12369 results found
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Create a group for mass texting instead of group text
Instead of large group texts where everyone can respond to each other we have an option of creating a large group that send individual texts to a mass group by a click of a button instead of entering every individual persons contact every time
4 votes -
Add group text functionality to the shared SMS Tab in the RingCentral Application
Add group text functionality to the shared SMS Tab
1 vote -
please add functionality in the Shared SMS in the RingCentral to send a group text
Business SMS Booster (Shared SMS Inbox) Functionality to send group Text
1 vote -
custom rule to remove agent from Group Memberships
Create a custom rule to automatically remove and add the agent to all groups(call queue ) that she is a member, instead of manually turning off and turning on once they are back from vacation.
1 vote -
Ring Central Mobile App Refresh
Add a refresh key to the mobile Ring Central application as to allow changes that were made in the admin portal to show up without having to sign out of the application and sign back in. Right now, if you make any changes to user names, extensions, email addresses, the changes don't reflect in the application until the users log out, then back in.
1 vote -
Automatically block robocalls routing to call queues
To have option in call queue to automatically block robocalls
1 vote -
Option for Admin to Delete Message for All Users
Option for Admin to delete messages for all users instead of having to log in on the extension
2 votes -
Case Portal
Need to have a case portal for partners that show all cases for their customers in one location. Also stop the ability of ringcentral support from deleting the cases from the portal. I have to keep a log of all my cases because they go missing from the case logs. All communication should also be recorded in the notes of the cases. Ringcentral support does not do that. They email you and none of those notes go in the case. Would be nice to go back and look at issues that may come up with other customers and have all…
2 votes -
Forwarded voicemails should include the transcript
Forwarded voicemails currently do not include the transcript, it has just the audio file.
Including the transcript will help the customer manage several voicemails effectively without listening to the audio
1 vote -
DND
Hello,
Currently to access the DND function you need to go to settings and then to phone rules. For something we need to access multiple times a day it would be far more convenient if we could make a button for the home screen. The warning that appears when DND is active is very convenient.
Thank you.
1 vote -
ability to use numbers of other users for outbound
ability to use numbers of other users for outbound
wants other users to use the DL of other users as an OB CID number1 vote -
remove the option to forward voicemail messages
Please allow us to remove the option to forward voicemail messages to other extension.
3 votes -
Option to Suppress 911 Notifications During Scheduled Testing
Customers performing required monthly or periodic testing of physical 911 buttons are unable to prevent emergency notifications from being sent. This creates operational noise, unnecessary alerts to internal stakeholders, and requires coordination with local PSAPs for every test.
Requested Enhancement:
Introduce an optional setting that allows administrators to temporarily suppress 911 alert notifications (email/SMS/internal alerts) during scheduled or admin-approved test windows while maintaining compliance and safety safeguards.
Justification:
Reduces unnecessary alarm and confusion during compliance testing3 votes -
Sync User Profile Photos from Microsoft Active Directory to RingCentral
It would be extremely helpful to have the ability to automatically sync user profile photos from Microsoft Active Directory (or Microsoft Entra ID / Azure AD) into RingCentral user profiles.
Currently, profile photos must be uploaded manually in RingCentral, which creates extra administrative work and leads to inconsistencies across platforms. Since many organizations already maintain up-to-date profile photos in Active Directory or Microsoft 365, syncing this data would ensure consistency and save time for IT administrators.
1 vote -
Automatic deletion of voicemail messages on the desk phone after they have been listened to via email.
Automatic deletion of voicemail messages on the desk phone after they have been listened to via email.
1 vote -
after working remotely , returning to the office , the polycom phones have190 messages...is there a way to delete all the messages.?
after working remotely , returning to the office , the Polycom phones have 190 messages on the desktop phone, red indicator light blinking,...is there a way to "clear" these messages that date back to December and we have responded to?
Hopefully there is a quick way to remove vs. listening/deleting 190 messages
1 vote -
Enable reporting from the Agent Details with custom timeframes
I want to be able to see how my queue members performed throughout the day and how many hours/minutes they were available, on call, ringing, or unavailable.
1 vote -
Set up a speed dial to forward a call that can be toggled on or off for Mitel 6940 if the user is not available
Set up a speed dial to forward a call that can be toggled on or off for Mitel 6940 if the user is not available
1 vote -
Underlying carrier support receiving short code
option to receive short codes
3 votes -
SMS Smart routing | RCX
Note : This is for RingCX
I don't know if this is possible. However, customer is looking for a SMS Smart routing.
For example, an existing customer already sent an SMS to a number and one of their agents already assisted that customer.
Customer request is when that same customer sends another SMS in the future it should be routed to the same agent that assisted that customer to continue the conversation. This is regardless of what number they send to. Cx request is to also keep the conversation like on hold if ever the same customer replies to them.
2 votes
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