12662 results found

1. Number Storage

   Access to the AL numbers reserved on the customer UID Number Storage:

   1. We need to have access to see the list of numbers reserved on the Number Storage list.
   2. The ability to move numbers from Number Storage to Inventory.
   3. Only available to Super Admins.
   25 votes

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2. SMS Recipient Removal in Call Queues

   As an admin, I cannot remove an SMS Recipient once added to a Call Queue. My only options are to just disable notifications, or to totally delete the Call Queue and recreate it. Need a "Delete" option for SMS Recipients on Call Queues.

   17 votes

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3. Hotkey Support MS Teams EA

   Please support in MS Teams EA the hotkey functionality F6 to place a call same as with the desktop application.

   8 votes

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4. AIR notification

   For AIR to be able to send notifications for new and existing leads without CRM integration

   4 votes

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5. Create multiple users in and also setup different call forwarding for each users

   A template that can let you create multiple users and also setup different call forwarding for each user in bulk at the same time.

   2 votes

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6. Automatically change the caller ID number prevent their number from being tagged as spam.

   The customer is inquiring about a feature that would allow them to automatically change the caller ID number when their main number reaches a specific number of outbound calls. They want to know if this feature can use numbers from their inventory of existing active numbers to prevent their main number from being tagged as spam.

   2 votes

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7. Advanced Call Queue Distribution

   Enhanced call queue functionality in RingCentral to allow more flexible call distribution within a single batch of members.

   Example / Use Case:

   In Batch 2, there are 10 members.

   The desired call flow:

   The first call rings simultaneously to 5 members.

   Subsequent calls follow a fixed order / round-robin distribution among the remaining 5 members.

   Within the batch, there should be a simultaneous group of members and a fixed order group, allowing a mix of simultaneous and sequential call routing.

   Benefit:
   This feature would allow more granular control of call distribution in call queues, improving response times and ensuring that calls are handled efficiently by both primary and secondary members.

   Requested Outcome:

   Ability to define sub-groups within a batch:

   Simultaneous group – members who ring at the same time.

   Fixed order / round-robin group – members who receive calls in a specified order.

   Flexibility to combine these within a single call queue batch for better call management.

   Enhanced call queue functionality in RingCentral to allow more flexible call distribution within a single batch of members.

   Example / Use Case:

   In Batch 2, there are 10 members.

   The desired call flow:

   The first call rings simultaneously to 5 members.

   Subsequent calls follow a fixed order / round-robin distribution among the remaining 5 members.

   Within the batch, there should be a simultaneous group of members and a fixed order group, allowing a mix of simultaneous and sequential call routing.

   Benefit:
   This feature would allow more granular control of call distribution in call queues, improving response times and ensuring that… more

   2 votes

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8. Ability to Manually Mark the Incoming Text Messages or SMS as Read/Unread

   Since multiple users check the RingCentral incoming texts we would prefer a method similar to what is utilized with the voicemail system where you have to click the menu and then mark the text as read.

   2 votes

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9. IP Login information on RingCentral App

   Creating this idea on behalf of customer. There is a glip message that was sent on Ringcentral application that was not sent by the user itself. It would be benifitial if there are logs like IP login/location information that the admin can view for security and privacy purposes

   3 votes

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10. Ability to track who deleted a message from a group chat

    Just sending a quick message to keep our chat active and make sure we haven’t lost connection.

    4 votes

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11. Option to change outbound caller ID before making an outbound call on other line using a desktop phone

    Option to change outbound caller ID before making an outbound call using other line thru a desktop phone

    Situation:
    I received a call on line 1 using my desktop Polycom phone. I will put that call on hold then on line 2, I will make an outbound call using a different outbound caller ID. Currently the only available that I could use is the number connected to my line not the other direct numbers

    3 votes

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12. AI Receptionist DND Awareness

    Please add the ability for the AI Receptionist to detect when a user/extension is set to Do Not Disturb (DND) and automatically route the call differently instead of attempting the transfer.

    Right now, adding instructions to the Knowledge Base does not reliably work because the AI does not appear to have real-time awareness of user DND status.

    Requested Behavior

    If a caller asks for a user who is on DND:

    Do not transfer the call
    Route to a backup extension, queue, voicemail, or alternative destination
    Optionally provide a custom response to the caller
    Example

    Caller asks for Reception.

    Reception extension is on DND.

    AI Receptionist routes the call to the front office queue instead.

    Please add the ability for the AI Receptionist to detect when a user/extension is set to Do Not Disturb (DND) and automatically route the call differently instead of attempting the transfer.

    Right now, adding instructions to the Knowledge Base does not reliably work because the AI does not appear to have real-time awareness of user DND status.

