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  1. On a user's phone, there should be the correct current status be displayed.This is very helpful in a large office environment for colleagues to see, what is the status without having access to a soft client.

    16 votes

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    1 comment  ·  Other  ·  Admin →
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  2. Call Queue Members Should Be Able to Receive SMS from the Call Queue Direct Numbers

    46 votes

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    Under Review  ·  4 comments  ·  Application  ·  Admin →
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  3. phone calls recorder

    1 vote

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    New  ·  0 comments  ·  Admin Portal  ·  Admin →
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  4. Audit Trail for Yealink Desk Phones

    To track changes made on Yealink desk phones and identify issues affecting call queues, set up an audit trail. This will help you monitor and review any modifications that might impact performance.

    1 vote

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    New  ·  0 comments  ·  Hardware  ·  Admin →
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  5. It would be awesome if RingEx could provide an ability to show working hours so we dont need to keep updating status post which keeps changing.

    1 vote

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    New  ·  0 comments  ·  App Tasks/Events/Calendar  ·  Admin →
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  6. I'm wondering if it's possible for the voicemail to be transcribed, and included in the email so that I can quickly read the content of the voice message?

    2 votes

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    New  ·  1 comment  ·  Admin Portal  ·  Admin →
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  7. Customer is requesting to upload E911 address in bulk using RC app in RingCentral portal to avoid getting "Not in use" status".

    3 votes

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    New  ·  0 comments  ·  Application  ·  Admin →
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  8. The customer would like to have the option to delay the ringing per device/number/other extension under each individual call forwarding.

    For example, the desk phone will ring first for 30 seconds, and within 30 seconds, the app will also ring with the same duration but with a slight delay in between. (the app will ring 10 seconds after the desk phone starts ringing)

    3 votes

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    New  ·  0 comments  ·  Admin Portal  ·  Admin →
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  9. I would like to have the capability where I would just skip the greeting and maybe press 1 to just leave a voicemail.

    1 vote

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    New  ·  0 comments  ·  Other  ·  Admin →
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  10. change main company number from voice and fax to fax only

    1 vote

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    New  ·  0 comments  ·  Fax  ·  Admin →
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  11. Allow to Use number to Receive OTP to use for an account setup with microsoft.

    4 votes

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    New  ·  1 comment  ·  SMS/Text  ·  Admin →
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  12. reconfigure one of buttons of the phone that will give him options to make changes with a number to another when making outbound calls/caller ID

    16 votes

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  13. I only see "Forward All Queue Calls" as call forwarding set up to an external number. Is it possible to set "Forwarding when Busy" and "Forwarding when No Answer" in a call queue to an external number?

    4 votes

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    New  ·  0 comments  ·  Admin Portal  ·  Admin →
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  14. Please include feature where they can receive notifications rom RingCentral to a verizon phone number including text and voicemail.

    4 votes

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    New  ·  0 comments  ·  Admin Portal  ·  Admin →
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  15. I’m experiencing an issue with the names I’ve assigned to our direct numbers in the central user section. I name each number based on its location so that we can easily identify where calls are coming from and going to. However, I’ve noticed that these names are not visible in the app.

    This functionality would be extremely helpful for us, as it would improve our call management and allow us to immediately know the origin of calls. Currently, it seems this feature is unavailable, but it would be of great value to have it implemented.

    1 vote

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    New  ·  1 comment  ·  Application  ·  Admin →
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  16. Automatic Deletion of Call Logs for Common Area Phone so, it will not take a long time to delete the call logs manually and do not need to delete it on each desk phone.

    2 votes

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    New  ·  0 comments  ·  General Phone  ·  Admin →
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  17. For security purposes, we want to disable the call logs on the users that were part of common area phone so, they cannot see each others logs.

    2 votes

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    New  ·  0 comments  ·  General Phone  ·  Admin →
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  18. Currently at your support website, the limitation of your fax pages we should be able to send is up to 200. I've tested this multiple times, but it always fails to send despite not exceeding the size limit. I've contacted support about this but they're recommendation is to break the faxes by batch making it 100 pages per fax. A feature which allows us to send faxes with more than 100 pages on it per fax will be greatly appreciated.

    16 votes

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    0 comments  ·  Application  ·  Admin →
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  19. Ability to turn off incoming fax

    10 votes

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    1 comment  ·  Fax  ·  Admin →
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  20. When a user answers a call from a call queue then conducts a cold transfer, the recipient does not know the call is being transferred. If they are a member of the call queue, it appears as the call is incoming from the call queue.

    10 votes

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    1 comment  ·  Call Queues  ·  Admin →
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