11740 results found
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Feature Request: Enable Toll-Free to Toll-Free Call Support
Enable Support for Toll-Free to Toll-Free Calls on the RingCentral Platform
📋 Current Behavior:
At present, calls originating from a toll-free number to another toll-free number are not supported on the RingCentral platform. When a customer attempts this type of call, it fails without completing.⚠️ Issue Description:
Customers using RingCentral toll-free numbers for outbound communications are unable to reach other businesses or endpoints that are also using toll-free numbers. This behavior is causing confusion and disruptions in communication, particularly for businesses whose clients or partners also rely heavily on toll-free lines.🎯 Requested Behavior:
Allow toll-free numbers provisioned through…5 votes -
Changing voicemail and notification settings of call queue within mobile application
It will be more convinient if we have the option to change the notification settings of call queue through RingCentral Mobile Application
2 votes -
Shared External Contacts Limits
Please increase the Setup limited of 50,000 contacts at one time for Shared External Contacts Limits and have some other options aside from automatically deleting the previous uploaded Shared External Contacts.
1 vote -
Increase RingCentral Automator Text Limit
Increase RingCentral Automator Text Limit
Please increase RingCentral Automater Text Limit from 1500 to 6000.
1 vote -
Full Call Transcript
After a call, a full call transcript (not just the summary as shown on the Notification > Call notes) to be sent to the email of the super-admin only and not to be sent the a non-super-admin extension.
Super Admins have the power to disable this feature through the Admin Portal.3 votes -
Allow any kind of headsets to work with RingCentral's Background Noise Reduction Tool
As advertised on https://www.ringcentral.com/us/en/blog/reduce-background-noise/, RingCentral uses AI, so it should not only work on recommended headsets. It should work, whatever headset is used, so that the system only picks up the primary voice.
2 votes -
Customer saved the phone number as a contact on her mobile device; she wants to override the contact's displayed CNAM.
Currently, if a number is saved as a contact on a mobile device, the device prioritizes the local contact name and does not allow CNAM information to override it during incoming calls.
Requesting the implementation of a feature that allows CNAM to override the saved contact name on mobile devices, ensuring the most accurate and up-to-date caller identification is displayed, even when a contact exists locally.
2 votes -
SMS feature needs to support forwarding to multiple users.
Ability to forward SMS messages to multiple users.
2 votes -
Caller ID Preservation: IVR/Call Flow Routing to External Destination
When an inbound call comes in to an IVR Menu and forwards it to an external number, the Caller ID that shows up is the RingCentral number. This is happening even if the Preserve Caller ID feature is turned on. Unlike when a call comes in to a user extension and forwards it to an external number it preserves the original caller ID. We need to have the original caller ID show up when a call comes in to an IVR.
1 vote -
Fax Confirmation Document
A formatted, formal PDF document (not the email confirmation) that can be generated anytime by the sender in their RingCentral app (do not need to have admin access) and details including:
- heading that this is a fax confirmation
- fax date & time (in respective time zone)
- sender name & organization
- sender phone# & fax#
- recipient name & company
- recipient phone# & fax #
- subject of fax (new field added to outgoing fax)
- status of fax transmission - delivered or failed, reason for failed if did not go through, if not all the pages went through, etc.
- # of total pages…
1 vote -
AIR notification
For AIR to be able to send notifications for new and existing leads without CRM integration
1 vote -
The recent update causing voicemails to route into other call-queue voicemail boxes is extremely confusing
Calls that were forwarded from a user extension to a call queue and routed directly to voicemail should be saved to the call queue voicemail rather than the user’s extension voicemail.
1 vote -
auto disconnect call when routed to VM and no response for 5 secs
They want to have a setting in the admin portal where they can manage caller settings. For example, they want to configure the system so that if someone calls and doesn't answer, it automatically hangs up. Customers having difficulty setting up a voicemail that plays for 10 seconds, or they're experiencing issues where the voicemail keeps playing without any message being left.
1 vote -
call queue ext fwd to ext in same queue disables the queue. disable ability to fwd.
RC case 29983844 - - - Ambulance dispatch call center call queue was wiped out by one member of the queue forwarding their extension to another member of the queue.
Disable the ability for call queue extensions to be forwarded to each other.
1 vote -
To integrate the Praevius app
To integrate the Praevius app to show the time stamp using embbed dialler, it is not showing the setup event and proceeding event, it goes.
1 vote -
A report showing the number of inbound and outbound fax pages sent and received per month, per phone number.
The customer is using the RingCentral service only for faxing. She wanted to see a report that will show the nuber how many outbound pages and how many inbound pages were sent and received. She wanted this information per number and per month.
1 vote -
call recording annoucement adjustment
To only hear the call recording announcement at the beginning of the call and not hear the other party during the call
1 vote -
Support for SNOM PA1+ as a Provisionable Device
Please consider adding SNOM PA1+ to the list of officially supported desk phones within the RingCentral platform, particularly for Assisted Provisioning.
3 votes -
Number Movement from Number Storage to Number Inventory
Ability to move Numbers from the Number Storage to Number Inventory without the need for a Temporary Number.
2 votes -
Continue using the the RC desktop phone app
Since we only use RingCentral for phone calls, it would be beneficial if we could continue using the old phone app.
6 votes
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