific hardware not not supported?

    I am aware of how to find the IP and MAC addresses on the phones
    themselves, what I am looking for is this information within the
    RingCentral dashboard, similar to Zoom…

    2 votes
    New  ·  0 comments  ·  Admin Portal  ·  Admin →
    How important is this to you?

  8. Allow Voicemail Greetings Update Without Enabling Call Handling Permission

    Currently, after recent updates, users assigned to a custom role must have the “Call Handling” permission enabled to update their voicemail greetings. However, some customers require that agents can update voicemail greetings without having the ability to modify call handling rules, which is not possible under the current setup.

    Request is to provide an option or enhancement that allows users to update voicemail greetings independently, without needing the broader “Call Handling” permission, ensuring better role-based access control and user flexibility.

    5 votes
    New  ·  1 comment  ·  Admin Portal  ·  Admin →
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  9. Case Severity

    RingCentral customers should be able to modify the case severity through the support portal.

    5 votes
    New  ·  1 comment  ·  Other  ·  Admin →
    How important is this to you?

  10. Increase the Number of Phones to the Forward List

    It would be better if we have an option in Admin Portal to add more than 10 phones/devices under Ring Settings for the Ring in Order set up for each extension. This will help us forward the calls appropriately during certain hours.

    2 votes
    New  ·  0 comments  ·  Admin Portal  ·  Admin →
    How important is this to you?

  11. RingCentral Users Read Receipt

    I think there should be a feature for RingCentral users to have a read receipt in either the SMS feature, or the message feature. Maybe it can be optional?

    2 votes
    New  ·  0 comments  ·  Team Messaging  ·  Admin →
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  12. Fax using optional fax numbers on cover sheet

    Our company have several numbers with Mobile licenses that appear in RingCentral Portal account but are not accessible as an option to be selected as a "Fax" number for individual user accounts. It would be great to be able to select any number that appears in our RingCentral Portal account to be a fax number.

    2 votes
    New  ·  0 comments  ·  Fax  ·  Admin →
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  13. Make RingCentral support phone number more user friendly

    The support phone number is now significantly less functional than it was before with the addition of the AI receptionist. I tried calling about an open case, and after navigating to the support section of the IVR and putting in my case number, it was not able to find the case. Getting to this point already takes over a minute. It then transfers you to the AI receptionist, who is also not able to view any details on specific cases, which seems like it should be important if it taking calls for a technical support queue. It took me over…

    2 votes
    New  ·  0 comments  ·  Other  ·  Admin →
    How important is this to you?

  14. Disable custom schedules for users

    Ability to disable the custom schedules for Users.

    Disable users from setting up their own custom schedules because this is causing them to be taken out of the phone system when they are not suppose to be out of it.

    3 votes
    New  ·  0 comments  ·  Accessibility  ·  Admin →
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  15. RingCentral App Status

    Additional status (Breaks/Lunch) on RC App

    17 votes
    New  ·  5 comments  ·  Application  ·  Admin →
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  16. Sync Fax Default Cover Page from Admin Portal to Desktop and Web App

    Currently, the default fax cover page set in the Admin Portal only applies when sending faxes through the Mobile App or FaxOut feature. This request aims to extend that functionality so the same default cover page automatically applies when sending faxes via the Desktop or Web App, ensuring consistency and reducing manual setup.

    2 votes
    New  ·  0 comments  ·  Fax  ·  Admin →
    How important is this to you?

  17. sending Bulk SMS request

    request to send Bulk SMS more than 1000 messages at a time

    3 votes
    New  ·  0 comments  ·  SMS/Text  ·  Admin →
    How important is this to you?

  18. Call Queue Wait Settings - wait time

    several customers are asking to have a longer wait time on queues.
    currently the max wait time that can be configured is 15 min, ideally having more options 20 , 30,45,60 min

    47 votes
    New  ·  6 comments  ·  Call Queues  ·  Admin →
    How important is this to you?

  19. Click to call in Microsoft Edge

    Click to call in Microsoft edge.

    This can easily be done in Google chrome by the use of the Ring Central Google Chrome extension and the ring central desktop app.

    At the moment this logic has yet to be applied to Microsoft edge. In edge they have the extension but it doesn’t allow you to access it after downloading the extension.

    2 votes
    New  ·  1 comment  ·  General Phone  ·  Admin →
    How important is this to you?

  20. Option for Automatic Call Recording to Capture Hold Messages and Play Disclosures Anytime

    Currently, Automatic Call Recording (ACR) does not capture audio that plays during hold time, such as wait messages or call disclosures.

    We need the ability for ACR to record these hold messages—particularly when a disclosure message is played to inform callers that the call is being recorded. This ensures compliance and transparency when recordings are enabled.

    Additionally, we would like to have the option to play the disclosure message anytime as needed, not just at the start of the call. This flexibility will help ensure the disclosure is heard at the most appropriate time while maintaining a smooth and compliant…

    2 votes
    New  ·  0 comments  ·  IVR and call handling  ·  Admin →
    How important is this to you?
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