13251 results found
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Improve Fax Error Reporting for Terminating Carrier Blocks and ANI-Based Rejections
When an outbound fax is rejected by the receiving carrier or fax system because the originating fax number is blocked or filtered, RingCentral currently shows generic errors such as Busy, No Answer, or Wrong Number.
It would be helpful if fax diagnostics could identify when the rejection is coming from the terminating side and, where possible, indicate that the sending number may be blocked or filtered. This would make troubleshooting faster and help customers understand when the issue needs to be addressed by the owner or provider of the receiving fax number.2 votes -
Feature Request: Auto-Enable AI Video Meeting
Request to have the AI video meeting feature automatically turn on when a video meeting starts, eliminating the need for users to enable it manually.
Benefit: Improves user experience and ensures the AI meeting feature is consistently enabled when needed.
2 votes -
auto resolve turn off
Ability to turn-off Auto Resolve feature completely.
2 votes -
Fax Extension Forwarding to Dedicated Fax Hunt Group
The customer is requesting a feature that allows a fax-dedicated user extension to automatically forward incoming faxes to another fax-dedicated extension or a group of extensions (e.g., a hunt group) for sequential or simultaneous handling.
7 votes -
ability to send fax using the call queue number
Since we can receive faxes through the call queue’s direct number, we would like both queue members and designated users outside of the queue to have the ability to send faxes using that same number
11 votes -
Track if a user login using SSO or RingCentral credentials.
We have both RC credentials and SSO enabled, and we will enforce SSO in a few days, then RC credentials won't work. Is there any way we can find out how many and who have logged in via SSO until now?
5 votes -
Live Management of Call Transcripts During Active Calls
Enable designated call monitors or supervisors to view and manage call transcripts, including real-time translations, while a call is still in progress.
4 votes -
Colour options for beer emojis
Offer different colour options for the beer and beers emojis to ensure that lagers, ales and stouts are appropriately represented
24 votes -
sms notification
Persistent (desktop) notification for inbound text messages until text is 'assigned'.
3 votes -
disable DTMF during a voicemail greeting
We found that while the voicemail greeting is playing, pressing a number (0) initiates a default menu rather than keeping the custom rule intact. We would like to see DTMF input during a greeting disabled.
4 votes -
Implementation of Bulk Export for Interaction Transcripts
Currently, interaction transcripts can only be retrieved by opening individual call records, which is time-consuming for large-scale QA, sentiment analysis, and compliance auditing.
Requesting a Bulk Export feature that allows admins and managers to download transcripts in bulk using filters.
6 votes -
Call Queue "Agent Status" vs. App Login State
Summary:
Automatically sync or update an agent's Call Queue "Agent Status" / queue availability when a user logs out of the RingCentral App or when a Super Admin triggers a forced logout across all devices.Current Behavior:
When an agent logs out of the RingCentral app (or an admin forces a logout on all devices), the user's "Agent Status" and individual "Queue Status" toggles remain ENABLED in the Admin Portal. Call queues continue attempting to route calls to an offline agent until call timeout rules take effect, creating unnecessary delays for callers.Requested Feature:
Add an option/setting for admins to…
2 votes -
Feature Request: Admin Email Notifications for "Report Issue" Submissions
Currently, when a user utilizes the "Report an Issue" feature within the RingCentral Desktop or Mobile app, the diagnostic logs and descriptions are sent directly to RingCentral Support. Company Administrators have no visibility into these reports unless the user manually notifies the IT team. We are requesting an automated notification system that alerts designated Admins whenever a user on their account submits a report.
Problem Statement
Lack of Visibility: Admins are often unaware of recurring user issues until they escalate, even if users have already "Reported an Issue" via the app multiple times.Redundant Support Efforts: Admins may spend time…
8 votes -
Customized CNAM for internal calls without changing user details
We would like to have the ability to customized our caller ID name for internal calls without changing our user details.
7 votes -
Beetexting Improvement
Hi Team,
We appreciate the recent updates to the BeeTexting interface. To further improve the user experience, we would like to propose an option for a Split-Screen View, similar to a standard email inbox (like Outlook or Gmail).
Currently, users have to click back and forth between the message list and individual threads, which feels fragmented. A split-screen layout would allow the left side to display the full list of messages while the right side shows the specific conversation or "particular message" selected.
8 votes -
Emergency Log In Extension
Emergency contact that can bypass the standard login protocol for emergency purposes.
Allow to put a mobile number that can recieve the OTP for emegency purposes.
2 votes -
Better Contact Management
Contact cards, Easier view for contacts, Custom fields, Tags....Make easier to edit contacts....
Sync contacts with Beetexting!
Sync contacts among extentions!
Just to name a few.
2 votes -
RCX Status Update While Handling REX Calls
Under the systems current design for the agents' RCX status to only be updated to an Engaged state while handling REX calls IF the agent was in an "Available" RCX agent state prior to handling the REX interaction. We suggest RCX status updating even when the agent is "Away" prior to handling the REX interaction, as many of our agents prefer to set their RCX status to "Away" to prevent inbound calls from coming in while they are making outbound calls in REX. This current design interferes with our monitoring process.
3 votes -
Granular Time Scheduling for Call Queues and Business Hours (Non-15-Minute Intervals)
Current Behavior: Time-based routing and business hours are restricted to strict 15-minute intervals (e.g., :00, :15, :30, :45).
Requested Behavior: Allow administrators to input specific, granular minutes (e.g., 16:48) for call queue schedules, holiday routing, and advanced after-hours rules.
The Problem: The client operates on non-standard shift times, specifically requiring their after-hours call queue rules to trigger precisely at 16:48 CDT. Because the platform forces 15-minute increments, they are left with a gap where calls either route to daytime agents who have already clocked out, or force agents to manually log out of queues to avoid missed call penalties.
The…
5 votes -
Retain Call & SMS history for deleted users
Allow call and SMS history to remain accessible after a user account is deleted. This would preserve historical communication records for auditing, reporting, and continuity purposes while ensuring that the data is handled in accordance with applicable privacy and data-retention requirements.
The retained history should remain clearly associated with the relevant records without allowing access to the deleted user’s active account or personal profile.
2 votes
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