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9677 results found

  1. To have an option on Polycom phones to answer calls using the handset without pressing the answers key on the desk phone.

    4 votes

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    New  ·  0 comments  ·  General Phone  ·  Admin →
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  2. I like that we can have our phone ring for pickup groups that we are monitoring but would like this to be something that isn't an all or nothing option. I have user extensions on my phone for speed dial purposes that I do not need to have ring when on my phone when they receive a call. Allowing us to pick specific monitored users to ring would be very helpful.

    16 votes

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    1 comment  ·  Other  ·  Admin →
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  3. Ability to specify where Voicemails are left when VM is enabled in both Call Queue settings and MS Teams settings.

    Use case:
    -User has MS Teams enabled on their extension.
    -User has Voicemail enabled in MS teams setting.
    -User is a part of a Call Queue.
    -Call Queue has setting if a voicemail is left, it will be left in the Call Queue extension and not in MS Teams.

    -Currently, when an inbound call queue call is not answered and goes to voicemail, the voicemail is being left on the MS Teams side and not the Call Queue extension.

    Customer…

    2 votes

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    New  ·  0 comments  ·  Call Queues  ·  Admin →
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  4. Customer would like to have the option to set the Number of callers allowed in queue to 1.

    1 vote

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    New  ·  0 comments  ·  Call Queues  ·  Admin →
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  5. Admin ability to disable the AI feature on company account.

    1 vote

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    New  ·  0 comments  ·  Application  ·  Admin →
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  6. I answer the majority of calls for our office and it is helpful to know when someone is in their office, meetings, or working from home. Users often forget to change their status and I would like to have access to do that for them.

    1 vote

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    New  ·  0 comments  ·  Accessibility  ·  Admin →
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  7. Ability to include other information when adding external contacts.

    1 vote

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    New  ·  0 comments  ·  Contacts  ·  Admin →
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  8. The customer wants to add a custom field that is required when creating a call log from the RingCentral window in Salesforce.

    1 vote

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    New  ·  0 comments  ·  Other  ·  Admin →
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  9. Enable customization on the audio conference host code

    1 vote

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    New  ·  0 comments  ·  General Phone  ·  Admin →
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  10. Update the counties list in the UK OR allow search by area code only so we don't have to hunt for a county that hasn't existed since the 1990s

    Examples are Cleveland for Middlesborough numbers and there's no greater Manchester county still, there are other issues.

    Quite often I know what area code I need, I don't really care what county its in and neither should you, this is a CLOUD telephony platform...

    Also when the list of number is returned sort by number and instead of change set just have "next page" so we can get a range easier…

    1 vote

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    New  ·  0 comments  ·  Admin Portal  ·  Admin →
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  11. When the caller dialed the number for a specific department we want to show a different caller ID number not the dialed number of the department. The caller ID that we want to show is the direct number of a different department.

    Company A number

    Company B number

    When company A number is dialed it must show the company B number as their caller ID.

    3 votes

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    New  ·  0 comments  ·  Admin Portal  ·  Admin →
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  12. RingCentral Feature Request: Improved Voicemail Forwarding for Message Only Extensions

    Current Limitations:
    While RingCentral allows setting voicemail notifications for existing email addresses, this functionality isn't available for "Message Only Extensions" under Phone System > Groups.
    Currently, there's no way to manually forward existing voicemails on Message Only Extensions to a newly added external email address.

    Proposed Feature:
    • Implement the ability to forward existing voicemails stored on a Message Only Extension to a user-specified external email address.
    • This functionality should be accessible within the Message Only Extension settings in Phone System > Groups.
    • Allow users to select individual…

    7 votes

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  13. If you set the HUD as the Primary or first tab within MS Teams, it doesn't keep the setting. Phone seems to always become the default. very frustrating.

    1 vote

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    New  ·  0 comments  ·  HUD & Presence  ·  Admin →
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  14. Ability to reduce time for receiving calls. It would be great if we do have option to reduce the wait time for incoming calls before the call gets routed to an extension

    1 vote

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    New  ·  0 comments  ·  Admin Portal  ·  Admin →
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  15. when the user clicked the Call logs > Edit > Clicked the box to "Select All" It will only select the logs that it is CURRENTLY on the screen and he has to scroll down to select more.

    1 vote

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    New  ·  0 comments  ·  Application  ·  Admin →
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  16. When client/customer leave their phone number on voicemail, our system should automatically send the predefinded SMS to the phone number.

    7 votes

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    0 comments  ·  SMS/Text  ·  Admin →
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  17. i want to remove the sound when I am dialing a number on my ringcentral application.

    5 votes

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    New  ·  1 comment  ·  General Phone  ·  Admin →
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  18. Customer would like Hud to display the name of the receiver of the call accepting the forwarded call in a ring group or in a call forwarding from a user extension.

    8 votes

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  19. User status is based on the Messaging side of the App if that is enabled, and not the Telephony side. It is possible for some people not to have the Messaging features enabled.

    11 votes

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  20. As of now, users can only record up to 2 minutes of audio message. Users have to send multiple audio recordings if the message exceeds to 2 minutes.
    The audio message sent needs to have and adjustable playback speed and have it always start playing in the last speed used.

    1 vote

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    New  ·  0 comments  ·  Application  ·  Admin →
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