11736 results found
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Centralized team fax# with access to fax history & other actions
For teams that have a shared workflow - faxes can be sent from the team fax# instead of their individual fax #s, add a "subject" field to outgoing faxes, and everyone who has sending permissions to that fax# can see a dashboard that displays the full live history of faxes sent from that fax# with permissions to view - including date/time, from who, to who, subject, transmission status, copy of document faxed - generate a fax confirmation document, refax if fax failed or needed to be resent, etc. Admin (leader of team/dept manager) having more editing permissions & auditing -…
2 votes -
Bring back the feature to allow the standalone window for phone calls in the RingCentral app to be disabled or enabled
There used to be a feature to turn on the standalone window feature:
Click Settings in the navigation bar.
Click Phone in the left pane.
Under General, turn on the Use standalone window for phone calls toggle.If you want the keypad window to always stay in the foreground of the app, click Manage to the left of the toggle, then check the box next to Always keep phone call window in front.
Note: If checked, you can’t move your keypad to a separate area on your screen.
Click Save.Now, the feature is missing, and we would like it…
3 votes -
Let each individual user create their own default private status settings.
Each user should be able to create their own default status settings.
2 votes -
Reports by Countries for Inbound and Outbound
The customer would like a report that will show the inbound and outbound calls in the account by countries.
3 votes -
SMS for RingCentral UK and EU Brands
Current Functionality:
SMS (Short Message Service) messaging is a core communication feature currently available for RingCentral North America (US and Canada) customers. This allows users to send and receive text messages using their RingCentral phone numbers, integrating SMS capabilities directly into their unified communications platform.Requested Functionality:
We request the enablement of comprehensive SMS functionality for all RingCentral UK and European Union (EU) brands. This feature should allow RingCentral UK and EU customers to:
1. Send and Receive SMS: Initiate and receive text messages from their RingCentral provisioned phone numbers (local, national, mobile, where technically feasible and legally compliant).
2.…6 votes -
Option to change outbound caller ID before making an outbound call on other line using a desktop phone
Option to change outbound caller ID before making an outbound call using other line thru a desktop phone
Situation:
I received a call on line 1 using my desktop Polycom phone. I will put that call on hold then on line 2, I will make an outbound call using a different outbound caller ID. Currently the only available that I could use is the number connected to my line not the other direct numbers2 votes -
Opt Out Message should be enabled by default
The Opt-Out Message should be enabled by default, so users don't need to check the box each time they send an SMS.
10 votes -
Filter receive SMS/ MMS to automatically block unwanted messages.
Filter receive SMS/ MMS to automatically block unwanted messages.
Specific user is receiving unwanted text messages we highly suggest for the system to filter the SMS received for unwanted SMS and automatically block them in RingCentral phone numbers.
8 votes -
Disable Call recording announcement
I would like to take the call recording announcement off without removing the automatic call recording feature, our agents are trained to discuss that the call is being recorded
it would be nice if there is an option for us to opt out to the automatic call recording announcement61 votes -
Share call history in the app to users using the same outbound number
when one agent places an outbound call from the main number, i need all of my agents to see that outbound call in the app
2 votes -
RingCentral Notifications using internal SMTP relay
We request the ability for RingCentral accounts to route all system-generated notifications—including voicemail alerts—through an internal SMTP relay. This feature would allow organizations to manage delivery, security, and compliance internally by bypassing RingCentral’s SMTP servers. Enabling this option would provide greater administrative control and improved email handling flexibility.
2 votes -
Show Caller ID of the call being forwarded, not user forwarding
Please display the Caller ID of the caller/solicitor on forwarded calls, not the etension of the user forwarding the call.
11 votes -
Load more function in CXone Mpower agent
When searching for a name, the results list is cut off. The 'Load More' option currently looks like a loading animation, so users don't realize they need to click it. Can we change this to a distinct button
2 votes -
Auto-sync the email address update for both contact and notification email
Okta-RingCentral integration - the customer would like to have the ability to auto-sync the email address update for both contact and notification email for each user, not just for the contact email. Manually updating the notification email per user is exhausting.
6 votes -
Feature Request – Dynamic Working Hours Toggle
Quickly adjust today’s opening/closing times via a simple dial-in code, improving flexibility for businesses with variable schedules.
Problem: Current system does not allow same-day adjustments to working hours; must follow preset schedule or use Web Interface.
Proposed Solution: Add a quick “on/off” toggle for working hours, effective today only.
Example Use Cases:
Receptionist arrives early → activate working hours immediately.
- Receptionist closes early/late → switch to after-hours mode manually.
Implementation Suggestion: Enable toggle via dial-in code from any authorised extension, not just through the Web Interface.
Benefit: Greater operational flexibility and alignment with real-world, variable schedules.
5 votes -
Being able to receive calls from multiple Ring Central accounts at the same time, without toggling accounts.
As a business owner, operating/involved in multiple companies. I have two Ring Central accounts, one for each company. There are times where I have multiple calls that need to be transferred to me directly from different accounts. Unless I go into the app to switch on my mobile device, I will not receive the call. My suggestion is to be able to receive calls from multiple accounts on my mobile device or the same device, rather than having two separate devices, as it somewhat defeats the purpose of using the Ring Central phone system for multiple companies, for me as…
2 votes -
Enhanced Name Recognition for AI Receptionist
I would like to request an enhancement to the AI Receptionist’s name-recognition functionality. Currently, when a user’s name is included in the Excluded Extensions list for the Dial-by-Name Directory, the AI Receptionist does not recognize the name and instead informs the caller that the individual is not part of the organization.
Requested Enhancement:
Even if a name is listed under the Excluded Extensions for the Dial-by-Name Directory, the AI Receptionist should still be able to recognize the individual’s name. Instead of indicating that the person is not within the company, the receptionist should acknowledge the name and provide a generic…2 votes -
Add Ability to Remotely Configure Park Button / DSS Key for Polycom VVX450 via RingCentral Admin Portal
Customers need the ability to remotely configure a Call Park button (DSS/feature key) on Polycom VVX450 devices directly through the RingCentral Admin Portal.
Currently, the portal does not provide an option to push or modify DSS key layouts for VVX450 phones, requiring manual configuration on each individual device. This is time-consuming, especially for accounts managing multiple Polycom phones.
The request is to add full support for:
Setting a Park button (Call Park / Park Location / Park Orbit) for Polycom VVX450
Managing DSS / feature keys remotely
Pushing updated key configurations automatically to the phones
This enhancement would streamline device…
2 votes -
Ability to set desk phone admin password through admin portal.
Please add a place in the admin portal to set the admin password for third party desk phones and third party devices such as ATAs so that they are secured with a password that is known to the System Admin User and does not get reset when changes are made to the devices through the portal. This is for devices such as Yealink phones, Polycom Phones and ATAs.
42 votes -
Resend fax
To have the ability to resend multiple faxes at once, especially those that failed to send.
2 votes
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