13252 results found
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Descrepancy
Please investigate why Analytics is showing "IP Phone Offline" for some extension during inbound call attempts, even though the assigned Poly VVX 450 is online and registered.
3 votes -
have option to delete message data export history
super admins have option to delete message data export history
1 vote -
A way to enforce “Use RingCentral (this app)” as the default phone app for all users to prevent calling issues.
A way to enforce “Use RingCentral (this app)” as the default phone app for all users to prevent calling issues and a removal of the “Use RingCentral Phone” option, or the entire setting, since the legacy application is believed to have been phased out.
1 vote -
Remove the repeat requirement for IVR greetings
This is the only voip system I have worked with that requires a greeting to be played multiple times before the calls are directed to where they need to be. I don't know how to explain my issue without detailing my specific situation. We have both an english staff and a spanish speaking staff. When a patient calls in they can select from the prompts and get directed to one of our english speaking staff, or they can press 0 and get to our spanish line.
On the Spanish IVR they only have 2 groups to choose from. Select 1…
1 vote -
Include a specific email on User Notification Template
Be able to include an additional email address by dafult from creating User Templates for Messaging Notifications.
1 vote -
1 vote
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Make the "Set up SMS" page more user-friendly
Under Company -> Business SMS -> Set up SMS, please make this page more user-friendly. Features that are currently missing include:
-Exporting the list of current SMS registrations
-Sorting the list of current SMS registrations
-Filtering the current list of SMS registrations
-Being able to see the full name of an SMS registration without clicking on it1 vote -
would it if when selecting missed calls, ring central clears the calls instead of having to view/acknowledge each one.
Would it if when selecting missed calls, ring central clears the calls instead of having to view/acknowledge each one. Users don’t know why they have to touch every call when they can go into missed calls and see them.
1 vote -
Feature to stop any notification coming from the call queue
A feature to stop any notifications (to the deskphone and softphone) coming from the call queue, especially missed calls.
1 vote -
Allow "Undefined" Site Status or Parent Routing Inheritance in Admin Portal
Title: Enable "Undefined" Site Configuration & Automatic Parent Routing Inheritance in Admin Portal
Feature Category: Admin Portal / Multi-Site Management / Call Routing
Problem Statement:
Currently, when creating or modifying sites in the RingCentral Admin Portal, the routing interface requires a mandatory radio-button selection. Administrators cannot deselect options or set a site status to "Undefined."Proposed Solution:
Option 1 (Inheritance Toggle/Radio Option): Add an explicit option within Site Routing settings such as "Inherit Parent Site Routing" or "Undefined / Default" alongside existing radio selections.
Option 2 (Deselectable Radio / Clear Selection): Allow administrators to clear routing selections on sites so…
1 vote -
Provide Ability for Contacts to be Managed Centrally in RC Console
Currently there is no way using the MS Teams Embedded App for RC to turn off the ability to see a company's entire Azure user directory. If you revoke permissions in Azure it breaks the MS/RC connection in the RC portal.
Then you could manually connect (per user) to Microsoft and turn off whatever contacts you want, but in a large company that is a lot to ask of the users. There should be a global setting in RC Console to turn that off for all.
1 vote -
Ability to Send Glip Messages to RingCentral Users Under Separate Business Accounts
Ability to Send Glip Messages to RingCentral Users Under Separate Business Accounts
We would like to request a feature that allows RingCentral users to send Glip messages to other users who also have RingCentral accounts but belong to different businesses, organizations, or separate RingCentral accounts. Currently, users may experience limitations when trying to communicate with other RingCentral users outside their own organization. Having this capability would make it easier for businesses to collaborate and communicate with external partners, clients, vendors, and other organizations that also use RingCentral. We recommend adding an option that allows users to search for, add, and…
1 vote -
Per-Device Time Zone Configuration for Single Users with Multiple Desk Phones
Currently, when a single user is assigned multiple desk phones across different geographical locations, all assigned devices inherit the primary user's profile time zone (e.g., Eastern Standard Time / EST).
Problem:
For users managing or using multiple desk phones stationed in various regions/time zones around the country, secondary devices display incorrect local times. This leads to confusion regarding local call timestamps, meeting times, and daily device use at those remote physical locations.Proposed Solution:
Enable administrators and users to configure individual time zone settings per assigned physical hardware device, independent of the primary user's account time zone.Hardware-Level Override: Add…
2 votes -
Add “Drop Participant” Control for 3-Way Calls on Poly Edge E Series phones (E100/E220)
Description:
Requesting support for the ability to drop a specific participant from an active 3-way call on the Poly Edge E100 when used with RingCentral.
Details:
According to the Poly Edge E series phone manual(https://kaas.hpcloud.hp.com/pdf-public/pdf_9138718_en-US-1.pdf), this feature is supported at the device level. However, it is currently not available when the phone is provisioned with RingCentral.
Impact:
Users are unable to manage participants efficiently during 3-way calls and must end or rebuild the call to remove a single party, which disrupts workflows.
Request:
Enable support for selective participant removal (drop participant) on 3-way calls to align with the…
5 votes -
delete message in the group chat from a user but you are not part of the group chat
Ability for a Super admin to delete messages in the group chat sent by another user, even though the Super Admin is not part of the group chat
1 vote -
Option to Turn off Auto Saving of Custom Fax Covers to the Cloud
a new feature for the RingCentral desktop and mobile applications regarding the handling of custom fax cover pages. Currently, the app automatically saves any custom fax cover page created during the sending process. While this is helpful for individual users creating reusable templates, it creates significant operational friction and security risks for teams that share a single user extension across multiple devices or personnel.
We kindly request the addition of a toggle or setting to disable the auto-save behavior for custom fax cover pages.
The Core Problem: Shared Extensions
In our workflow, multiple team members log into and operate out…1 vote -
Custom Prefix Labels for Company Phone Numbers
I would like to suggest adding a feature that allows administrators to assign a short custom prefix (3–4 characters) to each company phone number within the RingCentral admin settings.
The prefix would appear alongside the phone number for both incoming and outgoing calls, making it easy for employees to identify which company number a customer is calling and which number they are calling from.
Example
Instead of displaying only:
+1 (416) 555-1234
RingCentral could display:
TOR | +1 (416) 555-1234
or
HAM | +1 (905) 555-5678
Benefits
Instantly identify which office or location the customer is calling.
Easily know which…2 votes -
Preserve SMART ACR Consent Rules Across Call Park & Retrieve
🛑 Problem Statement & Admin Portal Gap
When an automatic call recording rule (SMART ACR) suppresses recording due to two-party consent regulations (e.g., California state law), parking and retrieving the call breaks the consent rule, causing unconsented automatic recording to initiate.🔍 Root Cause & Admin Portal Limitation
Observed Behavior:A call connects to a number in a two-party consent state; SMART ACR correctly disables automatic recording.
The call is placed on a Park Location / Extension.
Upon retrieving the call, the system initiates a new recording session based on default ACR settings, overriding the original SMART ACR suppression.
Admin…
2 votes -
It appears that the phones are not receiving the required firmware updates
It appears that the phones are not receiving the required firmware updates. Based on the information available in the RingCentral portal, these updates should be applied automatically; however, that does not seem to be occurring in our environment.
3 votes -
BLOCK CONTACT
Be able to block contact in messaging
14 votes
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