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  1. Requesting to customize shared lines name on phone screen if it's been used to multiple devices, Instead of showing the DID they would like to show the extension number.

    2 votes

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    New  ·  0 comments  ·  HUD & Presence  ·  Admin →
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  2. Would love to see a dark mode app icon for my iPhone… new feature for iOS 18

    2 votes

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    New  ·  0 comments  ·  Application  ·  Admin →
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  3. The RingCentral app currently recognises .HEIC/.HEIF images as attachments and if the other user wants to open/view the image, they have to click Download the file (treated as an attachment).
    Going forward there would be more and more devices t hat use these formats so I believe it would be useful to get prepared.
    It might also apply for the .HEVC video formats.
    The suggestion is to have the RingCentral App to process and display them as native images in the chat.

    3 votes

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    New  ·  1 comment  ·  Application  ·  Admin →
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  4. 1 vote

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  5. Archiver was connected to SFTP and we need the syncing to be real time since we need the faxes to be present in the shared folder.

    1 vote

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    New  ·  0 comments  ·  Admin Portal  ·  Admin →
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  6. MULTIPLE USERS TO HAVE ACCESS TO COMPANIES TEXT MESSAGE

    1 vote

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    New  ·  0 comments  ·  SMS/Text  ·  Admin →
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  7. I keep my app on the HUD view. After hanging up a call, the display changes to the Calls tab. It used to stay on the same tab you were in before the call. I'd like for it to stay on the tab or have an option to choose how it works.

    1 vote

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    New  ·  0 comments  ·  HUD & Presence  ·  Admin →
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  8. The idea is that you could configure a fax central service that could receive faxes from a set of phone numbers, and then could route the incoming faxes to different user inboxes based on which fax number was called. The faxes would be delivered to internal email users via attachment, but using a direct connection to our email environment so that the transmission of the email attachment is secure.
    The solution would include a log for auditing of all incoming and outgoing faxes.

    1 vote

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    New  ·  0 comments  ·  Fax  ·  Admin →
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  9. Set a specific 2-digit speed dial for a 4-digit extension when using the intercom

    10 votes

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  10. Right now if you give Phone System Admin Role to a user for only 1 site, they can see all IVR menus for other sites under the Auto-Receptionist.
    The user can also see under groups other site settings.

    2 votes

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    New  ·  1 comment  ·  Admin Portal  ·  Admin →
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  11. Add the ability to flip a call to a hotdesk phone. Flipping a call from RC apps to a desk phone works but not with a hotdesk phone.

    3 votes

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    New  ·  0 comments  ·  General Phone  ·  Admin →
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  12. I am working with a client who would prefer to have the ability to disable the option for users to toggle their "Member Status" off, as this would direct the call flow to other people on queue.

    4 votes

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  13. Instead of selective SMS registration for users, if would be nice to have RingCentral allow admins to be able to include all numbers to register for SMS, especially for company that has more than 50 or even thousands of users.

    2 votes

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    New  ·  0 comments  ·  SMS/Text  ·  Admin →
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  14. Be able to set a two level call queue overflow natively in the "Call Handling & Members" settings.
    Currently we can only set one extension in "When maximum waiting time is reached, send caller to" setting.
    It can be good to have a second option "When maximum waiting time is reached, send caller to" to have a two level call queue overflow.

    Like that if the first call queue don't answer after a period of time then go to overflow extension 1 and if this extension 1 don't answer also after a period of time then go to the second…

    2 votes

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    New  ·  0 comments  ·  Call Queues  ·  Admin →
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  15. We see area codes, sometimes many for a single country, and even if the visible area codes are enabled it just says that the user is 'not authorized to make the call'. We have to call in to determine that the number is blacklisted for fraud and a form request must be sent in to the fraud team to unlock the blocked number.If a different message presented, or if the billing area included the codes that are blacklisted, it would just make this easier to know that a request needs to be sent to whitelist the number. Otherwise, it feels…

    17 votes

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    Under Review  ·  1 comment  ·  Application  ·  Admin →
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  16. CURRENTLY MITEL HOTDESK PHONES HAVE A CURRENT AUTOMATIC SESSION TIMEOUT / LOGOUT OF THE INDIVIDUAL PHONES AT 12 HOURS. THERE IS NO PURPOSE OR BENEFIT FOR THIS CURRENT REQUIREMENT. PLEASE REMOVE THIS AUTOMATIC SESSION TIMEOUT OR ALLOW FOR THE ABILITY TO CONFIGURE FOR LONGER PERIODS OF SESSION TIMEOUT AND ALSO HAVE THE ABILITY TO CHOOSE NEVER. CURRENTLY, WITH THE SESSION TIMEOUT OF 12 HOURS, IT REQUIRES US TO LOGOUT AND LOGIN TO HOTDESK PHONES EVERY MORNING. THIS IS UNNECESSARY. THE PHONES SHOULD CONTINUOUSLY BE CONNECTED UNLESS MANUALLY LOGED OUT OR ANOTHER HOTDESK PHONE LOGS INTO THAT EXTENSION. PLEASE MAKE THIS…

    5 votes

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  17. Increase or remove SMS storage limit of 5000 per folder

    11 votes

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    3 comments  ·  Application  ·  Admin →
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  18. Check Numbers for the CNAM in Bulk

    1 vote

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    New  ·  0 comments  ·  Other  ·  Admin →
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  19. We would like the "From" part of the cover page to show the company name when the company number is used as the Outbound Fax ID.

    1 vote

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    New  ·  0 comments  ·  Fax  ·  Admin →
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  20. After closing the floating keypad I just want it to stay on "Calls" Tab and not go back to the "Keypad," tab in the RingCentral desktop and web app.

    1 vote

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    New  ·  0 comments  ·  Application  ·  Admin →
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