12732 results found
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Multiple company greeting.
The customer does not want to re-record their greeting every time they have a closure/ holiday/ training session and advise that the office is closed during those set days/ hours.
2 votes -
Customize Columns of Generated report
-this would allow admins more control on which details of the Report they want their users to see
1 vote -
Edit site for all of the user extension
edit site for all of the user extensions without going to each of the user and changing it one by one.
2 votes -
call receiver will hear a whisper about caller details such as name, contact number and company
call receiver will hear a whisper about caller details such as name, contact number and company
3 votes -
Add ability to create folders and/or label call recordings
Have the option to label recorded calls for example: be able to mark a call as warm lead and then be able to find the recording easier by searching for warm lead. Alternatively have the option to create folders to put recordings in so that way you could open a warm leads folder and have all the recordings in one place. The current problem is that all recordings are in the same place which makes if difficult to keep track of the recordings because it is cluttered with 5 second recording of voicemails.
6 votes -
RC App serves as dialing pad and incoming/outbound calls will be answer on the manual provision phone
Customer wants was RC App will serve as his dialing pad and desk phone were he can communicate and talk with his customer (Grandstream GXP1610)
1 vote -
Old Bill Statement Address Change
Have an option to be able to edit the address shown in the old billing statement or invoice.
1 vote -
Forward a voicemail to another extension
Many times a user receives a voicemail and want to forward it to another user to handle. We cannot receive voicemails via email, so forwarding a voicemail to another extension is a highly valuable feature. This allows the person who received the voicemail to forward it and add additional info to the next recipient without having to write it down and give it to the other person.
39 votes -
adding auto sms bot to main company number
hi it would be a great idea to add auto sms response bot to main company number as it is only limited to direct lines.
19 votes -
Camera for scanning documents
I noticed there's a video app, please add the camera so that documents can be uploaded into the app, whether they are pdf or jpeg
2 votes -
Disabling short ext number for IVR Menus.
Disabling short ext number for IVR Menus.
2 votes -
Access end user recordings from the Users tab in the Admin Portal
To quickly identify what users have recordings, add "recordings" to the customizable columns under User. It benefits everyone to see recordings on the main page since not everyone does have recordings. See attachment.
2 votes -
Assigned shared line number to user extension
Assigned shared line number to user extension
6 votes -
Phone contacts sync with Microsoft Outlook
Previously on Mitel, customer was able to sync contacts from phone and Microsoft Outlook. Please add this feature to RingCentral.
8 votes -
Presence in General
Customer wants to have the feature where they have an option to our portal to change the presence for the whole company phone as general. Its like a button that they can toggled on and off, as easy as that.
1 vote -
Turn off the notification on RC app when a user log in from a common desk phone
Have an option to turn off notification directly from RC app to stop getting notification when a user log in from a common desk phone
1 vote -
time statistics in the RingCentral App
Would it be easy to have a time option for the RingCentral application, How can I add a column with this data
1 vote -
Need a RC App Installed Version Report
I am preparing my organization of 200 users to migrate off the RC Meetings Zoom platform. We need everyone on the version 23.x of RC to ensure they have a good experience with RCV. I have other tools which tell me I have many different versions of RC Phone, RC Meeting, RC app veersions 21.x, 22.x, etc. I would like to have a way inside the RC portal to see what versions are installed so we can take remedial actions to get everyone upgraded.
2 votes -
Callback in Queue Recorded Caller Message
During a callback in queue request, offer the caller the option to record a voice message that will be presented to the agent prior to launching the callback. Offer the agent an action to launch the callback while listening to the message or automatically launch when the message is finished.This is a feature available with Mitel today.
14 votes -
Customer would like to have an option where in under Auto receptionist it will be forwarded to two different extensions then if they did...
... not answer it will be forwarded to a company greeting where in the caller will have the option to dial another specific Extension. Customer would like to have an option where in under Auto receptionist it will be forwarded to two different extensions then if they did not answer it will be forwarded to a company greeting where in the caller will have the option to dial another specific Extension
1 vote
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