9145 results found
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Add time stamps to emojis / reactions to messages
We commonly have team members use emoji's react to posts. When performing investigations we have found there does not seems to be a way to see a time stamp of when the user reacted with an emoji to a post and we can only see the date/timestamp of the post itself.We would like to not only see the user that had the reaction, but the date/time they reacted to it.
10 votes -
Custom rule that can add change the extension by weekly
Create a custom rule that the extension will answer the call can be change automatically by week schedule. For example ext1 will answer the call on this week on monday then next week monday it will be ext2 then on next mond it's ext 3.
1 vote -
Admin role for specific user
Would like to customize an admin role to only be able to make changes on specific users and not to all users in the account
1 vote -
Option to create Custom rule that can add change the extension by weekly
Requesting to add an option to create a custom rule that the extension will answer the call can be change automatically by week schedule. For example ext1 will answer the call on this week on Monday then next week Monday it will be ext2 then on next Monday, it's extension 3.
1 vote -
Billing Contact Information to be associated to any RingCentral number
Partner wanting our system to allow Billing Contact Information tab for contact phone number to accept RingCentral numbers within the account as primary contact number. Current Behavior: Service web by default is set to have the Contact phone section as the main company. Once Contact information is edited, it will not allow to save the details if the main number or any number associated to the account is entered. Reason for Request: Partner said that the set up should be accepted as it is the mode of contact for the contact person indicated. They cannot provide personal numbers as alternate…
1 vote -
Retrieve SMS in Bulk
Messages that are sitting in the inbox can be retrieved in bulk.
2 votes -
Request Option to Select Ring Central Contact Center /North America
Ability to have the option assigning a phone number to Ring Central Contact Center /North America. Currently, this is only available internally. Phone Numbers>
3 votes -
Notification Editor
We would like to change notification subject and body on calls as currently it's an incomprehesible mess especially if forwarding is in place. Currently our notification shows: Subject : New call from <Area or Callers ID> - <Fwd Call group name, ext. number> <number of the client> Email Body: From: <Area or Callers ID> - <ext name & ext. number> <number of the client> Recieved: Date (no problem here)To: <Actual Number Client Dialed>Status: missed (no issue here)We would like to change this to: to simply: Subject: New/Missed Call from <Client phone number> to <Client Dialed Number or Ext Name>From: <Callers…
3 votes -
Dial a call queue from a button
At times we have staff that call department queues. We can't pick a queue from the telephone presence selections, so we need to create an extension that forwards to that queue as a work around. It would be nice to be able to just select a queue as a button option. It would also be nice to be able to use "Call Monitoring" and "Pickup" buttons in the same way. For now we need to program those on the individual phones, and then have a custom template applied to the phone using both presense and manually programmed buttons on the…
5 votes -
Allow users to "Forward all calls" to voicemail without recording another greeting
In the "Forward all calls" menu from the app, if the user chooses "Voicemail", the greeting message from this option is separate from the "normal" custom voicemail greeting they have recorded for their voicemail. The app requires you to re-record the greeting a 2nd time at the time of forwarding. Please include an option to use the existing custom greeting that has been recorded.
3 votes -
Manipulate phone from Client
For people that are coming from the Mitel MiVoice Connect the have the ability to manipulate the physical phone from the client. For instance, if they get a call the can press a green button an connect the call the their phone. They have the ability to check voicemail from the app (I find that this is available but there are restrictions). If they take a call on their physical phone, they have the ability on Mitel to transfer that call from the App. I am finding that this is becoming a struggle with users as we move them over
3 votes -
Add notes on voicemail and arranging the voicemail
not able to fit all data on the screen, not allowed to adjust columns to see more info.. such as cutting off caller id name and no way to see it.. also, no way to add notes to voicemail, or arrange the order of voicemails
6 votes -
Reverse the order of PERLs vs ERLs shown in the RC App dialog
When changing an emergency address with the RC Desktop application a dialog is shown with current Company ERLs and personal PERLs. Presently the Company ERLs are shown first followed by the PERLs.With hybrid work commonplace these days users often must switch between home and work addresses. PERLs are a convenient way to toggle this. Yet in the RC Desktop App the ERLs are shown first, followed by the PERLs (see attached image). In light of the Ray Baum Act E911 addresses for our work locations must now include a room number. We do not envision setting ERLs for every possible…
10 votes -
Line keys | An option to pick up a call on hold of those extensions assigned to line key 4 and above
Option yet to press or like a command to pick up a call on hold of those extensions assigned to line key 4 and above if the device only has three line keys available (eg. Cisco SPA-303 Desk Phone)
1 vote -
Customer requested a feature to have an option to the admin portal not to publish the company address
The customer wants to make sure that her company address is protected and confidential
1 vote -
Pride flag emoji
Pride flag emoji / self explanatory
28 votes -
Restrict inbound calls to limited extension that is used for paging
It is useful to prevent unwanted paging without unauthorized people being able to page.
4 votes -
Change Audio Format
It would be best if we have the option to change audio fle from mp3 to wav file or vice vers. There are some devices that does not support mp3 or wav.
6 votes -
Global Custom Rules
We use custom rules for a number of our lines - many of these forward to cell phones or external lines or extensions at various points during the week, on-the-fly. Rules are interchangeable across all our queues (maybe 20 custom rules). Currently the Admin Portal requires me to create a new rule for each individual queue AND requires me to change it for each individual queue on the fly. What I would like to see is an option of ALL custom rules I've already created for any queue visible to toggle on and off along with the option to create…
3 votes -
Unmerge Merged Call in RingCentral App
Unmerge Merged Call in RingCentral App
3 votes
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