12091 results found
-
Allow users to opt out of calls be recorded
Our request is that there be an option to have only calls to external users outside our company directory be recorded. Specifically giving an option to apply that to certain users if I select outbound or inbound there be an option to opt out of calls between users within the organization be recorded.
2 votes -
Ability to set up a cutom annoucement to return to the main menu instead of disconnecting the call
On our phone admin answer tree, we have several options that are announcement only. How can the caller get back to the main menu (or how do I set it up for the caller to get back to the main menu) after they hear the announcement?
2 votes -
Let me see the Caller ID (of the caller) when a user I am using Presence to monitor gets a call
So I have team made up of 6 users, and 95% of their calls are direct dials to the user not to the team as a whole. Then manager would look to see who is calling his employees so that if the user is away from their desk (or out sick) the manager knows if this is a call he needs to answer or if it is something that can wait.
2 votes -
Transfer Conference Calls
Need the functionality to transfer a conference call. Currently when you attempt to transfer the call, the transfer button is greyed out. When you do it through desk phone, it drops the call entirely.
5 votes -
Add option for the Multi-Site Number to appear on a Dial Pad Caller ID List for all users.
Add option for the Multi-Site Number to appear on a Dial Pad Caller ID List for all users.
4 votes -
Fax Broadcast on the RC App (Group Contacts)
To have the option on the RC app to use the group contacts created in the admin portal in doing a fax broadcast.
9 votes -
Caller ID update when phone number is reasigned
Make it so after a phone number is reassigned to a new user, the caller ID on the receiving phones (mitel) updates to the new user without rebooting everyone else's phones. I have better use for my time.
4 votes -
Create call notification for appointments
Requesting to add a call notification for their client's upcoming appointments.
1 vote -
Monitor RingCentral Application Usage
Customer is requesting for a feature in order for them to see how their users are utilizing the RingCentral app real time. Like, if the app is currently being used on their iPhone, Android phone, PC or other devices.
The Admin wanted to be able to monitor how the users accepting calls for example if they receive a call from a specific number they want to have an option to see if their member answered it through their RC app on desktop, RC app on iPhone device or RC app on Android phone.
Customer already know the way on how…
1 vote -
2 dashboard in 1 reports
I’d like to be able to view all calls from JUST Texas and compare two different time periods…say this month to last month. As mentioned we have billboards in TX and are trying to see if we’ve received additional calls from TX specifically as a result of them. Hoping there’s a quick way to pull a report showing that."
1 vote -
RingCentral Provisioning should have full accesss to Web interface of Deskphones
RingCentral Provisioning should have full access to Web interface of Deskphones.
The client has expressed the desire to remotely access the graphical user interface (GUI) settings of their deskphone, without the need for network connectivity. The requested functionality entails the ability to configure and modify all settings pertaining to the deskphone GUI, while being physically disconnected from the network to which the device is connected.
2 votes -
Allow shortlinks in SMS
Customer received an email communication from their CRM "Bats CRM" that they finally reached an agreement with RingCentral regarding problem of sending shortlinks via SMS Platform. Advises customer about our RingCentral SMS/ MMS content policies. https://www.ringcentral.com/legal/sms-mms-content-policies.htmlBut customer would like to see if their will be any chance that it can become available to us soon.
2 votes -
Without Archiver, Admin Portal Should Have No Data Retention or Do Not Delete the Call Recording
Without Archiver, Admin Portal Should Have No Data Retention or Do Not Delete the Call Recording
8 votes -
Option for Admins to download SW configurations to offsite server for disaster recovery
To provide admins the capability to export their SW configurations should there be a situation where RC goes completely down, and offload to a 3rd party server where can be then exported back without losing continuity.
2 votes -
custom role for a user to access a specific site only
Want to have a custom role where a user can only access a specific site.This will be for call logs, analytics and live reports.
17 votes -
Show user status in contacts list
Ability to see user status in all web/desktop views would be a timesaver.
21 votes -
Ability to customize password for Poly phones without reverting it to the default.
Due to configuration via assisted provisioning, whenever the customer is changing the password of the phones, it just reverts back to the default password. Customer would like more customization power.
12 votes -
UK Mobile Numbers as a Substitute Caller ID
In line with the new update discontinuing our support to UK Mobile Number as a substitute caller ID, we would like to post this as a feature request to have it re-enabled.
14 votes -
Show which User answered the call from the RingGroup in RC app call logs
Please add a feature from the Call logs on RC apps which User who answered the call from ring group so Users can see it from the Call logs inside the app instead of logging in from the Admin Portal. (Some users do not have access to login on the Admin portal and they are mainly using the RC App itself.
1 vote -
IVR setup for internal calls
Needs to add an IVR Menu to more than one Phone Number/Extension through internal calls. When you dial a certain extension like Ext. 581 for a call queue group it will play the IVR Menu.
1 vote
- Don't see your idea?