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10312 results found

  1. Add User Alternate First and Last Name

    Provide fields to specify an alternate first and last name for users. This will help when a user has recently changed their last name, and unaware callers attempt to reach them via the dial-by-name feature using the previous name. It will also help callers to reach a user via dial-by-name when that user has alternate first names (e.g. Charlie, Chuck, etc.)

    2 votes
    Under Review  ·  0 comments  ·  Admin Portal  ·  Admin →
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  2. Include Site Numbers in Company Directory - multisite setup

    We have DIDs assigned as site numbers, and these represent the main line number for the given site/branch. Users within our company would like to be able to easily look up a branch and call the main line number. I would be happy enough if I could just manually add entries to the Company Directory. I'd like these entries to appear when searcing within the GLIP, or when using a physical desk phone.

    8 votes
    Under Review  ·  1 comment  ·  Application  ·  Admin →
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  3. Option to send pictures to a five digit text number

    It is not possible right now to send a photo to a five digit number, it must be a full number. This makes it very difficult when traveling

    9 votes
    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  4. Add RingCentral as a carrier to the SMS notification feature on call queue voicemails.

    There is currently no way to get notification on the RingCentral Mobile app when a call is left in a call queue voice mail. If RingCentral was added as a carrier, an SMS notification could be sent to the call queue member's RingCentral numbers.Alternate is to add an option to send a message to the call queue member's via the mobile app.

    7 votes
    Under Review  ·  1 comment  ·  Admin Portal  ·  Admin →
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  5. Mass VoiceMail (Broadcast)

    Every phone system since the 90's had a feature to send a global or mass voicmail message to all phones or a group of user's . I would like to add this feature, since many have physical phones and text messaging isn't an option. It is a significant way to communicate to users. Simple and efficent. Also Tracking on who listened to the voicemail would be nice, but not necessary. This would be an Admin portal feature only. A recorded file would be uploaded and distributed.

    11 votes
    Under Review  ·  1 comment  ·  Admin Portal  ·  Admin →
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  6. Listen to Recorded Calls Through Mobile App

    It would be nice if we could listen to the recorded calls through the mobile app. It always takes me a while to figure out where it's located in the admin panel. Having it available in the app would make it much easier to find and listen to especially if you're not near a computer.

    8 votes
    Under Review  ·  2 comments  ·  Application  ·  Admin →
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  7. Silence notification for call pickup when the user is set to Do Not Disturb

    Even dispatchers need a lunch break.Currently if an extension is assigned to a Pickup Member for a call queue, notifications that a call is available to be picked up still occur when the ext is set to DND. There is no way to silence the notification in the RC App and the only solution offered is to log out.

    3 votes
    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  8. Release Notifications ahead of schedule

    When updates/ new releases are scheduled send customers an email notification with changes to expected ahead of implementation.

    17 votes
    Under Review  ·  1 comment  ·  Application  ·  Admin →
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  9. RC Admin Portal - "We are sorry. Your request cannot be completed at this time. Please try again later." with no explanation.

    Many of RC's processes, including re-assigning existing users to new phones, re-assigning existing phones to new users, moving numbers to inventory, adding a secondary digital line to an existing user, etc. are not intuitive and require a deep understanding of how your system behaves. This generic error message is useless and occurs frequently. If I can't complete a process because of some obscure reason, please indicate that in the error message so I don't have to spend 30 minutes with chat support.

    8 votes
    Under Review  ·  0 comments  ·  Admin Portal  ·  Admin →
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  10. Allow call forwarding (NOT TRANSFER) to a soft endpoint (i.e. computer) like the old version did

    Allow call FORWARDING (not TRANSFER) from one soft endpoint to another. The older Ring Central Phone app had this. The new Ring Central Desktop app does not. Removing existing features from a new product seems counter-intuitive.

    3 votes
    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  11. A text to speech option on call queue like the IVR menu prompt

    A text to speech option on call queue like the IVR menu prompt

    14 votes
    Under Review  ·  1 comment  ·  Call Queues  ·  Admin →
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  12. Allow SSO password in change Password/PIN Prompt In the admin portal

    Steps to reproduce:Login to online portalclick on settings>user details>change passwordThere is a prompt to enter the password, which is the non-SSO passwordallow option to use SSO password in therewe do not want to enforce SSO because not all users in the account need it

    2 votes
    Under Review  ·  0 comments  ·  Admin Portal  ·  Admin →
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  13. Allowing customers to log in using their email address to a different account even if it is already associated to another account.

    It would be more convenient for the customer if the system can allow the same email address to be used as a log in credential even if email address also associated to another account.

    4 votes
    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  14. SMS Short Code

    SMS Short Code would work for our business at the Speedway Park. To let users know when their orders are ready.

    5 votes
    Implemented  ·  1 comment  ·  Application  ·  Admin →
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  15. Admin View to see Addons/Integrations

    Currently there is no way to view any Integrations or addons in the Admin Panel. We'd love to be able to see if any folks have enabled anything on our account, this seems like a nice security feature.

    6 votes
    Under Review  ·  0 comments  ·  Admin Portal  ·  Admin →
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  16. Automated Daylight saving switch for Main IVR Custom Rules over multiple regions

    Useful for Cloudflare inbound Sales call routing to auto adjust hours in the Main IVR Custom rules for each of our 3 world regionsFor PST -> PDT and PDT->PST changes we have to manually adjust the working hours for UK and Singapore (APAC and EMEA regions)Ideally there could be a second and third option for Date/time in custom rules under the Main IVR to allow it to toggle at a user defined date/time to match regional Daylight Savings Time adjustments for each region.I'm happy to demonstrate as it will save me having to create multiple rules for the same region…

    11 votes
    Under Review  ·  0 comments  ·  Admin Portal  ·  Admin →
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  17. Call Queue ring simultaneously the overflow into another call queue simultaneously

    Could there be a way like most on premise solutions to have calls coming into a call queue ring it simultaneously. then after a certain number of ring overflow into another queue and ring those extensions simultaneously.

    19 votes
    Under Review  ·  6 comments  ·  Admin Portal  ·  Admin →
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  18. Round Robin From Fax Numbers (Caller ID)

    RingCentral would be able to sell more fax numbers by implementing this, because businesses would want a pool of phone numbers to send FROM. In our business (and I'm sure others), faxes often fail to send to the recipient (I think it's probably a bandwidth problem on the recipient side).Another possibility is that the businesses we're faxing (Credit Bureaus that want to work against us and our consumer clients) are blocking our phone numbers.Two Potential Implementations: 1. Buy and select a pool of fax number Caller IDs to round robin when sending faxes. This would be set in admin -->…

    1 vote
    Under Review  ·  0 comments  ·  Admin Portal  ·  Admin →
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  19. Tablet view for mobile app

    Many mobile apps offer a different view for tablet devices to make best use of the larger screen. I'm envisioning a layout similar to the desktop app, for example on the message tab, have the list of DMs and Teams on the left, and the content for the selected message thread on the right.

    1 vote
    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  20. Multifactor authentication

    We'd like (and it should be pretty obvious) to have MFA as an option on RingCentral accounts. The lack of, especially for SuperAdmin accounts, is a security risk. The extra security layer would make me feel more comfortable. Authenticator app (like Google, MS, or Duo) would be preferred.

    23 votes
    Under Review  ·  3 comments  ·  Other  ·  Admin →
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