13255 results found
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Set Limit or Control for International Calling
Currently, administrators face an "all-or-nothing" approach to managing international calling permissions. This creates financial vulnerability to accidental overages and unauthorized usage.
To mitigate financial risk and streamline administration, we request the ability to establish spending caps, monthly limits, and user-level policy controls for international dialing.1 vote -
Option to Delete the “Accept Queue Calls” toggle on or button off in the RingCentral app.
Option to Delete the “Accept Queue Calls” toggle on or off button off in the RingCentral app.
1 vote -
Bullhorn Mobile Contacts
Customer can see their Bluehorn Contacts via the RingCentral desktop/web app. However, they are expecting to view the Bluehorn Mobile Contacts via the RingCentral mobile app, as well.
23 votes -
Separate Ring Order for Different Mobile App Device Types (Phone vs Tablet)
Request Summary:
Introduce the ability to configure separate ring order and routing behavior for different device types under the RingCentral mobile app category (e.g., smartphones vs tablets such as iPads).Background / Current Behavior:
In the current RingCentral configuration, all devices using the mobile application (RingCentral app) are grouped under a single category labeled as “Mobile App.”This includes:
Smartphones (iOS/Android phones)
Tablets (e.g., iPad, Android tablets)At present, there is no option to distinguish or prioritize these device types individually when configuring call handling or ring order. As a result, both device types follow the same routing behavior.
Problem…
2 votes -
Option to Disable or Adjust Shared Line Hold Notification Beeping
Requesting an option for RingCentral administrators or users to disable, mute, or adjust the volume of the continuous beeping alert that occurs when a call is placed on hold on a shared/monitored line.
2 votes -
Super admin access to call recordings for deleted extensions
Right now, if an extension is deleted, only the main super admin can access call recordings for that extension. When other super admins try to access those recordings, they get an error message saying "Recording was deleted already due to retention policy."
2 votes -
terrible messaging system
The messaging system is terrible. We have clients who rely on timely updates, and our messages are critical to keeping them informed. Unfortunately, many of our messages were never sent for reasons we still don't know.
As a result, several clients canceled their orders because they believed we weren't responding, providing updates, or taking care of their concerns. The messages simply were not delivered.
This issue has caused our company significant financial losses and has negatively impacted our reputation with customers. It's unacceptable for a messaging platform to fail in such a critical function.
This has been the worst communication…
2 votes -
MMS Feature for RingCentral AU
MMS Feature for RingCentral AU
1 vote -
ability to modify Voicemail options after caller leave a message
ability to modify Voicemail options after caller leave a message
for example remove mark as urgent option in voicemail prompt9 votes -
Allow AI Receptionist to Transfer Calls to Shared Lines
Current Limitation:
The AI Receptionist can currently transfer calls only to individual user extensions. It cannot transfer calls directly to other extension types, such as Shared Lines.
Feature Request:
Add the ability for AI Receptionist to transfer calls to any valid extension within the account, not just user extensions. Supported destinations should include:
Shared Line extensions
Business Use Case:
Many organizations use Shared Lines as their main reception or department numbers. When callers ask for a department such as Sales, Billing, or Customer Support, the AI Receptionist should be able to transfer the call directly to the corresponding Shared Line…
2 votes -
2 votes
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Call duration that is logged after transfer to queue is often inaccurate
We frequently have a situation in our call log where a customer has called one queue and a staff member answers, and then transfers the customer to another queue. The log will often show that the duration/wait time of the call after the transfer is over 1 hour, even though the queue it was transferred to has the “maximum caller wait time in queue” set to only 15 or 20 minutes. RingCentral support staff have investigated when this has happened, and have told me that the call actually disconnected and wasn’t waiting over 1 hour, so they have admitted the…
2 votes -
Disable "Start video call" from team messaging
Within RingCentral team messaging, any member of a Team can click the "Start video call" button. Doing so instantly rings every single member of that team simultaneously.
Because this button sits prominently in the UI, it can be easily clicked by accident, where dozens or potentially hundreds of employees in the team are suddenly blasted with a live video call notification, causing workplace disruption, confusion, and embarrassment for the accidental caller. Currently, there is no way for a RingCentral Administrator or Team Owner to disable, hide, or restrict this feature.
We would love to see RingCentral implement the following granular…
2 votes -
Need compatible device for an ATA for Phone-to-Radio Bridge
We have a phone number that when called activates 2-way radios and becomes an open convo between the user calling the DID and the after-hours maintenance people. I need to put an ATA or some other adapter on the line to make this work, not 100 percent sure what I should get.
Calling of the phone triggers the two-way communication. The device that the phone line triggers is a Zetron Model 30 WorldPatch. The phone line goes into that device and that device then triggers a Motorola radio hub.
4 votes -
Customer-Managed Hardware Provisioning Templates & Custom Configuration Access
Enable enterprise administrators to directly view, edit, and push custom provisioning templates for desk phones and conference units (e.g., Poly CCX, Poly Trio, Yealink, AudioCodes) directly via the Admin Portal. Currently, custom configuration changes (such as overriding default admin/user credentials or setting local TLS/HTTP security parameters) require back-end deployment by RingCentral engineering. When devices reboot, local manual changes revert to platform defaults. While specific model requests exist (such as Self Service Custom Configs (Poly) and Deskphone Management for AudioCodes/Yealink), this idea requests a unified, vendor-agnostic platform capability. Providing self-service template management allows regulated financial institutions to close penetration testing and…
1 vote -
Hot Desk Deskphone Pairing
Deskphone pairing in the RC app should work consistently for hot desk phones. Different users log in to different hot desk phones each day and are not always able to pair the deskphone to their app in the Deskphone Pairing setting. These users do not have specific deskphones assigned to them.
1 vote -
SMS to be sent via email consisting the whole SMS message
The customer would like to have the entire body/content of SMS messages sent automatically forwarded to her via email.
Currently, the customer is aware that SMS activity can be monitored through the SMS Logs and Analytics within the RingCentral Admin Portal. We have educated the customer on these available options for tracking SMS activity.
However, the customer's specific requirement is to receive the complete SMS message body/content via email, rather than having to access the SMS Logs or Analytics to review the message details.
Requested Enhancement:
Add an option to configure email notifications for SMS messages that includes:The complete…
1 vote -
Ability to Restore Deleted User Groups
Add the ability to restore deleted User Groups in the RingCentral Admin Portal through an Undo or Trash/Recycle Bin option, rather than requiring administrators to recreate the group and manually reassign members and settings.
1 vote -
Call rollover to short wait time
I have Ring now and have ext 102 as our main number when someone calls in. But when that person can't answer it rolls to ext 108. I have the number of rings set to 3 rings before it rolls to 108. I'm being told by tech support that I have to have it set to at least 4 rings before it rolls because your system thinks it's too short of a time period having it on 3 rings before it rolls. So now I have to have it ring 4 times on 102 and then 4 times on 108…
1 vote -
The intention is for the call to stop ringing for a user in the call queue group once the call is silenced.
The intention is for the call to stop ringing for a user in the call queue group once the call is silenced.
1 vote
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