10890 results found
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Transfer a Conference Call
Need the functionality to take a conference call and transfer it. Currently when you attempt to transfer the call, the transfer button is greyed out.
10 votes -
DLBasic/Limited Extension/Low usage DL for Education/Hospitality
Typical use case is in a classroom with device (handset) "Device only License"
Why Limited Xtn doesn't work
No Intercom, No Paging - emergency situations
Limited Ring Duration (20 Secs)What it doesn't need is:
Outbound Calling Minutes (can use pooled)
No Messaging, No Video, No Softphone
Does not need to be in call queue
Does not need mobile appWhat it does need is:
2-way Intercom and 2-way Paging. Needs to be in a paging group
Programming of buttons. Call Reception, speed dial, 000, etc
Could be SIP Device for Doorbell/Video Phones/etcAverage School 300-400 devices, 50-60 Admin
Competitive…
2 votes -
SMS ability to sort SMS messages and create folders for the SMS messages
RingCentral only provides a long historical list of SMS messages, very hard to sort through and service potential clients.
5 votes -
Position in Queue, Estimated wait time, and Call queue caller call back feature
In order to reduce missed calls in call queues, an option for clients to push '1' for a callback but keep their place in line is needed.
220 votes -
Give Admins ability to see/control users' Status in Service Web
Some customers would like admins to be able to see and control the RC App Status of any user within the system. For example, if a customer has a team of people that are a part of after-hours/on-call support team and a Supervisor needs to make sure on-call resources are actively marked as "Available" within the RC App during their shift so that calls are delivered.
9 votes -
Archiver sync option for other extensions unde the Admin Portal
There should be an option under the Admin Portal's archiver sync option to back up other extensions messages (voicemail, SMS/MMS, and fax) not just for his extension.
5 votes -
Filter delivery settings in call log
We would like to have more filter settings when in the Delivery Settings in the call log. Or when filtering in the call log and applying the filter, users can click delivery settings to send the report to an email each day where it will save the filters that had be previously set.
3 votes -
Record your own company name
It would be great if we could personalize the name of our company for our greeting without having to record the entire menu.
1 vote -
toggle call forwarding settings for more than 3 extension and external numbers using mobile app
toggle call forwarding settings for more than 3 extension and external numbers using mobile app
1 vote -
call from main number forwarded to external number should not affect the faxes to go through whoever is the assigned operator extension
call from main number forwarded to external number should not affect the faxes to go through whoever is the assigned operator extension
1 vote -
Lock down domains associated with our Company & Reporting on it
Client would like to identify users and prevent them from signing up for free accounts by locking down their domain.
16 votes -
Email to fax - failed responses for errors
The request is to identify valid users and send them back an error or fax failed message to encourage them to re-send the email with an attachment. Currently, email to fax without an attachment gives no response - and is dropped by the Proofpoint spam filter.
1 vote -
Setup shared document/spreasdsheet feature in RC App
A shared doucment feature that would allow teams to update and work off of one spreadsheet. Similar to Google Docs or Teams sheet features.
2 votes -
Warm Transfer show original caller ID
Currently after a warm transfer is completed the user that received the transfer sees the caller ID information of the user that made the transfer instead of the ID of the person that they are on the phone with after the transfer.Can you make the caller ID show the information of the person that they are on the phone with?
8 votes -
ability to see how long a user has been online but inactive.
It would be beneficial to be able to see if users have their RingCentral turned on but have been inactive for a long period of time. This is needed for employees who are off site and their main responsibility is answering and making calls. Being able to understand patient complaints regarding our phone lines and the analytical provided by RingCentral is essential ensuring our office is performing at an optimal and satisfactory level. This would be applied to the RingCentral phone, app, and web.
2 votes -
Allow disabling "Accept Queue Calls" under roles for extensions assigned to queues
It would be extremely useful to be able to disable an associate from removing themselves from taking queue calls. As you can imagine, if an employee chooses they no longer want to take calls but their supervisor did not approve it. They could stop taking calls without the supervisor ever knowing (Not good for anyone). This also requires additional reporting. We also have an extra step of pulling a report to see which associates took themselves off of queue calls every day (Not efficient). I believe it would be helpful to be able to exclude that feature through roles whether…
185 votesImplemented ·
AdminJessica Hernandez
(Community and Social Media Engagement Manager, RingCentral)
responded
Learn more about controlling user access to the accept queue calls feature here!
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Increase Maximum Callers from 25 in the Call queue
-client wants to increase the maximum amount callers that could call their Call Queues to 50-current maximum for Callers is at 25
9 votes -
Separate call recording announcements for internal and external calls
The ability to set a different call recording announcement for internal and external calls.Reasoning here is that internal team members already know that calls are recorded and why. Having the same call recording announcement whenever an internal call is made or when a call is being transferred internally slows things down and becomes frustrating for team members.This is particularly an issue for Redmayne Bentleys traders where time is of the essence when making these calls.
28 votes -
The Call Queue Member becomes unavailable when in a meeting
Call Queue Member becomes unavailable when in a meeting
1 vote -
add checklists to messaging
It would be really nice to be able to create a checklist, or to-do type list in direct messages and teams. Maybe this could be implemented by adding the option for multiple check-boxes on a task?
4 votes
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