13251 results found
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Call Logs Visibility for Custom Role Users
Request to improve the Call Logs behavior for users assigned with custom roles who have access to multiple sites, enabling automatic population of call logs without requiring manual filtering.
Currently, users with custom roles and site-level access to call recordings are required to manually apply filters (e.g., by site, calling number, or dialed number) before call logs are displayed in the Analytics page.
Most reporting users (e.g., managers or team members) do not always have prior knowledge of specific call details such as the calling or called number. This creates challenges in efficiently locating and reviewing call records for the…
4 votes -
Cross-Border Outbound Caller ID Selection for Multi-Number Users
Current Behavior:
The RingCentral platform enforces a strict security and regulatory validation rule based on a user's "Assigned Country" configuration:
"The Assigned Country is the country of the user’s permanent residence. Limits user outbound caller ID options based on local country regulations."
Because of this rigid constraint, users are strictly prohibited from utilizing any outbound Caller ID number that sits outside of their designated Assigned Country profile.
Example: A regional account manager is based in the UK, so their Assigned Country is set to United Kingdom. The administrator explicitly assigns them both a UK phone number and a German phone…
5 votes -
Implement a native billing collection and payment link dispatch feature within the RingCentral platform (RingEX Web, Desktop, and Mobile App
This feature will allow users to send direct payment request links to clients/patients via 10DLC Business SMS or Email and track payment statuses directly within the RingCentral app.
2 votes -
Add the option to route calls to voicemail when blocking calls with no caller ID.
Currently, the only available option is to change the default greeting from "Default" to "Mailbox is full."
It would be beneficial to have an option to route these calls to voicemail. This would allow us to customize the greeting so callers can leave a callback number or an alternate contact method, ensuring it doesn't defeat the purpose of hiding their caller ID in the first place.
2 votes -
Additional option to apply phonetic spelling for AI receptionist
Add an option or setting that allows administrators to enter phonetic spellings for names so the AI Receptionist can pronounce them correctly when transferring calls to a specific extension.
This feature would help correct situations where the AI Receptionist mispronounces an employee’s name when announcing or transferring an active incoming call. Administrators should be able to specify a phonetic pronunciation for each extension or user name.
2 votes -
Ability to Access and Update Firmware for Poly Edge 450/550 Series Publicly
Customer Request:
The customer is requesting the ability to access and download newer firmware versions for their Poly Edge 450/550 series desk phones, rather than having to wait for RingCentral's firmware certification and deployment process.Current Issue:
The customer is currently using firmware version 8.4.1.0068 and reports an issue involving PoE and DHCP errors, which can cause the phones to go offline.The customer is aware that Poly has released firmware version 8.5.0, which reportedly includes a fix for the PoE/DHCP-related issue. They would like to know whether RingCentral will deploy this firmware and, if so, when it will become…
2 votes -
Allow Customizable Callback Request Prompts and In-Queue Callback Audio for Call Queues
Summary
Currently, the Call Queue callback feature relies on standard system prompts. We request the ability to customize the Callback Request greeting or embed custom callback triggers directly into standard Call Queue greetings and Music on Hold (MOH).Use Case & Business Need
Multiple customers want to provide a seamless, branded experience while waiting in a Call Queue. They want to inform callers of expected hold times and offer an automated callback option within their custom queue announcements or hold music rather than relying on standard, uneditable system prompts.Example Scenario:
"Thank you for calling [Company Name]. Please hold while…
3 votes -
Native Visibility for Call Disconnect Initiator & Reason in Admin Portal
Problem Statement
Account administrators currently have no self-service method within the Admin Portal or Analytics to determine which party disconnected a call or why. When users report suspected "call drops," admins must open support tickets to have Tier 2 support pull backend session logs (Sonus-Disconnect-Initiator / Sonus-Call-Disconnect-Reason). In many cases, these inquiries turn out to be normal hangups rather than technical failures, resulting in unnecessary ticket volume and delayed answers for admins.Proposed Feature
Expose call termination telemetry directly within the Admin Portal Call Logs and Analytics detailed view:
1. Disconnect Initiator: A field indicating who ended the call (e.g.,…2 votes -
Fax transmission result for Main fax line assigned to Call queue
The customer is requesting the ability to configure email delivery confirmation settings for faxes sent from a main number assigned to a call queue.
2 votes -
Capability of identifying the language for SMS
Capability of identifying the language that the customer use via SMS. Especially if their clients has a different language. It would be more easier for them to identify what language does their clients are using.
6 votes -
Have numbers show up as "From" on RollOver calls.
When calls RollOver to another queue, they do not show the number that it is trying to RollOut too. This used to be a feature in the old RingCentral Phone App. The app should in include a "From" to indicate that the call came from one extension, and rolled to another.
49 votes -
Main Phone Number Ring Two call queue
I want two call queues to ring at the same time when the main phone number is being dialed.
One of the call queue rings in order and one is longest idle.
5 votes -
Include All Phones on the Licenses and Inventory Report
We recommend enhancing the Licenses and Inventory Report to include all provisioned hardware, specifically ensuring that BYOD and manually provisioned devices are captured alongside standard inventory. Currently, the report omits devices lacking pre-registered serial or model numbers, creating critical data gaps for customers performing End-of-Life (EoL) tracking and hardware audits. By ensuring the report consistently exports the model, serial number, phone number, and extension details for every device on the account, RingCentral will provide the comprehensive visibility required for enterprise-level asset management and lifecycle planning.
10 votes -
Tailor SMS Notifications
Customer is requesting a way they can edit the notification and not include the "You can get RingCentral app here" and provide a link, as it does not apply to their environment, and they do not want to encourage their staff to download an app that will not work with their RingCentral account.
3 votes -
Preserve Call Queue / IVR Routing Tags for Saved Contacts in Call Logs
Prevents customer service and medical teams from losing queue context after hanging up, eliminating the need to pull separate Analytics reports just to check which department a saved contact tried to reach.
2 votes -
Retain Caller ID for internal transfers
Retain Caller ID information when transferring calls internally. This feature would be great for businesses, regardless of the device or phone used, and for both warm and cold transfers.
2 votes -
Ability to change the area code of numbers directly in the number inventory without needing to assign them to a user first. This will stream
Direct area code changes for unassigned inventory numbers without having to assign them to a user first—reducing process steps and saving time.
2 votes -
Saved Contacts to Show Extension Number
All contacts should show extension numbers when you filter calls in call logs
2 votes -
voicemail drop
I have tested the RingCentral App connect current version 1.7.24 with the Google Chrome Extension (version 1.6.30), I did not select a CRM to connect with and it works well.
Are there any plans to develop the same functionality within the RingCentral desktop app itself, it would be great to have access to it there and not have to depend on a browser?
Also, if it is made available within the RingCentral Mobile app, that would be great also!
6 votes -
Selective Fax Email Notifications
Provide the ability to configure fax email notifications on a per-number basis. This would allow users to continue receiving email notifications for incoming faxes from selected fax numbers while disabling notifications for others, offering greater flexibility and reducing unnecessary email alerts.
3 votes
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