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10758 results found

  1. Hello RingCentral Dev team,Please migrate the functionality from https://service.ringcentral.com/.../messages/ page, to the new Windows and Mac RingCentral GLIP App. Enable the Queue Managers to listen to and delete queue voicemails right from within the same app that they use to access their personal voicemails. This would be an invaluable addition and keep them working within one unified app.Please and thank you!

    12 votes
    Planned  ·  0 comments  ·  Application  ·  Admin →
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  2. I have a law practice that deals with super sensitive client conversations and HIPAA communications.The audio conference call feature has a fixed number with a fixed participant code to access. I know this can be reset through the portal, but I would like to request a setting that automatically resets the the participant code after each use.If a past client, or anyone else, has the fixed participant they could theoretically listen in on other clients future calls which exposes any ring central users who owe a duty of confidential to huge liability.

    2 votes
    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  3. From admin, can see that it is called “Main Site”. It would be helpful to be able to change it to “Newsitename”

    20 votes
    Under Review  ·  1 comment  ·  Admin Portal  ·  Admin →
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  4. Users sometime inadvertently set "Do Not Accept Any Calls" on and then don't know why calls are going straight to VM. Super Admin. cannot see that this is on and it delays troubleshooting resolution.

    2 votes
    Implemented  ·  0 comments  ·  Admin Portal  ·  Admin →
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  5. We have very expensive marketing calls coming in and our agents know they will not receive a marketing call if they are on the phone. Because ring central takes them out of the call que. So they do not use the ring central phone to make their calls because it takes them out of the que. I need them to receive marketing call while they are on the ring central phone. In our business we use the phone all day and it encourages the agents to want to be off the ring central phone waiting for a marketing call. This…

    6 votes
    Under Review  ·  1 comment  ·  Call Queues  ·  Admin →
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  6. Please allow a Voicemail PIN number to contain repeating or sequential digits. It is easier to remember a PIN number if that is 4 digits only or if it is repeating numbers like 17777 or 1666.

    1 vote
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  7. 7 votes
    Planned  ·  2 comments  ·  Other  ·  Admin →
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  8. Allow scheduling of meetings without connecting to a calendar. For privacy purposes and confidentiality, I do not want to give access to my outlook calendar.

    6 votes
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  9. When I try to make outbound calls, it only lets me add 4 other participants to the call. When this happens, it gives a fast busy signal and does not let me add them in. I know that there is the option to provide the callers with a conference phone number and code, but the clients I am working with are lower functioning and would not be able to keep track of the appointment information and phone number. I would like to have the capability to add anywhere from 2 - 8 people onto a single phone call.

    11 votes
    Planned  ·  5 comments  ·  Application  ·  Admin →
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  10. I called help desk looking for a way to store numbers in phone book that include a phone number followed by a pause and then followed by additional digits. such as how I have my conference bridge stored in my cell phone address book. The help desk advised they were not able to provide a solution.

    12 votes
    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  11. At my instutition all software on computers is centrally managed, including peroidic updates. However the RC Macintosh package performs auto-updates, routinely prompting users for their password to become Administrator. Many of our users do not even have an administrator password, they must cancel out of the dialog. If the user does update, it frustrates our Desktop support organization ,as they are responsible to know the software configuration specifics of every institutional computer.For Windows, RC provides a non-updating version in a MSI for use by institutions. We recommend RC provide the same package option for Macintosh.If a non-updating version will not…

    1 vote
    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  12. We have highly credentialed employees that want their credentials to appear in their screen name when in RC meetings with clients. Right now they have to add their credentials to their screen name for every single meeting. If they could permanently change their screen name, it would save them time!

    1 vote
    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  13. In the admin portal on our number we can decide if we accept "call and fax", "call only" of "fax only". Should be cool the include text message so we can enable or disable text message from some number (like our master number)

    1 vote
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  14. In the RingCentral Classic (GLIP) app, there existed a plethora of file upload sources, not the least of which was the widely-used OneDrive platform. The new RingCentral app lacks these options. It only has the ability to attach files from the local computer, or Google Drive which is not very commonly used in enterprise environments.Please restore the ablity to upload files from OneDrive.

    4 votes
    Implemented  ·  0 comments  ·  Application  ·  Admin →
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  15. We use this feature all the time; especially now that we are working remotely. If we IM a user in the RC app to see if they are available to take a call. If they are not we would send the caller directly to VM. This happened yesterday and our owner was in a meeting when his phone went off. He was not happy that the call came through. We explained that the option to transfer to VM was gone. PLEASE PUT IT BACK. We and our clients need it.

    13 votes
    Under Review  ·  2 comments  ·  Application  ·  Admin →
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  16. We will register the customer's number. Once registered to the main account. The customer will be able to call the main number. If not registered they'll not be able to call the main number.

    1 vote
    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  17. It would be great if a feature was available for during phone calls where you could read subtitles of what the other person is saying. For people who are visual and read lips, it would be really helpful to have that added support. Please let me know if something becomes available!

    1 vote
    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  18. Hi, it would be greatly appreciated if you were able to customize a ringtone for the plug-in like you can for the app version. The ringtone assigned is a bit obnoxious and distracting when you are fielding a rate of call-ins as a team. Thanks!

    6 votes
    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  19. Showing the complete name to appear of incoming caller ID instead of initials using the RingCentral Unified App

    5 votes
    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  20. In order for French users to dial locally, users need to have the ability to dial internationally. This is not logical and could create a risk for News UK due to financial impact

    13 votes
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