    Requested Behavior

    If a caller asks for a user who is on DND:

    Do not transfer the call
    Route to a backup extension, queue, voicemail, or alternative destination
    Optionally provide a custom response to the caller
    Example

    Caller asks for Reception.

    Reception extension… more

    1 vote

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13. performance reports

    I’d like to suggest a feature enhancement for the reporting functionality within RingCentral. Currently, performance reports can only be generated for up to a 6-month period. For many businesses like ours, that window is too limited when trying to assess long-term performance trends.

    For example, if I want to track an employee’s performance over the course of a year, I need to be able to compare the number of inbound calls they’ve answered versus how many have gone to voicemail. This type of data is valuable for identifying trends, coaching opportunities, and recognizing consistent performance — but with the current reporting limit, that kind of historical view isn’t possible without piecing together multiple reports manually.

    Extending the reporting window (ideally up to 12 or even 24 months) would make it significantly easier to:

    Track and compare individual employee performance over time

    Review historical call conversion trends (answered vs. missed/voicemail)

    Measure seasonal patterns and staffing effectiveness year over year

    Eliminate the need to export and stitch together multiple shorter reports

    This would be an extremely useful improvement for teams that rely on RingCentral data to evaluate call handling performance and make strategic staffing decisions.

    Thank you for considering this enhancement.

    I’d like to suggest a feature enhancement for the reporting functionality within RingCentral. Currently, performance reports can only be generated for up to a 6-month period. For many businesses like ours, that window is too limited when trying to assess long-term performance trends.

    For example, if I want to track an employee’s performance over the course of a year, I need to be able to compare the number of inbound calls they’ve answered versus how many have gone to voicemail. This type of data is valuable for identifying trends, coaching opportunities, and recognizing consistent performance — but with the current… more

    6 votes

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14. Business hours automatically syncs with the announcement

    When creating an IVR menu to announce the store hours, instead of creating an announcement-only extension, it should announce what the business hours that you set up.

    1 vote

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15. Dial from Clipboard

    Please bring back the function to dial from clipboard

    1 vote

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16. Enable Audible Caller ID / Automatic Call Announcement

    I would like to enable the Audible Caller ID feature on my line. I require the system to verbally announce the caller's identity automatically upon an incoming call, bypassing the manual 'Screen Caller' prompt.

    1 vote

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17. Account-wide bulk control to disable email notifications for internal chat messages (Glip)

    Request to add a backend or admin-level setting that allows disabling email notifications for internal chat messages (Glip) for all users in an account. Currently there is no account-wide feature flag or bulk configuration option for the glipemailnotifications attribute, requiring individual user-level changes. A centralized control would improve admin efficiency and ensure consistent notification settings across large organizations.

    1 vote

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18. Allow DTMF/Macro Strings in Presence/BLF Keys

    Enable "Cold Transfer" Hashtag (##) support for Presence/BLF Keys

    Description:
    Currently, when configuring a Presence (BLF) key for a colleague on a Mitel 6930 (or any RingCentral-provisioned desk phone), the system only allows for a standard extension number. There is a critical need to allow DTMF characters, specifically the double hashtag (##), to be prepended to the extension within the Presence field.

    Current Pain Point:
    Users want to perform a One-Touch Cold Transfer.

    If a user manually programs a Speed Dial on the phone as ##[Ext], it works perfectly.

    However, if they use the Presence feature via the Admin Portal, they cannot add ##. This forces the phone to perform a "Consultative" transfer by default, requiring multiple extra button presses to complete a simple transfer.

    Manual local programming on the phone is not a viable workaround because it is overwritten by the RingCentral Resync/Provisioning server.

    Desired Behavior:
    Allow the "Extension Number" field in the Presence settings to accept characters like #, *, and , (pause). This would allow an admin to set a key as ##101. The phone would then show the "Presence" (Red/Green status) of extension 101, but when pressed during an active call, it would send the ## command to trigger a Blind Transfer immediately.

    Enable "Cold Transfer" Hashtag (##) support for Presence/BLF Keys

    Description:
    Currently, when configuring a Presence (BLF) key for a colleague on a Mitel 6930 (or any RingCentral-provisioned desk phone), the system only allows for a standard extension number. There is a critical need to allow DTMF characters, specifically the double hashtag (##), to be prepended to the extension within the Presence field.

    Current Pain Point:
    Users want to perform a One-Touch Cold Transfer.

    If a user manually programs a Speed Dial on the phone as ##[Ext], it works perfectly.

    However, if they use the Presence feature via the Admin Portal,… more

    2 votes

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19. Beetexting Analytics Reports File in to Numerical Format

    Bee Texting Analytics we want to see the analytics like how many texts has been send and recieved by each user in Numerical Format.

    2 votes

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20. Disable Overall AI Assistant

    Few of the customers are requesting to disable overall AI assistant.

    29 votes

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