12689 results found
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Access All Call Logs from the main number and other extensions from Cisco SPA525G2
We want to have a visibility of the call logs coming from the main company number and other extensions on the account from our Cisco SPA525G2
2 votes -
SSO and 2FA are to simultaneously be enabled in the account
SSO and 2FA are to simultaneously be enabled in the account
Our customer is requesting to enable both SSO and 2FA simultaneously which they would be able to manage were the code be sent to identify login. They worry about email hacks and in this way if the system sends the code via SMS or call they could prevent hacking from taking place.
4 votes -
Cold Transfer from Call Queue
When a user answers a call from a call queue then conducts a cold transfer, the recipient does not know the call is being transferred. If they are a member of the call queue, it appears as the call is incoming from the call queue.
13 votes -
Feature Request : Ability to switch the call to another handset when multiple handsets are paired to a singer wireless base
Feature Request : Ability to switch the call to another handset when multiple handsets are paired to a singer wireless base
Details : ability to have W7*P cordless handsets in switching phones easily without needing to transfer the call to another handset that is paired to the same base as the original where the call was answered
Current behavior : unable to easily flip the call to the other handset after disconnecting the call
Brand : BT Business
3 votes -
Font options for Ring Apps
We use the quote feature regularly to respond to questions. It would be nice if you could change the font, color and size to make seeing the responses easier
1 vote -
notificacion from IVR if it has more than 2 languages
If IVR has more than one language , there is no way for the person who answer to know which language they will answer the call
1 vote -
Call queue display (number)
We want to view the full number with dashes when a call comes in a call queue.
1 vote -
Auto save contacts
A feature in which the contacts are automatically being saved in the company contact list from calls from either Ring Central desktop and mobile app
2 votes -
Pop out Hub change
It would be great if we could look at the pop out Hub and see how many outbound and inbound calls are made for the day. Instead of looking for the report. If it was in the Pop out Hub everyone could look at it throughout the day to see how their staff is performing. Would need to be in real time. I used to be with light speed, and they had that feature.
2 votes -
spanish translation when they press a any keys on ivr menu
An option on the ivr that allows the user to have a Spanish translation when they press a specific key on the ivr menu.
4 votes -
2 votes
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I want a group of people be able to read text messages sent to one particular user extension.
I want a group of people be able to read text messages sent to one particular user extension.
3 votes -
Entra ID
We use Entra ID account provisioning service with RingCentral. It works pretty well but we have noticed that RingCentral users created using the provisioning service have their Caller ID set to our main number. We would like it to default to the user's Primary Number.
2 votes -
Request the ability to update SMS TCR registration fees on TCR Campaign registrations.
Request the ability to update SMS TCR registration fees on TCR Campaign registrations after they submitted the form.
4 votes -
Voice to text for HIPAA enabled accounts
I would like voice to text be enabled for accounts that have HIPAA enabled features. We are not able to utilize this function because we have HIPAA enabled. Thank you
1 vote -
Highlight Overrides in Template
I can see at least two benefits of having a button you can click that will show the currently selected overrides in a template - 1 in my case where I have created several templates that dont' have clashing or overlapping overrides, or 2 to make sure that the template you're creating doesn't have some overrides you don't want
1 vote -
Notifications for unavailable presence status after period of time
Offer users the ability to set up reminder notifications for when their presence status has not been updated after a set period of time, any non-available status only. a way to remind users to change their status.
1 vote -
RingEX - Recording Option for External Calls Only
RingEX - Recording Option for External Calls Only
The phone system only offers the option to record ALL incoming/outgoing calls for an extension, including internal calls. There should be an option to record external calls only.
1 vote -
Ability to cancel a voicemail and change it when reaches the voicemail of the customer we are calling.
How does a user cancel a voice mail when actively providing a message to an outside line? Re: a user called to leave a message for a customer and wanted to change the message mid stream. She hit the # but she said it didn't do anything. Please provide an option that can cancel the message and change it.
1 vote -
Moving the RingEX call recordings and logs into Amazon S3 storage
The client is requesting assistance in moving their REX call recordings and logs into S3
1 vote
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