9341 results found
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Feature Request : Need to have the ability to retrieve phone numbers from anonymous calls
Feature Request : Need to have the ability to retrieve phone numbers from anonymous calls
Details : due to the calls being received anonymously on the BTCP system the phone number is not showing or reflecting on their end. The need to retrieve this information is due to the need of the customer requiring for details if they are being threatened by that particular caller that would need the police to be involved
Current behavior : Anonymous calls only has a record of the call but no particular number displayed on the customers end and the tech supports end
Brand…
1 vote -
Ability to remove the option to receive voicemail notification when receiving faxes
Ability to remove the option to receive voicemail notification when receiving faxes
9 votes -
Run Reports for users synced in RingCentral And Microsoft Teams
We need an option where we can run reports in RingCentral for users that are synced within RingCentral And Microsoft Teams
14 votes -
Wants to auto disconnect the call when the caller made no action or did not press anything
Cx wants to be able to use the Auto disconnect feature in the IVR menu directly from user routing. When the caller made no action
2 votes -
Answered elsewhere
The ability to turn off the answered elsewhere feature so users can't see who answered the call.
2 votes -
presence key in Mitel phones to use for blind transfer to retain the caller id of the original caller
Presence key in Mitel phones to use for blind transfer to retain the caller ID of the original caller.
5 votes -
Sent out a poll to customers using the SMS Mass messaging in RingCentral App
I was wondering if it is possible to send out a poll to my customers using the SMS mass messaging. I am cleared and allowed to send out mass messages I just don't know if your app has any kind of polling ability built into it
2 votes -
Add account wide hold music option
We'd like to change our hold music company wide but there is no solution to this. We currently have to go to every single group and every single user's account and adjust the hold music. How is there no way to have a company wide hold music choice?
9 votes -
Company directory for Receptionist which displays current activity for an extension
How can our receptionists see all user extensions without having to configure or setup anything? Isn't there a company directory they can view which displays current activity for that extension?
2 votes -
Sync the Presence Setting from Deskphone to RingCentral App
Customers prefer to sync the presence for their phone under desk phone to their RingCentral App. So whenever they pick up a call via the RC App, their desk phone will also show as 'line is busy' with the presence feature.
2 votes -
Back up and Restore BT Cloud Work/Phone
Ability to back up and restore BT Cloud Work chat/text messaging and other data
2 votes -
disabling the merge call option on their application.
• What issues is this solving for?
-Customer's request
• How will the feature help customer’s processes?
-They don't want to use the feature
• Who would benefit from it?
- Customers
• How should it work?
- when there are two or more calls, they don't want to merge it.1 vote -
feature to schedule auto-restart for the phone
Have a feature to schedule auto-restart for deskphones
1 vote -
Creating contact group on admin portal but not reflecting in RingCentral App
Created a group under personal contacts but does not reflect in the Ring Central App
1 vote -
Transfering personal contacts to company contacts using admin portal
Have an option to transfer a contact from one category to another ( Example from personal to company)
1 vote -
Enable LTE based deskphone on RC platfrom
Allow use of eSIM or SIM based deskphone device like Yealink T67 & T64 on RC platform. This allows for easy deployment for SMB customers. Customers do not have to worry about getting a internet connection for the device, instead use the 4G data.
1 vote -
HUD hide call duration
When the HUD setting is configured to hide user names, there also should be an option to hide/prevent the duration that is shown. In order to account fully for security compliance this should not be shown to others (any call information).
5 votes -
Robocalls forwarding
The ability to forward all robocalls to voicemail or play announcement only automatically.
1 vote -
Export/ Share RingCentral mobile app contacts
I need to export my contact list. I am using the mobile app on my iPhone and there's no option to export or share my contacts
1 vote -
Prensence update when the extension info is changed
Presence update when the extension info on admin portal is changed.
1 vote
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