12728 results found
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SMS Details
option to view the number of the recipient/sender along/beside their name
verbatim from cx; When I would text a client, their phone number would appear next to their name in the text messaging section. For some reason, it no longer appears. Is this a system update, or did I change a setting somehow?
2 votes -
Scheduled Changes
I think it would be super helpful for administrators to have the ability to schedule changes to take place. For example, (basic example) lets say we need add a user to a call queue at a certain time and remove them at a certain time we could schedule a change. This feature could "record" the change and then we can specify when this change would occur based on date and time. This would assist admins so we don't have to remember to do something or mark it on our calendars versus scheduling it on the portal. Also eliminates the scenario…
6 votes -
Allow logging in with message-only extension using the desktop/web applications.
We are only allowed to login using the message-only extension credentials with the mobile app/admin portal. It will be very helpful if we can log in with the desktop/web app.
5 votes -
Sending Text Messages using car hands free systems
The ability to Send Text Messages using car hands free systems. Users universally have a problem with sending Text Messages via car hands free systems. It does not seem to matter regarding the car OEM or using an Apple or Android phone. We do not have any problems receiving text messages however we cannot respond to that message or start a new one using the car hands free system. I suspect this has more to deal with the Apple and Android mobile app rather than the car system since regular carrier SMS messages are processed with no problems. Thank you.
1 vote -
custom ai recording for message only extension
Have a custom recording for text to speech option to record a message or announcement.
1 vote -
Add a copy button next to the phone number
On the desktop app PLEASE add a copy button right next to the phone number when the text message is open. Right now it is on the drop down menu (like in the picture) but it would be really helpful to put it right next to the phone number. Thanks!
1 vote -
Feature Request: Wanted to be able to Modify/Update the Change Password Interface
Feature Request: Wanted to be able to Modify/Update the Change Password Interface
Customer is getting confused on the Change Password Interface hence wanted to modify / update the it
Customer preferrence: Clear path within the service web portal that would indicate that this is where you can change the security question and answer.
1 vote -
Ring external number when call comes into the queue
When Ring Central phone number rings, ring an external phone number and allow both calls to be active.
8 votes -
different language transcription to text or email
It would be nice to have different language audio files transcribed to English for text or email. We have a ton of Spanish speakers that leave messages.
2 votes -
Call Notification
We are already using ring central on one website but we are building a second website and we want to get a second phone number so that customers from the new website can call in. I want the phone to notify our customer service staff which website the customer is calling from.
2 votes -
Adding a Dot to the menu it shows (# , and ;) please add a dot (.)
Yealink T33G Gigabit Business Phone.
We utilize various financial platforms that necessitate entering a dollar amount via keypad. To denote the change or specify the exact amount, please add a dot or period. (.) currently it shows (#) (,) (:).2 votes -
Add option to reduce background sounds (output) instead of mute them at all.
During a call, right now, you can either let 100% of the background sounds, or 0% (mute them). It would be great to add options for level this.
3 votes -
Call should be disconnected right away if the caller does not say anything nor press # key from the User's Screen caller greetings
Issue: Screen caller / Caller Screening issueActual Behavior: Call is still going through even if the caller did not say anything nor press # key from the User's Screen caller greetingsExpected Behavior: Call should be disconnected right away if the caller does not say anything nor press # key from the User's Screen caller greetingsSteps to reproduce:Dialed 434 929-1051 from 888 898 4591The call went to ext 92910 and played the User's screen caller greetingsThe caller did not say anything nor press the # key And the call still going through.
4 votes -
Can Ringcentral add Poly Savi 8445 for use with softphone
Would that make and model of headset work with softphone or be available as the recommended headset?
1 vote -
Allow caller ID in other provider in the US
Customer caller ID is not showing up if they calling a different provider such as At&t. Customer wants the her company caller ID will be shown on all the Telco provider in the US.
1 vote -
Archive Internal Messages
It would be a better way to keep records of Internal Messages, rather than using Message Data Export, which comes in a form of a report/log (not very User friendly).
4 votes -
Stop SMS from sending on customer on campaign
It would be useful if there is a place on the online account where we can add the number of the customers who opted out with the SMS to stop sending SMS to the particular customer
5 votes -
Ability to customize Missed calls Email notifications
HiIt could be very usefull to be able to customize the Email Notification.Making it more corporate, adding company logo, custom text and even customize the sending email address.The best will be the ability of sync the caller's information to our synced contact lists, to display the name and company of the incoming caller you missed.Kind regards
3 votes -
Restricting Caller ID options
We need to be sure that employees do not have the ability to put in a false number or block the caller ID in accordance with Truth In Caller ID Act (47 U.S. C. § 227(e)). Please have an option to hide/unpublish the Main Company Number and Company fax number that is located in Main Site. Also, option to remove Blocked as an option.
3 votes -
Admin Portal access from RingCentral Mobile App
The customer wants to have an option for him to access Admin Portal directly from the RingCentral Mobile app like what we have in our Desktop app for them to easily be directed to the website.
6 votes
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