9341 results found
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Call announcement
A feature in which the caller will announce their name then the call will forward directly based on the announced name. For example, caller announced Rchee then the call will forward directly to extension 101
2 votes -
Mask inbound caller ID
Ability to mask inbound caller IDs for compliance purposes.For example, if we designated an account for HR to receive anonymous calls so that it would not show or log the Caller ID.
7 votes -
Add Rollover extension in IVR setting
When pressing an option to be directed to a certain department we have the option to select the extension the call will be routed. Please add a way to apply a second extension if the first extension does not pick up.
1 vote -
FOR EMEA/UK accounts to have capability of sending SMS notification for voicemail
Current behavior:
- UK/EMEA accounts does not have option to add text number in receiving voicemail notification for both Advance and Basic
- this feature is only available for NA/CA accountsDesired behavior:
option in User > Notifications > messaging notification > Received Text Messages to set SMS carrier and SMS number to receive notification for voicemail
Steps to reproduce:
1 RingCentral Admin
2 Users > Users with Extensions > Select User
3 Notificatons tab > Messaging Notifications
4 Received Text Messages
5 Advance or Basic
6 option to select SMS carrier and add SMS number for SMS/text notification for…1 vote -
Cannot send MMS to toll free numbers
MMS messages being sent to a toll-free number are not being sent.
1 vote -
The capability to disable voicemail totally and let the call ring until the caller decide to end the call.
The capability to disable voicemail totally and let the call ring until the caller decide to end the call.
1 vote -
Ringsense Notes
It would be helpful to have Ringsense Ai notes enabled for Ringsense users who did not meet the deadline for pre registration for RingSense
1 vote -
Incoming call information for direct calls to users to show both Incoming caller ID and Dialed Number
Incoming call information for direct calls to users to show both Incoming caller ID and Dialed Number
19 votes -
Call Monitoring feature for mobile app (IOS and Android)
Submitting a feature request on behalf of the customer to add the Call Monitoring feature on HUD for Mobile app (IOS and Android). We replicated the issue on Android but there's no option to monitor the call.Checked the Support site:https://support.ringcentral.com/article-v2/Monitoring-live-calls-in-the-RingCentral-app.html?brand=RingCentral&product=MVP&language=en_USThe monitoring of live calls is only available to the RC desktop app
14 votes -
Include RingCentral Messages to Archive
Allow RC messaging to Archived
3 votes -
External Number on Presence BT
Customer wanted to add external numbers to show on phone's screen for presence. Or if possible, speed dial numbers can be added to show in phone's screen.
3 votes -
Requesting International number w/o having a physical address in requested Country
Customer wants to request an international number, but the request keeps getting rejected because the documents that's being uploaded are invalid.
The Customer advised that their setup is that they have purchased an office in Denmark, through an Office provider.
The Customer wants to be able to request an international request with their setup.2 votes -
Service Status notification via Text Messaging
RingCentral should have a capability to send a text messages to customer in case there's a problem or outage on the service and not only through email. This will really help the customer to easily view the message rather than on email.
2 votes -
set Park Locations as the default in HUD
Hi, is there a way to set Park Locations as the default in HUD, with the recent update the HUD keeps defaulting to extensions whenever the app restarts, and we have to click through to Park locations in the drop-down list. The way we use the system we would prefer to have park locations showing.
2 votes -
RingCentral Message Audit
It would be helpful for the super admin if they have the ability to view the RingCentral messages between extension for audit purposes
1 vote -
Call logs, SMS and voicemail can be access at one tab.
There should be an option at the admin portal where all of the SMS, Calls and voicemails can be access at one tab.
1 vote -
Separate License for ATA
Customers want to have separate and affordable license for the ATA devices
1 vote -
Feature Enhancement Request – Voicemail Transcripts Delivery to Email Inbox
Description:
The customer is requesting an enhancement to streamline voicemail delivery by enabling the option to receive voicemail transcripts directly via email instead of the current audio (.wav/.mp3) attachments.Current Behavior:
Voicemails are delivered to designated email inboxes as audio file attachments.
Recipients must download and listen to the audio to understand the message content.
Requested Enhancement:
Provide the option to send voicemail transcripts (plain text) along with, or instead of, audio attachments in voicemail notifications.
Ensure that accurate speech-to-text transcription processes are applied to these voicemails, minimizing errors and improving readability.
Business Use Case and Benefits:
Increased productivity: Email…1 vote -
Outbound Calling to Premium Destinations _ BT Account
Customer wants to be able to enable calling out to certain UK local premium numbers by the use of his handset/cloud phone and not on the portal.
Given the technology today, instead of saying " you're not allowed to call out to this number, please call your BT admin to enable it" , he wants to say " you're not allowed to call out to this number, if you wish to enable it, press ok"
1 vote -
Customize the Users Role for Analytic Access
Option to have be able to customize the access of the user for Analytic Report such as having the option of restricting the user to have a view only for a user or a call queue data report.
1 vote
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