9150 results found
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Call log: Add a Call Recordings counter to show admins how close they are to 100,000
Admins would like the ability to quickly see how many call recordings they have in last 90 days via a counter in the Admin Portal. Otherwise, they have to download the call log (recorded calls only) for the last 90 days.
2 votes -
Beep sound every time there is a call on queue
Hi Team,I need a notification as a beep sound everytime there is a call waiting on the Queue before the same is answered by the available agent. Currently Ring central doesn't have the same however I have used this functionality with Twilio wherein when the supervisor isn't on the live monitoring queue tab, it becomes very challenging to know and It is really hard to be watching the queue all the time as we have other priorities to work on. It will be great if there is a beep sound so that we become aware of the call and have…
2 votes -
Add Unassigned Phone from User Page
Currently we have 200+ "unassigned" phones in our account. There is no way to add these to a User from the User's "Phones" page. We can buy phones, or add the app, but can't provision an existing "unassigned" phone, on the User's Phone's page.If we want to provision an unassigned phone we have to pull up the phone in Phones & Devices and then do setup and assign. This isn't intuitive and should exist both in Phones & Devices, AND on the User's Phones page.
2 votes -
Barge a call on a Delegated Line Group using Desk Phone
We would like to be able to barge a transferred call to a delegated line group extension using desk phone
2 votes -
3rd party going to RC to reflect the number of the caller as the caller ID number
3rd party going to RC to reflect the number of the caller as the caller ID number. When setting 3rd party number to forward calls to RC and configure them to be answered by either user extension or call queue, the number showing when received is the 3rd party number, not the caller's number.
1 vote -
Cannot download SMS Logs which is more than 90 days
Cannot download SMS Logs which is more than 90 days. The workaround is to filter it to specific dates.
1 vote -
toggle button for block numbers
option to have a toggle button for block numbers
1 vote -
Remove Last Name on Phone Presence
Using last names clutters the small phone screens. I could find a way to remove the last names on the physical phone presence.
1 vote -
Call screening on RC Application.
It will be useful to have this feature available also and not just on desk phones.
1 vote -
Incorrect CNAM even if it's updated on the system.
Made a test call to a tester account and it works. When they call other RC numbers & other numbers, it shows one of the user's name on it which they didn't set up at all.
1 vote -
Polycom Trio 8300 for Start a meeting in seconds with one-touch join
Option to set up Polycom Trio 8300 with "Start a meeting in seconds with one-touch join" through the Admin portal
1 vote -
send voice notes instead of text
be able to send voice notes
1 vote -
Quick contacts should be in alphabetical order or have an option to manage
It will be useful because It will be hard if there are a lot of contacts added and have to search for them but if it is arranged alphabetically it will be easier to look for your contact
1 vote -
Disable outbound sms
Please allow me to register for TCR and then disable outbound sms. We want to be able to receive verification codes but don't want to have to keep up with all of these rules and make sure all employees are up to date. I need to be able to prevent employees from unknowingly breaking some rule.
5 votes -
Ability to customize password for Poly phones without reverting it to the default.
Due to configuration via assisted provisioning, whenever the customer is changing the password of the phones, it just reverts back to the default password. Customer would like more customization power.
5 votes -
GPS location tracking
it would be really helpful to be able to track my employees while they are in the field via GPS.
2 votes -
add M365 sharepoint libraries as a file sharing option within RCapp - these behave differently than onedrive (which doesn't have a worki...
...ng integration weblink to set btw). Many organizations use Sharepoint libraries or MS Teams created fileshare that behave differently that OneDrive (which also uses sharepoint but in a different way) -- Sharepoint is for groups of people so linking it to teams/groups in RCapp would enable better collaboration especially where the Teams embedded dialer is use and the RCapp is used for DR purposes
1 vote -
1 vote
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Fax Usage By Line
We're wondering if it's possible to create or utilize an existing report that we can send out via email on regular intervals that will show us the Fax usage by line? We're trying to decide if we need to keep all the Fax lines, and this data would be incredibly helpful in narrowing down the list.
1 vote -
company and phone number not included when sending fax
company and phone number not "auto populate" when sending fax
1 vote
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