12683 results found
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Enable Toggle Between Original Caller and Transfer Recipient During Warm Transfer on Desk Phones (Yealink T46U and Similar Models)
Current Behavior:
When a user initiates a warm transfer, they:
- Answer a call from a caller.
- Dial the extension of the intended transfer recipient (Ext. B).
- While waiting for Ext. B to answer, there is no way to toggle back to the original caller without canceling the transfer attempt.
After Ext. B answers the call:
- The original caller is on hold.
- Ext. A can either complete the transfer or cancel it.
- There is no option to put Ext. B on hold and return to the original caller before completing the transfer.
Requested Enhancement:
Introduce functionality to allow the transferring…
1 vote -
Paperless Invoice
Can ringcentral automatically email your bills to me so I don't have to download pdf in billing section?
As of now, RingCentral does not offer an automatic email feature for sending billing invoices directly to your inbox. All billing communications are sent exclusively to the email address listed on your account's Billing Overview page. To ensure you receive all crucial billing information, updates, and notifications in a timely manner, please review and update your billing contact information accordingly. Alternatively, you can manually download your invoices from the Billing section of your RingCentral account and forward them to your desired email…
1 vote -
exchange diversion
Calls are forwarded blind to an external number with the originating number and the incoming user's caller ID in the packet header.
1 vote -
admin to change profile picture
Resetting Profile Picture/Avatar as Administrator
As an administrator of RingCentral in our environment, we regularly have new users who are assigned an existing RingCentral account that belonged to an old employee, because it is much easier than deleting/re-creating for every termination or new user.
In some instances, the old employee will have set their profile picture, and there is seemingly no way for us to reset this without logging into their RingCentral account (or having them do it themselves).
I have done research, and couldn't find a way to reset a user's picture from the Admin/Service portal. Is there any…
11 votes -
Sending an announcement to a group by using a desk phone button, soft key or and/or a click on the app.
We would like an option wherein, when our receptionist needs help in the lobby when someone comes in the building, she can just press a button, keystroke, or something in the RC computer app to send an announcement to a group of people that she needs help.
6 votes -
Add the ability to push custom rules for Call Queues to the call Queues template
As the Title states, add the ability to apply custom rules to the call queue template. This would allow the quick copying of custom rules that you would want to apply to multiple queues easily, example being able to copy a holiday schedule custom rule to multiple queues that share the same schedule instead of having to setup the same custom rule multiple times.
If this is too much of a hurdle, another possibility would be being able to save custom rules and then when in the custom rules tab be able to select a previously saved rule to apply…
23 votes -
Would like to set the Site Name for numbers in Vault
I want to label the numbers in storage so when my staff search for a number for a new staff they can choose the site they are going to be working for.
1 vote -
Setup Corporate Directory by Password for BYOD Other Phones
Setup Corporate Directory by Password for BYOD Other Phones
1 vote -
Ability for Super Admin to remove or hide Fax, Video, Messages and Text feature for standard users
"Fax", "Video", "Message" and "Text" feature turned off or hide it from the standard user's view in RingCentral.
13 votes -
Ability to disable the new SMS layout
The latest update for the RingCentral desktop app changed the way people send SMS messages - it opens a new small window for every new SMS message to a new contact. I'd like there to be a way to toggle between the new layout and the old, as many agents in my company reported disliking the new feature as it slows down their productivity.
2 votes -
Please switch back to previous SMS format!
This week (around March 4th, 2025), the desktop version of RC changed so I can no longer see the SMS history when sending a new text message. I want to be able to type in a number or contact name and see the history of the text thread instead of a blank window with nothing of the previous messages. Please switch it back!
2 votes -
Identify keypress of third-party IVR
A feature in auto receptionist > Custom rules to identify what is the selected keypress from the IVR menu of a third-party company calls to Ring Central
2 votes -
allow call queue managers to view all user performance reports
cx would like all call queue managers to also be able to see the performance report of all users in the account.
4 votes -
Ability to switch to backup internet without disconnecting desk phones.
Ability to switch to backup internet without disconnecting desk phones while switching network.
8 votes -
Ability to see the thread first before asking to compose a message
I am being inconvieanced by the new text messsage dialog not just opening up the thread of messages between the contact but making you write the new message in a dialog instead. It would be helpful if we can see first the SMS thread before asking to compose and send a new message
2 votes -
Fax Coverpage Should Display All Recipient Numbers
Received faxes only shows single number. This should be fixed and all recipients should be displayed on the "To" field of the fax coverpage.
1 vote -
Call Monitoring should show agents on the HUD without adding to Presence
User ID: 62941843028
This account would like to show extensions under "Can Be Monitored" on the HUD without manually adding them to the Presence settings.3 votes -
Retain Caller ID information regardless of blind/warm transfer type
When transferring calls, Caller ID information is only passed on blind transfers. It would be helpful if the caller ID information was passed to the new recipient regardless of transfer type.
228 votesHello everyone, this has been implemented in 22.3.1. This version of the app was rolled out to all accounts over 8/25-8/31. No additional action is required to initiate the feature on the app, please confirm you are on at least 22.3.1.
This feature allows for caller ID to transfer in these scenarios.
Warm/Consultative Transfer:
- Incoming call from PSTN/RC # to RingCentral and transferred to RC number
Blind Transfer:
- Incoming call from PSTN/RC # to RingCentral and transferred to RC number
- Incoming call from PSTN/RC # to RingCentral and transferred to RC voicemail
The feature requires the following endpoints to work successfully. This applies to both the user invoking the transfer as well as the user who is the destination of the transfer.
Desk phones: Any Poly, Avaya or Unify models.
RingCentral App: Version 21.4.30 or later
RingCentral Mobile App: Version 22.1.10 or later
RingCentral Phone App: Version…
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RingCentral app not to overwrite presence set through admin portal
RingCentral App HUD apparently overwrites the setup we have programmed on the user presence via Admin Portal.
Ideally, the new added extension on the HUD should be assigned to the next available key and not overwrite the previous configuration. We need to have an option on the RingCentral app to manually assign the users to the available keys.
16 votes -
Mass SMS/MMS to Contacts
We are using another provider to be able to share our main number sms inbox, I learned that an update will be coming soon that will allow users to share an inbox, that is great!.
But, we also need to be able to send a mass texts to our contacts, to announce office closure, holiday greetings or other business related announcements.
This feature will get RC close to being a one stop option for Voice/Text service.
10 votes
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