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9677 results found

  1. I have on several occasions uploaded a bulk upload that does not perform any action, does not complete, blocks any other upload that is attempted. Tier 3 has to kill the proces, and this can take DAYS. Very Frustrating.

    1 vote

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  2. Would like to be able to schedule a text to be sent later. Example: Want to congratulate a person on starting a new job on the day they start their new job.

    9 votes

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    Planned  ·  0 comments  ·  Application  ·  Admin →
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  3. The accept and end call buttons on headsets don't work with the mobile app. These also don't work with a car Bluetooth connection making hands free operation impossible

    8 votes

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    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  4. Would love to see a feature when you place someone on hold and the custom hold music will be random and not restart the same file from the begining. We've had previous systems where the hold music would rotate once placed on hold so itll never be the same intro song.

    27 votes

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  5. Currently, when setting our desk phones to DND only the user can see the DND status. Other employees cannot see the DND status set. Need an update so everyone in the organization is on the same page as to who is or isn't available

    52 votes

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  6. ☐I have sales department that for training purposes would like to access call log for their own department. I don't want them to be in manager/admin group because they should not see call log of management or CEO.

    68 votes

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  7. We use Thin Clients with a Deskphone. It would be useful for users to pickup calls from other users when not at their desks. In the HUD when a users line/phone is ringing a Call pick up option will appear. Could it be possible that this would work with the RingOut feature to push the call to the users deskphone who wants to pick up the call?

    2 votes

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    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  8. Some members of our team would like to be able to get push notifications for text messages, but not calls, after hours.

    2 votes

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    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  9. Although the intent is to empower our users, we as a Firm do not want our users to do self-help. We want to be able to manage what our user community is able to do. We request that the "Resource Center" allow clients to control by hiding or disable the option.

    2 votes

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    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  10. When you send outbound faxes to someone, you can't specify a person, company, subject, or any of the outbound variables in the cover letter using the Ring Central Application.

    29 votes

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    Under Review  ·  0 comments  ·  Fax  ·  Admin →
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  11. Sent a custom predeterminate SMS text to callers automatically when they press a number on their phone, instead of transferring to certain extension.

    3 votes

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    Planned  ·  0 comments  ·  Admin Portal  ·  Admin →
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  12. This future will improve a lot like Nextiva or other companies.When someone call Ringcentral sync with Quickbooks and Pull customer name and orde, so you can provide service better

    2 votes

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  13. Is there any way I can see if this group is used by other numbers ? If any other call is diverted via that group ?way you can tell from an overview point of view

    1 vote

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  14. I am continually frustrated dealing with your support site. Your service can make or break your customer relationship and impact customer retention. There are many improvements needed to the support site and case handling. Here are my suggestions for improvement: Keep cases visible on support portal when escalated. Some cases disappear from the list in My Case Portal when escalated. Do not allow support representatives, including tier 2 and above, to change the Case Subject and/or Description on cases. Do not allow cases to be closed without entering a resolution that is visible to the customer. Allow customer comments to…

    1 vote

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    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  15. Oh my god! You are killing my productivity with this aggravation! I am unable to keep the message window open in a "float" over other windows so that the messages stay open and visible. It closes every time I move away from the window to do something else!This means that when I am working on the phone and frequently getting messages from my supervisor, every time he sends a new message (often a single line of text) I am getting that loud ring (the volume of which I also need to be able to adjust) and I have to RE-open…

    1 vote

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    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  16. If a user is using the mobile app while sitting at their desk and a page comes through their desk phone, it would be helpful to have the ability to suppress the announcement to the desk phone. It may be inappropriate for the caller on the other end of the mobile app call to hear the page announcement.

    1 vote

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  17. Allow a site manager to trigger the afterhours rule, without granting admin permission or allowing access to the IVR.This would be especially helpful for early/emergency closure of a site due to weather.

    1 vote

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  18. Customer wants ringcentral to show their Caller ID Name or Number as the caller id once they call their client;s cell number because not all of their client has a landline.

    20 votes

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  19. Captioning for RC video is wonderful for those of us with hearing deficiencies. It would be great if the desktop and or mobile app extrended that same technology

    6 votes

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    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  20. We would like to be able to receive text messages and voice calls on our 800# and have that 800# (extension) forwarded to an individual's or group of individuals' cell phones.

    1 vote

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    Planned  ·  0 comments  ·  Application  ·  Admin →
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