12367 results found
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Separate Busy From Unavailable In Call Queues
Currently setting 'When all members click ‘Ignore call’, or are busy or unavailable' on a call queue lumps busy and unavailable together. Some customers would like to have a separate use case for either scenario.
Example:
All members busy - continue to wait in queue until maximum wait timer expires
No members available (logged in/accepting calls for that queue) - route to an alternative extension as a 'No Agents Available' treeIdeally this is separated into two separate entities as per attached image; one for all members click ignore call or are busy, and one for all members are unavailable…
2 votes -
Disable notification indicator for received and unread faxes on the RC app
I'm wanting to remove the "numbered bubble icon" for Fax, and instead only have it for Phone & Text. on the internet tab it add's all notifications together - which is misleading to our team. They only want to be notified of the total Phone/Text notifications (not Fax)
3 votes -
Allow administrators to delete a RingOut number directly from the Admin Portal (Service Web).
Currently, administrators cannot delete or edit a RingOut number once it has been added. Even though the number is no longer available or editable in the RingCentral app, it still appears as an option in the Admin Portal/Service web
3 votes -
option for changing the Outbound SMS ID when replying to SMS
If the customer is replying to a text someone sent to the company number, RingCentral will automatically use the same company number that received the message. The customer cannot "flip" the ID to a different number company number in the middle of an existing conversation thread.
2 votes -
Option to Disable Call Waiting Beep on Call Queue
Feature Request: Option to Disable Call Waiting Beep on Call Queue
Description:
Please add an option to disable the call waiting beep for agents in a call queue. While call waiting would remain enabled, removing the audible beep would help reduce distractions during active calls while still allowing agents to receive incoming calls.4 votes -
AI Notes on call monitoring for RingEX
When we start monitoring the call and click the AI Notes, the transcription will not start. I contacted support and was advised that this feature is only possible with RingCX.
This is a benificial feature that users who monitors the phone call can use.
4 votes -
Access to call transcript history for all users
Access to call transcript history for all users
Requesting access to the call transcript history for all users associated with their account. We would like to review and retrieve transcripts of past calls for internal monitoring, quality assurance, or record-keeping purposes. Kindly confirm if this level of access is supported, and if so, please advise on the process and any limitations related to data availability or retention periods.
14 votes -
Allow Admins to Download Private Voicemails from Message-Only Extensions
Currently, voicemails marked as Private by callers cannot be downloaded or forwarded by admins when accessing message-only extensions. Please add a feature that allows admins to securely download and forward these Private voicemails while maintaining caller privacy.
7 votes -
Add “Drop Participant” Control for 3-Way Calls on Poly Edge E Series phones (E100/E220)
Description:
Requesting support for the ability to drop a specific participant from an active 3-way call on the Poly Edge E100 when used with RingCentral.
Details:
According to the Poly Edge E series phone manual(https://kaas.hpcloud.hp.com/pdf-public/pdf_9138718_en-US-1.pdf), this feature is supported at the device level. However, it is currently not available when the phone is provisioned with RingCentral.
Impact:
Users are unable to manage participants efficiently during 3-way calls and must end or rebuild the call to remove a single party, which disrupts workflows.
Request:
Enable support for selective participant removal (drop participant) on 3-way calls to align with the…
2 votes -
AI Notes on Deskphones to be Viewable on the RC App
Currently, AI Notes for the deskphone are only received via email. It should also appear on the RingCentral app for better viewing and management.
2 votes -
Apply User Settings Template During Reset & Assign
Apply User Settings Template During Reset & Assign
3 votes -
Live reports should have dark mode and across all of ringcentral it should be an option
Live reports should have dark mode and across all of ringcentral it should be an option
3 votes -
Bulk download for Message-Only Extension voicemail
We need the option to download the voicemails of the Message-Only Extension in bulk instead of one by one.
3 votes -
Allow placing outbound calls using a hot desk phone without logging in
Allow placing outbound calls using a hot desk phone without the need for a user to log in
2 votes -
Custom filter for contacts
Custom filter for contacts where you can filter using custom 'notes' in the desktop/mobileapp
3 votes -
Connecting music variability and distinction based on caller.
Allow the selection of different connecting music (sound the caller hears) for internal or external callers.
I am not referring to ringtones that the call receiver would hear.
Taking a phrase from the early 2000's I am talkign about "ring back tones".
In the settings, only one can be selected for all incoming calls under the "play music while connecting" setting option.3 votes -
Is there a workaround to stop users from dialing 411 and us being hit with charges?
Customer wants to know if there is a way for them to call 411 or directory assistance for free.
3 votes -
RC App print to fax plug-in for multiple attachments
Print to fax directly from the browser or other application using RC App print to fax plug-in
When using the old RC Phone App (Spartan) by printing directly from multiple browsers, the attachment will just add up (normal)
When using the New RC App Glip (Jupiter) by printing directly from multiple browsers, the attachment will replace the previous attachment (not normal)
In ther words, only 1 attachment is allowed at a time.Customer requested that if possible to mirror the functionality of RC Phone app print to fax plug-in
13 votes -
Remove or update in bulk the "Ring your co-worker" pop-up in the user ring settings.
The customer wants to have the capability to apply a "Yes" to all of the users who have the "Ring your coworker" pop-up in their ring settings.
1 vote -
Discard Voicemails Containing No Speech
Currently if a caller disconnects during a voicemail greeting, or shortly after the message beep indicator but there is no speech, we generally still register this as a voicemail and notifications are subsequently sent.
This causes notifications to be sent for voicemails that contain nothing, causing additional admin overhead.
Suggest that detection is placed for scenario of a voicemail containing no speech, and if no speech is detected, the voicemail is discarded.
2 votes
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