9150 results found
-
Add a button in RingCentral to launch an external URL
We would like to :add a custom button in the Dialerbe able to select the option "on click of button" to launch an external url using that button
5 votes -
Busy Message
If a user is busy and if he gets a second call then a caller should hear a message saying the person is busy on another call caller should hear this - Unfortunately, line is busy at the moment.
5 votes -
Add options for enabling call recording announcement
Please add an option under Automatic Call Recoding that will allow for us to chose to enable the announcement for Internal calls.Currently the three options are:1) Play periodic tones for outbound calls2) Play Call Recording Announcement for Outbound Calls 3) Allow mute in auto call recording This has been asked before and turned down with the reasoning of ADMIN RESPONSE May 3, 2023Our Product and Legal teams have confirmed that this feature will not be implemented as it exposes RingCentral to unnecessary vulnerabilities. Were the call recoding section clearly has this disclaimer saying RingCentral can not be held liable for…
4 votes -
AUTOMATION FOR CLEAR DATA ON RINGCENTRAL DESKTOP APPLICATION
Customer wants to have an option to automate clearing application data on their ringcentral app instead of clearing it manually.
2 votes -
SMS Retention from 5,000 to 100,000 or One year
Text and multimedia messages (SMS & MMS)No limit5,000 messages for every user in each of these folders: Inbox, Outbox, Sent, Deleted
2 votes -
The Ability to disable a specific feature on the Admin Portal
The Ability to disable a specific feature on the Admin Portal
2 votes -
Allow mobile app to be logged into by multiple users simultaneously or take advantage of Android's "dual messenger" function
clone or make another RingCentral app so I can still get notification for both two Extension under 1 device to separate personal digital line to business lineAllow mobile app to be logged into multiple users simultaneously or take advantage of Android's "dual messenger" function
Android's dual messenger function allows you to run multiple instances of the same app simultaneously on one device. This allows you to be signed in to multiple accounts, or in this instance, multiple extensions, at the same time on the same device. The reason that I find this potentially helpful is because I am not able…
1 vote -
Enable the user the ability to turn features like text messaging OFF
I do not want to receive text messages on my cell phone and in ring central, especially from personnel not from within my organization.
1 vote -
Allow Other DID as a Caller ID of another user
Customer is asking for an option to use an assigned number/DID as a caller ID of other userIs it possible to allow User1 to have their Outbound Caller ID show as from User2?I have a user that I'd like to allow to other user's to dial from their desk phone and/or mobile app showing the number as their outbound caller ID.
1 vote -
Unable to retrieve LOGS (CALL/SMS), FAXES & Voice messages after account migration
The customer did migration and did not know that after that it would wipe up the information of the lines like call logs, SMS.
1 vote -
Add DTMF as softkey during an active call
We would like a softkey added to transfer an active call to voicemail. The idea would be that the receptionist would answer the call then hit the softkey to tranfer to voicemail and then hit the line key to select the user's voicemail that they want to transfer the called to.
1 vote -
After going into voicemail have an option to transfer to an extension or group
We would like an option after the caller goes to voicemail to select a key number like 0 to go back to an extension or group. Sometimes callers do not want to leave a voice and be transfered back to the someone else that can help them.
1 vote -
Ability to make the custom role the default role when creating a new user
Ability to make the custom role the default role when creating a new user
1 vote -
Update Phrasing for Bugs
Some users may be under the understanding that it was more for bugs, not to open support cases with Customer Care.
1 vote -
Bulk import unprovisioned phones into ServiceWeb
Use case: The customer has a few 100 phones they want to import into the RingCentral Service Web so that they can streamline the provisioning process. Feature request: Add a "Bulk import" option to Service Web that allows customers to upload device Serial Numbers and align them to a device model type without assigning an MVP license or DID. That way the phones show up in the system as fully "unprovisioned"
4 votes -
Super admin can make them self as an admin of a specific group
Super admin can make them self as an admin of a specific group without asking the admin of the teams/group to make them as an admin.
3 votes -
Absolute session timeout: Create a security feature in service web that allows admins to force users to authenticate every X number of days
Use Case: The CISO is working with security auditors and regulators to ensure their UCaaS platform adheres to security best practices. The security regulators and auditors want to ensure users are being forced to authenticate in the RingCentral app(s) at least once every 90 days.Current problem: RingCentral does not provide a way for basic authentication users or SSO users to be forced to authenticate after a defined number of days. Impact: The CISO is displeased and annoyed with how RingCentral security works. The customer is exploring paying for the development of a custom integration into RingCentral that would disable and…
2 votes -
Delegate user access to call logs of users they are monitoring
delegates should have access to the missed call logs of the user extension that they are monitoring
2 votes -
Assign Caller ID to multiple user extensions at the same time not one by one.
It will be better if we can assign a caller ID to multiple users at the same time instead of doing it one by one. Its a waste of time if we have over 100 extensions and we need to change the caller ID using the admin portal one by one.
1 vote -
keep default fax cover for RC desktop app even after logging out
keep default fax cover for RC desktop app even after logging out
1 vote
- Don't see your idea?