12042 results found
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Call Queue Toggle on/off from All Deskphones
Need a feature where the client can go up to the "Main Reception Phone" and press a command or key to "Turn OFF/ON" the Call Queue hours. Meaning the rules in place for the Call Queue take effect.
For example, I have to leave at 2pm and my office is open till 5pm.
I would go up to the main reception phone itself and press *72 and the Call Queue then get's forwarded to the main office, as the hours are turned off or the "DAY" is turned off for that call Queue. Then if I return at 4pm I…1 vote -
RC Phone (Softphone/Standalone App) as one of the choices for the Change Phone option.
RC Phone (Softphone/Standalone App) as one of the choices for the Change Phone option.
-> as this just currently has the following:Change phone
What type of phone would you like to replace this phone with?RingCentral App
Existing phone
Select a phone from one of your devicesNew phone
Purchase a new desk phoneBring Your Own Device
Use an existing SIP phone1 vote -
Option to Hide Call Queue Answered Call Information in User RC App Call Log
Option to Hide Call Queue Answered Call Information in User Call Log
Description: Currently, when a call from a call queue rings to a user’s RC app and the call is missed, the app displays information about who answered the call (e.g., another team member). This is a significant issue as it unnecessarily exposes sensitive internal information, specifically how many calls other staff members are answering. This is not relevant to the user, and it’s simply not appropriate for other staff to see this level of detail regarding others' call handling.
Requested Feature: Introduce an option in the settings that…
1 vote -
Removing member access to view the call queue log of who answered and missed calls
Have app call log able to be disabled so all queue members cannot see who is taking how many calls and how long they are on calls for. It would be fine to have their own list of the calls they took or missed themselves, but not all the queue members, if they don't take a call they have no reason to see who called. it causes issues and I have never worked anywhere that allowed staff to see each others calls taken in the queue. I chated with Fritzie, RingCentral Technical.
the attached is one image that was sent…
1 vote -
Ability to remove the option to receive voicemail notification when receiving faxes
Ability to remove the option to receive voicemail notification when receiving faxes
19 votes -
SMS registration for all
Instead of selective SMS registration for users, if would be nice to have RingCentral allow admins to be able to include all numbers to register for SMS, especially for company that has more than 50 or even thousands of users.
3 votes -
Include the announcement when the call is being recorded on call recordings
Include the announcement when the call is being recorded on call recordings
3 votes -
Caller ID Filtering
Description: I would like to request a feature that allows the system to prompt callers for their Caller ID before routing them to the call queue. If the caller fails to provide their Caller ID, the call would be automatically disconnected.
Proposed Functionality:
- When a call comes in, the system prompts the caller to provide their Caller ID.
- If the caller provides the information, they are routed to the appropriate call queue.
- If the caller does not provide the Caller ID, the call is disconnected with a message informing them of the requirement.
Thank you for considering this request!
3 votes -
Adding 2nd number for 2 factor auth
How would I add a second number for the verification code …. When I sign in I have my primary number and an email address that I can send the verification code but I want to add either a second email or a second phone number to receive those verifications.
1 vote -
Ability to disable multiple outbound simultaneously
Ability to disable multiple outbound simultaneously or making a new call while on on going call.
1 vote -
Create Video Meeting through the Admin Portal
Customer would like to have an option to create a video meeting through the admin portal
2 votes -
option to show the CNAM and the caller's name
Have the option to show the CNAM and the caller's name when making outgoing calls
2 votes -
Disable cold transfer.
Disable cold transfer.
2 votes -
Add outbound caller ID on the report
Add outbound caller ID on the report when you download user list.
2 votes -
Call Incoming Rule
Call Routing Optimization: Ring Order Setup for 3-4 People
- Simultaneous Main Line Ringing: When the call is routed to the next-in-line number, the main line should continue ringing.
Current Issue: Once routed, the main line stops ringing.
- Immediate Routing on Engagement: If the main line is busy, incoming calls should route directly to the next-in-line number, bypassing the wait time. But the main line user must also be notified.
Current Issue: Calls keep ringing on the main line and are transferred only after the wait time protocol.
2 votes -
Announce call queue name first before answering the call
Announce call queue name first before answering the call. This feature is only working when you have the call queue member's call routing set to answer with an external number and not when set to answer it with an App only.
6 votes -
Inbound calls in call logs should reflect the person's name being called
Could you add another column that designates the name of the line that callers are calling into, instead of just having the phone number listed in the "To" sections.
Another option would be to replace the phone number with the name that was designated upon set up for the line
1 vote -
Make blacklisted international phone numbers easier for admins to identify
We see area codes, sometimes many for a single country, and even if the visible area codes are enabled it just says that the user is 'not authorized to make the call'. We have to call in to determine that the number is blacklisted for fraud and a form request must be sent in to the fraud team to unlock the blocked number.If a different message presented, or if the billing area included the codes that are blacklisted, it would just make this easier to know that a request needs to be sent to whitelist the number. Otherwise, it feels…
23 votes -
Call Monitoring feature for mobile app (IOS and Android)
Submitting a feature request on behalf of the customer to add the Call Monitoring feature on HUD for Mobile app (IOS and Android). We replicated the issue on Android but there's no option to monitor the call.Checked the Support site:https://support.ringcentral.com/article-v2/Monitoring-live-calls-in-the-RingCentral-app.html?brand=RingCentral&product=MVP&language=en_USThe monitoring of live calls is only available to the RC desktop app
28 votes -
Features from Admin Portal to be available in RingCentral App
Features from Admin Portal to be available in RingCentral App, combining features in one app where they can also manage users, call handling of the company and others
2 votes
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