12744 results found
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Changing conference call participant codes
We weould like the ability, as administrators, to control the conference call participant codes (length). Currently when you hit change a random 9 digit number is given. We would like to be able to modify this. For example we sold iket o make a four digit pin instead.
6 votes -
Ability to prioritize custom rules
With custom rules, it would be beneficial to rank/prioritize one rule over another. If the criteria of multiple rules are met, we should be able to create an order in which the rules are followed.
3 votes -
Creat multiple contact lists - The ability to create a "Client" contact list.
The ability to create a "Client" contact list in addition to the "Personal" contact list, so client and person contacts are separate. I am surprised since this is a Business Account that this is not an option. Also, each user should be able to create their own personal and client contact list. Thanks
4 votes -
Ability to restrict users from changing individual user data (first name, last name, etc.) while keeping the ability to reset voicemail PIN
Administrators would like to disallow users from making changes to their individual user info but still be able to change their voicemail PIN. When unchecking user info, the user is not able to change their voicemail pin. The request is to be separate those permissions.
5 votes -
Ability to assign Custom Fax Cover Page to all Users with Extensions (Company )
Hello, we would like to use our Custom Fax Cover page for the entire company, (users with extensions) We must provide a disclaimer on our fax cover page as we send faxes with sensitive data. Currently our only option is to assist each of our end users to use the RC App or RC Phone App walking them through adding the custom cover page, and using the application to send faxes. We'd prefer to use SMTP / email to send out faxes, but then it reverts to using the templates provided by RingCentral. Currently it is 'Contempo' but it does…
342 votes -
Looking for an option to make sending calls to voicemail when on another active call the default rather than letting the other call ring...
... through. We are looking to not disturb coworkers on an active call and would like to set the default as sending a call to voicemail when on an active call rather than ringing through.If this isn't the default, it would be nice to have a toggle setting to change this behavior for call forwarding to voicemail during an active call
22 votes -
Provide the ability to mark SMS as "unread" within MVP
We offer the ability to mark all messaging tools as unread BUT SMS. VM, Fax, Messaging, etc. Providing this option allows for a user to provide themselves with the unread notification reminder for follow up.
1 vote -
Block Company name on Caller ID when using primary number
When choosing to use your personal number and not the main company number, have the option of not having the company name show up as well. I don't like to use "Blocked" as then people don't pick up, yet I occasionaly don't want people necessarily to know where I'm calling from.
1 vote -
Disable editing user details in user extension level
Feature in custom roles to about disabling the employees capability to change the extension details such as name, email, and contact info of their individual extension
1 vote -
Unable to Archive Pager Messages
There should be an option as the messages may be required to be archived for compliance reasons.
1 vote -
Fax notification.
Okay so we have a Polycom OBi box setup on a copier for faxes but we've been experiencing issues lately that it won't pickup sometimes so is there a way to send the fax to an email if the copier doesn't pick it up.Kind of like how if you fax to an extension, it will send a copy of the fax to the email attached to the extension.
1 vote -
Set numbers for unauthorized call forwarding
A feature to unauthorize a user to forward calls to a cell phone number
1 vote -
Block the ability to transfer calls to queues numbers
Sometimes agents abuse transfering calls to queues extensions, would it be very helpful if the admins have the ability to block transfers to queue extension numbers specially blind transfers.
1 vote -
trigger auto-call when voicemail is left by the caller
Be able to set/trigger auto-call when voicemail is left by the caller.
1 vote -
Add Outgoing/Reply Text Messages to existing Email alerts - ARCHIVING/COMPLIANCE
We need the ability to archive all incoming and outgoing text messages. This solution and functionality is already in place for "incoming" messages but not outgoing/reply text messages. Currently, I receive "incoming" text message alerts in my email inbox. A simple solution is to replicate existing functionality for incoming messages by forwarding a copy of all "outgoing/reply" texts message to the same a designated email address. My industry rightfully maintains high recordkeeping standards and my emails are archived. This added functionality would allow all incoming and outgoing text message to fully archived as the alerts contain the full and complete…
5 votes -
Change display information for incoming calls
Customer needs a feature that he can identify if a call is coming from their main number or his direct line. was able to isolate and this is a feature request on mobile app for RingCentral
6 votes -
MVP: [messaging] "Self-Destructing Messaging" feature.
Chat history can be convenient, there are some conversations you don’t really want to save. This is where self-destructing messaging apps come into play. (e.g. snapchat). These apps automatically destruct messages when they are read or after a certain period of time, that you get to decide. The idea here is the ability to send a Glip message using a "Self-Destructing" send button. The Glip message would be auto deleted after x amount of time.
2 votes -
Have an option to close the case in My Case Portal
Have an option to close the case in My Case Portal
2 votes -
Call barging
To allow multiple users at a time to barge on the call
2 votes -
Customize Email Recipient for Account Service Notification
Be able to change the email where the service notification is being sent instead of only defaulting to the super admin email. Sometime Super admin prefer to receive notifications for account level on another email and use another email for log in
1 vote
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