11314 results found
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Intercom for not supported devices
Should give an option for manually provision phones 3rd party not supported phones to have the Intercom feature
3 votes -
I prefer on my desktop to have incoming calls ring in my browser & not on the RingCentral desktop app
I prefer on my desktop to have incoming calls ring in my browser & not on the desktop app. This is how it was set up at a previous company but the help chat said this is not an option. I want to keep everything open in my browser for ease of navigating when I'm on the phone.
1 vote -
A feature to minimize silence gaps when callers don't take action during IVR greeting, before the greeting repeats."
A feature that can shortened the silence gap time at the end of the options; if you don’t select anything, there is 10 seconds a gap before it returns to repeating the options
2 votes -
Be able to track calls in RC and Salesforce when making a call from personal cell phone
Being able to have an employee make calls from their personal cell phone and have the data tracked in RC and in Salesforce to use show up on the analytical reports (For Sales People). An option for them to be able to turn it on/off at any given moment. Or being able to link their cell number with RC to dial out between a certain time frame that will be tracked for the reports in RC and Salesforce.
2 votes -
Customize Call Log History Duration to Access
Ability to customize the call logs in the admin portal to only go back 60 days depending on the duration preference.
2 votes -
Allow Limited Extension as Forwarding Number of User Extensions
Limited extensions should be allowed as forwarding number/ring group to user extensions. It should be available on the list when clicking Add coworker.
8 votes -
Ability to send 5000+ faxes using Email-to-Fax
From time to time we send fax campaigns to other doctors with communication about our clinics. We use email-to-fax rcfaxbroadcast.com feature to which we had been pre-approved for years. Over the past few months we noticed that we cannot send out usual volumes when we need. We receive error 421 at our end informing that remote (your) smtp server defers emails after initial connection. Can someone please look into this as it looks like your SMTP servers try to defer high-volume email senders. Can we please investigate and lift the restrictions
1 vote -
International SMS Activation
Reason:
Currently, international SMS cannot be activated for an account without first registering for TCR (The Campaign Registry) business SMS registration. This registration is primarily for Domestic SMS, but it is a prerequisite for activating international SMS as well.Feature Request:
To enable the activation of international SMS independently of the TCR business SMS registration, because international numbers do not fall under the TCR business SMS agreement.1 vote -
Precondition tips when a certain feature in Service Web cannot be enabled
Certain features cannot be enabled if precondition is not met. It would be helpful if there is a pop-up of required steps to be done first if a specific feature cannot be enabled.
1 vote -
Option to limit the access to the shared external contact
An option that you can limit access to the shared directory of external contacts.
1 vote -
Apply Template Scheduler
Whenever we apply a template to a group of phones, it restarts them. This is very disruptive, so it usually must be done after hours. Having the option to schedule when a template would apply would be very useful.
16 votes -
Add an Option to Toggle to Classic View in Admin Portal
The previous version of the admin portal was far more user-friendly. Having the drop down menus allowed us to more quickly and efficiently configure the user call handling. The current version of moving back and forth between screens is time consuming and cumbersome.Further, the updated Admin Portal is more confusing and less accurate in its category descriptions. For example, previously, the "Phones and Devices" section housed all the information and settings related to the physical phones. The "Call Handling" section was where you went to adjust call handling. Now you have to select the "Phone" section to adjust call handling,…
13 votes -
Warranty device copy
If we RingCentral can provide a warranty copy for those purchased phone.
1 vote -
"transfer to held call"
I need to initiate a transfer between the two calls
our last phone service had a "transfer to held call" option1 vote -
Send caller to voicemail when on hold
ability to send a caller to voicemail when it reaches a minute on hold
1 vote -
1 vote
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Create a notification option for camera LED to flash on phone ring, rather than audible ring
Allow a ring notification to be the phone camera flashing, without sound. I've tried to use the Android system to do this but apparently it does not see a RingCentral app call as a "notification"
1 vote -
Live agents from ringcentral to answer the calls in 24 hours
somebody from ringcentral to answer the phone in 24 hrs calling from main number 7373811188 and 8889098038
1 vote -
Quick Contact Edit
Sometimes we need to do an Edit on a contact after an incoming call, but we can't just click on the call log and do a quick edit, we have to go to the contacts list, search for the contact and then edit.
Adding an Edit option on the call log when the contact is already added to the list of contacts will minimize data entry.
1 vote -
The customer wants an option to select the number assigned to different sites, and queues to set as an outbound caller ID
The customer wants an option to select the number assigned to different sites, and queues to set as an outbound caller ID using the RingCentral app simpler way.
1 vote
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