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10758 results found

  1. SMS: Copy entire text message conversation with sender name & Number and date-time

    All manner of business is being conducted via SMS. As a lawyer, I often have to go back and show what the conversation was, what was actually said. Others also have this need. ParticularThe information is already there and available. All that is needed is a "copy" button that will copy the conversation so that it can be pasted into a wordprocessor for saving. (Nicely formated print to PDF would be lively, but baby steps)Similar idea exists with 61 votes as of today " SMS: print option for text messaging" But asks for printing. This new post to ask for…

    49 votes
    16 comments  ·  Other  ·  Admin →
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  2. Calendar View More Similar to Classic

    PLEASE PLEASE MAKE THE CALENDAR MORE USER FRIENDLY SIMILAR TO CLASSIC. WHY DO YOU HAVE TO CLICK ON EVERYTHING & OPEN IT TO SEE WHAT IT SAYS??? NOT SUPER HELPFUL WHEN USING TO ORGANIZE A BUSY COMPANY.

    1 vote
    Needs More Information  ·  0 comments  ·  Admin Portal  ·  Admin →
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  3. Present Disclaimer of 24 hour waiting period to enable international calling in admin portal

    I just enabled international calling and SMS for our account, and after testing it and encountering errors/no success, I called the support line to find out that it could take up to 24 hours to actually activate international calling and SMS. Why is it that I have to call to find out this critical piece of information? The current settings in the admin portal give the perception that enabling international calling and texting can happen instantaneously as there are only switches to turn these features on, but no verbiage appears that would share the details regarding the 24 hour delay…

    3 votes
    Under Review  ·  0 comments  ·  Admin Portal  ·  Admin →
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  4. Add robocall blocking to user templates

    Currently, robocall blocking must be enabled one at a time for user extensions. It would be easier if this setting (and trusted numbers) could be applied through a user template to many users.

    9 votes
    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  5. Allow Use of any Number as Caller ID by Any User from Any Site

    We would like to the ability to use any number we own in our system as caller ID for any user, regardless of which site they are associated with. When Multi-Site settings are in use, only numbers associated with Company Site can be shared across the system for use as caller ID.

    32 votes
    Under Review  ·  5 comments  ·  Application  ·  Admin →
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  6. Disable accept queue call slide bar on some agents

    customer just wants to disable accept call queue slide bar on a user by user basis.

    28 votes
    Under Review  ·  4 comments  ·  Call Queues  ·  Admin →
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  7. Report - KPI of calls On Hold for a period of time.

    Very important to determine hold times..

    1 vote
    Under Review  ·  0 comments  ·  Admin Portal  ·  Admin →
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  8. Add RingCentral phone link handler to browsers on install

    When I click a web link, RingCentral isn't on the list of available phone apps by default in Chrome, Edge, IE. Firefox allows you to pick a program from Windows file explorer, but the other 3 don't, they just provide a static list.RC should ask to be set as the default phone link handler and update whatever registry value necessary, or at the least it should add itself to the potential program list to handle

    1 vote
    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  9. Call Forwarding from an extension to a co-worker

    It would be extremely helpful to have the call queue set up so co-workers with only the desktop app (no physical phones) can have calls forwarded to them from a specific extension. That way, if an employee is busy and needs help with phone calls, then a co-worker can pitch in and have calls forwarded to them. For example (names and extensions made up), both Nick and Joe only use the desktop app and do not have physical phones, but Nick at extension 123 needs help with his phone calls. Joe at extension 321 can help, so Joe needs to…

    1 vote
    Implemented  ·  0 comments  ·  Admin Portal  ·  Admin →
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  10. Directing operator email notifications for non-assigned or non-direct telephone numbers

    Currently, SMS and fax email notifications for non-assigned/non-direct telephone numbers are emailed to the email address that is set in the RingCentral operator extension.The only way to redirect those email notifications is to change the email addresses used by the operator's extension, or to add a specific extension to unassigned or non-direct (i.e. auto-attendant) telephone numbers. Both of these options are not ideal, as the operator may be using the extension and requires their own email address to remain the same for email notifications for SMSes and faxes sent to their specific extension, and also extensions would need to be…

    1 vote
    Under Review  ·  0 comments  ·  Admin Portal  ·  Admin →
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  11. Warm Transfer to CCRN's

    Yes, we can blind transfer to CCRN's, but not being able to transfer calls to our call centers is extremely inconveient.

    13 votes
    Under Review  ·  2 comments  ·  Other  ·  Admin →
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  12. Set a Default Caller ID Based on Contact

    We have two company lines based on geographic region and are looking to add more territories in the future. When someone calls or texts one number, it creates confusion if we forget to change the caller ID and they get a call or text back from our other company number. I'd love to put a default caller ID or "from" number based on the contact so every time we call or text that contact the caller ID is associated with the number we set and we don't create confusion by responding from a different number.

    4 votes
    Under Review  ·  1 comment  ·  Other  ·  Admin →
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  13. Allow managing lines online include canceling or deleting lines

    Reduce frustration by allowing reduction of lines online.

    2 votes
    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  14. Remove Message Tab Completely for Specific Users

    Retail/Hospitality customers need the ability to remove message completely for small number of users but have enabled for the greater account. Currently there is not a way to support this as the custom role will remove messaging completely at the account level. This prohibits adoption for the greater team and pushes customers to use alternate messaging products. This applies to both Mobile App (some use IPADs) as well as the Desktop App.

    8 votes
    Under Review  ·  3 comments  ·  Application  ·  Admin →
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  15. On-demand Call Recording Announcement settings by individual sites not account based

    Currently the On-demand Call Recording announcement can only be set in the "Main Site". We have sites that speak other languages so need to be able to set this announcement by individual sites.

    31 votes
    Under Review  ·  1 comment  ·  Admin Portal  ·  Admin →
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  16. Allow multiple music files to be uploaded for connecting and hold music

    It would be great to be able to upload more than one music file for callers to hear either as they're waiting to be connected or placed on hold. Additionally, the files should be able to be cycled through so as calls come through, the callers don't hear the same song from the beginning every time.

    3 votes
    Planned  ·  0 comments  ·  Admin Portal  ·  Admin →
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  17. Add a passcode feature to the app itself

    If others use the home computer that I use (I am a therapist who works from home), it would be great to have a passcode for the app itself so even if others can access the computer, they can't access the app.

    3 votes
    Under Review  ·  1 comment  ·  Application  ·  Admin →
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  18. Scalable to Space and Beyond; Personalizable with Python

    Integrate with larger enterprises that are moving us into new spaces, like SpaceX, and create a customizable version for those new spaces (i.e., Ring is innovating and smoothing the web and work spaces with VOIP and messengers, Tesla is innovating the roadspace, and SpaceX is, well, innovating into space). This would look like, for example, an integration with the Tesla hand-free driving and operating software, it would include, and perhaps this is a separate idea, but also having an in-built python functionality so that RingCentral apps could be customized to the customer by the customer (i.e., colleges, for mapping solutions…

    3 votes
    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  19. Robocall number bulk blocking option

    Please Add the option in number blocking option where i can uplaod number list in format of csv instead of one number at a time.

    7 votes
    Under Review  ·  2 comments  ·  Admin Portal  ·  Admin →
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  20. Add feature of knowing IP ADDRESS OF CALLER TO BLOCK SPAM CALLS

    We are getting spam calls ....we can block their IP and stop spam calls on RC or on google adwords account that will really help.

    5 votes
    Under Review  ·  1 comment  ·  Admin Portal  ·  Admin →
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