13009 results found
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Shared sms inbox to link shared contact
We need contacts created from the Shared SMS Inbox to be stored at the shared inbox or common-resource level and displayed to every assigned SMS handler
3 votes -
Preserved caller ID for warm transfers
Preserve the original caller ID during warm transfers.
Scenario:
Caller A calls Employee B. Employee B answers the call and performs a warm transfer by first calling Employee C to provide a heads-up about the incoming call. Employee C accepts the transfer, and Employee B completes the transfer.Current Behavior:
Employee C sees Employee B’s caller ID after the transfer is completed.Expected Behavior:
Employee C should see Caller A’s original caller ID instead of Employee B’s caller ID after the warm transfer is completed.5 votes -
Allow incoming calls to follow user ring settings even when the desk phone is set to Do Not Disturb (DND).
Currently, when a user enables Do Not Disturb (DND) on their physical desk phone (hard phone), the RingCentral system automatically interprets the user as unavailable. As a result, all incoming calls are routed directly to voicemail, and the configured ring settings or call forwarding rules set in the Admin Portal → User Settings are not followed.
The requested enhancement is to provide an option or behavior where, even if the desk phone is set to DND, the system will still follow the user’s configured ring settings — such as ringing their mobile phone, softphone app, or other forwarding numbers —…
17 votes -
Send Auto-reply SMS for unregistered TCR numbers
Unable to complete TCR Registration due to the company's business type. Will enable Inbound SMS, however need to atleast have a feature to send auto-reply to sender that number is Inbound only and cannot reply with texts.
3 votes -
Please eliminate the pop up window that covers the text message I am typing every time I try to text.
Every time I click in the text message and start typing this horrible pop blocks the text I am typing so I can not see what I am typing and have to stop texting and move the mouse out of the box in order to see what I am texting and then start typing again.
2 votes -
Turn off power saving mode in bulk for desk phones.
We've purchased Polycom Edge E350 devices from RingCentral. But we've noticed that the devices that are connected via wireless connectivity go into a power saving mode and drop the wireless connection. We can disable the setting but we have 40 to 50 devices that we need to set this on and we're adding more edge e350s in the near future and need a way to set this on all of the devices, not each individual device.
6 votes -
ability to call a call queue across federated account
option to call a call queue extension across a federated account by dialing the call queue extension.
right now only option is for Extension-to-extension dialing between accounts6 votes -
Allow Site Numbers to Be Used as Dialed Numbers in User-Level Custom Rules
Currently, user-level custom rules do not allow site numbers to be used as the “Dialed Number” condition. This limitation prevents customers from creating flexible call handling rules that differentiate between calls routed through a call queue and direct calls.
At present, achieving this behavior requires reassigning the site number as a Company Number, which may not be feasible for all scenarios.
Request: Enable site numbers to be selectable as a “Dialed Number” condition in user-level custom rules to allow more granular call routing and custom call handling options.
10 votes -
Increase or Customize Active Device Limit for RingCentral App
Summary:
Customer is encountering repeated login conflicts due to the active device limitation when using the RingCentral app across multiple platforms.Customer Use Case:
The user is a trainer who needs to access the RingCentral app simultaneously across multiple devices and platforms, including:- Desktop application
- Mobile device
- Microsoft Teams integration
Currently, even with only three active sessions, the user continues to receive the error:
“Account signed in on another device. Phone access lost on this device. Limit active devices and log in again to restore phone functionality.”This disrupts their ability to conduct training sessions, as phone functionality becomes unavailable.
…
7 votes -
automated sms response to acknowledge received text
We want our customers to know that we received their text message successfully and that we are working to answer them back. Tried building this through the workflow function but was unsuccessful on the company level.
2 votes -
SMS SLA Escalation (to managers)
A function that automatically escalates a text message to an assigned user that has gone unanswered/unassigned for a given amount of time (for us 15 minutes). This is helpful because desktop text notifications do not persist until it is answered and there is no 'new' text message bubble counter for shared text inboxes.
2 votes -
Callback Outbound Caller ID
should have the option to change the outbound caller ID number of the call queue extension once the member of the call queue proceed with the call back request.
2 votes -
App Call Display
Display all active calls on the RC app dial pad.
Show line keys corresponding to each active call, making it easier for customers to switch back and forth between calls.
9 votes -
Ability to change file type when downloading an attachment within RingCentral App
RingCentral app does not have a built-in feature to change the file type of an attachment during the download process. You can only download the file as the type it was sent, but it would be great to have an option to download an attachment (for Messaging) and choose which file type is suitable instead of using a file converter.
12 votes -
volume enhancer for polycom phones
volume enhancer for polycom phones
We have a customer working on a loud environment factor/warehouse
Issue is that default audio from handset is not loud enough considering the environment
Headset is not an option as they are mandatory to use hard hat
Do we have a custom config to adjust the volume aside from the current 100% volume set?7 votes -
Enable press 1 to answer call when a call is routed to a coworker with an external number as routing from a direct phone number.
We need to have press 1 to answer calls on multiple extensions (co-worker extensions) when calls are routed to our direct lines.
For example: A caller calls ext 103 via direct number the call is routed to 103's personal number but the routing also has 102 as a co worker ext call routing, 102 has an external number. The problem starts when it routes the calls to 102's external phone number as it doesn't prompt press 1 to answer the call.
2 votes -
Fax Delivery Confirmation Status
Please add a clear delivery status to this page confirming that the fax was successfully sent and received by the recipient. This information is needed on the confirmation page for recordkeeping purposes.
2 votes -
Speech-to-Text homophone improvement for AIR
Recently when someone says "Maine" the AIR is interpreting it as "Main" and offering to transfer to the main line. I've added "Main" as a context trigger for "Maine" but is there a way to create a custom rule so that the main line isn't an option at all when someone says "Maine"?
2 votes -
Enable Call Queue Call Forwarding Management from Deskphone
Requested Enhancement:
Please consider adding support for:Enabling/disabling Call Queue call forwarding directly from deskphones
Allowing external number forwarding for Call Queue extensions without requiring Admin Portal access.
Providing easier operational management for non-admin users handling temporary forwarding scenarios.5 votes -
Ability to customize how the system says users' names
RingCentral system is mispronouncing users' names, which comes across as unprofessional. The system should allow customization of name pronunciation, especially for unique or uncommon names, to ensure names are spoken accurately and provide a better user experience.
2 votes
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